Business ProfileforAARP

I am not positive this is the place for this, but could not find another AARP site to post on. I rented a car with Payless Car Rental in ********* through AARP/Expedia. Payless was the worst-- they charged us $550 for a cleaning fee because of "ashes in the car." This was literally impossible. They claimed they had a video but did not produce it when I asked. Long story short, our credit card company was able to recoup half of the amount, but we are out $250. I wanted to bring this to your attention because there are SO many reviews about Payless that state this very kind of fraudulent behavior. It makes me not trust that AARP partners are vetted as well as they should be. The Better Business Bureau issued this warning in 2017: ******************************************************************************************************************************************************************************************(I realize it is my responsibility to read reviews ahead of time, but I assumed since it was associated with AARP that Payless was reputable.)