Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 108 locations, listed below.

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• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  531 S Telegraph Rd Monroe, MI 48161-1613

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3527 Glendale Ave Toledo, OH 43614-3407

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  5435 Monroe St Toledo, OH 43623-2817

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3991 Monroe St Toledo, OH 43606-3841

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil changed at this location on 08/24/2022 and they also cut a radiator hose while changing the oil filter and when I went on Aug. 1st to a different location to get my oil changed they said they cant get the oil drain plug out because its rounded and when i call the company i am getting the run around and don't want to do anything about it so I am bringing this matter to you.... I feel that they should replace the plug free of charge and fill the oil pan with fresh oil otherwise I will not be doing business there and will not recommend anyone to take there vehicles there for any service

  

  Business Response

  Date: 08/11/2023

  Customer is to return today 8/11 to have us inspect and change oil. We have no problem replacing the drain plug at no cost. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT GO TO MIDAS! I came in for a small rattle while my car idles and now have severe issues and my vehicle is no longer driveable and I had to tow it from Midas to another shop! I had 4 separate issues with Midas and each time I would pick up my car having even worse conditions. I went to the West Broad street location and then the Hilliard location. They are still trying to charge me for their work even though they didn’t fix anything and created more issues. Not only did they destroy my vehicle but they were rude about it when I asked them to fix the damage that they had caused! They are refusing to refund any of my money! Beware of this horrible company

  

  Business Response

  Date: 08/09/2023

  Customer came in on 6/2 with Service Request - customer
  request tune up look for ac leak he just recharged the system himself. We
  inspected the vehicle, found AC compressor needed replaced and suggested
  starting with cleaning the throttle body since plugs look ok. We cleaned
  throttle body and customer declined ac compressor. Customer returned on 6/24
  with Service Request - VEHICLE JERKING AT 50+ AFTER WE CLEANED OUT THROTTLE
  BODY. We gave an estimate to replace the plugs at this time. customer declined. We did not destroy customers vehicle. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2010 Dodge Journey to the shop in January 2023 due to issues with starting the car. The shop replaced the car's alternator and addressed some other problems, which cost me $1250.60. Initially, the car appeared to be fixed, but around a month later and after driving a few hundred miles, the same starting problem resurfaced. I returned the car to the shop in late June or early July. During that visit, I could jump-start the car without any problems. The car has been at Midas Solon for over a month now. Recently, they informed me that they are unable to identify the issue, and now the car won't start at all. I am now required tow the car to a dealership. It's worth noting that the car had no issues with jump-starting when I initially brought it in, and they've been holding the car for a month.

  

  Business Response

  Date: 08/22/2023

  We did not diagnose this vehicle. Customer came in on 1/23 with specific codes he wanted addressed, C2101 P0562 CODES.  Based on codes and what we saw, we replaced the alternator and serpentine belt. Vehicle returned  6 months later with starting issues. We were unable to diagnose the issue, possibly electrical. We did not charge customer for time we had attempting to diagnose and recommend he take to dealer. Nothing more we can do here, this is nothing we caused. 

  Customer Answer

  Date: 08/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The car has the same starting issue when I brouhgt it in in Jan and June. When I brought the car back in June, I was able to jump start the car and drive it to the shop. NOW, they can't even jump start the car. They didn't charge me and kept the car there was beacuse they know that was the same issue that they claimed to fixed back in Jan. 
  
  
  
  Sincerely,
  
  
  
  **** ***

  

  Business Response

  Date: 08/22/2023

  Again, 7 months ago, we DID NOT diagnose the car. Either customer had diagnosed at a secondary shop or went to an auto parts store to have a parts salesperson hook up a diag computer and give the codes to them at no charge. Either way, customer came in with specific codes he wanted us to address. We made the repair based on the codes the customer gave to us. Nothing more we can do here. 

  Customer Answer

  Date: 08/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have never been to a repair shop that don't do their own diagnose. If you didn't mess up, would you offer free of charge to fix the car when I brought it back? My car was running when I brought it in, now it woun'd even start. 

  
  
  Sincerely,
  
  
  
  **** ***

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to a $40/axle brake work promotion I had $1,361.99 of brake work done on 3/25/2003. I then mailed invoice #******* from Midas #202, 202 Riverside Drive, Columbus Ohio 43221 to MAR23 PO Box ***** ***** ****** ** ***** via US mail on 3/27/2023. I followed up with emails but just received delay after delay via email responses. This seems to a bait and switch or a deceptive business practice operation.

  

  Business Response

  Date: 07/25/2023

  There is no "bait and switch." Customer simply needs to contact the rebate center at 888-925-4947. If needed, they will resend the rebate. 

