Collections Agencies
Ability Recovery Services LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 440 total complaints in the last 3 years.
- 120 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice on my Credit report about a Debt in the amount of $8,891.00 Account #*********** not belonging to myself. I called the Company ARS "Ability Recovery Services LLC" via phone on Tuesday 04.22.25 @ 1pm #************, spoke to **** @ Ext: 3 to explain to him I had no knowledge of this debt as I have been a victim of identity theft in the past. I also contacted the Medical Facility that was provided to me by Ability Recovery to inquire about any outstanding Debt under my name, birth ************* Security number, but they advised they have no records of myself owing any amount to their facility.I explained to ****, that by Law Ability Recovery Services LLC was required to provide me with below & all that apply, but have failed to do so as of today Wednesday 04.30.25. I'll also be reporting Ability Recovery to the ***********************/*****, ************************, ************************************ and all that apply for violating my rights to dispute prior to reporting to Equifax, ************************ this time, I'd like to demand they remove this from all my Credit Report's immediately. "Debt collectors are legally required to provide a written validation notice within five days of their initial contact. This notice must contain the amount of the debt, the name of the creditor, and instructions on how to dispute the debt. Additionally, they must provide verification of the debt if requested within 30 days of the initial notice".Business Response
Date: 05/05/2025
BBB Complaint ID ******** ****** ********
Dear BBB and Consumer,
Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********. The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers. The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.
The Company is a third-party debt collection agency under contract with the current creditor, *************** Funding, to provide collection services for all accounts placed with us. Thus, the Company has the right to attempt to collect the debt directly with the Consumer.
A Regulation F letter dated 3/17/2025 was mailed to the Consumer in accordance with applicable laws (the Letter). The Letter mailed to the Consumer contained relevant information to identify the medical debt and provided the Consumer his rights under federal collection laws.Once we receive the Itemized Bill our Company will forward to Consumer at Consumer's current address.
Consumer should be advised that this matter has been placed in a properly disputed status with the Company and with the credit reporting bureaus. If you believe you are a victim of identity theft, please submit supporting documentation. The Company noted that there was no mention of identity theft during the 04/22/2025 phone call referenced by Consumer.
We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations. The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.
Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.
Customer Answer
Date: 05/12/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23270221
I am rejecting this response because: I've contacted Ability Recovery in good faith on 04.22.25 @ 1:25pm and spoke to Mark *** 3 to request I be provided a Validation letter per ************************************** requirements of the 5 days once we've made contact. As of today 05.12.25 I've yet to receive any correspondence or letter? I believe them to be in violation of my rights at this time as I'd request they remove this debt from all 3 Credit reporting Agencies until I receive the Validation letter allotted to me per law and allow me the opportunity to review/dispute accordingly!
Regards,
****** ********Business Response
Date: 05/21/2025
BBB (Rejection) Complaint ID ******** ****** ********
Dear BBB and Consumer,
Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********. The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers. The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.
The Company is a third-party debt collection agency under contract with the current creditor, ***********************, to provide collection services for all accounts placed with us. Thus, the Company has the right to attempt to collect the debt directly with the Consumer.
A Regulation F letter dated 3/17/2025 was mailed to the Consumer in accordance with applicable laws (the Letter). The Letter mailed to the Consumer contained relevant information to identify the medical debt and provided the Consumer his rights under federal collection laws.Consumer should be advised that this matter has been closed by our office and removed from all credit reporting bureaus. Please allow 30 days for all bureaus to update.
We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.
Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.
