Complaints

This profile includes complaints for Envision EMI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Envision EMI

  1919 Gallows Rd Ste 700 Vienna, VA 22182-4007

  
• 

  Envision EMI

  1 Market Plz San Francisco, CA 94105-1101

• 

  Envision EMI

  1511 K St NW Ste 724 Washington, DC 20005-1403

  
• 

  Envision EMI

  1101 Pennsylvania Ave NW Ste 600 Washington, DC 20004-2544

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was nominated by his teacher based on his GPA to attend Envision. I thought this was a wonderful opportunity to allow college experience as well as introduction into his field of study. I initially enrolled him to attend Pathway Stem at ****** University July 8th-15th. Envision called and asked that I change my date to June 26th- 30th to ******************** with no reason. They didn't care that I would need to adjust my work schedule and also lose any deposit made for hotel to accommodate their request. Unfortunately, yesterday I had 2 deaths in my family. I called Envision this morning to advise that my son would not be able to attend and request a refund for enrollment due to extenuating circumstances. I was advised that unfortunately I had passed my refund period and found that there is really no refund because even if you do cancel in the allotted time Envision will keep $450 of your money regardless. I asked if I could speak to management to explain my situation but there was no one to speak to but the advisor would get back to me. She then responded with an email explaining the cancellation process which only reiterated that they would not refund me despite my circumstances. Its ok for Envision to not uphold their agreement and change locations with no notice or concern for your schedule or finances but what they wont do is part with a refund of your money when you have a hardship.

  Business Response

  Date: 06/07/2023

  Thank you for reaching out. Our records are showing that your original session is occurring this summer, not cancelled, and that you were offered the opportunity to transfer to an earlier session in exchange for a $750 discount. We show that the change was voluntarily accepted and several conversations took place afterward, when you called back to confirm and discuss paying at a later date. As the change in session was voluntary, not mandatory-If you no longer wish to attend the June session, we are happy to transfer you back to the original July one to give you more time to make payment, at the original price, and remove the discount. 

  While we sympathize with your circumstances, we aren't able to make an exception and provide you with a refund of your deposit, given the costs we have already incurred toward the program, as it starts in less than 30 days. We can, however, transfer it to 2024 at no additional charge. Please let us know if that is something you'd like to pursue. Thank you and have a safe summer.

  Customer Answer

  Date: 06/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  At the time that Envision called it was not explained that this was an option as stated above.  The fact that a discount was provided does not negate the fact that reservations were canceled and plans changed.  Once I had a double death in my family I immediately called and asked for a refund due to extenuating circumstances.  I was told that I would have a response back with in 24 to 48 hours and that never happened.  Then a week later, I was asked to provide proof which I did.  In the interim of that I was hospitalized leaving my veteran husband to attend to my children.  The option to now move back to the original date is feasible because there are no accommodations for my family and husband wouldn’t be able to take my son by himself.  I’m simply asking that you refund my money.  How difficult can that be.  I can provide emails of my communication with envision.
  
  Regards,
  
  *************************
  

  Business Response

  Date: 06/14/2023

  Thank you for reaching out, we're showing that our director spoke with you after the initial complaint and approved a full refund of the $499, which was processed on 6/13. Please let us know if you haven't received it in the next 7-10 business days. Thank you and have a safe summer.

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment regarding the cancellation of the Envision Medical Program which was scheduled for June 24. I was extremely excited to have enrolled my son in this program to advance his knowledge in the medical field. However, its unfortunate that they cancelled on my son because I could not pay the full amount of $3125 today which I was going to pay before the program.When I enrolled my son in the program, I paid $499, and I was told that I would be able to get my money back if the event it was canceled or if he couldnt attend. However, now, I was informed that in order to be eligible for a refund, I needed to purchase some insurance. This was never mentioned before to me.On top of that, I was asked to pay the full amount today, which is contradictory to what I was told earlier. I was informed that I had until the date of the program to pay it in full. This is utterly unacceptable, and I think its unfair to treat people this way.Furthermore, I have gone through the reviews of some other parents after I paid $800 In total, and I realized that your company has scammed several people in the past. It is sad that I had to face this situation and come to the realization that I might have lost $800 due to misinformation.Therefore, I request an immediate refund of $800. I can not pay the full amount today ands to be honest my son does not want to attend any longer.

