Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cedar Point

  One Cedar Point Drive Sandusky, OH 44870-5259

• 

  Cedar Point

  2001 Cleveland Rd Sandusky, OH 44870-4403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about false advertisement and unethical, immoral business practices as illustrated in the below screenshot and described more fully in the attached email after purchasing 4 ***** season passes for a price of $396 plus processing fees.This is a complaint about poor, slow, terrible customer service. They have had the issue for 2 weeks. Hold times on the phones in excess of 30 minutes while working from 10-4, limited hours. No option to leave messages.

  Business Response

  Date: 09/01/2025

  This Guest was contacted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Company called me, listened to our concerns, and we reached a resolution. Thank you Six Flags and BBB.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early August 2025, I received a promotional offer from Cedar Point for $99 season passes, which stated they included admission to Cedar Point and Halloweekends. In all previous years when I purchased season passes, admission to haunted houses during Halloweekends was included at no additional cost. The promotional materials I received did not mention any changes to this policy.Relying on this history and the offer, I purchased one $99 pass in my name, ******* ***********, and another $99 pass in my fiancs name, **** *******. Both were purchased using my credit card.Approximately five days after my first purchase, Cedar Point issued a public announcement stating that haunted houses during Halloweekends would now require a separate paid ticket. This was the first time I learned of this change. It was never disclosed in the promotional offer, purchase page, or checkout process prior to my purchases.The haunted houses are the main reason I buy Cedar Point season passes. If I had been informed they were no longer included, I would not have purchased them. This change, made after my purchases, materially reduced the value of the passes and altered a core benefit I reasonably expected to ********** advertising the passes as including Halloweekends without disclosing the additional haunted house feeand then announcing the change after collecting paymentCedar Point engaged in misleading and unfair sales practices.

  Business Response

  Date: 08/23/2025

  This Guest was contacted by a member of the Guest Experience Team.

  Customer Answer

  Date: 08/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, which includes a refund of both passes purchased, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:08/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cedar Point sold both 2025 season passes and now 2026 season passes advertising Halloweekends to be included and after the purchase has since gone back requiring that a separate price be paid for admission to haunted events that have always been included and have such been implied to be included.

  Business Response

  Date: 08/16/2025

  This Guest was contacted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 08/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The mazes and houses were always apart of the haloweekends experiences and were included. They weren't told to be suddenly not included with passes until suddenly this year. You were misleading in your promotions
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I am writing you because my husband and I fourth year anniversary was yesterday and we decided to go to cedar point with our girls. We purchase fast pass plus and are gold members. We were told we could come early to enjoy the rides at the park but nothing was open when we arrived. We just walked around. Our pictures for some rides we were unable to retrieve because no one was there or it was closed .we tried to get the pictures that we did get on the little card and as we were exiting there was only one person at the photo with a long line so we didn't get our anniversary pictures. We finally got on the steel vengeance but it took a minute because that was closed. Our food pass didnt work we purchased are first meal we went to customer service had to wait in line and finally got a band . This was not the greatest experience for our anniversary celebration and we have never experience this at cedar point!

  Business Response

  Date: 08/16/2025

  This Guest was contacted by a member of the Guest Experience Team.

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27th,2025 we attended Cedar Point Shores around 130pm and had to leave around *****pm. The park was very busy , but we noticed that everything was limited. You could only go around lazy river 1x and then back inline again for 45min, water slides were 45min waits with three others down. Tide pool was limited to the number of people at a time. We spent $150 on tickets alone. We only were able to ride these two as the lines were too long. This doesnt include the very unprofessional lifeguards who decided to yell at my children telling them were they can and cant look when there was a medical emergency within the park and then proceeds to get nasty with my husband when he was asked for his name he walked away. When my child was asking where a restroom was at the lifeguard that was asked for his name came over to make sure the lifeguard was OK in a very rude fashion. At this time Security was requested by us. When security arrived other lifeguards wanted to impede on the conversation that did not pertain to them. I have asked for a refund already was told to go through my insurance that I bought, but they are denying me as it doesnt fall under any of their reasonings. So I am now coming here to request my refund for not getting the services from the park. The park should limit the number of tickets sold per day if you don't have the manpower or limit the number of tickets per day so everyone has a chance to enjoy the park.

  Business Response

  Date: 08/07/2025

  This Guest was contacted by a member of the Guest Experience Team.

  Customer Answer

  Date: 08/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/31/25 I purchased a 2026 Prestige Pass online. On 08/1/25 at approximately 9:00 am I went to ************** at the front of the park to get my pass. They don't have any passes.

  Business Response

  Date: 08/06/2025

  The ******************************** contacted this Guest. The park no longer offers physical plastic cards for Season Passes. 

