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Business Profile

Replacement Windows

Mad City Windows & Baths

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Mad City Windows & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mad City Windows & Baths has 27 locations, listed below.

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    Customer Review Ratings

    4.57

    Average of 1,728 Customer Reviews

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    Review Details

    • John H

      Date: 07/14/2025

      I have had a window installed roughly 8 years ago. My window was replace just to update everything, I had no issue with leaking until they installed there window. They have been out over 10 times and all they do is patch the issue temporarily and then come back to do it again. They refuse to replace the window and window continues to leak. I would recommend using a different company. I gave up fighting with them and will hire someone to fix there issues. They refuse to fix there issue, they will blame other issues instead of admitting they screwed up the install. There in business for money and not maken the customer happy or doing quality work. I was asked to remove the complaint the last time they came out and I figured people need to know these issues before dealing with them

    • Megan V

      Date: 07/13/2025

      Love our new window! Great customer service before, during and after project

    • Cynthia S

      Date: 07/13/2025

      Daniel and Wesley were on time. I stayed in the bathroom while they were working, I was interested in the process. Wesley & Daniel were very polite & answered all my questions. Enjoyable experience watching how the installation was carried out. Would recommend Mad City for your home improvements. Thanks  ******* *.

    • Faith J

      Date: 07/13/2025

      Came to my mom’s house to try to promote. I was there at the time, answered the door & said my mom is not interested, however I own a home up the street at wanted a quote. I’m a single mom with a relatively large home on a big property, & was looking at replacing 12 windows on the first floor. I scheduled the estimate for 6pm on a Friday. Salesman shows up at 5:45pm, which was initially not an issue other than me just barely making it home from work at that time. I’ll start by saying this man did not leave my property until 9:30pm, even after telling him I needed to be able to put my toddler to bed & my dogs needed to be let out of the room they were locked in (for HIS safety). This part was around 8:30pm. At that point he asked if we could go outside to “finish the deal”, despite me saying 10+ times I am NOT signing anything today. He pushed and pushed and applied random discounts, including the “single mom” discount if I remember right. I wasn’t able to feed my kid this night because salesman wouldn’t take the memo and get out of my house, claiming “I don’t have my kids tonight so I can stay as late as needed”, well sir I DO have my children right here. I raise them everyday. Anyways, he told me at the end they are not allowed to disclose that they’ll be performing a 3+ HOUR presentation because “they know no one would agree” and you are ABSOLUTELY RIGHT. I did not know I was signing up to get pressured and pushed for a joke of a job. They quoted me $38,000 for 12 windows. Excuse me? I can’t imagine the pressure they put on the elderly, less financially able, or single parents out there. It was ungodly uncomfortable. And if anyone from Mad City reads this, no one in their right mind is paying you $37k for 12 windows, even if they are made from meteorites and diamonds. I just recommend not harassing people, only having “today only deals” that magically keep changing, cut that ridiculous 3 hour spiel. I will not use nor recommend to anyone. Bad business.

    • Susan A

      Date: 07/12/2025

      Excellent customer service. Installation was a breeze. Best of all they didnt leave us a mess we had to clean up when they were finished

    • Anne B

      Date: 07/10/2025

      The installer Octavio did a great job working with the challenges of a 70 year old house. Looks great.

    • RENEE T

      Date: 07/10/2025

      It was everything i hoped for and more. It is beautiful and well done. Jesse was tidy and curtious and answered all my questions. Thanks, Mad City!!! Well done!

    • Leah C

      Date: 07/10/2025

      I had Colton as my sales representative, and he was super friendly and knowledgeable with the services and products I needed for. Eric * was our technician for remodeling our master bathroom today, and I want to thank Eric for his thorough work, making sure I was happy with the result. I would recommend Mad City to others who are looking for bathroom remodeling service and don't want to deal with concerns related to poor work and/or product quality. Very professional.

    • Gary B

      Date: 07/10/2025

      Beautiful professional job. Installer was thorough and it looks beautiful. My beef is with the salesman. Their add said Military discount, and 50% off on installation. This was a Bathtub replacement with a walk in shower, and the Military discount was around 1% with nothing off for install.

    • Monica m

      Date: 07/09/2025

      My experience with Mad City windows was a very awesome experience. They were very professional, Timely and cleaned up after the installation was done. After they were done they went over the windows with me and explained some things to me very thorough people. I am very happy with my new windows

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