Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint PCS Center

  1585 Niagara Falls Blvd Buffalo, NY 14201

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  Sprint Now Part of T-Mobile

  4390 Clyde Park Ave SW Wyoming, MI 49509-4057

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  Sprint Now Part of T-Mobile

  1660 S Congress Ave STE 1 Boynton Beach, FL 33426-6585

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  Sprint Now Part of T-Mobile

  1668 W Hillsboro Blvd Deerfield Beach, FL 33442-1657

Review Details

• Review fromMeme S

  Date: 12/12/2023

  1 star
  They have sent me a bill for ***** dollars . This is definitely disgusting and they dont work with you.

• Review fromPriscilla B

  Date: 12/02/2023

  1 star
  I subscribe to ******** on November 10, 2023. There was a 15 day trail period. I returned the equipment on November 22, advised the representatives that I was cancelling the service. I was advised that I would have to call in to cancel. Due to the Thanksgiving holiday, I was unable to cancel the service until November 25 (per ******** advertisement, I should have been able to cancel on November 25). Which is what I did. Now, the representative tells me, I had to the 24th because it's actually a "14-day" trial. I have been debited $50 for service that was cancelled before the date and they do not want to refund my money. This is a bunch of nonsense. Clarification of trial periods need to be adjusted, or someone doesn't know how to count! Yes, I am ******, because that doesn't make any sense. Learn how to count days!

• Review fromDebra B

  Date: 12/01/2023

  1 star
  I was a ******** customer on the an account with my son. After paying for my ******* Galaxy S23 plus we requested the phone to be unlocked. This was originally a Sprint phone. According to *******, the phone is unlocked. However it is now Sim locked. Which means it is locked by ********. After requesting this numerous times over a span of two weeks and spending 8 total hours on the phone, it is still sim locked. This has been escalated four times and I have today spoken to a senior manager who still cannot unlock the phone because he needs authorization from my son, who is the account owner. My son has given them authorization on two different occasions to handle this issue. After 1 1/2 hours on the phone tonight I was told that I could not have a district managers name or number to contact. He would set up a call back appointment. I have had three call back appointments that were not fulfilled by anyone at ********. So I have a $1000 phone that is basically useless at this point.

• Review fromTheresa G

  Date: 11/29/2023

  1 star
  Complete junk, they send broken phones, with malware and loaded with apps that use up the minutes. They charge you for broken phones, and will not allow you to buy, same model phone that's new, not refurbished for the amount they charge, you can get from ********** You must buy they're phones which or over $300. They are contracted from the ****************** and should loose they're contracts, including ******** which is when the company went south. This program are suppose to help low income and they are abusing the very people they suppose to be helping. They know the "Shok" phone is enormously flawed. Your putting your sensitive personal Info in the hands of people who care less. Don't use this com pany

• Review fromIllona S

  Date: 11/27/2023

  1 star
  On 11/21/2023 my sister was hospitalized for respiratory distress.. she noticed her phone was not working. After investigating we found out that her wireless company QLink) was disconnected and changed to Assurance Wireless without her knowledge or consent. Still now after 6 days she still doesnt have access to a phone.. no one at assurance has been able to give a sufficient reason why all of this is happening Ive spoke to: a Ny from the affordable connectivity program *** from Assurance **** from assurance she is on oxygen lives alone, and has no access to 911.Reference number: ******** ***************** Is there anything you can suggest to get this resolved?Can they please turn on my sisters phone?

• Review fromMayra A

  Date: 11/18/2023

  1 star
  ******** is the worst!!! I took a cruise last month. I called customer service to let them know l was traveling and l asked if l was going to be charged if l used my phone during my vacation. Representative said no. My phone got disconnected because my bill was $536 and they charged me to connect my service $300. I checked my account this morning l own $916 because they are saying l continue to use my phone during my vacation. I told them l use my phone when l got out of the ship and they are saying lm lying. The representative was useless. I never got any alerts from ******** giving me warnings of my account. I was a ********************** customer and never had any issues like this, l have always hated ******** their customer service skills are horrible and they take advantage of their customers. This is how ******** makes money stealing from their customers. They claim they sent me text messages alerting me. The only text l received since l came back from my cruise was yesterday and l came back on Oct 14.

• Review fromSteven M

  Date: 11/14/2023

  1 star
  I received the Schok Volt SV55 Model SV55216 from assurance wireless and had high hopes only to be sadly disappointed. No doubt they new that the Schok Volt SV55 Model SV55216 wasn't dependable at all, slow as could be, poor reception and not only that, a customer service agent I called said she was going to set the phone to a different cell tower? ********* wasn't born yesterday.. What if I am out of range to the tower she set the phone to. Just thought others need to know how this bad assurance wireless is. Wish I knew. I have another service now

• Review fromMay C

  Date: 11/09/2023

  1 star
  I upgraded one of my phone lines and was promised a credit of $350 and after I turned the phone in, I only received $325. After contracting customer service they stated that because I had done a previous claim on the phone that it was it was not the original phone and I was still going to get charged for it even though I turned it in to them and that now I had to pay for two phones instead of one that I have. After more than 30 minutes of trying to get a reason as to why I'm getting charged for a phone I don't have, he said he was going to do me a favor and give me the original credit on the old phone which was $25 difference, I told him that that was not going to fix the the issue that they are charging me for a phone they received after I upgraded, he then continued to yell and stated that he was not going to give me anything then before he hung up the line.

• Review fromCherry C

  Date: 11/06/2023

  1 star
  Been a loyal customer of ********************** for over 10 years, they recently switch to TMobile and noticing my bill has some extent fees. I realized I been paying for a line for than 2 years and its not even an active line so I have no idea why I was even charged or who authorized this line. Tried to resolve this with tmobile and see if they would help a loyal customer for refund for those two years and they said no and can only go back to 3 years. This is ridiculous finding out I been paying 2 years for a none active line plus data on that line. Over $700 of charges and they won't refund that to a customer that they have had for over 10 years.

• Review fromJane M

  Date: 11/06/2023

  1 star
  Had boost for numerous years without issue. Then I became ill and needed the government phone. Signed up with assurance wireless with free phone and unlimited text, talk and data. Then this last month issues arrise when data message pops up. Contact them and they state I changed my service. I did not! Assured it would be fixed in 7 to 10 days. 6 calls later and a month, not 7 to 10 days the problem is still there. Now they state it won't be corrected until mid month. Assured it will be fixed. I have 5 dollars on my account and they accessed that for wifi? Serious issues going with this. I asked to speak to management and got hung up on twice. HELP!