Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have fallen on hard times due to having to make home improvements to keep my two young children safe. I have had to service the water, repair busted pipes, replace the entire electrical panel due to it being on fire, and now have a furnace that needs to be replaced to keep my house warm. I contacted EcoShield to cancel my service and despite knowing this. They refuse to forgive the cancellation clause even after I told them choosing to pay them would mean i am choosing to not keep my children warm this winter. The fee they want to charge me is equal to my quoted monthly finance charge to repair my heater. Not only do they have no sympathy for my situation they did not offer payment plans as suggested in their email they only offered for me to continue their service at a cheaper rate or be reported to collections.

  Business Response

  Date: 01/23/2024

  BBB,

  According to the consumers account notes, they called in on 1/12/24 and submitted payment for the annual commitment discount payback. There are no other charges and the account is closed.
  

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had these guys out multiple times for services. They either didn't do the work, or made the issue worse...finally driving it inside our home. I do not have $ to now have them come inside the house & add services. Was made aware trying to cancel services that I signed a 2yr contract. This was not specified by their door knocker salesman. They said if I try to cancel there's a penalty. I need help in being released from this contract. It's documented my issues with them from day one.

  Business Response

  Date: 12/21/2023

  Hi ******,
  
  We deeply regret to hear that our services have not met your expectations. Our primary goal is to deliver pest-free solutions to our valued customers, and we are disappointed that you have not experienced the desired results.
  
  Upon reviewing the account notes, it appears that the pests near the backyard tree have been identified as ********* ants. It's important to note that ********* ants are not covered under our guaranteed pests. For your reference, we have attached a copy of the Service Agreement for the BBB's review.
  
  To better address your concerns, could you please inform us if you have been encountering issues with any other types of pests? We are committed to ensuring that we take all necessary steps to resolve the pest-related challenges you are facing.
  

  Customer Answer

  Date: 01/02/2024

  My apologies. I asked them to mail me a Statement of my balance and this has not occurred. My apologies, idk how I missed a prior notice from BBB. but I still have an issue

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4th EcoShield Pest reps stopped at my house and offered to help with ants. They sprayed and I paid them and signed for what I thought was a one time service. They claim I signed for additional service. I paid $169.60 and now they claim I owe $318. I am a disabled senior citizen and I feel I was taken advantage of.

  Business Response

  Date: 12/15/2023

  Hi ****,
  
  According to our records, it is evident that we thoroughly reviewed the annual quarterly service plan with you, and you subsequently signed up for it. To provide further clarity, we have attached a copy of the agreement for the BBB's reference. Additionally, we sent a confirmation text, and you responded with a "yes" to indicate your understanding of the plan.
  
  At our company, customer satisfaction is of utmost importance, and we are committed to addressing your concerns. In light of this, we have decided to waive the $318 annual commitment discount payback. Please be assured that there are no other charges, and your account has been successfully closed.

  Customer Answer

  Date: 12/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been hassled for 2 months now to pay the cancelation fee($250) that i was told i wouldn't have to pay if i waited after the first 2 treats ments($180 both times). The salesmen went on a whole speel about how much money he was saving me and all the services they offer. He said as long as i waited after he second treatment i could cancle for free. Well when i went to call the man on the phone gave me a hard time saying that he cant go off of the "promises" made by the salesmen and that i signed a contract, which i never received a copy of if thats the case. That i needed to pay the cancelation fee, or it's going to collections. The services didnt even get rid of the bugs outside. And they were very adiment about doing the inside too. Which i was in no way comfortable with. And im glad i didn't, with how this experience turned out, that I didn't let these very unprofessional people into my home.

  Business Response

  Date: 12/05/2023

  BBB,

  This consumer is outside of our service area in ****** **. Please remove this as this is not one of our customers. They are within the Philadelphia business boundaries.

  Business Response

  Date: 03/04/2024

  Hi ******,
  
  We appreciate you taking the time to share your concern with us. We want to extend our sincerest apologies for any misunderstanding that *** have occurred during the sign-up process.
  
  In an effort to address your concern and to ensure your satisfaction, we have decided to waive the $246.30 annual commitment discount payback as an act of goodwill. We want to make sure you have a positive experience with us.
  
