Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  1155 Worldwide Blvd Hebron, KY 41048-8648

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon received my $424.99 stroller return on July 31, 2025 (Order #***-3930749-4437046). Since then, I have contacted customer service three times and have received contradictory and false information from three different ***resentatives.Timeline:7/31/25 Amazon received return.8/5/25 Told refund would be issued within 2 business days.8/12/25 Told refund was issued. This was later admitted to be false.8/12/25 (Escalations ********** claimed the refund was issued manually. When I requested confirmation, I was sent the attached manual email. I noted I had not received Amazons standard automated Refund Processed notice; the *** stated this would not be sent for manual refunds. He then told me to check my refund page, and it still showed the refund had not been issued. When I pressed him, he stated my account would not update because the refund was manual. This directly contradicts his earlier statement, Amazons normal process, and my prior experience. He ***eatedly interrupted me, and when I asked him to stop, he said, No, I will interrupt you, then refused to transfer me to a higher authority.Facts:When a refund is processed in Amazons system, manual or otherwise, the order page updates instantly and a Refund Processed email is generated automatically.Neither of these have occurred, meaning my refund has not actually been processed.I have now been misled by three different employees, and my refund is still missing nearly two weeks after Amazon received the return.Attached is a screenshot of my orders refund status page as of 4:34pm ET on August 12, 2025, confirming that no refund has been processed in Amazons system.

  Business Response

  Date: 08/18/2025

  Hello,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regard to order#****.
  
  I'd be happy to clarify the details for you. 
  
  We can confirm that a refund of $85.00+$85.00= $170.00 was successfully issued on August 12, 2025 for the two installments of your order placed under the Amazon monthly payments plan. Since the order was returned, the remaining scheduled payments were automatically cancelled, and no further charges will be applied.
  
  Please rest assured that all the conversations pertaining to this query will be reviewed. If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.
  
  Thank you for your patience and understanding in this regard.

  Regards,

  Prashanth 

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24th 2025 I return an Item I purchased from amazon which was the " Dropps oxi booster laundry pods" via whole foods market grocery store. I received an email confirmation that my return has been confirmed. Today I received an email notice that my credit card was charged the ***** for the item being unreturned. I called amazon and spoked to a supervisor in account service, he informed me that the automated system charged my card " due to a system error" and for me to send over a copy of Driver License in order to get refund. I Informed the supervisor that i am not going to do such a thing because of my privacy concerns of what amazon would do with my personal information with my driver license, they need to take accountability responsibility for wrongfully charging my card when I did return the item. It is not my problem that the employees at the return facility did not properly scan my item at the warehouse, its beyond my control of what happens to item once I returned it and I should not have to pay for it when it was not my fault to begin with. They refused to give me my refund because I refused to send a copy of my driver license. They need to respect customers privacy.

  Business Response

  Date: 08/13/2025

  Hello ***** *******,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the retro charge on the order#***-1752815-3781055 and the request for ID verification.
  
  I apologize for the inconvenience.
  
  I truly do understand your hesitation with regard to submitting your government issued ID for verification, and your frustration with the current situation.
  
  However, amazon sometimes requires additional information before processing a return/refund in order to prevent fraud and abuse.
  
  I've checked the possible options to get the charge refund and see that there is no direct refund option to the original payment method.
  
  Instead, I can go ahead and refund the amount $50 in total for the retro charge and inconvenience that you've experienced in this case.
  
  Please confirm and I'll get this processed immediately.
  
  Also, I'll surely take this as a feedback from you and will ensure that this issue is forwarded to the appropriate team for further review.
  
  I appreciate your patience and understanding in this matter.
  
  Best regards,
  Arun
  
  Thank you.
  Amazon.com

  Customer Answer

  Date: 08/14/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 08/14/2025

  I sent you email screenshots confirming that I return the item in question and an email letter from a customer service supervisor, informing me that I wont be charge for the item, and it was an error on their part for not scanning the return item at the return center facility. 
  

