Business Profile

Amusement Parks

Cedar Point

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

73 total complaints in the last 3 years.
31 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,

I purchased 2 Gold passes last year 2022 for the 2023 season. I was told that the bring-a-friend tickets was $19.99 and led to believe that was the price all the time. This year I looked to buy 2 tickets on May 28th and they said they were $44.99 for May 29th. I waited to call on May 29th to ask and now the prices went up to $54.99. A regular priced ticket online is $59.99. Where is the season pass perk.... $5? I would not have spent the money for Gold Passes if I knew the bring-a-friend discount would change. This was not told to me during the time I was buying them at the park.
Business Response
Date: 05/31/2023
The Guest was contacted and assisted by a member of our Guest Experience Team.
Customer Answer
Date: 05/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****** **
Initial Complaint
Date:05/25/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Not only is 60% of your food/drink areas closed - so our free drinks were hard to locate. But a lot of your rides as well. I don’t feel I should have had to pay $49.99/ticket Michigan bundle-4 tickets to be exact to have to search for food and our drinks that came with our tickets because you decided to open understaffed. If I’d known I wouldn’t have come today. It’s not fair I didn’t get the fair experience as someone in a few weeks will get and they paid the same price. I’m very disappointed and my family comes at least 2-3x a year and we won’t be back if I don’t get some sort of compensation for this lack of service. I feel a refund is sufficient compensation understandably for the inconveniences. I also had a hard time searching to get water which being 8 months pregnant and needing to stay hydrated I almost passed out numerous times because of this inconvenience. And the few places that did offer drinks my family had stated that every pop has been flat.
After we’ve walked the whole park, majority of everything and quite a few rides are closed as well. This is unacceptable. I’ve never been so disappointed in Cedar Point.
We’ve never come this early in the season before but because this was the only time I could with my family before having a baby and I am greatly let down with how you guys think this is acceptable for guests.
*not have the freestyle areas open also limited the drink choices my husband and I could have. Restaurants only offer the basic fountain drinks while the freestyles had more zero sugar or caffeine free options we required. We only saw 2 open throughout the whole park.
I’ve emailed the president, vp and director of operations and received no response. I also called same day we were at park and customer service rep and her manager basically told me to kick rocks.
Business Response
Date: 06/12/2023
The guest was contacted by a member of our Guest Experience Team.
Customer Answer
Date: 06/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

They contacted me and we have come to a mutual agreement of consolation for the issues.

Sincerely,

******** ********
Initial Complaint
Date:05/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May21,2023, I went to Cedar Point office as I was instructed to in March of 2023. To roll over previous passes . That I didnt use , I spoke with ****** in the office in March he went through all three accounts and gave me all three accounts years thats I could roll over and that Cedar Point would roll over at that he could not give the price. was the only hang up. .

the information he gave was as follows;

******* ****** 2021 Platium Pass
******* **** 2021 Platium Pass
2022 Platium Pass
******** ****** 2021 Platium Pass

I would like a refund for the 2021 platium passes, and the food voucher
Business Response
Date: 06/09/2023
The Guest was contacted and assisted by a member of our Guest Experience Team.
Customer Answer
Date: 06/12/2023
[BBB Transcription via Phone]

Complaint: 20100827

I am rejecting this response because: Was charged more then what the settlement was. If he can call me back ************.

Sincerely,

******** ******
Business Response
Date: 06/12/2023
The Guest was contacted and assisted by management from the Guest Experience Team.
Initial Complaint
Date:03/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Kings Island Manner Harried and Sent me 4 Thearing Letters and Told Me that they are Still Refusing My Business now and they Never REFUND me for 2 Orders I Never got I Filed a Charge Back with my Bank Now and They denied I Now. They Blocked my Account Now with Cedar Point Online Store now and They Never Shipped out My Order Now Because of This now. I Told Them I Want 2 FREE PASS FOR 2024 TO Cedar Point Now. But They Are STILL REFUSING to Give me My Pass And My STUFF I Ordered from Cedar Point Online Store Now.
Business Response
Date: 04/05/2023
Hello
*** *********** was contacted many times by Kings Island and Cedar Point. Her last order was placed on May 30, 2022 and was confirmed delivered on June 7,2022.
Please close this complaint.
Thank You ??
******

****** ****

Director, Park Operations | Cedar Point
Rides, Admissions, Guest Experience & Traffic Operations

One Cedar Point Drive | Sandusky, OH 44870

p: ************

e: ********************

Customer Answer
Date: 04/07/2023

Complaint: ********

I am rejecting this response because: YOU ARE LYING TO TO ME NOW YOU NEVER REPALY TO ME NOW . YOU ARE STILL LYING ABOUT THIS NOW. USPS TOLED ME NOW THATI NEVER GOT IT NOW.

