Business Profile
Auto Services
Midas Auto Service & Tire Experts - an Employee Owned CompanyHeadquarters
Complaints
This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 197 total complaints in the last 3 years.
- 72 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid to have 4 tires replaced and during the tire replacement the tpms sensor in one of the tires was damaged and no longer works. Manager refused to replace the sensor unless i paid for it
Business Response
Date: 02/05/2024
On 2/3/24, we mount and balanced 4 tires customer supplied. We are not responsible for TPMS sensors going bad during the process.Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/22/24 Amt. 625.91 mis diagnosis lied from beginning were trying to spend me more than what needed as per my mechanic only one spark plug needed to solve problem he changed all 6& overcharged on that too. I took my car to my mechanic he checked car & told us only one plug was bad rest five are still good I spoke to **** about his dishonesty & rip off he still does not want to believe he wanted me to replace all 6 fuel injectors & possibly more you can imagine how dishonest he is please do necessary & help me to get over charged money back Thank You in anticipation of favorable reply - *********** *****Business Response
Date: 01/25/2024
Customer was in on 1/22. We did a computer diagnostic and performed a tune up. The signed invoice was noted - informed customer that vehicle needed more than just spark plugs. Needed fuel injector's and possibly more. Customer was adamant to just do plugs and clear codes so they can get back on the road to *** ******. Advised them that the vehicle may still be running rough and that this will not resolve issue and check engine light will come back on shortly.Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In August 2024 I paid for a new engine for my daughter's vehicle which I was told had an unlimited mileage warranty. She took possession of the vehicle and immediately experienced issues, including the engine light signal and failure to accelerate. She continued to have issues with the vehicle that resulted in loss of use. The shop would not extend a loaner vehicle. Her vehicle has now ceased to operate due to the engine after less than four months of use and only local travel. Midas has now refused to honor the warranty. I seek a refund for the engine and repairs. I made unsuccessful attempts at resolution with the shop manager and DM - **** *** (************).Business Response
Date: 02/15/2024
Engine was replaced on 7/13/23 under customer 3rd party warranty company. Customer was told the first oil change has to be within 3,000 miles per the one year warranty. When
the car came back on 12/20, The first thing we did was check the
oil and it was 2 1/2 quarts over full. **** the manager asked
the customer if they added oil they said yes it was low and they added oil, they
overfilled and the car had over 5000 miles since the engine install and still has not had an oil
change, our oil filter was still on it. We called the warranty company, they denied the replacement.Initial Complaint
Date:01/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wife’s vehicle went into one Midas shop. It had been running rough. The shop performed a compression test on engine which passed they recommended a tune up. This didn’t fix. They then replaced a timing chain which did not fix. We paid for repairs we’re recommended to have vehicle towed to Powel shop for more experienced tech to look at it. Which we did. Prior to being towed we test drove car and it ran rough to 1500 rpm but ran fine afterwards but the timing was not correct. Second shop looked over engine stating another issue. At this time my wife and I had vehicle towed from Midas to Mazda to have Mazda state that 4 cylinders have no compression and the engine needs replaced as well as it looks like the mechanic that worked on the car hacked it together. Byers Mazda in Columbus Ohio has the car if you would like to speak to them. You can call me. ************ Trying to add Byers tech review but having issues. I plan to take to court if need be as well.
**************************************Business Response
Date: 01/04/2024
Vehicle was towed in 10/4/23 with no coolant or oil in
it. Had bad oil leak coming from top of motor. Wires were cut on the wiring
harness and there was electrical tape on it as well. Started with oil change
new valve cover PCV, plugs, coils 2 injectors, with a Top End C Foam cleaner.
Deep Discount was given due to tech quitting and finding another tech to
complete work. This is before we hired him on as a manager in training. After
getting it together still needed more work. All previous work was starting
point. Later ended up doing battery, belt at cost, and timing kit at 27%. Got
vehicle together around 12/8. Was running driving on test drive up and down
Morse Rd. Zero to 1500 RPM it would sputter. 1500 RPM and on car ran just fine.
Before doing all that car would barely move and check engine light would flash,
and car would not go above 1200 RPM. By this time **** was hired as a Manager
in Training for us. Hire date was 12/4/23. Another one of our techs from 226
looked it over. There is also a TSB from NISSAN. With some of the running
issues after doing all the work that we did recommend replacing the ECU. We
check for remanufactured ones because dealer states the ECU for that vehicle
were on a national back order. Checked to see about getting a used one. They
told us only problem is most times the programming will not take too the new
vehicle because it will not match up. At this point, now customer shares that
his kid overheated the vehicle several times before it was towed into us which. This is vital information that should have been disclosed up front when vehicle was towed in, we would have had a different starting point then where we originally started
from if we knew this. All work that was done was done correctly and checked
over. So that's were that ended. Since then, he has sent nasty messages to me
and the manager of store 216. I have text messages saved on how we have been
spoke too. He was not honest on what was wrong with his vehicle from the start.
