Business Profile

Auto Services

Midas Auto Service & Tire Experts - an Employee Owned Company

Headquarters

Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

197 total complaints in the last 3 years.
72 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[BBB Transcription via **** AG]
The consumer stated that he hired, Midas, for brake repair work. The consumer stated that the rotors
were replaced, but the consumer stated that the issues are still persisting with the brakes in his vehicle.
The consumer stated that the business performed poor service/shoddy workmanship. The consumer
stated that the business is refusing to provide a refund and fix the issue.
Business Response
Date: 12/06/2023
Reached out and spoke with the customer. We will be warrantying the brake pads and rotors this Friday. We will inspect and find what the cause of his issue is. Customer is happy that we are taking care of this at no cost to him.
Initial Complaint
Date:10/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about September 29th 2023, I had my grey 2015 Nissan Altima towed to the Midas location on 3209 E Main St, Columbus, OH 43213 after hours. The representative called me the following morning to advise on the results of the diagnostics. They indicated that the code that came up showed that the fuel pump was not working. They also advised that the cost of completing the job including labor and taxes was $2,025. I authorized the job to be completed. On October 2nd the location called to advise of the finished job. I went there to pick up the car. Check engine light was still on, car was smelling of gas inside and outside and the buckle for the belt had not been fixed after they removed it. The manager advised that the check engine light cold be for another issue and the fuel smell will go away. I headed to Advanced auto and did another diagnostics and was told it was an issue with the fuel pump. Went back again ti Midas location and they said they needed to reset the code. After doing this the check engine light came back on. I reported to the location on October 21st and was told to bring the car on October 25th. However on October 23rd the fuel pump broke down again and I had the car towed to the location. I called Midas Head office on 10/25/2023 and reported the issue. They promised a call back which they have not. I want Midas to fix the buckles in the car and refund the amount of money that I paid for the shoddy work they did. My car is at their location and I need to have it towed to a different dealership to have it repaired. I intend to have Midas pay for all the towing charges that I am incurring. I want to have a resolution otherwise the next step will be to seek legal action.
Business Response
Date: 10/27/2023
Vehicle was towed in and we installed new fuel pump and tune
up on 9/28 (** ******), customer was able to drive off. He returned on
10/4. Vehicle is at the location now. If it is an issue with the fuel pump, we will replace under warranty. If there are secondary issues, we will estimate and advise.
Customer Answer
Date: 10/28/2023

Complaint: ********

I am rejecting this response because:
1. Before driving off the vehicle I complained about the check engine light still on. I returned to the location 4 more times to complain before the installed fuel pump failed.
2. I was at the location on 10/28/24 and I am realizing also that the quoted price of $1,500 for the fuel pump is actually a rip off. Checked with Nissan and price is less than $700.
3. I am requesting for a refund.

Sincerely,

***** *********
Business Response
Date: 10/30/2023
No refund will be issued for repairs needed and completed. Customer can submit a written estimate from the Nissan Dealer for a price match consideration.
Customer Answer
Date: 10/30/2023

Complaint: ********

I am rejecting this response because:
1. I’m not accepting such stance like in the message above. From all indications the work being referred to was not done. I do not believe the tune up that I was charged for was even actually done. And I do not believe Midas changed the fuel pump. Midas should not claim work as completed in this case. No work was completed.
2. The entire job on my Nissan screams fraud. The Manager who over charged for the work is no longer at the location. The employee whose code is on the paper work who Midas claim did the job had admitted to not working on my Nissan. The employee who they claim actually worked in it is no longer at the location.
3. I’m not in a position to go back and forth on this. Midas should accept responsibility and be humble enough for us to have a resolution.
4. If I’m not happy with the next message, I will go ahead with a legal redress.