  
  

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  from March 25th, 2025 to March 29th, 2025 my ****** AdWords account shows, ***** impressions, 536 clicks,(which is hard to believe) (maybe not) ******%, Actual ROAS (which is suppose to be my return in investment of the $388 cost for ads the past four days) which comes to my Amazon's Associate Affiliate payment owed to be $859.88. So how does ****** do that? How does ****** know what is going on. on Amazon Web Site? How does ******* know if purchase was made and for how much that purchase was mad on Amazon, when the customer linked from my web site which my web site came from ************** Yes, I have my own web stie, that I purchased from Webdor. I have the receipt if anyone wants to look at the purchase of domain, which I purchased at ********** whom has a web site builder as well. So, I am pretty new at web site building, and it is not as easy as it looks. One has to familiar theirs self with the program application and get to know where everything is at, and what one can do. So, it took a few weeks because I have so many other things going on in my min, that I feel I am responsible to take care of get my word heard, These words are more words and cries of me being a victim of bulling all over the country, which includes medical, and mental health staff and doctors as well. So, if that $859 is wrong I do not think Amazon has to pay, but there is a loss of $388 involved, yet, why aren't my records of earning and cicks showing up on Amazon Associate Page,With money losses that came from Pay Pal Credit. So know one has any answers for me? That is Now to July 18th were My Associate page is showing 129 clicks and July 17th where my Associate Page is showing 38 clicks. Now I put up thinks on ********, and maybe other places but I do not see why there would be 167 clicks and no purchases. So I am adding $167 to the $859 I believe I should have got paid. For a total of $1,028. I think Amazon owes ***** I hope the sound of immature bullies gets Amazon off the hook

  Business Response

  Date: 09/09/2025

  Hello *****,
  
  I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Thank you for your inquiry about the Amazon Associates Program and your concerns regarding compensation related to ****** AdWords activities.
  
  After reviewing your complaint, we want to clarify how the Amazon Associates Program operates:
  
  The Amazon Associates Program is strictly commission-based. Associates earn fees only when visitors click through their unique links and complete qualifying purchases on Amazon. Our program does not:
  
  Compensate for clicks that don't result in purchases
  
  Reimburse advertising costs on external platforms
  
  Integrate with or recognize ****** AdWords metrics (impressions, ROAS, etc.)
  
  Pay based on traffic volume or advertising spend
  
  Our Operating Agreement specifically prohibits driving traffic to Amazon through paid search advertising. 
  
  The metrics you referenced from ****** AdWords ($859.88 based on ROAS calculations) are generated by ******'s systems and are entirely separate from Amazon's Associates Program. ****** cannot track actual Amazon purchases or commission data, as these systems do not share information.
  
  Your Associates account correctly shows only the clicks and earnings that comply with our program terms. We cannot provide compensation based on external advertising platform metrics or for advertising expenses.
  
  For more information about approved promotional methods and earning opportunities within our program, please visit our Associates Help pages at **************************************************
  
  Thank you for your understanding. Have a great day ahead!
  
  Regards,
   
  Srilaxmi 
  Amazon.com
  *****************************
  
  
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23733776
  
  I am rejecting this response because: I BELIEVE IT IT FALSE THAT THE AMAZON ASSOCIATE AFFILATE PROGRAM DOES NOT ALLOW COMPENSATION THROUGHT THE ****** ADWORDS. I ASK FOR DOCUMENTATIONS THAT STATE THAT IS TRUE IN SOMETHING SINGED THAT SAYS AMAZON ASSOCAITER AFFILATER PRGRAM DOES NOT ALLOW COMPENSATION THREOUGH ****** ADWORD. I DO HAVE A WEB SITE OF MY OWN THAT CAME FROM ****** ADWORD IN IS LISTED AS *********************. I BELIEVE THAT IS WHERE MY CLICKS CAME FROM THAT LANDED ON AMAZON WEB SITE. I ALSO REPORTED IN THE SECOND HALF OF THE COMPALINT THAT THERE NUMEROUS CLICKS RECORD ON *** AMAZON ASSOCITES PAGE THAT FOR SOME ****** REASON DID NOT RETUND A SALE. I FIND THAT MISLEADING THAT OVER ONE HUNDRED CLICKS IN TWO DAYS COULD NOT GENERATE A SALE, THAT SECOND HALF OF CLICKS IS FROM A ********. I BELIEVE NOT SURE BECAUSE IT WAS SO LONG AGO, I KNOW FOR SURE THAT THE SECOND HALF DID NOT COME FORM THE INVESTMENT TOOL OF ****** ADWORDS. I ASK TO RECONSIDER YOUR CLAIMS AND PAY ME WHAT I ASK IN THE INTTIAL LETTER. I ASK YOU GIVE TO ME WHAT IS RIGHTFULLY MINE. I ASK AMAZON DO NOT KEEP AWAY FORM PROPERTY OF PAYMENT THAT IS RIGHTFULLE MIND, IN THE PROTECTION HAVE IN THE RULE OF                                                                                    CALIFORNIA CONSTITUTION ATRCLE ONE SECTION7(A)) A person may not be deprived of life, liberty, or property without due process of law or denied equal protection of the laws; provided, that nothing contained herein or elsewhere in this Constitution imposes upon the State of California or any public entity, board, or official any obligations or responsibilities which exceed those imposed by the Equal Protection Clause of the 14th Amendment to the United States Constitution 