We have discounted pricing by well over a thousand dollars maybe two that would
been retail. Several employees have gone out of their way to help with this.
Bottom line, we did not damage the vehicle and we are not going to own this
vehicle and repair for free.Customer Answer
Date: 01/04/2024
Complaint: ********
I am rejecting this response because:The nasty messages are not due to the vehicle the nasty messages have to do with the fact I feel I was let go from company for personal reasons probably due to vehicle since I was hire after vehicle couldn’t be fixed and after vehicle was further damaged. Evidence show’s compression was good on engine when vehicle was towed in , when towed from shop to Mazda engine compression failed very obvious occurred in the hands of Midas. Also shows missing bolts cuts wires and a multiple other issues that could only occur while vehicle was being worked on. This will be going to court as well as the Attorney general. Penalizing a persons wife for their personal reasons and doing shotty work on a vehicle is very unprofessional if BBB won’t handle the court or Attorney general will evidence is clear. Taking prices off work that was done incorrect or didn’t need done isn’t help. Maybe do it correctly and not need to try to make an excuse.
Sincerely,
******* **********Initial Complaint
Date:01/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* *. ********
**** ******** **.
*********** ** *****
(**** ********
**********************
12/31/23
Better Business Bureau
Attn: Consumer Complaint Division
Subject: Complaint against Midas Auto Service Experts - *********** OH (1950 E. Galbraith Rd.)
Dear Better Business Bureau,
I am writing to file a formal complaint against the Midas Auto Service Experts located at 1950 E. Galbraith Rd., *********** OH, regarding a damaging incident that occurred during an oil change service on my 2012 Toyota Camry on December 7, 2023.
On the mentioned date, I entrusted my vehicle to Midas for routine maintenance, specifically an oil change. To my dismay, the oil filter housing of my car was damaged during the service, leading to a subsequent oil leak. The severity of the damage necessitated a tow to ****** ****** for a comprehensive diagnostic check.
The diagnostic check at ****** ****** revealed that not only did the incident cause damage to the oil filter and housing, but it also contaminated the entire engine oil. Consequently, I had to incur significant expenses for the replacement of the oil filter, oil filter housing, and all of the engine oil.
The financial burden aside, this incident resulted in considerable inconvenience as I was without the use of my car for the entire work week. Despite multiple attempts to resolve the matter with Midas, including numerous emails, phone calls, and a personal visit to the Midas location, I have received no response from anyone at Midas, nor have I been offered any compensation for the damages and inconvenience I have endured.
I am disappointed by the lack of communication and the absence of any effort on Midas's part to address and rectify the situation. As a result, I am seeking your assistance in resolving this matter and ensuring that I am justly compensated for the expenses incurred, including the towing, diagnostic check, and replacement of the damaged components.
Enclosed with this letter, you will find copies of relevant documentation, including invoices from ****** ****** and records of my attempts to contact Midas.
I appreciate your prompt attention to this matter and trust that the Better Business Bureau will assist in facilitating a resolution between myself and Midas Auto Service Experts.
If you require any further information, please do not hesitate to contact me at (**** ******** or **********************. I look forward to your assistance in bringing this matter to a satisfactory conclusion.
Thank you for your time and consideration.
Sincerely,
******* *. ********Business Response
Date: 01/04/2024
Customer contacted Midas Consumer Relations on 12/11. Location made contact and manager was going to drive to customers location to inspect the vehicle and determine the issue. Customer cancelled this visit. DM has made 2 attempts to contact with no call back. Nothing more we can do here until we have a chance to properly inspect the vehicle to determine the issue.Customer Answer
Date: 01/04/2024
Complaint: ********
I am rejecting this response because: No one from Midas has attempted to contact me. I have no voicemails on my cell phone and no emails or letters have been sent to me. It has been almost 1 month since they damaged my car (it happened on 12/7/23). I have called, emailed, and stopped by personally at Midas.