  Customer Answer

  Date: 07/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the “rebate center “ has declined the same by email with different excuses.  We need more time and then the rebate window is closed. I will call the 800 tomorrow and see what happens.
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June, 28 2023, I went to Midas on 3527 Glendale Ave. to have my window fixed on my passenger side. I told them the driver side switch to control the front passenger window is broken and I could not roll up that window. The shop inspected the vehicle and told me that I need to replace a motor in the passenger side door, and that my issue would be fixed. I did not think this was needed, as it went down just fine but could not go back up, but they are the mechanics, so I went ahead with the installation. After, they tried to show me that the window was working. It was not. They rolled the passenger side window down halfway, and were trying to roll the window up using the power switches on the door but could not. Embarrassing. They tried to roll my window up for almost 2-3 minutes, but could not. He told me that they would get my window up in a little bit and would get right back to me, I walked back to the waiting room. I waited about 3 hours, to see them struggling to roll my window up in front of me! They completely misdiagnosed my problem. It wasn't the motor. It was close to 6pm, and that is when the shop closes, others were pulling up at the last minute asking questions or for small fixes so they were hurried to get me out of there. I paid and got my car back, I could not leave it there. I called the next day to ask for a manager to work something out, but I got nothing. I said I still have the same problem, that the motor installation in the door did nothing. I asked him what could be done. I paid hundreds to have this problem fixed, and waited 3 hours, now I lost that money, and my car window still isn't fixed. I asked how could I get my window fixed permanently he said it would be over 800 for parts and labor. I told them the first time that it was the driver side power switches, they advised me to pay for the passenger side motor regulator to have this issue fixed. I went to a smaller mechanic shop days later and got it fixed for around 620 total.

  

  Business Response

  Date: 07/12/2023

  Passenger window would not
  work using switch on passenger side door, due to motor needing replaced. Replaced passenger side motor, once
  complete, it was then found the driver side switch was faulty and need
  replaced. Customer had 2 issues needing addressed with window.

  Customer Answer

  Date: 07/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  "Passenger window would not
  work using switch on passenger side door, due to motor needing replaced."

  The motor was fine. The window rolled down and stayed down because of the faulty driver side switch. The motor powering the window is not the problem, the problem is getting it back up because the driver side switch is loose and unable to connect. I specifically told them that the driver side switch was broken. When they came back from inspection, they did not even say anything was wrong with the driver side switch, even though you can wiggle it very generously unlike the other four switches which were firm. They said it was the motor in the door, completely ignoring what I said about the wobbly switch. How would fixing the motor in my passenger door, fix my finicky switch on the driver side? They left the switch finicky and did not touch it at all. They completely ignored the problem I told them to look at, which was the DOOR SWITCH.
  

  "Replaced passenger side motor, once
  complete, it was then found the driver side switch was faulty and need
  replaced. Customer had 2 issues needing addressed with window."

  I told the front desk person this at the beginning. The switch was broken. He advised me to replace the motor, never again speaking to me about the wobbly switch. It wasn't "found" that the switch was faulty. I told them the switch was faulty when I first came in. Fix the switch first, then if the window can not roll up or down, advise me to fix the motor in the door. Instead they had it backwards, and again, they never even repaired the switch on the driver side.
  

   

   

  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 07/14/2023

  Nothing more we can do here, once the motor was replaced the window goes up and down now with passenger side switch. The vehicle had multiple issues, bad passenger side window motor and a faulty driver side switch. 

  Customer Answer

  Date: 07/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  "Nothing more we can do here, once the motor was replaced the window
  goes up and down now with passenger side switch.

  This is a lie. It is obvious the person writing these messages are either not the mechanic, or did not speak to the mechanic once the motor was placed in the door. When the motor was replaced, two mechanics were inside of my car to show me if the window could go up or down. They sat in my car, one mechanic on the driver side pushing the switch up or down, and one mechanic on the passenger side pushing the switch up or down. And you know what happened? You would know, if the person replying to this message had been there. What happened was they could not get the window up. I sat there, watching them for 2-3 minutes playing with the switches trying to get the window up. This was embarrassing, I waited 3 hours for this and paid over $500. In the end, the mechanic on the driver side, told me, "well get it up eventually and we'll get it out of here." I just walked back to the waiting room. Passenger side switch could not roll up the window, and they could not roll up the window in front of me. The left the driver side switch full cocked all the way back. I did not dare touch it for the window would roll down and stay down. What kind of mechanic leaves the switch in that position and says, "Here's your bill."
  

  In the very top comment above you said once the motor was replaced the window goes up or down with passenger side switch, which is a lie. In the comments in your first reply in the other message you said, "Replaced passenger side motor, once complete, it was then found the driver side switch was faulty and need replaced." Contrast with, "...once the motor was replaced the window goes up and down now with passenger side switch."
  