  Business Response

  Date: 06/07/2023

  Thank you for reaching out. We are sorry to hear that you are unable to afford the program tuition, which unfortunately means that we had to withdraw your son from the program for nonpayment. As part of the enrollment terms, students who select the self directed payment plan need to provide full payment at least 30 days prior to the program start date of June 25, or they face withdrawal from the program. As such, his enrollment was cancelled on May 30. He is welcome to re-enroll with full payment of the remaining balance due. 

  If you are unable to make payment at this time, we are happy to transfer the funds already paid toward a session in 2024, and waive the transfer fee of $50. We are unable to refund them though given the costs we have already incurred toward the program, as it starts in less than 30 days. This is also stated in our cancellation policy, that cancellations or withdrawals on/after April 5, 2023 will not receive refunds. 
  Please let us know if you are interested in transferring. Thank you and have a safe summer.

• Initial Complaint

  Date:05/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Dec. 2022 to see if my daughter could attend summer 2023. Nothing was signed or sent, Envision started taking money from my credit card. Due to uncontrollable family circumstances, she can no longer attend. I contacted Envision to let them know she could no longer attend and asked for the $2644 to be refunded. I explained given the extenuating circumstances that she could no longer attend. Envision denied my request for refund even tho no services have been rendered, no contract signed. This debt will harm our family, circumstances have changed.

  Business Response

  Date: 06/05/2023

  Thank you for reaching out. We've attached a copy of the contract that was agreed to at the time of enrollment, and email that was generated by agreeing to that contract. It states that cancellations received on or after April 5, 2023 will receive no refund and our records are showing that your child's enrollment was cancelled on 5/13/23. While we sympathize with your circumstances, we aren't able to make an exception and provide you with a full refund, given the costs we have already incurred toward the program, as it starts in less than 30 days. We have, however, refunded your most recent payment of $469, which our Admissions Director has reached out to communicate with you by phone. He has also offered to transfer your remaining tuition to 2024 at no additional charge. Please let him know if that is something you'd like to pursue, and let us know if you haven't received the $469 refund in the next 7-10 business days. Thank you and have a safe summer.

• Initial Complaint

  Date:05/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was nominated for the scholars program in summer '22. Two weeks before the start date, the program was cancelled due to staffing. They offered to move our enrollment to 2023 which I accepted, but our hotel was already booked and non-refundable. In December of 2022, I was contacted asking for more money because of an alleged price increase (mind you, we had already completed our payments for the initial price) and they also chose to upgrade his enrollment to the STEM program without my knowledge, resulting in an additional upcharge. They called me in the beginning of December, giving me only 2 weeks to pay $311. Closer to date, I called saying that I couldn't afford to spend extra so close to Christmas, which is when I was told the deadline is actually January 7th and at that point I was frustrated that they lied about the dates so I declined the upgrade. I've already booked our hotel and now am receiving an email notification that the location has moved an hour away. They've been dishonest, inconsistent, unprepared, and now have terrifying reviews. We are cancelling but I've been notified that because we moved the enrollment to this year rather than getting a refund last year, the program is nonrefundable.

  Business Response

  Date: 05/23/2023

  Thank you for reaching out, we sincerely apologize for the miscommunication and have issued a full refund. Please let us know if you haven't received it in the next 7-10 business days; processing times may be slightly longer if a check refund is needed. Thank you and have a safe summer.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is a total scam!!! They scam you into paying for this summer camp and the summer camp is completley FAKE!! The paper they sent said the camp was going to be help at Univeristy of ******, when you register it says the camp is being held at ***** ****** University June 18-23 or June 25-30 and residential stay where you stay at the campus. RED FLAG right there, I called ***** ****** University to verify if there is a camp there and she said yes but it is not till JULY 24-28 and there is NO lodging at the campus. So the paper we received in the mail and the registraition for this camp is completley false, **** said camp is in June with residential stay and I called to verify and it is not until July with no lodging!! Also the Stem Camp in July is only $50 and **** is saying it is $2700-$3100. I called **** and they will not refund me my money back even though I caught them in lies, about the program and where the program is. SHUT THIS PLACE DOWN Attached is proof of payment, the letter stating where the camp is, the actual registration stating a different location and also proof from ***** ****** University that their camp isnt until July and the fee is only $50 and no lodging

  Business Response

  Date: 05/11/2023

  Thank you for bringing your concerns to us and allowing us the opportunity to explain them. I can imagine this must have been very frustrating. We did have a change of venue after our initial letters were sent, which was disclosed prior to enrollment. However, I can assure you that we do have a signed contract for the program and lodging to be held at ***** ******* University, and have attached the first page of it for reference, which indicates the dates are as advertised. I would appreciate the opportunity to speak with you about this directly. Please reach out to me at your convenience at *******@envisionexperience.com. Thank you again for bringing your concerns to us.
  