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23688650
  
  I am rejecting this response because:

  I paid for a Prestige Pass.  I want a Prestige Pass. 

  The attached photos were taken inside Cedar Point on 8/6/25 showing advertisements for the 2025 Pestige Pass and Gold Pass cards.  These are physical cards shown.  The webside selling the pass shows a physical card.

  All Cedar Point has to is make me a Prestige Pass card exactly like the million of other pass cards they have already made for everyone else, and I will pick it up at Guest Services.  Everyday I see phsycial pass cards at Cedar Point.  These people got their cards somehow.  Treat me the exact same way.  All want is the exact same black plastic Cedar Point Prestige Pass that says "Cedar Point 2025 Prestige Pass FUN" as show in their advertisement currently on display in the park.  Claiming to have no cards available is no excuse. Cedar Point and Six Flags have plenty of experience manufacturing pass cards. Make one.

  Coppied from the Cedar Point 2026 Season Pass Terms and Conditions:

  "Six Flags Parks Prestige Season Pass Terms and Conditions"..." Effective July 29, 2025" ...

  "A Prestige Pass ** Card is required for admission at all times.  If a Prestige Pass is lost, stolen, or forgotten, the ** card can be replaced (only at the park of issuance) for a non-refundable replacement fee, or a regular park admission ticket may be purchased at full gate price."
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06.25.25 Purchased Fast Lane Plus tickets due to wanting to be able to ride all the top roller coasters at the park while there for one day. Roller coasters were intermittently closed throughout the day causing wait times to exceed what was possible to ride all the roller coasters in one visit. In order to have timely access to the top roller coasters the Fast Lane Plus pass was needed as the regular Fast Lane pass did not include the top 6 roller coasters. One roller coaster on the list was not open yet and I was denied access to Top Thrill 2 since I had flip flops on but was told by the ride operator "I could go buy shoes with backs at the store next to the ride." I have spoken to ************** at the park, on the phone and email regarding a refund, first for Fast Lane Plus cost then the entry ticket cost since they denied the Fast Lane Plus refund but did offer future tickets, which were not an option as we were in the area for 1 day and I live 7 hours and 18 minutes away from the park I have gotten the failure to submit the request, the run around, deflection to other people and denials based on wrong information and when I ask to speak with someone in management I get told to just contact Cedar Point with no management contact information provided. The entire complaint and supporting emails are attached (as 2000 characters is not enough to explain the situation.) I am seeking a refund for the cost of the entry tickets and parking.

  Business Response

  Date: 07/30/2025

  Guest was contacted by a member of the *********************************

  Customer Answer

  Date: 08/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a reservation thru Cedar Points website, the package included one night stay, two entrance tickets to the park, drink vouchers, and parking voucher. Once you make the reservation, they require full payment at that time. Upon arrival the clerk at the hotel Cedar Point express told me I have to give them $50.00, which I used my debit card, I think it's in case any charges acquire like buying a movie or phone use, I did none of those things, so there no reason for them to keep it. I also asked when this deposit gets returned, I was told 5-7 days after check-out. I was there June 30, 2025 till July 1, 2025

  Business Response

  Date: 07/27/2025

  This Guest was contacted by a member of the Guest Experience Team. Guests with similar inquiries can contact us at *************************************************.

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *********** including my 54-inch-tall son, visited Cedar Point on 07/20/25, as season pass holders. We stopped at guest services at park entrance to have my son measured, this is not a common occurrence for us; he simply wanted a wristband. His measurement was 54 inches & received a 54-inch wristband. Measuring 54 inches is a routine for us, & he has been measuring this height throughout the summer without any issues when riding 54-inch ridesuntil yesterday. Later in the day, my son attempted to ride Raptor. The ride operator, who was not actively operating the ride at that moment, declined his entry despite him possessing a 54-inch wristband & having ridden the ride multiple times previously without incident. Additionally, he rode Rougarou earlier in the day. This inconsistency is concerning; the wristband alone was not enough to guarantee access. We approached guest services to request a supervisor. Although a supervisor, Bina, was present, she did not address us directly, & several staff members temporarily handled our concerns despite our repeated requests to speak with a supervisor. When we expressed our dissatisfaction, we were told that, regardless of the wristband, ride operators have discretion over allowing guests on rides. They explained that ride operators are responsible for guest ************** from ******, ****, believed my son might be unsafe on Raptor. I questioned this reasoning by asking, if my son is considered safe at 54 inches on Rougarou, how can he be deemed unsafe on Raptor, which also has a 54-inch height requirement? Their response was to retract that explanation, but it leaves us puzzledif he's safe on one 54-inch ride, he should be safe on another. Ultimately, they provided us with Fast Lane passes, which is their usual response, rather than a clear resolution. Their final suggestion was to attempt riding Raptor later when staff rotation occurs, which we did. At that time, ****** allowed my son to ride Raptor without issue.