Sincerely,

***** *********
Initial Complaint
Date:10/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Midas Auto Service Experts #913 is the name of this company, Reference: Invoice #******* and repair order #*******. On 7/29/2023 I went to the "Experts" because my front brake rotors were warped after 10s of thousand miles of usage. The "Experts" quoted me a price of $452.75. I agreed to pay that amount. I paid that amount and left. About a week later I noticed the front brake rotors were going bad, another @4,000 miles and the rotors were warped. I went back to the "experts" on 9/26/2023 to deal with the issue. I was told the "expert" rotors they installed had "no warranty". I informed the "experts" I was not paying for any service to have the "expert" rotors replaced. The 'Experts" replaced the "Expert rotors" at no cost to me. Once again with in a week or two the second set of "Expert rotors" warped. On 10-16-2023 I contacted Midas headquarters and they replied that they needed the Store# which I provided. I have not heard from Midas since that time. Now I have to go elsewhere and have my rotors replaced. In short, the only thing Midas did was charge me an "Expert price" of $452.00 (googled range is $200.00-$500.00) and installed a below standard product that warped the moment the brakes heated up.
Business Response
Date: 10/23/2023
On 7/29, we replaced front pads and rotors, 2 months later, and over 5,000 miles, we replaced the the front pads and rotors under warranty. We recommended a complete brake inspection, and was declined. Unfortunately, customer will need to return so we can do a complete brake inspection ($24.99). Possibly calipers are malfunctioning causing the rotors to warp under heavy driving conditions.
Customer Answer
Date: 10/23/2023

Complaint: ********

I am rejecting this response because: On 7-25-2023 the service mechanic informed me that my back brakes needed replacing (hence the brake inspection) I informed the expert mechanic that my back brakes were just done a few months ago. After telling the mechanic that... my back brakes were now all of a sudden at 25%. So, Midas now says I rejected a brake inspection and they went ahead and replaced the rotors?All I asked for was a "quote" to fix my front brakes. That quote was $452.00. Additionally `not only were my back brakes inspected but so was the drive belt, rear shocks, and front struts. But no front brake inspection????? Now Midas claims I rejected a $25.00 front brake inspection which is 100% a lie.My front brakes may need "other work than rotors" I do not know as of today. If I was quoted $595.00, $695.00, or even $795.00 I would have more than likely would have paid any of those amounts, however I am not paying $450.00 because Midas wanted to rip me off. Midas should be ashamed of their response it amounts to lie, deny, and blame the complainer.

Sincerely,

****** ******
Business Response
Date: 10/24/2023
The original signed invoice ******* under customer name ******* *****, documents the Brake Inspection was declined. Nothing more we can do here unless customer ******* ***** wants to return so we can perform a proper brake inspection and determine the issue.

Customer Answer
Date: 10/24/2023

Complaint: ********

I am rejecting this response because: 1) MS is my wife. 2) MS did not bring my car in the second time when the "warranty work" was performed.3) Why did Midas remove my back tires and do a brake inspection on them when I came in there for front brakes? 3) Why would I need a " front brake inspection" when Midas is replacing the rotors and brake pads 4) It was recommended that all I needed was front rotors and brake pads to correct the problem. 5) Even if (which is doubtful) that "something else went wrong" after Midas's warranty work why would not the "EXPERTS" make 100% clear that a front brake inspection is mandatory 6) Why would I or my wife bring the car back in for any work to be performed by Midas, after ripping us off- performing "free inspections" on other things than the front brakes and dealing with this claim with 100% ignorance? 7) Why would I even think about trusting Midas? 8) Midas is using the BBB to mitigate their responsibility by feigning ignorance, denying any responsibility, blaming the customer, picking and choosing through whatever documentation they have to solidify that they are faultless while ignoring the real facts, and lying about the entire situation. I will never ever go to another Midas store again, Midas knows they ripped me off and are being "atypical" in responding to ripping consumers off. To the BBB PLEASE do not allow Midas to manipulate your system so they "look good" to the consumer, Midas knows they ripped me and my wife off.. they need to make a full refund if they are serious about all of their claims of being "EXPERTS"