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited to an envision camp through a letter that stated that I had been nominated by my teacher and was among "less than 300 students selected for the envision program". The letter stated that I would be earning college credit worth thousands of dollars and that attending an envision program would make my college application stand out and increase my chances of getting accepted into a college by over 30 percent. After admittedly little deliberation due to the paragraphs about "exclusivity" and how it was an "honor to be invited", I chose to attend and paid the $3500 to attend the **** youth engineering conference. This is where my experience with the company went downhill. A month or so after this I saw a different program from a different provider and decided I wanted to switch to that. I called the number they sent in the admission email and had a very good experience, I was told I would be given a full refund and I just needed to call the number they gave me. But when I called that number I found out it led to the claims line of a corporate insurance company. When I called envision a second time and explained this, the agent told me that I didn't need to call anyone and that my refund would be sent in 5 business days. After waiting 12 business days, there was no refund, so I called back. The third agent told me that there would be no refund and my program had been rolled over to next year at the request of my mother. That is impossible given that my mother died 4 years ago. They escalated me to a supervisor and I was told verbatim to: "pound sand kid". After looking further into the past of Envision I saw that this is SOP for them. They repeatedly lied to me, exaggerated numbers, made flagrant claims of "exclusivity", "honor", and lied to me about increased college prospects. I will not be doing business with Envision ever again and advise anyone looking to attend one of their programs to look elsewhere. I just want the refund I was promised.

  Business Response

  Date: 03/08/2023

  "Thank you for sharing your concerns with us. At Envision by ************, we believe that educational travel results in life changing moments. I would love the opportunity to speak with you directly to learn about your experience and come to a resolution regarding your registration. Please reach out to me at your earliest convenience at ********************************************"

  Business Response

  Date: 03/20/2023

  Thank you for reaching out and the opportunity to clarify several of the points made in your complaint. Per the attached, our program does incur cancellation fees, which your parent or guardian agreed to when they purchased the program for you to attend. Our records show that while you did contact us on 4/5/22 about cancelling your enrollment, we were unable to process your request as you are a minor under the age of 18. Instead, we asked you to have your parent or guardian contact us per the attached terms and conditions of enrollment. We do not show any record of cancellation from them,which means that no refund would be due, and cancellations received prior to 4/6/22 incur a $450 cancellation fee, with the $49 deposit fee for selecting the payment plan also being nonrefundable. We also respectfully dispute the details of the conversations you list, and apologize if the individual that called us on 5/2/22 and later in July was mischaracterized as your mother.
  
  Note modified by
  *********************
  Talked to parent *******
  Modified On: 5/2/2022 1:54 PM
  Parent said that they wanted to cancel -thought they would get a refund for tuition told her no refunds after April 6th - said to not cancel she will talk with her husband and then call back.
  
  In consideration of the fact that you attempted to cancel on your parents behalf, we have processed a refund of $2403.34 which is the $2,902.34 paid toward the program, minus $499. Please let us know if your family does not receive it in the next 7-10 business days, which may be slightly longer if the card is no longer viable and a check is required instead. Thank you and have a safe summer.

• Initial Complaint

  Date:12/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my son, ***********************, up for the National Youth Leadership Forum Business Innovation Program offered by Envision for the summer of 2022. This is a week long program offered at ***** University. I paid the applicable fees in February 2022 and filled out the applicable forms right away for him to attend as planned. In March 2022 I received an email stating; We may need to make changes to your enrollment forms and information as new learnings and guidance related to COVID-19 evolve. ****** university requires my son to now be fully vaccinated with proof to attend the class that I alreday paid for. My Son is not vaccinated so they gave me the option to transfer his enrollment to following year in summer of 2023. ***** university has not changed their vaccination requirements and I am now out of $4000 plus books that were paid for the program. I've been going back and forth about getting refunded my money that I paid with no help. I would not have paid this money if this requirement was DISCLOSED to me upfront. This was not disclosed to me or listed in the required documentation. I was misled by this company. I was told a couple months ago that they would look into seeing if **** had an exempions for this but no phone call was returned. I was just told that they don't give refunds and that my son could apply to a different program which is totally unrelated to Business at a different location which did not have this requirement. I did not pay for a Law class or Medical class. I paid for the Business Innovation Program and my services were not provided and my money was taken from me. I'm assuming Envision did not have a class at **** in the summer of 2021 or did not follow their protocols if they did or the may have misled other people that have paid and kept their money. After doing my research **** university had this requirement in April 2021. See link below  University 

