Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  P.O. Box 0823-03411 Atlanta, GA 30310

• 

  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
• 

  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
• 

  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

Review Details

• Review fromAudrey O

  Date: 05/29/2025

  1 star
  I was treated very rudely by whoever I talked to tonight! I was very disappointed by there customer service! They didnt even listen to what I was trying to explain! I do a lot of business with Amazon, but they need to get people freindly in there **********************

• Review fromEvin S

  Date: 05/29/2025

  1 star
  I followed the return policy perfectly. I spoke with several ***resentatives that they confirmed that they saw where *** checked in an item that I requested to return for a refund in time. I was told over the phone that it was confirmed and that if I received a charge that it would be refunded. There was nothing I could do it was sent out in the mail. I also think that it is a red flag that I was refunded before the business had the item. When I saw that I was refunded it was leading me to me believe that ok they got the item, checking it in their system and then would prompt for me to be returned. This would be typical and appropriate/professional business process. Weeks later I got an email saying they did not get my item. So I called, the *** said no problem if you accidentally get charged we will refund you, we have confirmed that you dropped it off in time. I got charged, I called back and was told that there was nothing they could do. I will never think of spending another ***** with Amazon and share my experience with my family and friends. I got defective headphones that were over 200 dollars, followed the policy and procedures to return the item and then got changed anyway and refused a refund. I do not have the item because I mailed it back properly and in time. This was too much money to come out of my account at this time furthermore after doing everything I was supposed to do the consequence goes to me? This makes no sense is a major red flag and feels like a scam at this point. I was also told no matter what it was after 30 days so the issue would not be resolved. It ended up being after 30 days because it was too late but he time I was notified that they didn't receive the item when they are the ones that created the label and refunded me before they received it.

• Review fromJoe M

  Date: 05/29/2025

  1 star
  I tried to cancel my prime membership for 2 months and kept getting charged. I called on the third month minutes after they charged me again for something i didnt want and I was told I would be refunded for the 16.38$ I was charged even though I canceled the membership. I was told I would be refunded the entire amount and then when I go to my bank account a few minutes later they refunded half the amount. I called back again and the lady said I had used my benefits which is unbelievable cause i actually saw them charge me and called right away. Someone explain to me how i used any benefits in less then 5 minutes. The lady would not do anything and eventually just hung up on me when she couldn't provide a even half way descent answer. I never knew Amazon needed 8$ so bad that they have to scam people for it. The employees have no idea how to do their jobs and are rude and far less then helpful. Amazon use to be ok to deal with a few years ago and now they are a scam company that only cares about taking your money. I would never suggest to anyone to deal with them. I am going through and deleting all my information so they can not steal from me anymore. People beware this company is not honest and has no integrity whatsoever. If I could give negative stars I would. Absolutely horrible company that should be put out of business.

• Review fromMichelle F

  Date: 05/29/2025

  1 star
  Good morning- on Saturday 5-24-25 I ordered a small console table thats was due to deliver on 5-25-25 as Im a Prime member. It didnt arrive and I reached out to **************** on Monday *******. I was told that my order would be expedited by 8pm. It didnt and I called CS again on Tuesday, Wednesday and again today. Every time I was promised it would ship, I was told I would get a full refund, I was promised a 20 dollar credit to my account, then a 10 dollar credit and as of right now, none of this has happened. Theyve lied to me all week, I still havent received the console table and now it wont let me cancel the order. Ive canceled my Prime membership but I have no idea if Ill ever get refunded or get the table. Thank you, ******** ******

• Review fromDamian/Sharon G

  Date: 05/28/2025

  1 star
  I retired from my company and was given a gift $500 gift through Amazon. I placed 2 orders and both 65 inch televisions were damaged. I was able to ship them back and get points reversed. I spoke with 6 agents in 1 day to share my experience and 4/6 calls were disconnected. I was specifically to by Supervisor **** that its not Amazon fault to cause a customer a negative experience since I didnt have the option to schedule pick up the broken tvs had to be returned and the installer came out to mount twice and not able to sincere its broken. Absolutely no empathy or compassion for my negative customer experience.

• Review fromAnna A

  Date: 05/28/2025

  1 star
  I was told by cs to throw the item away & that i would be refunded just to be told 3 weeks later that i would not receive a refund. ****-escalation supervisor basically told me to disregard what i was told by all the other customer service agents that i spoke with. Now I cannot even contact the manufacturer because I was told I could dispose of the item, which I did. Now I am out of $90. I was lied to. Talked down to. Argued with. Worst company to deal with when it comes to customer resolution.

• Review fromGrace B

  Date: 05/27/2025

  3 stars
  Due to living in the ****** area, the majority of my delivery people do not speak English. They certainly do not read the instructions I have clearly written for them. I have had orders not delivered because they do not read the instructions so they do not use the call box. I have had groceries left in the lobby, again because they did not read the instructions, or maybe do not know English. In fact, I have had other orders left in the lobby even though my instructions clearly say not to do this. Unfortunately I do depend on Amazon due to my circumstances. And this is totaly unacceptable.

• Review fromArbrene E

  Date: 05/27/2025

  1 star
  Amazon is double and triple charging me for things I already paid for, leaving my money in pending until the correct amount of disputed. I ordered $80 worth of stuff they charged me over $100 extra. The things I ordered are already paid for but their charges are still in pending.

• Review fromRuby N

  Date: 05/27/2025

  1 star
  Purchase Neutrogena, delivery took a picture only the area of the packaging that is has not soaked the spilled sunscreen. I Return it to wholefoods amazon return center. They rejected and said willing to throw it away because its been spilled and leaking, suggested to take a picture of it first and call customer service for a refund. **************** said I have to wait for *************************************************************************************************** to process my refund of $9.75 This is so funny that they have make me wait ****************************************************************************************** the return center because it was spilled all over.

• Review fromMojo M

  Date: 05/27/2025

  1 star
  If I could leave zero stars, I would. Over the course of two weeks, Amazon Shipping lost or reported as damaged 8 orders for our small company. There was no way to get in contact with Amazon to make this right. They said our company was not the recipient so we could not get order updates. However, when we asked the recipient to look in their Amazon account, they did not have access to the shipping information either. The loss totaled over $6000. The shipping company that partnered with Amazon said they themselves had issues hearing back from Amazon as well. There was nothing we could do besides eat the loss. I would never ship with Amazon Shipping again.