Complaints

This profile includes complaints for Cedar Point's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cedar Point

  One Cedar Point Drive Sandusky, OH 44870-5259

• 

  Cedar Point

  2001 Cleveland Rd Sandusky, OH 44870-4403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Would like to make future guests at cedar point aware of the trouble that my family had at cedar point on July 20 2025. I have 2 issues. The first is about the front desk service. I ask the lady about getting my teamsters local 92 discount ($48.95) she refused me of the discount after I showed her the copy of the form on my phone. Ill attach same photo. Instead she was going to charge me $90 some dollars per ticket. I tried over and over explaining to her is clearly says to go to the front desk about the discount. All she kept saying was no we dont take anything on your phone like that. That they only do the $90 something dollars. So I downloaded the app and paid the $233 for 3 tickets. Much more than I would have saved. I ask her what I needed for the discount and she kept Turing me down. It really sucked because we planned for the $48. My second issue was the black worker on the top thrill 2. I was called names by him and yelled at from him in front of my daughter. All over a HAT. The foreign lady checking the height of riders stopped me first and was nice to me offering a locker and I ask her if I could just wear it while in line for 2+ hrs and I would tuck it in my waist line of my shorts. She agreed. Check the cameras. As I went on in to the line where they had the metal detector I had a bad experience with the younger black guy that ridiculed me. He stopped us and ask whats in my pocket and I explained my hat and that the last agreement that I tuck in my shorts. He refused me forced me to take my hat to my wife. So as I c as me back in line I held my hands up and no worries about my big bad hat. It was gone are you happy now and he began to yell at me what did say, huh tough guy? How about I throwed you out of the park. He followed us through the zig zag of the line shouting things about acting tough and kept saying come on tough guy say it Again. I kept walking. Plz check the cameras. He ended calling me a punk all in front of my daughter

  Business Response

  Date: 07/30/2025

  This Guest was contacted by a member of the Guest Experience Team. Guests with similar issues can contact us at *************************************************.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23634350
  
  I am rejecting this response because: I explained to the gentleman that sent me a email. Ill reattach the discount ticket form that I sent him. It clearly states that I need to see the front desk to receive the discount which I did. As for the way their employee treated me on top thrill 2 I have let him k ow more in detail of the severity of it. If I operated a company like CP I definitely would teach them not to do what he did to me. And I know they have cameras and they can review it. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *********** including my 54-inch-tall son, visited Cedar Point on 07/20/25, as season pass holders. We stopped at guest services at park entrance to have my son measured, this is not a common occurrence for us; he simply wanted a wristband. His measurement was 54 inches & received a 54-inch wristband. Measuring 54 inches is a routine for us, & he has been measuring this height throughout the summer without any issues when riding 54-inch ridesuntil yesterday. Later in the day, my son attempted to ride Raptor. The ride operator, who was not actively operating the ride at that moment, declined his entry despite him possessing a 54-inch wristband & having ridden the ride multiple times previously without incident. Additionally, he rode Rougarou earlier in the day. This inconsistency is concerning; the wristband alone was not enough to guarantee access. We approached guest services to request a supervisor. Although a supervisor, Bina, was present, she did not address us directly, & several staff members temporarily handled our concerns despite our repeated requests to speak with a supervisor. When we expressed our dissatisfaction, we were told that, regardless of the wristband, ride operators have discretion over allowing guests on rides. They explained that ride operators are responsible for guest ************** from ******, ****, believed my son might be unsafe on Raptor. I questioned this reasoning by asking, if my son is considered safe at 54 inches on Rougarou, how can he be deemed unsafe on Raptor, which also has a 54-inch height requirement? Their response was to retract that explanation, but it leaves us puzzledif he's safe on one 54-inch ride, he should be safe on another. Ultimately, they provided us with Fast Lane passes, which is their usual response, rather than a clear resolution. Their final suggestion was to attempt riding Raptor later when staff rotation occurs, which we did. At that time, ****** allowed my son to ride Raptor without issue.