   Sincerely, ***** ****
  

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to new construction. I have put in instructions to where I am but for some reason your drivers can't seen to figure it out. Either they deliver it to the incorrect address 2 times. You can see by the picture of the door that is NOT my building. Why do you have instructions if no one reads them???? If you can't figure it out. Cancel my prime and give me my money back for my membership since your workers are to stupid to read my instructions and deliver my packaged to the correct address. I have uploaded the instructions in my account. I also uploaded the picture of the door with my package that is NOT mine and a picture of my door. How do we fix this???

  Business Response

  Date: 08/20/2025

  Hello *******,
  
  I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  I'm so sorry that your order didn't arrive as expected.
  
  Thank you for sharing your feedback. We appreciate that you brought this matter to our attention.
  
  At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our delivery partner didnt meet that standard, and I apologize for your poor delivery experience.
  
  Im conducting a thorough investigation into the matter, and engaging the proper management teams along the way, in an effort to make sure nothing like this happens again. Also, Ive personally provided the details you shared with our **************** Provider for immediate improvement.
  
  Thank you for your understanding. Have a great day ahead!
  
  Regards,
   
  Srilaxmi 
  Amazon.com
  *****************************
  
  

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 5/30/2025, supposedly delivered 5/31/2025. Not delivered to me/my door. I called Amazon today when I discovered while researching on orders and what not that there were some items that did not make it to me. But I had been making payments to Affirm, which is a place that they can do payment arrangements for people to Amazon. I do a lot of orders with Amazon for the children and grandchildren of my family..I got this particular error out of a few that they've done before because I was researching to see previous orders when I needed to do to do some re-ordering.. came across it and realize this never came to me, one of the items in the order itself was a speaker a red one that ordered for me after I ordered a black speaker for my son's birthday and he got his... I talked to one person and then I got bumped to another person/it was originally during the chat online to make it easier with Amazon, see the screen prints from that... then I called back in and asked for a supervisor since according to them I miss a deadline for a return "by 8 days"..A return deadline should only be in fact if something actually was received if you reached out and said I never got it your driver is lazy like they've been lately these last couple years and not make it inside the unit and give it to the people that live here. I am also reaching out to the company that does the payment arrangements and letting them know that I considered this as fraud and the Amazon has stole my money that I paid to Affirm for items that I never got.!!!!!I do not ask for them to be resent, I asked him to do as a refund which would go to affirm and the firm would put it back my card. I need your help and I'm also finding a complaint with the corporate for Amazon once I could figure out where they're at... I have been an Amazon prime "VIP"according to the people I've talked to over the years for almost 15 yrs , hundreds/hundreds of orders a year, thousands have been spent

  Business Response

  Date: 08/12/2025

  Hello *****,
  
  I'* ***** ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear that you haven't received the package even though the tracking shows delivered.
  
  Based on the age of the order, reliable tracking information is no longer available through the carrier. Because of this, we won't be able to provide a replacement/refund for this order at this time.
  
  Thanks for your understanding.

   

  
  Regards,
   
  ***** *.
  Amazon.com
  *****************************
  ============================

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23728675
  
  I am rejecting this response because:
  This is poor **************** and you are a thief. It's sad to know that somebody who is 65 and unlimited income with Social Security has had their money stolen-Because I pay to affirm with the payments not realizing that I had not gotten this stuff so you don't give me the stuff and you stole my money you are a thief and beyond poor ****************...  

  I have been with known as a VIP Customer With ********************** for over 15 years, and I have done over 300 orders most years I order a day and they're not little tiny orders.