  I want to assure you that there are no additional charges, and your account is now closed

  Customer Answer

  Date: 03/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:12/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23.2023, a professional looking man in a uniform and clean truck naming Ecoshield pest management as the company , explained the services to me and offered me a discount to begin quarterly payments for quarterly visits to spray the exterior of my house around the perimeter of the foundation, to rid me of carpenter ants in my kitchen. First and second payments and visits were one month apart vs " quarterly" to rid the property of "ant eggs" that might hatch , thus the 2nd spraying was only a month later. The next visit was to be in December. I received a text message and email notice that Ecoshield would be coming out on Wednesday December 6 to do a quarterly spraying. Exterior Only-I was clear I Only wanted Exterior service for my house. I called to cancel Monday Dec 4 and said I didnt want any late Fall / Winter spraying as there is no ant activity those months. I was told I had a zero balance. I already paid them by them deducting 179.00+ tax of $10.74= 189.74 from my credit card on file. So I paid for EACH of the 2 services I received. I understand that Each service is billed to the card the day of the completed appointment. I received multiple phone call messages/ text message re my attempt to cancel the service until next late Spring when I believe the ants might be active again. I was told I could only defer the spraying until February. I do not want exterior ant spraying in late Winter. I asked them to cancel any future spraying as I do not want a contract with them for services that are not needed to the exterior of my house. A man from a different department called me with EXQUISITE-politeness to regretfully tell me if I cancelled, I would OWE THEM $200. for ending my contract early! My belief is they got paid forEach time they sprayed at my house- I asked for a copy of the contract. On the bottom of the contract in dark green in small print, it Does say there is a fee for cancelling " early"; I was told I have 9 services left. SCAMMED !!

  Business Response

  Date: 12/15/2023

  Hi ****,
  
  Upon reviewing your account, we have confirmed that a call occurred on 12/6/23 with our customer service team. During this interaction, we took the step of waiving the annual commitment discount payback of $179 as a goodwill gesture towards you.
  
  If you have any further questions or concerns, please do not hesitate to reach out to us. 

  Customer Answer

  Date: 12/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield sales rep. came to my house in early late May 2023 to solicit business (pest control) and persisted until I gave him permission to do a preventative treatment. All of the details of that first visit are contained in the letter that I have included (uploaded) here. When the technician arrived in the first week of June, he said he was going to treat the perimeter of my house with granules and liquid. I watched out the window, and saw no activity. After about 30 minutes of watching, I went outside and found him sitting in his truck, apparently asleep. I rapped on the window; he waved and drove off. I walked the perimeter of the house and saw no evidence of treatment, either granular or liquid. Ecoshield already had my credit card and I was charged $148.21. I called the company and asked that a technician come back to do the job that I had paid for. I had to call several times. A technician finally came out about 10 days later and I was charged a second amount of $190.86. This time I found no evidence of perimeter treatment, but he sprayed an ant hill in front of me. However, the ant problem continued. I called their office to cancel any further treatments. They said I had to pay them $159.00 "to cancel the contract." I at no time signed a contract. When I agreed to the treatment in late May, the salesman had me sign his tablet (a blank screen with a sign box), I understood and was told that I was giving my permission to treat. No contract was mentioned. Since my last conversation with them, when I specifically told them I was cancelling, they have continued to harass me via text and e-mail (I don't answer the phone when they call). I sent them a long letter explaining why I do not intend to give them any money, and they ignored it, even when I followed up by sending a copy of that letter. I am a 79 year old widow on fixed income; they have perpetrated fraud, and I don't intend to give them a cent more.

  Business Response

  Date: 12/15/2023

  Hi *****,
  
  We want to extend our heartfelt apologies for any frustration you may have experienced during this process.
  
  Upon reviewing our records, it is evident that we returned to your property on 7/31/23 to perform a free touch-up service. We have documented that you personally authorized this service after it was completed.
  
  In an effort to demonstrate our commitment to customer satisfaction, we have made the decision to waive the remaining balance on your account as a goodwill gesture. Please rest assured that there are no additional charges, and your account has been successfully closed.

  Customer Answer

  Date: 12/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this company for 12 months of pest control with a satisfaction guaranteed. After 2 unsatisfactory services that I paid for, I cancelled service. They are now charging me a $212 cancellation fee. I have notified them that I will not be paying the fee as I was not satisfied and was offered no resolution to my dissatisfaction despite many calls until I refused payment of the fee.

  Business Response

  Date: 12/13/2023

  Hi ***,

  We are sorry to hear that you are still having pest activity. Upon reviewing your account, we did not find a request for a free in between touchup service.
  
  Please note that these complimentary in-between services are available to customers after they have completed the egg cycle service. We are keen to assist you further, but to better understand and address your specific concerns, could you kindly inform us of the pests you are still encountering?
  
  Your feedback is valuable, and we are committed to providing a solution to resolve the pest issues you are facing. If you have any additional details or questions, please feel free to share them with us. We are here to assist you in achieving a pest-free environment.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, despite my having a "no soliciting" sign on my front door, a salesman from ecoshield came to my side door. It had just so happened that I was thinking of hiring pest control and his salesmanship was very convincing. I was told it was 100% risk free, I could cancel any time, and that they'd spray for ticks and ********* bees in my yard/deck. Lo and behold, I was told when the person came to do the actual work that both of the primary reasons I wanted the service were not in fact included. I had the service done twice and found it to have absolutely no impact on the pests in my yard/house. I finally go to cancel and I'm shocked to find out that I was lied to again and there was a fee for the cancelation. Not only was the person I spoke to on the phone extremely rude and harsh, he hung up on me. I called back and someone else reduced the fee I owed but this is unacceptable. I was lied to by your sales team and my understanding is that is how they're trained. I would like the $106 fee for cancellation waived and a $50 credit back for the "treatments" that did absolutely nothing and harassment on the part of your call center. It is clear that this is not the first or last time this has happened.