  So, you could not get the passenger side window to roll up or down because the driver side switch was faulty. Which I told you about. Yet you do not repair the driver side switch, because you think a switch is supposed to be that loose and broken. You don't have to be a mechanic to know a switch is not supposed to be that finicky, yet you chose to ignore repairing the switch and tell the customer to look elsewhere and repair in a completely different spot, using your authority as a mechanic to make it seem that the problem the customer is pointing at doesn't really take precedent, that the spot you, the mechanic is looking at does. It turns out you were wrong, the driver side switch that I told the front desk clerk about was always the problem.
  

  Referencing your first reply you never stated the window could go up or down with the passenger side switch. Do you know why you never stated that in your original message? Because the window could not go up or down. It never happened. If it did happen, you would have included it. This is something you made up. I would think the BBB and your boss would appreciate more than two sentences explaining the full situation. This is just lazy, you must at least try to care about your work as a mechanic or front desk clerk and put more effort into your research and replies. I would think critical information such as "window rolled up and down once we replaced the motor," would be included in your original message.
  

  "...vehicle had
  multiple issues, bad passenger side window motor and a faulty driver
  side switch."
  I told you about the switch, you didn't do anything about the switch. Why didn't you do anything about the switch? You can clearly see that the switch is completely broken yet you ignored the switch and chose to upsale me about the motor in the door. Why did you advise me to replace the motor in the driver side door without advising me to do anything about the switch the first time I came in? Are you just guessing? Why guess when I clearly told you the problem? And the motor was fine because the window rolled down and stayed down due to faulty driver side switch.

  You said if I replaced the motor in my door, my problem would be fixed. It was not fixed, I still have the same problem. Why would you advise such a repair and confidently state my problem would be fixed without touching the driver side switch? Do you normally just throw repairs at a car until you finally get it without looking at what the customer tells you to look at, i.e. the driver side switch?
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had work done on my vehicle and spent 4000 dollars. When I had picked it up it was driving WAY WORSE than when I brought it in. I took it back and they said they missed some things and just didn’t realize the tire wasn’t balanced? I went back to pick it up and the car was still driving terribly!!! I was extremely frustrated so I took it to a different midas and had a test drive with that store’s manager. He was alarmed at how bad it was and said the issue with the car is the brakes. Through all my frustration the OTHER MIDAS manager told me I needed to spend another 800 dollars to fix my brakes.! They messed my car up and are expecting me to pay more. At this point I was directed to speak with their district manager who was extremely unprofessional and demeaning. He kept repeating the same thing and insisted it broke when I left and said “these things just happen” like no they don’t just magically break when I take my car off your lot. They have destroyed my car. They didn’t replace my emblem on my rim and have neglected their part in all of the damage they have caused! PLEASE HELP!!!!!

  

  Business Response

  Date: 07/10/2023

  Customer
  was in on 6/27 with Service Request - CUSTOMER STATES VEHICLE IS SHAKING ON THE
  HIGHWAY - CHECK AND ADVISE. We inspected the vehicle and found vehicle needed
  front struts, control arms and front bearings. Customer returned to a second
  Midas location on 7/8 with the Service Request - CHECK FRONT BRAKES, AND
  SUSPENSION, FEELS LIKE THE CALIPER IS FROZE. We inspected the vehicle and found
  the front end work we performed is good, vehicle needs front right caliper, brake
  hose, pads, and rotors. These are 2 separate issues and the initial issue customer requested on 6/27 was
  addressed and repaired during their first visit on. We gave an estimate
  for the brake issue they are now having. 

  Customer Answer

  Date: 07/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  When I brought my car in it was driving better than when i picked it up.   You charged me 400% on the parts and stole money from me and took advantage because I am a female.   I reached out on Facebook and received 13 reply’s of women who have had issues with you.  Upon taking it to another shop they realized you didn’t screw my bolts on tight which was causing the shake.  You left me with an unsafe vehicle!   Didn’t replace my cap to my rim and were negligent.   

  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to Midas in Lower Burrell on March 31st to be diagnosed and repaired. In the past 3+ months I've been given the run around by the store manager **** and District Manager **** since June. They have told me they've been waiting on the warranty company which isn't the case. I've made dozens of calls to Midas, their District Manager **** and my warranty company. The warranty company has stated to me multiple times they are waiting on midas. They even had to reopen the claim because it expired. My repair was finally approved last Monday, June 26th. Midas stated my car had to be sent to another location to be repaired and it was to be done last week and fixed by Friday July 7th. As of today, July 6th, my car is still at the old midas location and unrepaired. It's been over 100 days of them having my car and not fixing it. I want my car fixed and it should be discounted because I've had to wait an unreasonable amount of time.

  

  Business Response

  Date: 07/24/2023

  Vehicle was picked up on 7/21. 

  Customer Answer

  Date: 07/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  That is a lie. The car was in fact not picked up on 7/21. It's still not repaired as of today 7/24. I've been given multiple dates the past few weeks and everytime I call to pick it up, I get told they have no help or they are behind or it will be another week. 
  