Sincerely,

****** ******
Initial Complaint
Date:10/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 21, 2023, I entrusted my vehicle, a 2014 Jeep Patriot, with Midas Tire and Auto Service, located at ******************************************************************************************, with complaints of overheating, stalling, smoke, and sensory issues. It was expected that the services provided would meet industry standards and ensure the safe and efficient operation of my vehicle.However, following the completion of the work, it became evident that the services provided were substandard and fell below the reasonable expectations of a qualified auto body shop. Following the work that was provided by Midas my vehicle still was experiencing overheating, stalling and a significant amount of smoke which gradually worsened and ultimately led to my head gasket being blown. I was recommended to pay for repairs which I was told would ensure the betterment and performance of my vehicle, however, if my vehicle was properly diagnosed from my initial visit the current damages and condition of my vehicle could have been avoided.Midas failed to recommend or conduct necessary diagnostic tests for my vehicle, the oversight led to undetected issues that compromised the safety of myself, and my minor daughter. My complaint highlights Midas standards for diagnostic procedures resulting in avoidable damages and expenses. I have attached copies of relevant invoices, receipts, mechanical expertise statements, and photographs documenting the condition of my vehicle before and after the work was performed.I am filing this complaint because I have tried to communicate my concerns with Midas but regrettably, my efforts have not yielded a satisfactory resolution. I have been left with a financial burden and have not had reliable transportation as a result. I have attached copies of relevant invoices, receipts, and documenting the condition of my vehicle before and after the work was performed.
Business Response
Date: 10/09/2023
9/1, Customer brought vehicle in because of warning light on dash. Shop diagnosed and sold intake manifold, due to internal failure. Cam shaft position sensor because of check engine code. The upper radiator hose had to be replaced because it was in bad condition when removed and could not be reused. Customer left. Following day, 9/2, comes back stating its been overheating for two weeks. This was never mentioned at first visit! Shop installed thermostat. 3 days later, 9/5, the customer returns and shop finds leak in radiator. Customer declined and had Get it done Complete Automotive replace radiator 5 days later on 9/10. On 9/11, she takes her car to Valvoline where they find the oil is 2.5 quarts low, and the engine is knocking.Customer tows car to 226 on 9/12 where we find the head gasket has failed. Provided customer with estimate of $2400 to replace head gasket. We are not responsible for deferred and neglected maintenance and repairs that were customer's responsibility to address.
Customer Answer
Date: 10/18/2023

Complaint: 20711230

I am rejecting the response made by the buisness because they have failed to take accountability for providing mechanical negligence to my vehicle, they also have failed to find a amicable resolution in a professional manner apart from pointing the finger at the customer (me). I have not had access to a properly working vehicle in months not to mention the out of pocket expenses and lost wages that have accumilated since the company has performed maintence to my car. The company has failed to uphold their professional responsibility to perform repairs. I have been left with the finanical burden to ensure my vehicle is fixed which is what I was doing in the first place when I entrusted my vehicle with the company. I am asking that Midas pays the full amount of $4,108.76 for the damage they have caused to my vehicle by either issuing me payment to have the proper repairs perfomed to properly fix my vehicle or paying ****************** of my choice to make sure those repairs are performed.
Sincerely,

*******************************
Business Response
Date: 10/18/2023
Customer a *********** vehicle with over 180k miles that clearly has and had numerous issues. One major issue, overheating for a number of weeks (unknown to us at the initial visit), prior to having us service it most likely resulted in the internal engine damage they are now experiencing. Our technicians can only address whats presented to them and what is apparent at the time of inspection. Heres a summary based on what customer has provided to us:

