Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  PO Box 5040 Charleston, IL 61920-5040

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  Sprint Now Part of T-Mobile

  12395 Pembroke Rd # 2 Pembroke Pines, FL 33025-1723

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  Sprint Now Part of T-Mobile

  3796 W Hillsboro Blvd Deerfield Beach, FL 33442-9412

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  Sprint PCS Center

  3801 Union Road Buffalo, NY 14225

Review Details

• Review fromWendy G

  Date: 04/05/2024

  1 star
  Worst customer service EVER. Manager swore at me and wouldn't get off her phone. The workers were rude , surly, and untrained.

• Review fromChristopher M

  Date: 04/02/2024

  1 star
  If I could leave no stars I would. I went in to get home internet and the sales associate kept trying to sell me a phone plan. After three hours, he finally sold me on what I thought was an amazing deal. It was all a lie. He totally made up the plan he told me. When I called customer support after receiving my bill the guy literally made up a lie saying I agreed to it in my last call. I had never called before. I told him I knew he was lying and he proceeded to try and trick me into agreeing to confirm I accept my plan. My next call was with a supervisor who agreed to give me all my money back. I was so happy until I found out the next day he did nothing. When I called again, they acted like I was lying. I canceled my phone and watch happily. DO NOT TRUST ********* They will tell you anything to make a sale. They're all crooks.

• Review fromJanet J

  Date: 04/02/2024

  1 star
  It was my idea to get ******** for my son, and his family. I was hoping to get a better deal than he had with *******. The first person I talked to gave him a better deal than ******** The next day, that deal was unavailable. Now the price was almost the same. We still went with ******** and we were sent SIM cards to help with the change. Our phones, while compatible, did not use SIM cards. Then it took a week to change to ********. He had no phone service during that time. We were so unhappy with the customer service that we went back to ******* after canceling that service. We never had ******** service. The representatives we talked to were very hard to understand. We were charged for this complete failure of their customer service department. And now an additional amount for an outside collection fee, for an amount we should not have been charged. My family and I will never use ******** and I will encourage others to do the same.

• Review fromWilliam H

  Date: 04/01/2024

  1 star
  We closed our account with ********************** years ago. All devices associated with this account, were paid off. We are now being contacted by the third collection agency. If they looked, they would see that there was no activity for the period they are trying to charge us for. Each time they sell this collection to a different agency. We have to start over explaining ourselves. Sprint needs to clear this up once and for all. Also, During the period they are trying to charge us for. We already were a customer of *****

• Review fromJohn M

  Date: 03/09/2024

  1 star
  Very hard to work with in customer support. I disconnected my service and went to another carrier. I had bought an IPhone from ******** which is paid for and they will not unlock it..i wouldnt recommend this service to anyone.

• Review fromAnita N

  Date: 03/07/2024

  1 star
  Scammed out of $300 because their agents did not disclose IMPORTANT billing information. In 12/2022, I was offered a free line promotion if I paid the activation fee. When I went into the ******** store to get a SIM card for my phone, the sales associate suckered me in to trading my phone saying that a great promotion was available that I qualified for. Little did I know this would start months long of speaking to ******** for countless hours. Everything was going fine with the free line and trade in promotion until 4/2023 when I started getting charged for the phone line unknown to me until 9/2023. I called repeatedly over the next 3 months getting no results until 12/2023. I was told I would need to choose only 1 promotion as I couldnt have both. I was not told of this at the store nor was I told I could only have 1 promotion at the time I paid $25 to activate the free line and now I have to pay $340 for the remaining phone balance when it should have only been a total of $36 after credits. I feel ******** does not care to correct or honor the errors of their employees and now I am negatively impacted financially as I do not have another $34 to pay each month. Be aware and make sure you are asking questions about the free phone line and great trade in promotions. If a good deal is coming out of ********s mouth it more than likely has a lot of strings attached to it. If I knew this I would have kept my old phone.

• Review fromKristen P

  Date: 03/07/2024

  1 star
  I finally decided to buy myself a new phone. It was stolen. Many hours between tmobile and **** Still waiting for a refund, 22 days later.

• Review fromLinda P

  Date: 03/05/2024

  1 star
  Got a new phone with an advertised promotion. After I sent in my old phone they removed the promotion, saying my phone was damaged. Which it wasnt when I put it in the box.

• Review fromVinnie W

  Date: 02/25/2024

  1 star
  Tmobile is spending millions on tv commercials with money obtained fraudulently from unsuspecting consumers!!!They don't have any way fir the Consumer to verify that the calls are recorded! So they can deny Whatever they Want to regarding previous contact from Consumer about the same issue!!!!!No WONDER everyone is flocking to ******************** There's a Good reason they had to merge tmobile/sprint! Someone got TOOOO GREEDY and needed help before they went under!!!! And they're Both Still Operating with the Same Deceptive, fraudulent, Dishonest practices!!! Who gets charged for Future Charges!?!? Tmobile customers!!!

• Review fromKaren M

  Date: 02/22/2024

  1 star
  I upgraded my daughters phone with a customer service rep over the phone. Placed the order, payment made, shipping address confirmed. 2/18/2024. The order was shipped the next day.On 2/20 the first attempt was made for delivery. Again 2/21 2nd attempt made. 2/22 third and final attempt made to deliver phone and internet router. After the 2nd attempt I went online to *** to change delivery date but there was a $11.99 charge which I refused to pay. My issue is this, when my address was verified, why wasn't I told a signature of someone 21 and older would be required? If I had been told, I would've had the phone sent to my job. The day of the last attempt, I moved a patient in my schedule so I could leave work early to try to catch *** and still didn't make it home in time. When I called mobile today to resolve the issue, I was told my money would be refunded within 30 days and it is suggested to go into a mobile store to buy the phone. ARE YOU KIDDING ME?! I said can't you contact my local store to see if they have the phone? It's already been paid for. The response was my hands are tied. I have been with SPRINT now ******** for 22 years and this is the resolution I get? Spend more money util I get my refund. What if I am not able to do so? This is unacceptable.