  Business Response

  Date: 12/13/2022

  Thank you for reaching out, and we apologize for any confusion regarding your 2023 transfer enrollment. **** will not grant exemptions to their vaccine policy, so we have cancelled your transfer and processed a refund of $2,646.42, which is the full amount paid minus your leadership home study purchase. Please let us know if you haven't received it in the next 5-7 business days. Thank you and have a safe school year.
  
   
  
  Stacy C******** (she/her/hers)
  
  Financial Services & Receivables 
  
  Envision by WorldStrides
  
  1919 Gallows Road, Suite 700
  
  Vienna, VA 22182

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid the deposit for our daughter to go last year of 2021. When we signed up we were told as long as we were making payments her spot was ok. We get an email regardding her to her email and not the parents about her enrollment and it was provided we would need to change her trip to the following year 2022 due to this error. We were assured should we need to cancel we could get out deposit back we had already paid for her plan trip also and not I'm being told nothing can be refunded that you all have new dates available. I never got any information regarding this as we requested I happened to just call today looking for a refund because we had not been c9ntactsled. At this point we have a horrible taste in out mouth regarding this company and want our full refund of our deposit we paid including our plane ticket. Her plane ticket number was ************* we paid already $664.88 for the deposit and I want it all back. Based on the many complaints I am not alone with this company to please send us a check or prepaid card. The bank account that was used to pay has since been closed as we moved to.l a credit union Bank. I called customer care and they refuse to refund us out money and only provide trips I ask to speak with a manager and I'm told they will email someone to call me. This is unacceptable. I have enclosed her student invite number on the yellow card at bottom left.

  Business Response

  Date: 11/17/2022

  Thank you for reaching out. We're sorry that you are unable to attend our 2023 program, as our records are showing that you registered for 2022 and requested a transfer to 2023. We are also happy to elaborate on why your account isn't eligible for a refund. Applicants provide their own email address during the enrollment process, and it is their responsibility to provide the one where they would like to receive communication. If a student's email is provided for this communication instead of the parent's, this is not an error on our part. It is also not an error on our part if an applicant chooses to stop making payments on their account. 

  Our records show that a deposit of $664.88 was made at the time of enrollment on 4/19/22, and when subsequent payments were not made after multiple reminders, the account was withdrawn for nonpayment on 5/31, which means that no refund is due per program terms and conditions.  In light of your circumstances, we did agree to an exception and allow the funds to be transferred to 2023 instead of forfeited completely, however cancelling enrollment in 2023 means that the funds remain nonrefundable. We hope that this helps provide additional clarity and that you have a safe school year.

  Customer Answer

  Date: 11/18/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: I want the refund for thedown payment and the plan ticket we paid for. As stated we were told we could make payments until her trip and then we found she was unenrolled due to error of the company. She does not feel comfortable going on this trip based on the treatment we have gotten so far. And we want a refund or will be seeking legal action with a lawyer. 

  
  

  
  

  Regards,

  
  

  *********************

  Business Response

  Date: 12/08/2022

  Thank you for reaching out. As previously stated, we are not showing that your child's withdrawal from the program was caused by any errors on our part. Emails were sent to the address provided to us, and regardless of receipt, tuition payment is due prior to the program as stated at the time of enrollment. When payment was not received, your account was  ultimately withdrawn for nonpayment of tuition. Therefore the funds paid are nonrefundable per the terms and conditions agreed to at the time of enrollment.

  As a courtesy exception, we did offer to transfer these funds to a 2023 program so that the payment could still be utilized. However, since you do not wish to transfer, they remain nonrefundable.

  Since the cancellation was caused by nonpayment of tuition and not any errors by our company, we also respectfully decline to provide a refund for your airfare. 

  Thank you and have a safe school year.