9/1 ************************ invoice to address numerous error codes for vehicle customer had towed in on 8/21, for work authorized on 8/30. There was nothing mentioned regarding overheating, but the engine light was the focus of this visit and those concerns were addressed. Vehicle was driven out of the shop upon completion of work.
9/2 Returned with the vehicle and inform us it had been overheating for weeks prior. There is no way for us to know, without a significant teardown charge, what damage has already occurred due to the overhearing condition. At that point we are able to determine the thermostat and gasket are not functioning properly and need to be replaced. That work is authorized and performed.
9/5 Returned indicating the vehicle is stalling and overheating. At that point we see the radiator is not functioning properly/leaking and make a recommendation to replace the radiator. Customer declines having us perform this **********************.
9/10 Date on invoice from Get it Done Complete Automotive for a radiator and radiator replacement. No other services noted.
9/11 Valvoline performs an oil change and courtesy check.They indicate the oil is low and engine knocking prior to service along with blue smoke from exhaust, low power, engine rocking and coolant under high pressure.
9/12 Midas 226 performed inspection and determined head gaskets have failed and recommend replacement of same, which customer declined to have ***********************. Also was noted that the radiator (recommended at prior Midas 224 visit) had been replaced, but no paperwork or explanation of who, when and where that was replaced.
9/13 ********* declines to perform any service and recommends you return to place that performed services.
District Manager offered a discount on the head gasket replacement estimate customer received on 9/12, and that is all we are willing to do. Midas simply cant be responsible for deferred and neglected maintenance and repairs that were the customers responsibility to address.
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my wife’s car in for an oil change the week before Father’s Day. Got the car back and paid. Drove to DC for Father’s Day. When we reached the hotel, we noticed the undercarriage paneling was dragging under the car. We took pictures with the date and time. I will attach them here. I figured it wasn’t a big deal and they would take care of it. The car can obviously still run fine. Especially when, I have 3 vehicles that I take there regularly myself and have recommended them to friends and family as well. A couple months go by and I keep putting it off calling them. I took it in to them a couple weeks ago for inspection and asked that they take a look at it. Upon pick up, the assistant manager admitted it looked like the screws weren’t put in properly. He called his manager, whom told him he would call me to sort it out. I never got a call. I called the shop today and the same guy answered. He denied ever admitting that it looked like the screws weren’t attached properly and said only some of their work has a warranty. He said he would say something to his manager again. I still haven’t gotten a call about it. I’m not looking to do small claims court or contact a lawyer etc. I just want the damage repaired, but I’m getting the run around.
Business Response
Date: 10/06/2023
Not much we can do 3 months later. We cannot determine if we caused the issue simply because a photo is time stamped and brought to us 3 months later. Customer could have ran over something while driving.
Initial Complaint
Date:09/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took car in to have checked cause I was losing brake fluid. Waited for a couple hours. No leak found..so I was told. I then had my brake pads and rotors replaced all around on car cost close to 1000 dollars ..within a couple weeks brake light came on. Took car back and they found a leak under brake shield on driver's side....they never took the brake shield off the first time. They lied to me....and said they could rig the lines for 499.99..rig? The manager is very condescending and has a lot to learn about customer service. I am a veteran and senior citizen and know a lot of people in my hometown...either they need to fix all brake lines or refund all monies from brakes I had put on
Business Response
Date: 09/15/2023
Customer was in on 8/7, we replaced the front and rear pads and rotors. We found no signs of leaks at the time. If customers 23 year old vehicle now has a brake line leak, this is due to normal wear and nothing we caused. Unfortunately, the location may not have explained the repair properly. We can replaced the lines completely, or we can "rig" as it was described, meaning, we can splice the lines at the leak, replacing just the leaking section. Customer needs to be aware, the old sections of the line can still burst causing additional leaks down the line. We are not refunding for the replacement of the pads and rotors needed, and we are not replacing 23 year old brake lines that are now starting to give.
Initial Complaint
Date:09/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of service 9/11/2023
My fiancé took my vehicle to get an oil change, upon arrival he advised the technician and manager that there was piece on my gear shift that was a little loose and asked them to take a look at that as well. Once the technician entered my vehicle and pulled it into their shop he completely broke the piece on the gear shift, broke the mechanism to it and my car was stuck in neutral. This piece was NOT broken until it was pulled into their shop by their technician. The technician even said out his own mouth “ I just broke it” they then told my fiancé we would be responsible for replacing the piece that their technician broke which is completely unfair. I then came up to the office, and spoke with the district manager ***** on the phone, he told me he was on the way to get the part I let him know I would not be paying full repair cost to fix something that they broke! He then told me either you’re paying or not getting serviced, I offered to pay half the amount of the replacement but he said I could not do that. He took no accountability for the mistake their technician caused and would not help me with any solution besides telling them to tape my gear shift back together and give me my car back! At this point I was infuriated and took my car and left because I did want this situation to escalate any further. I then called another Midas this morning 9/12/2023 to get my oil change and he told me I was banned from all Midas per the district manager as if I did something. I have been going to Midas for 6 years never had any issues and now I am being discriminated against and not serviced for something that is not my fault and that I should not be fully responsible for! Not to mention my gear shift is now broken and I have to pay over $300 to fix it due to them! I hope you can help me with getting something resolved regarding this issue. Thank you!
Business Response
Date: 09/18/2023
CUSTOMER WILL NO LONGER BE WELCOMED AT ANY OF OUR MIDAS LOCATIONS. I (District Manager) was there, 9/11/23, when the customer came in. It was me, the
manager, and the tech. Came in asked for an oil change, alignment check, and
then he asked me specifically about his shifter. With two witnesses, Mr. ***** stated, I’m having issue with my
shifter, the button won’t stay and it comes out at times. I replied we can
look at it but if it is doing that I’m just letting you know the only fix is
replacing the shifter, it is broken.
So tech takes the paperwork and keys to pull vehicle in.
He gets in the bay and starts to line it up to get on the rack and the shifter
came apart on him. So he couldn’t pull it up on the rack. Mr. *****'s reaction was not expected but it was nothing
short of “WHAT DID YOU DO”!?