  I spent hundreds if not thousands of dollars a year with Amazon previously while I was working and these past year quite a bit and mostly because I was able to do with the payment thing..

  Have never been an issue until this time for the most part, but normally you fix any issues , this happened this time you decided Let me just be a thief and steal the money from this nice lady who doesn't have a whole lot..

  I'm gonna let the world know on social media platform any place that I can announce it and I will attach the emails from here, the email from my personal email that you sent me as well as the pictures of everything..

  And this place isn't any more better suppose you can try and make a resolution you just give a company a chance to lie again and steal again. 
  

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a defective product and inadequate resolution from both the seller and Amazon.Product: Aniioki A9 **************** Bike Order Date: June 18, 2025 Delivery Date: June 26, 2025 Upon setupfollowing all manual instructionsthe bikes headlight failed, and the display showed a persistent E30 error. After testing, I discovered the throttle and pedal assist were also nonfunctional. Fully charging the battery did not help.I reported the issues on June 27, 2025. The seller provided minimal troubleshooting guidance despite video evidence. They sent a replacement controller (received July 11 after repeated follow-ups), which I installed with no improvement. The seller then stated they had no further solution.Due to the bikes substantial weight and nonfunctional assist features, transporting it was challenging. Believing the bike would be functional, I had discarded the original packaging. At the sellers suggestion, I brought it to a repair shop, which confirmed the defect could not be fixed. I rented a truck to retrieve it. *** could not package it and didnt who to recommend me to due to the bike size and weight.I contacted Amazon on July 12, repeatedly explaining what the problems I was having with the bike and that I needed packaging assistance to return the bike. My requests were ignored, and I received only generic return emails. On August 8, 2025, Amazon denied my claim without addressing my issues with the defective product.This situation has caused significant inconvenience, financial loss, and a failure to receive the product I paid for.

  Business Response

  Date: 08/23/2025

  Hello Enock,
  
  I'* ***** ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you've had with your ANIIOKI A9 PRO MAX 5600W ******************* Bike for Adults.
  
  I've checked and see the order was placed directly from a third party seller, ANIIOKI-Store *** on our website. When you place an order from a seller, your order is shipped and sold by them and they take full responsibility of your package.
  
  I can confirm that A-Z guarantee claim was already filed on this order on July 12. Our guarantee team has thoroughly investigated your claim and denied it. If you have additional information youd like us to review, you can submit an appeal within 30 calendar days of the decision.
  
  If additional evidence is needed, you can provide it by following these steps:
  
  1. Go to Your orders page (*****************************************).
  
  2. Select the order/item you have issues with.
  
  3. Click on "Problem with order" button.
  
  4. Go to "Refund request status" section.
  
  5. Click on "Add more detail."
  
  6. Attach the files by clicking on Attach Documents.
  
  7. Click on "Submit."
  
  For information about appeals, visit the following Help page:
  
  *****************************************************************************
  
  Thanks for your understanding.

   

   

  Regards,
   
  ***** *.
  Amazon.com
  *****************************
  ============================

  Customer Answer

  Date: 08/27/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because: I attempted to follow the A-Z process and they were of little help and I am now left with an expensive defective E-bike as a decorative display at my home
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Complaint (What Happened):I am a paying Amazon Prime customer, but ********************** Video has not worked on any of my devices for an extended period of time. I have followed every recommended troubleshooting step, including reinstalling the app, trying different devices, browsers, and networks, and ensuring my account is active and in good standing.I have contacted Amazon customer support twice, spending over 90 minutes each time, and was repeatedly transferred without any resolution. Each time, I was told different things with no clear answer, no escalation, and no timeline for resolution. Despite my continued efforts, the service remains *************** appears this is a back-end technical issue related to my account, which regular customer service cannot resolve. I am currently being charged for a service I cannot use, and I have received no meaningful support or communication from Amazon regarding a fix.Desired Resolution:I would like Amazon to escalate my case to their executive or technical support team to restore my Prime Video access and ensure this does not happen again. I would also like to be credited for the time the service has been unavailable, and receive a formal response or resolution timeline.

  Business Response

  Date: 08/20/2025

  Hello *********,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for bringing this matter to our attention. I sincerely apologize for the frustration and inconvenience you've experienced with Prime Video access, as well as the inconsistent information you received during your previous support interactions.
  