Sincerely,

*** ***********
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order was a gift came in original box was not packaged within another box very compact. It was wrapped an given to my 12 year old grandson for Christmas upon him trying to assemble there were several broken components too many to count to even try to assemble I've attached pictures and order information. I've sent them pictures and have been.in constant contact via email with no resolution. I want my money back or a replacement. This has been going on too long a child is without his one large gift request. I've attached as many pictures as possible but have more pictures of broken pieces you can see where the coaster can't be put together in its entirety due to broken pieces
Business Response
Date: 02/09/2023
Hello
****** was issued a refund.
Thanks
******

****** ****

Director, Park Operations | Cedar Point
Rides, Admissions, Guest Experience & Traffic Operations

One Cedar Point Drive | Sandusky, OH 44870

p: ************

e: ********************
Initial Complaint
Date:10/25/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 fast pass plus tickets on Saturday October 22nd, 2022, for at total of $597. The fast pass plus fees are additional charges on the regular admission ticket price. It was advertised with this fast pass plus ticket that I would not have to wait in the long standard lines, sometimes having a 3hr+ wait time. It was advertised “wait less, ride more” for the pass. Knowing this, the fast pass plus seemed like a good investment to skip majority of the line, however, I was not given that at all. Some rides in the fast pass plus lane had a wait time of up to two hours and other rides were constantly under maintenance for hours at a time throughout the day. The fast pass plus ticket was available for anyone to purchase, there was no limit on sales to control the amount of traffic in those lines. If everyone has the pass then it loses its value, and you end up waiting in lines anyway. Sales of the pass were inflated where there should be a cutoff. Furthermore, the pass, on a normal day, sells for $139 but on October 22nd only, the price was increased to $199 each. There is no option for a refund on the pass when I confronted a salesperson, I explained that the wait times were still very long and the rides were under maintenance for hours at a time, I still was not allowed a refund.
Business Response
Date: 11/28/2022
[BBB transcription via email]

We have been in email contact with ****** **** about his experience and offered him 3 – Fast Lane Plus wristbands for his next visit in 2023.

Customer Answer
Date: 11/29/2022

Complaint: ********

I am rejecting this response because:
Thank you for your message. I have given it some thought and accepting vouchers would not be ideal in my situation because beginning 2023 I am beginning a full time graduate program and would not properly utilize the opportunity. A refund of the expenses is more favorable given these circumstances. Thank you very much for your response in this matter.

Sincerely,

****** ****
Business Response
Date: 11/29/2022
A refund in the amount of $597 for the 3 purchased Fast Lane Plus wristbands was issued to card ending in ****.
Customer Answer
Date: 12/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:10/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You HARASSMENT AND SENT ME A THREATENING LETTER NOW. You are RUSEEING TO REFUND ME NOW FOR ORDER #***** I SENT IT BACK NO. I PAYDED FOR ORDER # ***** AND ORDER # ***** AND YOU ARE RUSEEING TO SHIP THEM NOW. YOU NEVER REPLAY TO ME NOW.
Customer Answer
Date: 11/08/2022
[BBB transcription, Consumer submitted a duplicate complaint]

You Never Reply To Me Now it’s been Over 3 Months Now and You are Still REFUSING To Refund Me and YOU Are Still REFUSING MY BUSINESSES and YOU ARE STILL REFUSING TO GIVE ME TOO FREE PASS NOW FOR 2024. This is FRAUD FRAUD FRAUD NOW and YOU NEVER REPLY TO ME NOW.
Business Response
Date: 11/08/2022
This inquiry has already been addressed by Kings Island on behalf of Cedar Fair.
Customer Answer
Date: 11/08/2022

Complaint: ********

I am rejecting this response because: THEY ARE STILL REFUSSING TO REFUND ME NOW AND STILL REFUSSING MY BUSSING NOW.