  Business Response

  Date: 07/27/2025

  This Guest was contacted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23630310
  
  I am rejecting this response because:

  I have received a few missed calls, yet no voicemailsno names, no numbers to reach back. I tried calling back but was met with an automated message that wouldnt allow me to input ******* extension. This silence, this disconnects, only deepens my frustration and concern.
  
  Its heartbreaking to see that ** associates are not as meticulously trained as ***** may believe. The inconsistencies are glaringthey raise troubling questions and cast doubt on what should be a smooth operation. I share ******* confusion, and I want him to know I feel just as perplexed and disappointed. I dont understand why our first attempt to ride Raptor was met with such difficultyperhaps Mango from ******, OH didnt take kindly to us. But regardless of the reason, the clear issue must be addressed, and I am desperate for that problem to be resolved.
  
  During our visit, we also rode Gate Keeper. The attendant there used her hand instead of a proper triangle ruler to measure, another inconsistency that cannot be ignored. Its frustrating enough that these irregularities exist, but even more so when after riding Raptoronce ****** allowed us on a second timeI spoke with her about these discrepancies. She insisted that not everyone has a triangle ruler because some are broken, claiming they are costly to replace. That is simply untrue. Triangle rulers are only a few dollarsCedar Point buys thousands of them, which will be expensive. The confusion stems from a false impression that they are expensive, creating a false sense of scarcity.
  
  Furthermore, Cedar Point is spending money handing out height bracelets that hold no real valueserving only as a misguided attempt to manage safety. Meanwhile, the associates are paid to distribute them, yet these wristbands are often inaccurate, with kids' heights off by inches. Its maddening to think of the resources wasted on superficial solutions, when whats truly needed is proper training or consistency, proper tools, and genuine care for the safety and experience of every visitor. This cannot continue. We need real change, and I am determined that this issue be addressed urgently.

  For ******* reference, I am attaching a photograph of my son receiving a 54-inch wristband on June 10, 2025, approximately a month and a half prior to our most recent visit.
  
  Additionally, I would like to clarify that ****** mentioned guest services measuring children's heights several inches taller than their actual height. In our experience, this was not the case. I believe that the resources allocated to operating guest services throughout the park and the cost of wristbands could be better utilized in areas where Associates are more urgently needed.

  The message above was meant for ***** ******, the Area Manager of Admissions, Guest Experience, and Traffic. Yet, hes still silent. If he genuinely cared, why did I not have the chance to speak with him directly? Why has he not responded to me? It feels like my voice is falling on deaf ears, and the frustration and hurt of being ignored only deepen the sense that my concerns are no longer valued.

  Sincerely,
  
  ***** *********

  Business Response

  Date: 07/30/2025

  A member of the ************************** team reached out to this guest.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  After my frustration with ******* half-hearted attempt, I was finally reached out to directlybut only after I voiced my frustration about the endless runaround, the frustration of never being able to talk to someone face-to-face or even get a reply that wasnt just a voicemail. The Operations Manager, in moment of "understanding", left me a direct number in his voicemail, but even then, I shouldnt have had to fight so hard just to get through. Its beyond disappointing that something as simple as speaking with someone about these ongoing issues is such an uphill battle. It shouldnt be this difficult to be heard.

  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/21/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a gold pass all park holder.we had a reservation at hotel breakers which is dirty, run down,overpriced.the staff is unfriendly, rude, and unhelpful.the place is run by teenagers with no customer service. The manager aneah ******** never replied to my emails or calls. I reserved a Lakeview suite and was given a regular suite.upon calling front desk I was put on hold for 35 minutes, hung up and went down to wait another 30 min in line to speak with ********** room was filled with bugs, crumbs, stains and mold. It was not cleaned prior to arrival and bags of trash (now our third day) are still in hallway. She told me she could either charge me the correct amount or refund 30% of one night. This was unacceptable as I should be charged for a standard suite since thats what I was in then separately compensated for the issues. **** said he applied 50% to friday night for the cleanliness. I stopped down saturday and he still hadn't so ******* said she applied it. I was given a $57 refund for 3 nights total. The outside of the building is filled with bird p*** and mildew, the bartender was rude on the boardwalk. Our food passes did not work and it took 2 hours at customer service to be fixed. I have an accessibility pass that we had to wait an hour for every day. Housekeeping never came once to replace towels or clean even though I called multiple times a day. The pool was filled with sand and dirty. The hibachi restaurant charged us double for our dinner and the food was under cooked and made my daughter sick.