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 07/24/2023

  My apologies, I assumed the vehicle was picked up from what I see on my end in the system. I will reach out to location and advise. 

  Customer Answer

  Date: 07/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I appreciate you reaching out.  I will be happy when my car is done. As it was originally towed there on March 31st. Then the original warranty claim expired due to inaction, and the most recent claim was approved June 26th. I also believe I should get a discount because you guys have given me a new date every week/month and I've been without my car for 4 months. Which is an unreasonable amount of time.
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:06/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by ***** when I arrived for an oil change that I needed tires and I asked him about my brakes and he said “Oh your good until winter” I asked if he was sure because I couldn’t afford both and he said again “Oh yeah you good until wifey got brakes” And so he encouraged me to get tires so I applied for the Midas credit card and told him to go ahead with the tires and oil change (the tires included a free wheel alignment). $1,350 later and I drove off but my 2020 SUV was pulling hard to the left so I called and ***** says “Didn’t we do a wheel alignment?” I said “You were supposed” So he tells me to bring it back. I bring it back and here more I’m waiting for a service that SHOULD’VE BEEN DONE THE FIRST TIME! While I’m waiting ***** asked me about my brakes and I began to get angry and I reminded him of what he said and he kinda chuckled and said “I just wanted to make sure you were the same person I was thinking of” ?? yeah ok…So here it is ONE MONTH LATER AND MY DAUGHTER SAYS MOM THERE’S SOMETHING WRONG WITH YOUR BRAKES OR TIRES BECAUSE THERE’S AN AWFUL NOISE WHEN YOU DRIVE (I drive with my windows up) I instantly became furious! So I’m waiting for 8am and I’ll be wasting MY ONLY DAY OFF THAT I WANTED TO SPEND WITH MY 11yr old granddaughter who’s visiting from Arizona to sit up in this GFN car shop, a visit that SHOULDNT BE NECESSARY, ANOTHER GOING BACK A THIRD TIME AND MISSING MY PRECIOUS TIME WITH MY GRANDDAUGHTER! I will be reaching out to Commenity bank to let them know my experience with this establishment! I WOULD LIKE CORPORATE TO CONTACT ME

  

  Business Response

  Date: 07/17/2023

  Customer was in on 5/24 for an oil change. Part of the service is a visual inspection of the vehicle. At this time we measure the tires and we do a visual inspection on the pads and rotors. The visual inspection of the brakes along with the pre-test drive found no reason to recommend brakes. The measurement of the tire tread did warrant the recommendation to replaced the tires. Customer returned on 6/1 to check the alignment. alignment was checked and adjusted. Customer returned on 6/30 with Service Request - Scraping noise when turning. I see no recommendations for brakes. We did note in the system - MULTIPLE TEST DRIVES AND MULTIPLE PERSONS INSPECTING FOUND NO NOISES AT THIS TIME. 

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent truck in to get diagnosed and fixed. They charged me for something that never corrected the problem. I never left the lot and it was worse. Now I'm spending all this money to fix what they said was the problem and never fixed it. Lost wages, contracts, and trust of my workers and customers.

  

  Business Response

  Date: 06/20/2023

  Customer was in on 6/10 with service Request - feels like
  its not getting gas and it starts shaking / shaking at idle / idling rough /
  check engine light on/ 99.99. We performed diag and recommended a tune up
  replacing all 16 plugs, 3 ignition coils and a battery. customer opted to
  replace just the coils at this time.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car for simple oil change and had to wait over an hour past my appointment time and simply tried to ask the manager why they had me make an appointment and come back another day if I was still going to have to wait until way after my appointment time to even have my car pulled in, which he started cussing me and screaming at me in front of other customers and employees. I called in a complaint to corporate and was told I would get a call back which never happened. My car started acting funny over time and then I checked the oil in it just to make sure and it was completely dry, no oil was put back into my car. Now my engine is not running and knocking and I have to find a way to get it put into the shop and I’m out a vehicle until I can get it repaired, all over what should have been a simple oil change. Huge failure on their part all simply because a manager was unprofessional and didn’t want to do his job correctly, might I add who also refused to give me my car back until I told him I would get the police involved and locked me out of the lobby while he was walking through the building screaming profanities at me in front of my daughter as well.

  

  Business Response

  Date: 06/14/2023

  The online appointments are 2 hour window appointments. According to customers Midas complaint submitted on 4/1, same day as the service, "had an appointment at 11:00 and they did not
  take her car until 45 minutes later." Unfortunately we are not a quick lube, and according to the customer statement, we got the vehicle in within the 2 hour window. Customer has never communicated to us regarding mechanical issues. If there is now an issue 2 months later with low oil, customer needs to return so we can inspect the cause. 

  Customer Answer

  Date: 06/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *******