Reviews
This profile includes reviews for JKR Windows's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 22 Customer Reviews
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Review fromMichaeline W
Date: 11/04/2024
1 starI don't advise anyone to trust this company plus they have terrible customer ********** has been 4 months since *** company employees first came to our door and measured our windows. I was asked to give a large down payment, which was 50% of the cost for 17 standard sized windows. I was told the company needed the downpayment to purchase the windows they would be installing in our home. After the initial visit, I had questions and tried multiple times during these past months to contact the company, only to get someone from an answering service who told me they couldn't connect me to anyone in the company but promised each time to send an urgent request for the next day's call back. NO ONE EVER RETURNED MY CALLS OR TRIED TO CONTACT ME IN ANY WAY TO ANSWER MY QUESTIONS! I was worried because I had never received a physical invoice, listing the price break-down for each window with the total cost. After several months of worrying about the money I had paid and if I would ever get our windows, on September *************************************** Operations. She told me she was going to be out of the office until October 15, but our windows had been shipped and she would call me as soon as she returned in order to schedule installation. It is now November 4 and she nor anyone else from the company has contacted me to schedule installation. I am not a happy customer and I'm seriously considering taking legal action to cancel the windows and recover the large downpayment I made, along with 4 months of 5.13% interest I lost by withdrawing the money from a ***************** Certificate.
JKR Windows
Date: 11/05/2024
'm truly sorry to hear about your experience and understand your frustration with the delays and lack of communication. At JKR Windows, were committed to providing reliable service, and its clear we fell short in this case. Id like to address a few key points to help clarify and hopefully find a resolution.
Regarding your initial down payment, its our standard practice to request a portion upfront to secure materials for each project, and we apologize if this wasnt communicated as clearly as it should have been. We understand that receiving a detailed invoice with a price breakdown is important, and well prioritize sending one to you promptly.
The delay in communication is also unacceptable, and were working internally to ensure more timely follow-up for all clients. Please be assured that your windows have indeed shipped, and were ready to set an installation date.
To resolve this as quickly as possible, Ill personally connect with you at ************ to discuss next steps. Were committed to making this right for you and appreciate the opportunity to address your concerns directly.
Sincerely,
**** ********
Operations Manager, JKR WindowsReview fromSandra V
Date: 10/30/2024
1 starThe service is horrible.we ordered windows back in march, they came in the end of June.scheduled to be placed in August but didn't show up then waited until end of September and they showed up over 2 hours late and then the basement windows were not measured correctly so they had to reorder them, over a month later a lady calls and asks my husband if all the window were placed and he stated no they were to order the basement ones because the size was wrong. She states they were never ordered and those guys no longer works for them. We will sent someone out to measure again but they never showed up and now we are waiting for a call back from the company. We paid for half the windows when we ordered them back in march and then they charged us the final amount before the windows were even installed.JKR Windows
Date: 11/01/2024
I'm sorry to hear about your experience. We understand how frustrating this situation is and appreciate your patience. Please reach out to me directly at ********************************************* so we can resolve this issue and ensure the correct windows are measured and installed promptly. Thank you for bringing this to our attention.Review fromazcarrie
Date: 10/12/2024
1 starFeel like we were on candid camera getting punk'd by ***. All roses and **** with the salesperson when we decided to go with them at the end of June '24. installation began 2 1/2 months later on 09/17/24. From then, it was over 3 weeks of empty promises and disappointment. 1st day of install, as the installers were leaving, I asked why they hadnt put back up the window treatments (blinds, shades, etc), and he told me we were supposed to be the one doing the taking down and putting them back up. That is not what we agreed to. We were told by the salesperson that it would be, like they were never here." Also, on the first day, the installers trashed our garden in the front and broke one of the shutter frames and didnt let us know. Then, last 2 windows to install and said they couldnt proceed because of the crossbar in the shudders and told us we would need to find and hire someone to have them taken down. I explained that the salesperson said the shutters would not be a problem at all, and his said I dont care what the salesperson said. Salesperson again, agreed to get handled, escalated, and zero follow up. After us following up every few days for several weeks, escalated to "corporate" and they sent back the same installers?! Who, inconveniently called on a Saturday morning 10/05/24 at 7:00am saying they were on their way and didn't show up until 9am. They proceeded to put in the last 2 windows with the shudder issue, finish the caulking and flashing on the rest. Did not tell us they were done and left with all new windows filthy with handprints and sticker residue as well as our front entrance a mess again - and large bag of garbage outside the front door. As of a week later, today, 10/12/24, not one follow-up call checking to make sure all was done, how can they make the broker shutter and demolished garden right. Or any semblance of an apology or appreciation for the business.JKR Windows
Date: 10/16/2024
Carrie Mueller-
I sincerely apologize for the frustration, miscommunication, and issues you experienced during your installation. Your feedback is incredibly valuable, and it’s clear that we did not meet your expectations or uphold the standards we strive for at JKR.
I am addressing the following concerns immediately:
Window Treatments – We will review what was communicated to ensure consistency.
Damage to Garden and Shutter Frame – We are coordinating to assess the damage and will follow up with solutions to make it right.
Miscommunication with Installers – We’ll ensure our teams are aligned to prevent this from happening again.
Cleanliness and Follow-up –My team will follow up with you shortly to ensure things are completed.
I deeply regret the inconvenience this has caused, and I want to make this right for you. I will personally follow up with you by [specific date] to ensure we have resolved these issues.
Thank you again for your patience, and I hope we can regain your trust moving forward.
Sincerely,
Zach Johanson
Operations Manager
JKR Windows
(801) 903-7940azcarrie
Date: 10/29/2024
**** - thank you for escalating this to the correct person. Your Director of Installation, ****** and lead Installer, ******* came to our home in person from your out of town headquarters in ****. They came to learn from our experience, correct what they could, and offer their sincere apologies for how things got to the point they did. I am encouraged that *** had these rockstar visit, and will take back these best practices to be a great experience for all their customers. We love our **********************, and the investment is worth it.Review fromRichard C
Date: 09/30/2024
1 starVeterans beware. This company is as bad at communicating with their customers as ********** Solar Panels. The main difference is is that we have been paying on window/patio door replacement for a few months now with NO WORD from the salesman and/or company as to when installation will occur. If you live in *******, ** and are a veteran, then go with a company that means business Renewal by ********. Avoid these people because it seems they run fraudulently.JKR Windows
Date: 10/08/2024
First and foremost, we want to express our deep gratitude for your service. We truly value our veterans and regret that your experience has been frustrating. We apologize for the lack of communication regarding your installation and understand how important clear updates are. Please rest assured that we take these concerns seriously and will look into your situation immediately to resolve it.Review fromBeverly P
Date: 08/20/2024
5 starsGood things come to those who wait. It took a while for the custom windows to be ready. I had a bit of a problem getting in touch with the company for updates, but was resolved quickly and kindly. Installers were prompt, kind, courteous, and efficient. It is so nice to be able to open the curtains during the day and not have the house temperature rise 5. Great product!JKR Windows
Date: 10/08/2024
Thank you for your patience and understanding! We're glad to hear that everything was resolved and that you're enjoying the benefits of your new windows. Its great to know that our installers made the process smooth for you. We appreciate your feedback and are happy the product is making a difference in your home.Review fromVeronica B
Date: 08/10/2024
1 starI am writing to express my extreme disappointment and frustration with the service I have received from your company. Despite purchasing a window from your company in April, I have yet to have it installed due to a series of errors and poor communication.The contractor who was assisting me was suddenly fired without my knowledge, and I received no communication from your company regarding this change. When I tried to contact your company, my calls were not returned, and I was left in the dark about the status of my window.To make matters worse, the front office called me four hours before my scheduled installation appointment to confirm, only to have the installer call me two hours later to report that the window could not be found in your warehouse. This level of incompetence is unacceptable.I request a full refund for the window purchase, as well as compensation for the time and stress your company's failures have caused me. I hope that in the future, your company will take steps to improve its customer service and communication.JKR Windows
Date: 10/08/2024
Thank you for sharing your experience, and I apologize for the frustration this has caused. Upon reviewing your file, it appears the window was installed. Unfortunately, we cannot offer a refund at this stage, but please know we take these complaints seriously and will investigate the communication issues to ensure improvements moving forward. We truly value your feedback.Review fromRichard S
Date: 07/22/2024
1 starI placed an order for three windows to be replaced and through numerous errors from measuring incorrectly, ordering the wrong colored frame and not communicating through the entire 20 week process was extremely frustrating. All communication was initiated by me and I never received a call back until the very end when I cancelled the order.Their saving ***** was they did issue a full refund.JKR Windows
Date: 07/23/2024
Dear *****************************,
Thank you for sharing your feedback. It was great speaking to you today and hearing your frustrations and suggestions on how we can improve our communication and ensure quality from start to finish. We sincerely apologize for the frustration you experienced with your window order. It is clear that our service did not meet your expectations, and for that, we are truly sorry.
We acknowledge the errors in measuring, ordering, and communication during your 20-week process. This is not the standard of service we aim to provide. We are committed to improving our processes to ensure such issues do not occur in the future.
We appreciate your patience throughout this process and are glad that we could provide a full refund. If there is anything further we can do to address your concerns or if you have any additional feedback, please feel free to contact me directly at ************.
Thank you for bringing this to our attention.
Best regards,
****************************;
Project Manager
JKR WindowsReview fromArt T
Date: 12/27/2023
5 starscustomer service is second to none. Issues we have had were resolved quickly with very friendly reps. ** fact the entire process from start to finish was an enjoyable experience. I would definitely give this company a 5 star rating.JKR Windows
Date: 01/02/2024
Thank you so much for your kind words! We sincerely appreciate you trusting us with your window replacement project!Review fromjohn s
Date: 12/04/2023
5 starsThe windows replacement is great . The installers did a great job. They were very professional , only one problem, the balast on one window was bad. They,the installers said that they would order a new one and return when it came in and install it.Instalation on the 3rd of Nov. 23 Still waiting. The windows look really nice on my home . It was a very good price for the quality and installation of the product.I would recomend JKR windows to every one. Will post again after they have replaced the Balast in one window..JKR Windows
Date: 01/02/2024
Thank you so much for your kind words! We sincerely appreciate you trusting us with your window replacement project!Review fromLaura D
Date: 08/16/2023
5 starsTook a while for the custom windows to be finished, but worth the wait. New windows look fantastic! Installers were great. ******, ******, and ****** finished faster than I anticipated and cleaned up everything. Professional work, courteous people, and a very nice product. Looking forward to seeing how much my heating bill drops this winter.JKR Windows
Date: 01/02/2024
Thank you so much for your kind words! We sincerely appreciate you trusting us with your window replacement project!
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