Complaints

This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ability Recovery Services LLC

  284 Main St DuPont, PA 18641-1960

• 

  Ability Recovery Services LLC

  1 Montage Mountain Rd Moosic, PA 18507-1777

• 

  Ability Recovery Services LLC

  PO Box 4031 Wyoming, PA 18644-0031

• 

  Ability Recovery Services LLC

  PO Box 4262 Scranton, PA 18505-6262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notifies today regarding the above collector claiming I owed over $2,000 for services rendered on 30 September 2021 in **********. *******. I did not receive any medical care. As a veteran, I get my care with the ***********************. I contacted the collector and was hung up on 2 times after the 1st **** was very rude to me and I asked for a supervisor. Then the 4th person explained even if I got a VA representative on the phone it would not make a difference. That I had to pay the bill. They did not have the correct spelling of my name and did not have my address because I never got a bill from the collection agency or a provider and I have been at the same address for over 6 years. They did not have my SSN. I had to provide that and they could not find the claim. They had me spell my name before they could get my address allowing them time to pull up country records once they confirmed I lived the whole time in ******* in *********. They extracted all my information from the call. They only had my DOB and my name spelled wrong. I have been a victim of Identity theft or this was a collection scam using credit agencies. But when I called Experian there was no negative report according to the automated system. The company is conducting fraud or phishing scams after buying bad bills from possibly someone going to an ER using my ID during the ***** pandemic. Not my credit is bad according to a soft pull from someone saying they are from ***************. As consumers, we have no protection. *************** are privately owned Collectors of unknown debt and come after consumers with absolutely no evidence of it being the person who created the debt.

  Business Response

  Date: 12/23/2024

  Complaint ID ******** - ******* *******

  Ability Recovery Services, LLC (***) is a third party debt collection agency under contract with the current creditor to provide collection services for all accounts placed with our office.

  Consumer should be advised that this matter has been and shall remain in a properly disputed status.  This matter has been removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.

  Attached please find a copy of the Itemized Bill for Consumer's review.

  *** invites consumer to contact us directly to discuss options of settlement.

  Thank you

• Initial Complaint

  Date:12/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a bill from a collections agency in the mail on October 16, 2024 about a medical bill from 09/21/2021 for $1000 that I had already paid. I called on Nov 18 and was given info of where to email documents. Emailed the address I was given with documents. Then I Checked and emailed on Nov 21 because I hadnt heard anything back yet. Later that day, received the other letter in email, also on the 21st. I emailed again on Nov 22 questioning this and asking for a response back. I Called on Dec 3 and left a voice message. I have still not received a response from them but they have now filed this against my credit. I have proven to them multiple times now that I have paid the hospital bill in full and they refuse to contact me regarding the proof I have sent, but continue to threaten to increase the debt amount and have put it on my credit.

  Business Response

  Date: 12/10/2024

  Complaint ID ******** - ***** ******

  Consumer should be advised that this matter has been closed by our client, closed in our office and removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt collector violated the ***** by engaging in abusive, deceptive, and unjust practices. They provided this account in violation of our agreement, and I did not affix my signature to it. Two parties are required to sign a legally binding contract; I did not take any part in the signing process. Furthermore, in noting my dispute of the account(s), they failed to adhere to the correct procedure, which is a clear violation of 15 USC 1692e(8) and constitutes unjust business practices. Unjust business practices, third-party communication, and other violations caused by these debt collectors use of abusive language in correspondence with me while attempting to collect on an alleged debt. Complaints with the Attorney General and The ************************(***) have been filed, dispute letters have been mailed to this debt collector; supporting documentation will be furnished. I demand that this company removes my account(s) from all three credit reporting agencies due to the violations or I will have no choice but to forward this to my litigation attorney.

  Business Response

  Date: 12/13/2024

  BBB Complaint ID ******** - ****** ******

  Consumer should be advised that our client has closed this matter, closed in our office and removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ability Recovery Services LLC has a collection account on my Experian report. I called to inquire about the debt (total of $1488 reported on 11/15/2024 is whats stated on my report), but they were unable to find my debt with my information (social security, full name, birthdate). They have reported to the credit bureau, despite violating my rights as a consumer. I have no agreement or obligation to pay them.

  Business Response

  Date: 11/26/2024

  Unable to locate in our database.  We require additional information.  Please call our office directly and a representative would be happy to assist you.  Please call **************.    Thank you

  Customer Answer

  Date: 12/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22576899
  
  I am rejecting this response because:

   

  I have tried calling that number multiple times and wasnt able to get ahold of someone. It rings multiple times, then disconnects. If Im not in your database, Im unsure as to why I have a collections on my Equifax report. They have reported to the credit bureau, despite violating my rights as a consumer. I have no agreement or obligation to pay them. Please remove this collections from my report.
  
  
  Regards,
  
  **** ******-******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 12/12/2024

  Consumer should be advised that this matter has been closed and removed from credit reporting bureaus.  Please allow 5 days for update.  Thank you

  Customer Answer

  Date: 12/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******-******
  
  

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I acknowledge your claim that I owe $1902 to your organization or your client, ABILITY RECOVERY SERVICE. However, due to my current financial circumstances, I am unable to prioritize repayment of this debt, or any debt you assert that I owe at this time. The well-being of my family takes precedence, and I have made the decision not to allocate resources toward this obligation.