Sincerely,

*** ***********
Initial Complaint
Date:10/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/13/2022 visited Cedar Point
My iphone 12mini was in the inside pocket of my jacket and fell out while on the millenium force. I used the find my iphone app and located the cell phone in an area that pedestrians are not allowed but service workers are. I contacted Cedar Point...filed a lost and found report and provided a map showing exactly where my cell phone is located (which is surrounded by paved paths and driveways). I was told that the staff does a full sweep of the park at close (which during this time of year is which is 12am) and if they find the cell phone they will hand it in to lost and found.
My phone was not in an obscure location and if they looked for it or allowed me to I believe it would have been found. It is now almost a week later and I have not heard anything about my phone. I have attached the map showing exactly where my phone was/is located.
I do not believe anyone went out and searched for my phone.
Business Response
Date: 11/03/2022
Any lost and found related inquiries need to go through [email protected] with the lost report information.
Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

I purchased five tickets for Cedar Point (Cedar Fair) for the date of 10/14/2022. This is the first time I have taken my children to experience the park (ages 11, 6, 4). It is clear that this company is experiencing significant staffing issues. I understand that most companies are experiencing staffing issues and customers should give some grace but the situation at Cedar Point is unacceptable. A company should be expected to adjust operations if they do not have appropriate staffing. My young children were only able to ride one ride. My eleven-year-old was able to ride two. We were not able to purchase food or drink due to the length of the lines. This business was not able to provide the services that were sold. I have directly contacted CP requesting a full refund. The initial response was intended to pacify my complaint. There was additional correspondence, but they are not willing to provide a refund at this time. I have multiple screen-shots from other customers that will support my claim regarding the service on 10/14/2022. I can supply upon request.
Business Response
Date: 11/03/2022
5 return visits to the park have been offered. Any additional inquiries regarding the return visit can be directed to [email protected].
Initial Complaint
Date:10/04/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I have been passholders for roughly the last 10 years. My wife has significant health issues including: End Stage Renal Disease, Congestive Heart Failure, Gastroparesis, Type 1 Diabetes, Autism, Hypoxemia, high BP, anxiety, and hyperparathyroidism. My wife uses a CPAP and has 2 oxygen concentrators (1 is a portable). She is also on a specialized diet. In 2019 we renewed at Canada's Wonderland in 2019 and the pandemic hit. Season passes were extended because of this until Monday September 5th due to Canada’s Wonderland’s extended closure. On the website it indicated that if you renewed your pass that your benefits would continue. As I wasn't sure what would happen if I renewed my passes at any other location and I could not get ahold of anyone from Canada's Wonderland via phone, facebook, or email I renewed. After 9/5/22 I was a little less concerned as both the website and APP show that we still have 2022 dining, it says "all yours already". We found out that this wasn't the case when we visited Carowinds and our dining passes did not work. We had plans to visit Cedar Point the following weekend and a phone call with them confirmed that even though we renewed our passes that the dining plan was not valid until 2023 creating a 3 month gap. We visited King's Island last weekend and it was an absolute disaster without the dining plan. We still have plans to visit Dorney Park, Worlds of Fun, and King's Dominion for Halloween and also several parks for Christmas. These all have to be weekend trips where we immediately leaving after my wife completes dialysis. I'm not excited at all trying to figure out what to do for food during those trips. Obviously, if the money for the passes had been refunded during the pandemic then this situation would have never created itself and there would have never been a gap in benefits. Personally, for myself and my wife I'm asking that our 2022 platinum dining passes be reinstated for the rest of the year.
Business Response
Date: 10/13/2022
This has been handled through the Guest Experience Team at Cedar Point. Compensation was offered for a visit to Cedar Point.
Customer Answer
Date: 10/14/2022

Better Business Bureau:

Thanks for your help and your time. Greatly appreciate it.

Sincerely,

***** ******

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Cedar Point is NOT a BBB Accredited Business.