  I want to assure you that we are actively addressing this issue. Our technical team has identified that this is affecting multiple customers across different devices, and they have already identified the root cause. They are currently working on implementing a comprehensive solution to restore service for all affected devices.
  
  I understand how frustrating it is to not have a clear timeline, but I want to be transparent: because this is a complex technical issue affecting multiple users across different platforms, our team needs to ensure the solution is thoroughly tested before implementation to prevent any additional problems.
  
  I have escalated your case and linked it to the ongoing technical investigation.
  
  If you experience any changes in the service or have additional questions, please don't hesitate to reach out at  ***********************************************************************
  
  Thank you for your patience and understanding as we work to resolve this issue.
  
  Regards,
  *******
  Amazon.com
  ***********************************

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Dr. ********* pure-Castile magic liquid soap made form regenerative Organic Ceritified oils. 18-in-1 uses for Face, Body, hand, Hair- Gentle on Sensitive skin. I have used this liquid soap and I have a rash and itching all over my body. The liquid is so watery and it looks like it was diluted. I have called Amazon since I made the purchased from them and they are telling me that I need to contact the manufacturer. This is not *** approved. The purchase was made on July 31, 2025

  Business Response

  Date: 08/12/2025

  Hello ******,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to know the "********* Pure-Castile Magic Liquid Soap" has caused rashes.
  
  To quickly resolve this for you, I can issue a gift card refund of $16.95 to your account, as soon as I receive confirmation from you.
  
  We appreciate your understanding and looking forward to hearing from you.
  
  Regards,
  *******
  Amazon.com
  *****************************

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several issues regarding Amazon. On July 18, 2025, I placed Order #***-7263377-9469061, which included the HikerSKY Queen *** Mattress with Built-in Pump. I sent a message to not deliver this item, and your records clearly reflect that. Despite this, Ive been repeatedly asked to fill out a report, something I already did three times. I keep being told to **** it. This is completely unacceptable. I put the proper information on the report. If you want to put what you want, then do that and credit me!I returned items and did not receive full credit. The excuse given was damage, which is inaccurate. Ive started taking photos of items before returning them, and they are in the exact same condition I received them in. There are delays in processing my returns. Its clear the issue lies with your company, not with the condition of the returned *********** make matters worse, Im frequently receiving items from your company that arrive in horrible condition to begin with. The items are not properly packaged. The items are damaged. The items are used and in deplorable condition. The items are not being processed properly. This ongoing pattern is not only frustrating but unprofessional.This is not the level of service I expect from any reputable business. I am demanding full resolution of these matters immediately, including my full credit for the canceled mattress and a proper investigation into your handling of returns and product quality.

  Business Response

  Date: 08/12/2025

  Hello,
  
  I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am writing to confirm that a full refund of $121.83 for your order #***-7263377-9469061, which included the HikerSKY Queen *** Mattress with Built-in Pump, has been processed. 
  
  The refund was issued in two parts:
  
  $61.42 processed on August 1, 2025
  $60.41 processed on August 6, 2025
  
  Both refunds should reflect in your original payment method within 3-5 business days from their respective processing dates.
  
  I sincerely apologize for the significant inconvenience and frustration you've experienced throughout this process. 
  
  I also want to address your concerns regarding the condition of returned items being incorrectly classified as "damaged" and the delays in processing your returns. 
  
  Your feedback is extremely valuable, and I've escalated your concerns to our dedicated team for review. 
  
  Thank you for bringing these matters to our attention and giving us the opportunity to make things right.
  
  Regards,
  
  Vishal
  Amazon.com
  *****************************

• Initial Complaint

  Date:08/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:
  Unfair Termination of Account, Lack of Transparency, and Irreparable Financial and Professional Damage
  
  Details
  I am filing this formal complaint against Amazon KDP, operated by Amazon.com Services LLC, regarding the unjust and non-transparent termination of my KDP publishing account, which has caused significant professional and financial harm to my ongoing book and audiobook publishing business.
  
  As a published author and weight loss coach, I have multiple books under my name:
  - ***** **** *** ****:
  - *** ** ***** for **** * ****** ****, **** **** ****** 
  I was using KDP to distribute these books digitally. Additionally, audiobook projects for all three titles are under production with *** (also owned by Amazon), which have consumed substantial resources from both myself and my producers.
  