  Customer Answer

  Date: 03/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the emails that there are speaking of were sent tocmy underage daughters email and never mine and we want out refund. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was scheduled to attend a camp with them in mid July. I reserved her spot in February, and paid the down payment, setting up a payment an for the the rest. They dropped her from her scheduled trip on June 29, 3 days before the last payment was due because she was not paid in full. We lost my sister, my mom and I both had health scares and her dad and I filed for divorce between February and June 29. My daughter was suffering from anxiety and depression, and I wasn't sure about her traveling half way across the country alone anyway, being dropped was an answer to prayers. I asked for a refund, I got a run-around from Envision and the travel insurance company for almost 3 months. In September I received an email from an Envision employee saying they were granting my refund request and the funds would be available in 20-25 business days. I waited that time and contacted her asking for a date it would be deposited. She said 7-10 business. At the end of that time I asked again when, she told me I would have refill with the insurance company before they would issue the refund. I would justice to get my refund. I've been dealing with this for 4 months now.

  Business Response

  Date: 11/09/2022

  Thank you for reaching out. As you stated in your claim, no refund is due from our company and we again urge you to contact the trip insurance that you purchased and file a claim with them for reimbursement instead. We apologize if that wasn't made clear enough.

  Customer Answer

  Date: 11/11/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  I have two emails from Envision stating they have granted a refund, both with timelines of when I should receive the refund. They have failed to issue the refund and are now claiming again that I have to go through the insurance, who has already denied the claim.  Attached are screen shots of the emails stating Envision has agreed to issue the refund. 
  
  Regards,
  
  *********************************
  

  Business Response

  Date: 11/23/2022

  Please attach the emails for further review, thank you.

  Business Response

  Date: 12/08/2022

  Thank you for the documentation and we apologize for the miscommunication. Your refund of $1500 ($2128 minus $628 deposit) has been processed to your credit card on file today. Please let us know if you haven't received it in the next 5-7 business days. Thank you and have a safe school year.

  Customer Answer

  Date: 03/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  Thank you, the documentation said the non refundable deposit was $450. Why is mine $628
  
  Regards,
  
  *********************************
  

  Customer Answer

  Date: 03/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Thank you, the documentation said the non refundable deposit was $450. Why is mine $628
  

  Regards,

  
  *********************************

  Business Response

  Date: 03/20/2023

  Thank you for reaching out. We've attached the documentation, which shows that you purchased the optional trip insurance for $129 and chose our payment plan which requires a $49 deposit fee, making your total deposit payment $628. All of these fees, including the $450 are nonrefundable per the attached terms. While we have made an exception and refunded the $450 as a courtesy, the remainder is/remains nonrefundable. 

  Customer Answer

  Date: 03/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: this doesn't make sense to me. The message sent on 3/7/23 said I would receive at refund of $1500 in 5-7 days. I have not yet received that. The message date 3/20/23 says as a courtesy you are refunding the $450 deposit. I paid a total of $2250, a refund of $1500 doesn't include the $450. 

  Regards,
  Can you tell me when the $1500 will be deposited? This is the reason I contacted BBB in the first place, Envision promised a refund within a specific time frame, but never actually refunded. We are passed the 5-7 days stated on 3/7/23.
  *********************************

  Business Response

  Date: 03/27/2023

  Thank you for reaching out. While it appears that the message you are referring to was read on 3/7, it was sent to you on 12/9/22 with an assurance that the refund would be processed within 5-7 business days of that date. Per the attached, we refunded your credit card in the amount of $1500 as promised on 12/9. Please contact your credit card company if they haven't released the funds to you, as they have been successfully sent from our bank to yours.

  The $450 was not part of the original refund/refunded separately as an additional courtesy on 3/28. You should receive it in 5-7 business days.

  Customer Answer

  Date: 04/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I still have not received the $450 refund. Can you please tell me when I should expect it?

  Thank you
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 16 year old son has paid $3,300 for this program through Envision by ************. My son was set up to go to the University of ******* for their engineering course, then the vaccine requirements came out so he transferred his trip to summer of 2023 so he could get the required COVID vaccines. I didn't want him to get the vaccine but I wasn't going to take this opportunity from him that he paid for himself. Now I'm getting called by Envision saying he still owes $650 to be able to attend the 2023 session and that they had relaxed the COVID restrictions. Called Envision back to ask for refund and was told no refunds after April 12,2022 but if my son doesn't pay the remaining$650 owned for the 2023 that he just looses all that money. As a parent I signed nothing and my 16 year old is just out. I am just asking for a refund of the $3,300 that he originally paid.

  Business Response

  Date: 11/09/2022

  Thank you for reaching out. Our records show that our Admissions Department did approve you for an exception refund of $3,254.74 which was processed on 11/4, while the optional $139 Tuition and Travel Protection Plan insurance remains nonrefundable. Please let us know if you haven't received it yet and have a safe school year.