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Business Profile

Replacement Windows

Mad City Windows & Baths

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Mad City Windows & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mad City Windows & Baths has 25 locations, listed below.

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    Customer Review Ratings

    4.58

    Average of 1,706 Customer Reviews

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    Review Details

    • Kim M

      Date: 08/02/2025

      Awesome customer service from salesperson to installation! Very professonal and caring!

    • Lisa D

      Date: 07/31/2025

      Love my Mad City Windows! We Replaced the windows and trim. They were quick and professional. The also offered 0%. Thanks!!**** *****

    • Pamela K

      Date: 07/31/2025

      I have some how got on their call list. Yesterday they called me 48 times, left 6 voice messages which they say nothing in. I keep blocking number then they call from another number and so on. I have actually filed a police report today for harassment!!!!

    • SuEllyn R

      Date: 07/30/2025

      Rerplaced a tiled shower in the basement. Very pleased with the workmanship and the end result. Was very Impressed with the care of our carpet and stairs; they laid drop clothes from the door down the stairs and across the finished basement. Stayed till 7:30 at night to finish the job which was nice since we both work outside of he house.

    • Susan L

      Date: 07/30/2025

      here by 8:30 out by 3pm new shower installed they took down to studs and did It right. costly but you get what you pay for. excellent service and product. very professional staff.

    • Steve M

      Date: 07/29/2025

      Great service and quality craftsmanship! Workers were conscientious and caring.

    • Kerry J

      Date: 07/29/2025

      I would give zero stars if I could. We had a 5-window installation that ended up being a nightmare. What was supposed to be a simple job stretched over 2.5 days, including a 14-hour workday. The salesman assured us the company doesnt use subcontractorsbut a subcontractor showed up to do the job.When we raised concerns about his qualifications, we were told everything would be fine. Not only did he do poor-quality work, but he also brought a 14-year-old to help with the installation. Thats completely unacceptable.After the botched install, we had to take another day off work so a new crew could come fix everything. While the company did eventually correct the mistakes, the experience was anything but professional. We paid half up front with the promise of expert installation, but what we got was unlicensed, subpar work and ********* make matters worse, they never acknowledged the seriousness of the issue or made an effort to fix it quickly. From start to finish, this was a case of false advertising and poor customer service. Would not recommend.

    • Chrissy C

      Date: 07/29/2025

      Mad City was extremely helpful and professional during our whole shower renovation process. We love our new shower.

    • Randal S

      Date: 07/28/2025

      They showed up when they said. Their work was precise and fast. It seem like they did it in no time at all. They kept it clean as they worked. And a good cleaning when they were finished. Everything looks great! Inside and out. We are very happy with the work and windows.

    • Mary C

      Date: 07/28/2025

      I had a tub replaced with a walk-in shower. Took 1 day, They were professional, punctual , great work ethic. We love the shower. Great to work with.

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