  On August 1st 2o25 Amazon KDP abruptly terminated my publishing account without any prior warning, explanation, or due process. I received only a generic email stating that the termination was final and no further information would be provided. This refusal to disclose even the nature of the alleged violation violates not only Amazon’s own commitment to transparency, but also potentially infringes upon consumer protection laws and privacy/data access rights.
  
  Key Issues:
  •
  - failed to disclose any specific reason for the account closure.
  - All requests for explanation or appeal was rejected
  • Disruption of Ongoing Business:
  - halted my income from legitimate book sales.
  - It has disrupted in-progress audiobook productions linked to the titles, causing financial and reputational harm.
  • Violation of Data Rights & US/ int protection -
  • Bad Faith and Anti-Competitive Practice:
  - The closure appears arbitrary
  - As KDP is the primary digital distribution channel for independent authors, such actions place undue control in Amazon’s hands and may reflect abuse of a dominant market position.
  
  
  
  Sincerely,
  Dr. ***** ****, M.D.
  Author, Weight Loss Coach

  Business Response

  Date: 08/05/2025

  On 8/4, Dr. ***** **** contacted KDP to appealed their account
  termination. Based on our investigation, we determined that the
  termination was made in error. On 8/4 the Executive Customer Relations
  team reached to Dr. ***** **** via e-mail to inform him about this
  matter and to let him know his account was reinstated and that he can
  continue with his business as usual. We apologized for any disruption
  this caused to his publishing business.

  Business Response

  Date: 08/29/2025

  On August 23, 2025, KDP
  contacted Mr. ***** ***** ** **** to inform him about the closure of
  his account. The account was terminated due to policy violations. This
  communication was followed by a complaint filed with the Better Business
  Bureau (BBB) filed by the publisher, which prompted the KDP Executive
  Customer Relations team to conduct a thorough investigation of Mr. *****
  's KDP account.
  The comprehensive review confirmed that the account termination was
  carried out in compliance with KDP policies, specifically due to
  violations of the Content Guidelines. Consequently, on August 26, 2025,
  Mr. ***** was formally notified that his account would remain
  terminated, with the violations of KDP Content Guidelines cited as the
  main reason.
  This decision was made after careful consideration of all relevant
  factors and in compliance with our established protocols for maintaining
  the integrity of our publishing platform.
  
  

  Customer Answer

  Date: 08/29/2025

  
  

  Complaint: ********
  I am rejecting this response because:
  Response
  to Amazon’s Statement
  
  I would like to sincerely thank the Better Business Bureau and Ms. ***** *. for
  their utmost mediation efforts in this matter. However, Amazon has refused any
  positive gestures to correct the wrongful terminations and the resulting
  financial and reputational harm to me as a physician who has invested over 15
  years of research and dedication to the cause of obesity as a cosmetic
  physician and weight loss expert. My work could have offered a novel approach
  to reduce obesity.
  
  Unfortunately, Amazon’s response is not acceptable. It fails to provide any
  specific details about the alleged “Content Guidelines” violations, nor does it
  cite which title or content was supposedly non-compliant. This lack of
  transparency directly contradicts Amazon’s own earlier admission on August 1,
  2025, when they confirmed my first KDP account termination was in fact an
  “ERROR.”
  
  Only weeks later, on August 23, 2025, Amazon issued a second termination
  without presenting evidence or explanation. This second termination occurred
  shortly after I escalated the matter to the BBB, creating the appearance of
  retaliation rather than resolution.
  
  This has caused direct harm not only to me as an author, but also to three ***
  audiobooks currently in production under signed Audible contracts since June
  2022. Beyond the personal impact, it obstructs my work on addressing obesity —
  a global health epidemic recognized by the WHO and the leading cause of
  preventable death worldwide.
  
  Given Amazon’s repeated contradictory actions and failure to provide evidence,
  I respectfully request that the BBB publicly post this matter on its website
  for transparency and public record. This step will help deter similar arbitrary
  account terminations in the future and highlight the importance of fair
  treatment for authors and educators working on vital public health issues.
  
  I also kindly request that the BBB acknowledge when this matter has been posted
  on its website so that I may review it.
  
  Sincerely,
  Dr. ***** ***** ** ****, M.D.
  Cosmetic Physician & Weight Loss Coach
  ****** ** *** ** ***** *** ***** ****** **** **** **** ******* *** ***** **** *** ****