  Business Response

  Date: 03/04/2024

  Hi *******,
  
  Thank you for bringing your concerns to our attention. After conducting a comprehensive review of your account, we confirm that all sign-up procedures were diligently followed.
  
  The Service Agreement, including its terms and conditions, was thoroughly reviewed with you, and you provided your signature indicating your understanding and agreement. Additionally, a copy of the agreement was promptly emailed to you for your reference.
  
  We understand that the Service Agreement outlines the pests covered and includes details about the annual commitment discount chargeback that would be applicable should you choose to cancel prematurely.
  
  Should you require further clarification or assistance, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and addressing any questions or concerns you may have.

  Customer Answer

  Date: 03/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20894443
  
  I am rejecting this response because: 

  On the page of your site there are countless claims that have highlighted the misleading and predatory practices of your sales representatives that do not allow time for reading the fine print in full before pressuring into signing. This is something your company has done multiple times and I request again that the remaining balance on the account be absolved due to these predatory and misleading tactics.
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/14/2024

  Dear *******,
  
  We sincerely apologize for any discomfort or rush you may have experienced during the sign-up process. It's important to us that you feel fully informed and comfortable with all aspects of the agreement. As part of our commitment to transparency, we did review the agreement together in person, confirmed the 2-step verification via text with your acknowledgment, and also sent a copy of the agreement to your email for your thorough review.
  
  We understand that situations can sometimes feel overwhelming, and we want to assure you that we are here to address any concerns you might have. Upon reviewing our records, we did not find any communication from you within the 3-day period allocated for raising any concerns about the sign-up process or the service agreement.
  

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesmen was walking around my neighborhood and told me tjatbthwu actually do business with a couldp of the people.alomg my block. Have me the whole speel about all the money they were saving me with the deal thwy were offering. That if.i waited until afyer thw first 2 treatments (both costing $180 each) that i wouldn't be charged the cancelation fee of $245. I waited until after the second treatment to call to cancle *** the person on the phone said thay i had signed a contract (which i never recied a copy of) amd that he cant.go off of the promises made by the salesmen and that id have to pay. Thwy have been calling me twice.a day now for months. Now saying that its going to go to colections.

  Business Response

  Date: 12/06/2023

  Hi ******,
  
  We appreciate you taking the time to share your concern with us. We want to extend our sincerest apologies for any misunderstanding that may have occurred during the sign-up process.
  
  In an effort to address your concern and to ensure your satisfaction, we have decided to waive the $246.30 annual commitment discount payback as an act of goodwill. We want to make sure you have a positive experience with us.
  
  I want to assure you that there are no additional charges, and your account is now closed.

  Customer Answer

  Date: 12/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:10/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales person from Eco-shield pest solutions knocked on my door in May 2023. My ******** had every reason to believe was an opportunity to evaluate a onetime service for pest controls. I thought I was paying for their one time services using a Citibank credit card. We have never received a written contract or any information to an Eco-shield contract or an account number with either my name or my wife's name linked in any way to Eco-shield pest solutions Corporation for a further treatments or charges. Eco-shield pest solutions used some type of electronic note pad they fraudulently use to conduct their business & hide behind using corporate ********************** My dispute is multiple charges to my Citibank credit card $ ****** twice both in July 2023 & Oct. 2023 for a quarterly billing cycle my wife or I had or have no knowledge of or authorization for based on the previous information I have provided no written contract was ever mailed to my address or e-mail to help substantiate or evaluate my billing status that would coincide with the initial hidden salesmans lies & deception.

  Business Response

  Date: 11/15/2023

  Hi *******,

  Can you please provide us with the address associated with the account? We were unable to find anything in our system with the information provided.

  Customer Answer

  Date: 01/02/2024

  Eco-Shield already has my address. ******************., ********* ** *****.

  Business Response

  Date: 01/23/2024

  Hi *******,

  Please include the full address, you did not provide the house number.
  

  Customer Answer

  Date: 01/25/2024

  The street number is 13.
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/08/2024

  Hi *******,

  Attached is a copy of the annual Quarterly subscription service agreement that was reviewed and signed by ********. As part of our sign up process, a copy of the agreement was delivered to her email address, and as shown by our system the document was opened by her. Please let us know if you have any other concerns.