  Business Response

  Date: 07/27/2025

  This Guest was contacted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23630310
  
  I am rejecting this response because:

  I have received a few missed calls, yet no voicemailsno names, no numbers to reach back. I tried calling back but was met with an automated message that wouldnt allow me to input ******* extension. This silence, this disconnects, only deepens my frustration and concern.
  
  Its heartbreaking to see that ** associates are not as meticulously trained as ***** may believe. The inconsistencies are glaringthey raise troubling questions and cast doubt on what should be a smooth operation. I share ******* confusion, and I want him to know I feel just as perplexed and disappointed. I dont understand why our first attempt to ride Raptor was met with such difficultyperhaps Mango from ******, OH didnt take kindly to us. But regardless of the reason, the clear issue must be addressed, and I am desperate for that problem to be resolved.
  
  During our visit, we also rode Gate Keeper. The attendant there used her hand instead of a proper triangle ruler to measure, another inconsistency that cannot be ignored. Its frustrating enough that these irregularities exist, but even more so when after riding Raptoronce ****** allowed us on a second timeI spoke with her about these discrepancies. She insisted that not everyone has a triangle ruler because some are broken, claiming they are costly to replace. That is simply untrue. Triangle rulers are only a few dollarsCedar Point buys thousands of them, which will be expensive. The confusion stems from a false impression that they are expensive, creating a false sense of scarcity.
  
  Furthermore, Cedar Point is spending money handing out height bracelets that hold no real valueserving only as a misguided attempt to manage safety. Meanwhile, the associates are paid to distribute them, yet these wristbands are often inaccurate, with kids' heights off by inches. Its maddening to think of the resources wasted on superficial solutions, when whats truly needed is proper training or consistency, proper tools, and genuine care for the safety and experience of every visitor. This cannot continue. We need real change, and I am determined that this issue be addressed urgently.

  For ******* reference, I am attaching a photograph of my son receiving a 54-inch wristband on June 10, 2025, approximately a month and a half prior to our most recent visit.
  
  Additionally, I would like to clarify that ****** mentioned guest services measuring children's heights several inches taller than their actual height. In our experience, this was not the case. I believe that the resources allocated to operating guest services throughout the park and the cost of wristbands could be better utilized in areas where Associates are more urgently needed.

  The message above was meant for ***** ******, the Area Manager of Admissions, Guest Experience, and Traffic. Yet, hes still silent. If he genuinely cared, why did I not have the chance to speak with him directly? Why has he not responded to me? It feels like my voice is falling on deaf ears, and the frustration and hurt of being ignored only deepen the sense that my concerns are no longer valued.

  Sincerely,
  
  ***** *********

  Business Response

  Date: 07/30/2025

  A member of the ************************** team reached out to this guest.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  After my frustration with ******* half-hearted attempt, I was finally reached out to directlybut only after I voiced my frustration about the endless runaround, the frustration of never being able to talk to someone face-to-face or even get a reply that wasnt just a voicemail. The Operations Manager, in moment of "understanding", left me a direct number in his voicemail, but even then, I shouldnt have had to fight so hard just to get through. Its beyond disappointing that something as simple as speaking with someone about these ongoing issues is such an uphill battle. It shouldnt be this difficult to be heard.

  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/21/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a gold pass all park holder.we had a reservation at hotel breakers which is dirty, run down,overpriced.the staff is unfriendly, rude, and unhelpful.the place is run by teenagers with no customer service. The manager aneah ******** never replied to my emails or calls. I reserved a Lakeview suite and was given a regular suite.upon calling front desk I was put on hold for 35 minutes, hung up and went down to wait another 30 min in line to speak with ********** room was filled with bugs, crumbs, stains and mold. It was not cleaned prior to arrival and bags of trash (now our third day) are still in hallway. She told me she could either charge me the correct amount or refund 30% of one night. This was unacceptable as I should be charged for a standard suite since thats what I was in then separately compensated for the issues. **** said he applied 50% to friday night for the cleanliness. I stopped down saturday and he still hadn't so ******* said she applied it. I was given a $57 refund for 3 nights total. The outside of the building is filled with bird p*** and mildew, the bartender was rude on the boardwalk. Our food passes did not work and it took 2 hours at customer service to be fixed. I have an accessibility pass that we had to wait an hour for every day. Housekeeping never came once to replace towels or clean even though I called multiple times a day. The pool was filled with sand and dirty. The hibachi restaurant charged us double for our dinner and the food was under cooked and made my daughter sick.

  Business Response

  Date: 07/23/2025

  This guest was contacted and assisted by the Cedar Point Resorts Team.