Business ProfileforHilton Worldwide
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 7930 Jones Branch Dr Ste 1100, McLean, VA 22102-3313
- BBB File Opened:
- 1/1/1983
- Years in Business:
- 55
- Business Started:
- 1/1/1969
- Business Started Locally:
- 1/1/1973
- Business Incorporated:
- 9/14/2000
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Tru by Hilton
- Hilton Hotels & Resorts
- Curio Collection by Hilton
- Business Management
- Ms. Robin Barnes, Owner
- Mr. Christopher J Nassetta, President/CEO
- Mr. Frank Otero, General Manager
- Mr. Joe Koch, Director of Sales and Marketing
- Mr. Charles E. Gellad, General Manager
- Mr. Keith A. Moses, Assistant General Manager
- Mr. Darrius Gray, General Manager
- Ms. Dori Familiant, General Manager
- Mr. Martin Field, President
- Mr. Martin Faye, General Manager
- Ms. Jey Washington, Corporate Complaint Specialist
- Mr. Brian Kelleher, General Manager
- Ms. Kristen Hernandez, Manager of Customer Care
- Mr. David Ryan, Customer Relations Manager
- Contact Information
Principal
- Ms. Robin Barnes, Owner
- Mr. Christopher J Nassetta, President/CEO
- Mr. Frank Otero, General Manager
- Mr. Joe Koch, Director of Sales and Marketing
- Mr. Charles E. Gellad, General Manager
- Mr. Keith A. Moses, Assistant General Manager
- Mr. Darrius Gray, General Manager
- Ms. Dori Familiant, General Manager
- Mr. Martin Field, President
- Mr. Martin Faye, General Manager
- Ms. Jey Washington, Corporate Complaint Specialist
- Mr. Brian Kelleher, General Manager
Customer Contact
- Ms. Kristen Hernandez, Manager of Customer Care
- Mr. David Ryan, Customer Relations Manager
- Additional Contact Information
Fax Numbers
- (570) 424-4950Other Fax
- (570) 343-8415Other Fax
Phone Numbers
- (215) 365-4500Other Phone
- (570) 450-1560Other Phone
- (570) 424-4950
Customer Complaints
3,121 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
550 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Asia C
09/12/2024
Hilton Worldwide Response
09/13/2024
I hope this email finds you well.
Our **************** has forwarded your Better Business Bureau Review (ID #******* regarding your prepaid, nonrefundable, nonchangeable reservation at the Hilton Garden Inn ******* Downtown. Allow me to reiterate our apologies for your disappointment with the terms and conditions of the Advance Purchase rate plan you booked. Regrettably, this rate plan requires full prepayment when booked and cannot be modified or canceled.
As a gesture of hospitality, our team offered a change fee of $25 to secure an alternate reservation for a future date at a location of your choice. For future reservations, you may consider booking one of the many flexible rate plan options we offer to allow for unexpected changes in your plans.
We always intend to ensure a smooth process for our guests and we regret any inconvenience and frustration your experience caused. Thank you for sharing your feedback with us via the BBB. We appreciate your loyalty as a valued Hilton Honors member and look forward to your future stays.
Best regards,
************
Executive Ambassador
Executive Customer Relations
M-F ********** CST
GA218519542/BBB457149
Local BBB
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