  Business Response

  Date: 11/18/2024

  Consumer should be advised that this matter has been closed by our client on 11/2/2024, closed in our office and removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company put a fraudulent debt charge on my credit fax. Was able to get it off but my credits drop traumatically. This company needs to be stopped Ive heard way too many horror stories like this from this same company.

  Business Response

  Date: 11/11/2024

  Consumer should be advised that this matter has been placed in a properly disputed status.  In addition this matter has been removed from credit reporting bureaus.  Please allow 30 days for all bureaus to update.

  Ability Recovery Services, LLC (ARS) is a third party debt collection under contract with the Current Creditor to provide collection services for all medical account placed with us.

  Attached please find a copy of the Itemized Bill for Consumer's review.  

  *** invites Consumer to contact us directly to discuss options of settlement for this matter.

  Thank you

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 4 2024 This isn't my bill to be against me. Its medical and the company related. ********* *** is where the bill should be sent for A.G.A.M ****** *********, Atomic ****** *********. Not ****** ********* social ending in 4141.

  Business Response

  Date: 11/11/2024

  Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.

  Ability Recovery Services, LLC (***) is a third party debt collection agency under contract with the Current Creditor to provide collection services for the medical account placed with our office.

  A Regulation F letter dated 9/12/2024 was mailed to Consumer providing all information needed to identify the medical debt and to provide the Consumer his rights under federal collection laws.

  Attached please find a copy of the Itemized Bill for Consumer's review.  Please forward this Itemized **** to the proper party for payment.  

  ARS invites Consumer to contact us directly to discuss settlement options.

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collections account has been on my credit report for 4 to 5 months now. I have emailed and shown evidence of charity letters showing that my account has been 100% paid for. This collection agency is not complying with credible evidence and removing the collection from my account. Instead of honoring my paperwork, incredible evidence. They are continuously updating the account with total disregard for the credible evidence. They are also not providing me with information on who is reporting so I can call and resolve the situation as well.

  Business Response

  Date: 10/30/2024

  Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.

  Ability Recovery Services, LLC (***) is a third party debt collection agency under contract with the Current Creditor to provide collection services for all medical accounts placed with our office.

  As per documentation received from the Consumer, the *********************** assistance) receipt is for the hospital/facility.  This particular debt is for the physicians group who treated Consumer in the emergency room, which is not covered by charity care. 

  Attached please find a copy of the Itemized Bill for Consumer's review.  

  ARS invites Consumer to contact us directly to discuss options that the Current Creditor has provided to us in terms of settlement of the debt as an effective way to have the account removed from the Consumer's credit report.

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a collection on all three credit agencies showing a delinquency from September of 2024. I have no outstanding debts nor have I received any documentation. I have only recently a phone call wanting me to provide my personal information for a medical collection.I provided no information because it seemed like a scam. I am not even dute these two things are related. But, I have no medical collections, I am insured and my bills are paid at time of service.This company is listed as the original service provider, I have never received any service from this company or a bill requesting payment. Please remove this from my credit report.

  Business Response

  Date: 10/24/2024

  Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.

  Ability Recovery Services, LLC (***) is a third party debt collection agency under contract with the Current Creditor to provide collection services for medical accounts placed in our office.

  On 09/12/2024 a Regulation F letter was mailed to Consumer providing all information needed to identity the medical debt and to provide the Consumer her rights under federal collection law.

  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 75% discount.

  *** invites Consumer to contact our office directly to discuss options that the Current Creditor has provided to us in terms of settlement of the debt as an effective way to have the account removed from the Consumer's credit report.

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 5, 2024, Ability Recovery Service reported a debt to the three (3) major credit bureaus (Transunion, Experian and Equifax) regarding a $1218 debt. This debt is not mine. I have no contract, verbal or non-verbal with this reporting agency. I have never received anything in the mail from them. Would you please assist me in having this removed from the credit bureau. I take great pride in my credit score and do not understand how a company can report a false debt that I have no knowledge of.Thank you.

  Business Response

  Date: 10/23/2024

  Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  

  Ability Recovery Services, LLC (ARS) is a third party debt collection agency under contract with the Current Creditor to provide collection services for all medical debts placed in our office. 

  Attached herewith please find a copy of the Itemized Bill for Consumer's review.  Our client is offering 65% discount.

  *** invites Consumer to contact us directly to discuss options that the current creditor has provided to us in terms of settlement of the debt as an effective way to have the account removed from the Consumer's credit report.

  Customer Answer

  Date: 11/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22438120
  
  I am rejecting this response because:
  
  I do not owe the original creditor, ceo of ******, Ability recovery is a third party debt collector that I am not under contract with. The original creditor on ********** is listed as ability recovery services. The date of 1-07-19 of the original creditor is past the statue of limitations in ********. (5years) The ability recovery services purchased the debt for an unknown dollar amount therefore making a claim on my credit report inaccurate and out of date. I demand that this inaccurate collection is removed from the credit beurea immediately.
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/06/2024

  Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.

  Once again, Ability Recovery Services, LLC (ARS) does not own the debt.  *** is a third party debt collection agency under contract with the Current Creditor to provide collection services for all medical accounts placed with us.  This means ARS has the right to attempt collection of the debt directly with the Consumer.  

  Attached is the Itemized Bill for Consumer's review.

  ARS invites Consumer to contact us directly to discuss options that the Current Creditor has provided to us in terms of settlement of the debt as an effective way to have the account removed from Consumer's credit report.