Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromDonald B

  Date: 05/03/2024

  1 star
  I am through assurance wireless and that company has no professional accountability in them. I called to let them know I broke my phone on 4/29 and was told that I was able to get a new phone and was given a confirmation number and told it will be sent out ****** I call today and come to find out everything that was told to me on Monday was not correct and that I can not get a new phone. The only thing they can say is sorry someone lied to you. How can a person trust a company that operates on that type of business orientation.

• Review fromCatherine N

  Date: 04/27/2024

  1 star
  Once again its ******** and theyre magic eight numbers that they never provide you with and when you call for service, they ask you for it. Nobody gave it to me. The manager was supposed to give it to me and now I cant get any help I had ******** about 10 days, the phone never worked. They sent me three defective cell spots and now Im supposed to take care of those if you send defective products to someones house you should have to come pick it up not me. Im not the one who Who picked the numbers? I went through this once before and I left ******** because of that same issue no aid number. Nobody gives them to you. beware ******** is not for you if you want service

• Review fromThresa C

  Date: 04/26/2024

  1 star
  I paid ******* for my phone month after month, after my Phone was paid off, they unlocked it, it was unlocked for months until the day I went to Spectrum and wanted to keep my device, the day I called **************************** to ask for my account number because Spectrum needed it to port my phone over, they locked my phone up! The phone I paid ******* for in full and was unlocked until the day I asked for my account number. They locked it up and I could not use it. Then they had the audacity to bill me over 600$ that's now in collections, they are crooks, scammers, another company trying to get over on the consumer. Then put 600$ in to collections on me. ABSOLUTELY NOT. when they refund me ******* for the phone I bought and could not use, they will get the 600$ for whatever charges they seem to come up with after I switched to Spectrum. They are terrible. No matter what your getting a bill that you don't owe! Beware they are crooks

• Review fromJavier G

  Date: 04/26/2024

  1 star
  I tried to buy **************** but ******** sent me defective devices, The ******** technician advice me to return the defective equipment to ******** Store at: *************************************, The store manager asked to pay restocking fees and so I did paying cash, The **************** was canceled in good terms but after that ******** started charging my bank account for several months after I found out about the fraud I contacted ******** company and disputed the charges to ******** charges but the staff don't want to refund my money (to the present day and going on) because I never had a customer pin number, I've been contacting ******** business to get my $139.03 Dollars back from ******** for the last 3 months, ******** staff agreed to refund my money but they lied and one staff member " Catharine" ( Spanish speaking staff member lied saying that ******** owes me $44. Dollars only, I have been contacting ******** by phone and at their local ******** store in Racine Wi but they made up their mind steal my money unless any of the government consumers protection agencies can help me to get my money I received from my social security benefits, If there are any laws that protect the consumers and tax payers; Please help to get my money back. Sincerely: A Senior citizen.

• Review fromCannice N

  Date: 04/23/2024

  1 star
  I would give a -5 review if I could. I received my first phone DAMAGED and I was told I DID NOT have to return it. I received the new phone it worked for a few weeks and BAM!! No incoming or outgoing calls can be made, no service, cannot connect to Wi-Fi NOTHING. I called FOUR times in one week, did everything they told me to do - nothing works. Called a 4th time and said I needed a new phone. NOW they tell me I haven't returned the initial phone - umm WHAT??? I was told by ****** that all I had to do was return the phone and call in with the tracking number. I did that, called back and all of a sudden ***** says they have to RECEIVE the phone before they can send me a new one. WHAT?? So now, I have a phone that does not work. They don't care that I cannot make or receive calls, connect to internet. They don't care that something could happen and I cannot make any calls for help. I'm not calling 911 unless its an absolute emergency, if I sprain my ankle - is 911 going to help me get around?? NO. Supervisor *** claims they cannot escalate my order once the phone is received. I see below from another customer that their phone delivery was attempted TWO DAYS after it was shipped?! Sounds like someone doesn't know their process nor are they willing to help anyone.

• Review fromKk B

  Date: 04/22/2024

  1 star
  I called to see why my phone line was suspended for they say no payment and i paid my bill just like in January set up a payment they cut the phone off for one cent saying for fee can be compensated due to one being waived in January which was faulf of there own i had absolutely no problems with sprint you would think they would compensate you from the horrible service tmobile provides

• Review fromLieu T

  Date: 04/21/2024

  1 star
  When trying to add a new phone line account, the sales person would add the device protection plan without discussing it, it was only mentioned when trying to confirm that the order for the day include the device protection plan. This is bad practice, Tmobile sales people are incentivized to add device protection plan without discussing it with people.

• Review fromQuindara M

  Date: 04/11/2024

  1 star
  Just doing everything to keep my line open even when I transferred to a new company. Wouldnt even close my account when I gave all the equipment back.

• Review fromLydia P

  Date: 04/06/2024

  1 star
  My mother who is 86 years old had a free phone from Assurance Wireless and she did not do this year recertification and her phone was cancelled, not only this but I had to apply again to get her phone back and they told me to call the National Verifier, I did and it was approved after I submitted the documents they asked for. Then I called Assurance and they told me they were going to send a new phone because the old one could not be used for the new application, so they told me they would send the phone in 10 days and we never got it. I called back Assurance and was told that it was pending approval, I told them it was already approved and they said to expect the phone in 10 more days. Those 10 days passed already and no phone yet. Assurance keeps lying and have us waiting for the new phone since March 3/2024. I have no idea if it is because it's free or what is the reason for this nonsense. I think they have employees there that don't know what they are doing because they don't have the story straight, one says that it's pending and the other that they will send the phone in 10 days, and finally they never do anything they say. Absolutely Frustrating. Somebody please check out this people !!!

• Review fromPriscilla C

  Date: 04/06/2024

  1 star
  ********, ** 80 ******** This is by far the worst ******** store I have ever visited. They lied, misrepresented the facts to make sales, and I'm going to go as far as to say they are straight up scammers.I went in on a Friday. While the woman was in my account she said I QUALIFY for the internet incentive AND that she, personally, has a "coupon." I told her that I didn't have time to sign up and that I'll come back Monday. She said she may not have her "coupon" come Monday. But that's fine because there's just an incentive.Monday comes and I'm dealing with another woman. I say I'm here to get Internet I spoke to woman 1 about on Friday. She said she recalled seeing me that day. Ok cool. Then she sells me the Internet but it was not until AFTER I paid does she tell me I DIDN'T QUALIFY (all of a sudden). I qualified FRIDAY so what gives. I know I don't qualify for the "coupon" but how did my qualifications change?Then she talks to me about my plan. She mentions another plan and I tell her I don't have the authority to make changes because 1. I am not the account holder and 2. I do not make the payments. She told me that there will be no changes to the amount because the plan is changing. I say "if it's the same price then ok because I don't make the payments"Well guess what....this person did change my plan to a whole other plan at a whole other price.Straight up liars.