Sincerely,
******* ********Initial Complaint
Date:12/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[**** Attorney General complaint. See file.]Id preferably would want my money back. I was charged for issues that werent fixed.Problem Area: Billing Issues Purchase Date: 11/24/2023 Total Price: $736.98 Disputed Amount: $0.00 Amount Paid So Far: $0.00 *********** Model: Accord lx special edition Year: 2006 Purchase Mileage: ****** Current Mileage: ****** Warranty Type: Unknown VIN: *****************Business Response
Date: 12/22/2023
Customer was in on 11/24 with ********************** Request - OIL CHANGE, C/K ENGINE LIGHT ON. CHECK AND ADVISE. We did the diagnosis and estimated the work. Customer approved. Work was completed on 11/24. If there is an issue, customer needs to return so we can inspect and repair accordingly under warranty if parts we installed are faulty.Initial Complaint
Date:12/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/19/2023 I took my vehicle in to be checked with complaints of a growling, crunching and sound as if some thing is loose in front passenger wheel. SUV was inspected by technician ******, He informed me that upon inspection he noted that the noise is coming from my struts, brakes and the looseness sound was my stabilizer links. I told Him that I have a warranty on my brakes elsewhere. He assured me that was the issue so I gave the ok to proceed, Work was done car still making same noise. Was told to allow everything to settle and adjust, I returned to midas 8a 10/24/23 because my car is worse than it was when I originally brought it in. A mngr from the austintown store was there filling in, I explained everything to him. He inspected my car then informed me that ALL the parts that were put on my car were bad and that he will order everything and to call in the a.m and speak to ******, I did. ****** stated that I just reminded him that he need to call about the parts and he'll call me back and that he didn't know anything about the brakes being bad he have to speak with the fill in. ****** never called back 10/27/23 I called midas customer support and filed a complaint.Called back 11/2/23- *****- informed that it has been days and I have yet to hear from anyone. They claimed a regional Mngr by the name of ***** ****** left a vm on 10/30/23 for me to bring my car back in, I told rep I don't have any missed calls or vm. 11/3/23 took my car back to midas x4 today. 11/3/23 customer relations- ******- told me to email copy of invoice to *********************** and they will credit my account for the full amount of 1094.67 . invoice was emailed and I asked for confirmation that email was received. 11/6/23 received a call from **** *************** stating he's regional mngr. 11/9/23 spoke with **** , to meet at the austintown store 11/17/23 @ 8a. 11/17/23 8:30 am as **** called midas and informed store mngr h want be in until 9:30 am and to check my car. I was there until 11:45a **** never showed. They are now giving me a diagnosis of control arm w/ ball joint as the cause of the noise that I originally took it in for and have not intentions of honoring issuing the credit as they stated. This 1094.67 is billed on a midas credit card. So far 1 monthly payment has been made just to keep from accruing additional fees.Business Response
Date: 12/27/2023
We made her an estimate. She had bad control, arms and bad
tires and didn’t wanna replace nothing, struts we installed are fine. we are not responsible for multiple issues.Customer Answer
Date: 12/31/2023
Complaint: ********
I am rejecting this response because: As I previously stated and as it shows in the documentation, the issue that I took my car in for is/ was not being addressed. I was originally(pg. 1) told the noise was due to bad struts and brakes, Which resulted in a $1200 bill and car not repaired. Now they're " trying" to say it's due to a bad control arm and tires, which was not said when they sent me to a store other than the store that gave the original diagnosis and did the work on my car. The last paper (pg. 5) they gave me is not an estimate. An estimate is an itemized list with calculations. What was given to me was a list of things that they felt they found wrong with my vehicle, not what was causing the noise!
Sincerely,
******* ***Business Response
Date: 01/04/2024
Nothing more we can do here, unfortunately, customers 13 year old vehicle is experiencing multiple issues due to normal wear.Customer Answer
Date: 01/08/2024
Complaint: ********
I am rejecting this response because: No resolution offered.
Sincerely,
******* ***Initial Complaint
Date:12/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[**** Attorney General complaint. See file.]Constituent took vehicle to Midas ******************************************************** ************ for an oil change. The oil cap was not put back on correctly causing the engine to fail and produce black smoke. Constituent can only speak with assistant managers at location, district manager was to contact but has not to date. Constituent was guaranteed new engine verbally. Constituent was denied refund for oil change and has no ETA for repairs to her vehicle.Business Response
Date: 12/22/2023
We have customer in rental and vehicle is being repaired. Will have DM follow up with customer.Initial Complaint
Date:12/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an online appointment to be there from **** to 230p Friday December 1 I got there early ****p. ****** lied to me from **** to 630 pm!! He charged me for a wheel alignment they never completed!!! Had me waiting all day for tires and sway bar link kit. At 6pm, he **** tells me they can't get the part!! My door was also stuck resulting on me driving through **********, Oakland County with my inside console lights on! The wheel was worse driving home than when I brought my car!!! Very unprofessional, no care, no regard. Called the customer ********************** line to complain when I got home!!Business Response
Date: 12/21/2023
Please ask ************** to provide the Midas location she is referring to in her complaint so we are able to investigate. Thank you.Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid to have new tires mounted on my 2021 F150. During install they damaged all 4 wheels. They hired a company to repair them but that company said they were too damaged and needed to be replaced. They agreed to replace them but after 3 months I still have not received any remedy or resolution.Business Response
Date: 12/19/2023
DM is in contact with customer working on resolution.Customer Answer
Date: 12/26/2023
Complaint: ********
I am rejecting this response because:the response has no action or remedy. I did receive another phone call telling me nothing except “we didn’t forget”
Sincerely,
***** ****
Midas Auto Service & Tire Experts - an Employee Owned Company is BBB Accredited.
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