Initial Complaint
Date:04/30/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just noticed 2 negative collections on my credit report from ARS - ability recovery services - these are not my accounts and they showed up for the first time around April 17th. was just getting ready to purchase a home and this drastically lowered my credit score.Business Response
Date: 05/02/2025
Unable to locate this matter in our database. Will require additional information. Thank youCustomer Answer
Date: 05/06/2025
ABILITY RECOVERY
SERVICE
COLLECTION/CHARGEOFF
Other
Status
$2,499 ^
Date Reported
Payment Status
Account Status
Amount Past Due
Apr 17, 2025
Collection/Chargeoff
Derogatory
Not Reported
Account Details
Original Lender
Account Type
Responsibility
Age Of Account
Credit Limit
**************
Not Reported
Individual
Highest Balance
O Years, 1 Months
Not Reported
$2,499The other one:
ABILITY RECOVERY SERVICE
COLLECTION/CHARGEOFF
Other
$2,700
Status
Date Reported
Apr 17, 2025
Payment Status
Collection/Chargeoff
Account Status
Derogatory
Amount Past Due
Not Reported
Account Details
Original Lender
***************;
Account Type
Not Reported
Responsibility
Individual
Age Of Account
0 Years, 1 Months
Credit Limit
Not Reported
Highest Balance
$2,700Customer Answer
Date: 05/06/2025
ABILITY RECOVERY SERVICE
COLLECTION/CHARGEOFF
Other
$2,700
Status
Date Reported
Apr 17, 2025
Payment Status
Collection/Chargeoff
Account Status
Derogatory
Amount Past Due
Not Reported
Account Details
Original Lender
C3EROW LLC
Account Type
Not Reported
Responsibility
Individual
Age Of Account
0 Years, 1 Months
Credit Limit
Not Reported
Highest Balance
$2,700
ABILITY RECOVERY SERVICE
COLLECTION/CHARGEOFF
Other
$2,499
Status
Date Reported
Apr 17, 2025
Payment Status
Collection/Chargeoff
Account Status
Derogatory
Amount Past Due
Not Reported
Account Details
Original Lender
***************;
Account Type
Not Reported
Responsibility
Individual
Age Of Account
0 Years, 1 Months
Credit Limit
Not Reported
Highest Balance
$2,499Business Response
Date: 05/15/2025
BBB Complaint ID ******** ******* ******
Dear BBB and Consumer,
Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********. The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers. The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.
The Company is a third-party debt collection agency under contract with the current creditor, ***********************, to provide collection services for all accounts placed with us. Thus, the Company has the right to attempt to collect the debt directly with the Consumer.
A Regulation F letter dated 03/13/2025 was mailed to the Consumer in accordance with applicable laws (the Letter). The Letter mailed to the Consumer contained relevant information to identify the medical debt and provided the Consumer her rights under federal collection laws.
Consumer should be advised that this matter has been placed in a properly disputed status with the Company and with the credit reporting bureaus. Once our office receives the Itemized Bill we will forward to Consumer.
We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations. The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.
Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.
Initial Complaint
Date:04/29/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been dealing with this since 2021. My daughter has been on ******** and I have already talked to ******** about this and Ability wont take this off my credit nor collect the money from ********. I have been in touch with *** **** several times and have emailed these pictures that she requested for them to get paid.Business Response
Date: 05/05/2025
BBB Complaint ID ******** ****** *********
Dear BBB and Consumer,
Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********. The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers. The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.
The Company is a third-party debt collection agency under contract with the current creditor, *************** Funding, to provide collection services for all accounts placed with us. Thus, the Company has the right to attempt to collect the debt directly with the Consumer.
Consumer should be advised that this matter has been closed by our client, closed in our office and removed from all credit reporting bureaus. Please allow 30 days for all bureaus to update.
Thank you.
Initial Complaint
Date:04/28/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The improper handling of this debt, including inaccurate reporting, violates my consumer rights.Business Response
Date: 05/06/2025
BBB Complaint ID ******** ******** ********
Dear BBB and Consumer,
Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********. The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers. The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.
The Company is a third-party debt collection agency under contract with the current creditor, ***********************, to provide collection services for all accounts placed with us. Thus, the Company has the right to attempt to collect the debt directly with the Consumer.
A Regulation F letter dated 1/10/2025 was mailed to the Consumer in accordance with applicable laws (the Letter). The Letter mailed to the Consumer contained relevant information to identify the medical debt and provided the Consumer his rights under federal collection laws. Once we receive the Itemized Bill we will forward to Consumer fConsumer should be advised that this matter has been placed in a properly disputed status with the Company and with the credit reporting bureaus.
We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations. The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.
Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.or review.
Initial Complaint
Date:04/19/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Medical bill hit my credit report that I was unaware of would like to to this disputed Any further question can email me @ ******************************Business Response
Date: 04/22/2025
BBB Complaint ID ******** - ********* Rodriguez
Ability Recovery Services, LLC (ARS) is a third-party debt collection agency under contract with the current creditor to provide collection services for all accounts placed with us.
Consumer should be advised that this matter has been recalled by our client and removed from all credit reporting bureaus. The account is no longer with our agency. Please allow 30 days for all bureaus to update.
Again, ARS is always here to work with the Consumer.Customer Answer
Date: 04/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* *********Initial Complaint
Date:04/18/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/18/2025, the family has been contacted regarding an issue with Gila County, which this company has no ties to. They are based in ******, Pa they have threatened our family to tell my whereabouts, which I have been at the same address for 7 years. They aren't on my credit report. They haven't contacted me or left any message on my phone. So, they called my family and my husband's family, and when I tried to reach out, they weren't taking any calls.. I want the threats to stop immediately. They can send me a letter via mail or email, but only to me, and stop the harassment.Business Response
Date: 04/22/2025
Unable to locate in our database. We will require additional information.Customer Answer
Date: 05/02/2025
Seems unrealistic that they can do a skip ***** find my whole entire family but cant give meaningful information or find me in their data base totally untruthful i don't want them contacting me or my family they have all my info ball is in their court.
