Business ProfileforPC Laptops

PC Laptops has a contract with the ********** of ******** Affairs. I was provided a laptop from PC Laptops. Ive had the laptop for about 17 months or so before I started experiencing issues. The wifi internet adapter had failed. Getting PC laptops to respond in regards to support was difficult. Once I was able to get a response from ***************** he had asked me what issues I was having. I had taken a screenshot of the diagnostic indicating what the issue was and didnt get a response only until I reached back out 2 weeks later. I was then given a shipping label for the pc and it was mailed out the following day. I then had to reach out 10 business days later to check on the status. I was then asked at that time what my pin was for the ************************* experience with ***************** has been horrendous and has left me very irritated as the laptop is required for school. I have been without a laptop for about a month. I really hope MR. ***************** founder and CEO sees this negative remark and calls me directly to remedy the absence of customer **********************.