Needless to say we explained to him, you stated this
problem was there and was asking us to look at it and you’re now blaming us for
the issue. If you would like it fixed, we can check to see if the
dealership has it but we are not fixing an existing issue for free. We called
Mark Walhberg Chevy they had 11 in stock. The parts guy stated yes we keep
these in stock for these vehicles, it is a common issue.

He approved the estimate. So I started driving all the
way across town to get the part. The manager ***** called me and stated Mrs. ***** would like to speak to me. So I called her on my way over to the
dealership. She said she would talk to me when I got there. I called her back
because I was stuck in traffic at peak time.

I Let her know politely but firmly “****, I am aware of the
situation and reiterated to her what her husband asked when he arrived”.
Telling us of the existing issue with the shifter and with the button coming out. I
said “If you’re going to ask this fix to be free or discounted, I’m not
wasting my time picking this part up and fighting traffic to get back across
town”.

Mrs. ***** blamed us and stated we broke it and she won’t
pay full price but she will pay half. I Told her, sorry that is not happening. I will tell my tech
to put it back together and you can take it else where. We didn’t break the
shifter, it was brought to us broken.

She tried scheduling service on 9/12 at our Hilliard location and the
manager called me and asked if he should service the vehicle, I told him
“NO”!

I have sent an alerted all our Midas locations to stay away from
this vehicle. She is trying to blame us for an existing issue to get this fixed for free. This
was a set up from the get go if I have ever seen one. Customer will need to take their vehicle elsewhere for repair.
Customer Answer
Date: 09/18/2023

Complaint: ********

I am rejecting this response because: I am not a first time customer at Midas nor have I ever tried to scam or discredit something to get any discounts! Please check the systems to see that I am long term customer at the Hilliard Midas location since 2017 I have bought multiple cars there and have never had any issues or complaints! Anything ever serviced on my vehicle in their care, I’ve paid and was highly satisfied which is why I continue to go to that location and Midas in general. Due to there systems being down I am now getting the short end of the stick because they broke something and don’t want to be honest! It was not broken when it was bought to them nor did my fiancé ever say it was broken he said it was loose, it was never broken and had never been broken before! So once again I’m being discriminated against from Midas because of something y’all broke even though I’ve been a long term customer for years and never had any issues! and everyone heard the tech say he broke it! I never said I wanted it for free I simply said I wasn’t going to pay full price, so something could have been worked out. Distasteful that the district manager is not willing to apologize or take any accountability for the situation! I would much rather speak with someone else regarding this situation! Either a division or regional manager, because the district manager is the same person who is not even willing to apologize for something or even look to see that I am long term customer before trying to call me a scammer! This whole situation is very BAD business and something needs to be done!

Sincerely,

**** *****
Business Response
Date: 09/18/2023
Nothing more we can do here. We do not own customers vehicle. We are not discounting a repair that was pre-existing per the customer when communicating their service request before we even touched the vehicle.
Customer Answer
Date: 09/18/2023

Complaint: ********

I am rejecting this response because: UNACCEPTABLE! So something will be done! Once again I no longer want to speak with you (***** ********, District Manager) you could not help me previously, once again it is unfair that I a long term customer is being accused of ONE scamming which is absurd and TWO for something that was broke in your shop, however I will just move forward with contacting the correct people to address the issue. Thank you, Have a great day! :)