This is my response back from them stating they need more info.
Initial Complaint
Date:04/14/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why ABILITY RECOVERY SERVI is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******* Amount Disputed: $1416Business Response
Date: 04/16/2025
BBB Complaint ID ******** - Lakela Johnson
Ability Recovery Services, LLC (ARS) is a third-party debt collection agency under contract with the current creditor to provide collection services for all accounts placed with us.
Consumer should be advised that this matter has been recalled by our client and removed from all credit reporting bureaus. The account is no longer with our agency. Please allow 30 days for all bureaus to update.
Again, ARS is always here to work with the Consumer.Initial Complaint
Date:04/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ability Recovery Services LLC have reported a collection on credit report. I am not liable for this alleged debt, I do not have any contractual agreement with this company. I requested a validation of debt from them including the original contract bearing my signature binding me to this alleged debt and they have not provided me with anything. I demand this account is deleted immediately.Business Response
Date: 04/15/2025
BBB Complaint ID ******** ******* *****
Dear BBB and Consumer,
Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********. The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers. The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.The Company is a third-party debt collection agency under contract with the current creditor, ***********************, to provide collection services for all accounts placed with us. Thus, the Company has the right to attempt to collect the debt directly with the Consumer.
A Regulation F letter dated 11/14/2024 was mailed to the Consumer in accordance with applicable laws (the Letter). The Letter mailed to the Consumer contained relevant information to identify the medical debt and provided the Consumer her rights under federal collection laws. Once we receive the Itemized Bill our office will forward a copy to the Consumer at Consumer's current address.
We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations. The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.
Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.
Customer Answer
Date: 04/17/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23188098
I am rejecting this response because: You never sent me any information regarding this alleged debt. You even admit that there was never a copy of the original contract bearing my signature sent me. I demand this account be deleted in 4 business days to prevent any legal action against your company.
Regards,
******* *****Business Response
Date: 05/06/2025
BBB Rejection Complaint ID ******** - ******* *****
Dear BBB and Consumer,
Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********. The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers. The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.
The Company is a third-party debt collection agency under contract with the current creditor, ***********************, to provide collection services for all accounts placed with us. Thus, the Company has the right to attempt to collect the debt directly with the Consumer.
A Regulation F letter dated 11/14/2024 was mailed to the Consumer in accordance with applicable laws (the Letter). The Letter mailed to the Consumer contained relevant information to identify the medical debt and provided the Consumer her rights under federal collection laws. Attached please find a copy of the Itemized Bill for Consumers review.
Consumer should be advised that this matter has been and shall remain in a properly disputed/cease and desist status with the Company and with the credit reporting bureaus.
We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations. The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.
Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.
Initial Complaint
Date:04/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is trying to collect funds that my insurance covered many years ago and if they did not cover it, it is their own faultbecause my insurance company was on the phone with themBusiness Response
Date: 04/03/2025
BBB Complaint ID ******** - **** Michlitsch
Ability Recovery Services, LLC (ARS) is a third-party debt collection agency under contract with the current creditor to provide collection services for all accounts placed with us.
Consumer should be advised that this matter has been recalled by our client and removed from all credit reporting bureaus. The account is no longer with our agency. Please allow 30 days for all bureaus to update.
Again, ARS is always here to work with the Consumer.Initial Complaint
Date:03/27/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an invalid account reported by ********************** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.Business Response
Date: 03/31/2025
BBB Complaint ID ******** ******* *******
Ability Recovery Services, LLC (ARS) is a third-party debt collection agency under contract with the current creditor to provide collection services for all accounts placed with us.
Consumer should be advised that this matter has been recalled by our client and removed from all credit reporting bureaus. The account is no longer with our agency. Please allow 30 days for all bureaus to update.
Again, ARS is always here to work with the Consumer.Business Response
Date: 03/31/2025
Disregard prior response.
Response is as follows:
BBB Complaint ID ******** - ****** Bush
Ability Recovery Services, LLC (ARS) is a third-party debt collection agency under contract with the current creditor to provide collection services for all accounts placed with us.
Consumer should be advised that this matter has been recalled by our client and removed from all credit reporting bureaus. The account is no longer with our agency. Please allow 30 days for all bureaus to update.
Again, ARS is always here to work with the Consumer.
Ability Recovery Services LLC is NOT a BBB Accredited Business.
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