Sincerely,

**** *****
Initial Complaint
Date:08/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dropped my vehicle off on 7/3/23 at Midas on frankstown Rd. Penn hills, PA for repairs after being told that were able and available to fix the problem. Every week I called and spoke to staff (mike) to get a update on my vehicle and each week it was always something different. He stated that it was diagnosed and would reach out to my warrant company. The next week he said I needed copies of my oil change receipts, so I emailed them to him. The following week I was told in his words that everything was looking good and he should have the ball rolling with my vehicle getting fixed. On 8/1/23 I received a call from Midas district manager (***) stating that I could either come pick my vehicle up or have it moved to another Midas to get fixed because they didn’t have the staff and my vehicle could sit for another month before getting looked at. This was a tragic inconvenience to me because it was all new information to me. It was never communicated to me that my vehicle was not being fix, until *** called me. My car was moved to a different Midas in monroeville PA on 8/8/23. I had to start the whole process again and this took another 3 weeks. I spent 1500 dollars on rental cost during the time my vehicle was in the care of Midas from 7/25/23-8/25/23. I couldn’t receive reimbursement from my insurance company because a claim was never processed from the Midas in Penn hills during 7/3/23-8/1/23 when I was told by mike that it was. I would like rental reimbursement.
Business Response
Date: 09/15/2023
We do not
owe for a rental. Customer was told she had the option of picking up her car or
bearing with me while we made the repair- I told her it could be a month or
more and her exact words were that’s fine the dealer told me they had a 3 month
back up – at no point did she mention a rental
Initial Complaint
Date:08/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following email correspondence is with a representative of Midas's customer relations team and I about my service on July 14th 2023.

***** *****
Jul 25, 2023, 9:16?AM
to ************

Good morning, *****:

My apologies for the issues you are having after your last visit to Midas. Your vehicle was towed in. Oil full on arrival. We scanned check engine light for codes and found exhaust VVT solenoid bad. Replaced solenoid. Test drove vehicle. That's when the knocking was heard. We advised you take to the dealer; these engines have extended warranty through KIA. If the engine needs replaced, KIA will replace under warranty. Nothing more we can do here.

MY RESPONSE:
Dear ***** *****,

I wasn't pleased with the reply, but I'm going to assume that something isn't being shared with you.
Yes the vehicle was towed in with full oil because it was just changed a few weeks before. The only reason I brought it in was due to the noise I heard during acceleration. I thought it was the timing chain or a rod issue. ***** said he would address that during our first phone conversation. So you can't tell me that you didn't even know about it after the fact. As for the codes there was more than just one. With all of these codes you addressed the easiest thing to do and disregarded the others.
I was told to go to the dealership only until AFTER the work was done. I was told to go to the dealership only because of a new employee at your store told ***** about a test that could be done.
Midas Response:

***** *****
Jul 27, 2023, 6:48?AM
to me

Good morning, *****:

Thank you for the additional information. Please send me your current mailing address and we will get a refund check for $736.57 sent out.

I have still yet to receive this payment, and I was told a check was sent out on August 3, 2023. I have called 3 separate times with different excuses as to why I haven't received my refund. My case# is *******. Midas customer relations phone# 561-***-****
Business Response
Date: 08/28/2023
Customers check was returned stating "Undeliverable, Vacant" I left a VM for customer on Friday 8/28 to verify address and I will get check sent out again ASAP. I will resend check to address supplied in this complaint today 8/28.
Customer Answer
Date: 08/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory and will be waiting on payment. I returned *****'s call yesterday afternoon and left a message confirming my address.

Sincerely,

***** *******
Initial Complaint
Date:08/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my suv in for any and all oil leaks to be fixed and my suv is still leaking oil, I went back to the location in Bridgeville, pa and they told me they wouldn’t give me a refund and my car is ten years old so deal with it! I have three children and when I pay for my vehicle to be fixed I want it done correctly
Business Response
Date: 08/24/2023
Customer was in on 7/20 with Service Request - drop oil leak. We inspected the vehicle and found the oil pressure sender to be leaking. We replaced the sensor. Yes, unfortunately, customers 13 year old vehicle is experiencing multiple issues. we repaired the most obvious leak at the original visit. We did not cause the oil leaks and we are not refunding for a repair that was made to fix the oil leak that was found at the time.
Customer Answer
Date: 08/24/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

***** *********

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Midas Auto Service & Tire Experts - an Employee Owned Company is BBB Accredited.