  Business Response

  Date: 07/23/2025

  This guest was contacted and assisted by the Cedar Point Resorts Team. 

• Initial Complaint

  Date:07/14/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to customer service and was provided with a very generic cut and paste response telling me that season passes are non refundable. I would understand that if I was requesting a refund due to an issue on my end, however I’m not. I paid cedar point to provide a service that we haven’t been able to use. I want my money back.
  
  I’m writing to formally request a refund for our season passes due to repeated and ongoing issues weve experienced at the park this season. We’ve visited three times so far, and on each visit, the vast majority of rides we attempted to go on were either shut down, stuck, or evacuated often just before we were about to board. Most recently, during our visit today, we spent three hours in the park and attempted to ride five attractions. All five were shut down or became inoperable while we waited. We only managed to ride one attraction, which itself was shut down immediately after we got off. These repeated issues have made it impossible for us to enjoy the park or justify the investment we made in our season passes. This pattern has left us frustrated and disappointed, and unfortunately, we no longer feel confident that future visits will offer a better experience. Given these circumstances, we are requesting a full refund for our season passes. Please let us know what documentation or next steps are required to process this request. We hope Cedar Point takes this seriously and values guest satisfaction as much as it values its reputation.

  Business Response

  Date: 07/16/2025

  Season Passes are a non-refundable item. Nonetheless, this guest was contacted by a member of the Guest Experience Team and was provided a good-faith gesture.

  Customer Answer

  Date: 07/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We live out of state. We make multiple trips a year just for Cedar Point and all summer it’s been a waste of money and time; the business offered us 4 single use fast passes which are useless as we already have the ADA fast pass accommodations. This has been such a miserable experience for us and I’m sorely disappointed. This is not the Cedar Point service that it used to be and it’s sad  

  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is today, July 9th 2025. I spoke with a representative of the company whom told me I can have my vouchers renewed. She was given my information and we got off the call with each other. I was very pleased until I hadn't received any email stating my vouchers were renewed. So I called again and went through about 4 different representatives to end up being told no my vouchers cannot be renewed, lastly the final person I spoke with must of considered me incapable of understanding him because he continued to repeat himself. I explained my issue and was mis informed. I think they should keep better record of voucher redemption and renewal . I should not be disrespected, as I was not being disrespectful also only remaining calm and patient with all that was going on with the back and fourth.

  Business Response

  Date: 07/15/2025

  This guest was contacted and assisted by a member of the Guest Experience Team. 

  Customer Answer

  Date: 07/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23578008, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family experienced Fraud of services via omission at Cedar Point Shores.... On June 30 our family were sold tickets to the park without being informed that all rides were non operational.... Our kids found out at the first ride that the whole park was shut down...We went back to the window and asked when the rides would start back up they said they didn't know ... We asked for a refund they refused citing a refund policy but we were not informed at time of purchase that none of the rides were running ... Our family had only been in the park for about 45 mins.... We decided to wait bc our kids were upset and we could not get our money back... After an hour they opened rides back up BUT the little city w a bucket had most of its slides closed due to not enough staff... Only half the ride was operating.... This attraction was what our daughter wanted to experience the most... then rides shut down again.... Our kids got to ride 2 1/2 rides for $400.... We reached out to customer service via phone on the 30th they said new txs would be emailed too us by end of day but they never sent them.... I reached out to their customer service again through email they agreed to a full refund but never messaged back on how to get the refund... We used a disposable **** at the park that can not have funds charged back ... We had to get the **** bc bc they did not accept cash...

  Business Response

  Date: 07/13/2025

  Guest was contacted by a memer of the Guest Experience Team. 

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18, 2024, I attempted to purchase a ticket on Cedar Points official website using my BCP debit card from ****. The site showed three consecutive error messages, so I assumed the transaction had failed. I then used a U.S. credit card, and that payment was successful I received my ticket without any issues.However, shortly after, I discovered that Cedar Points website had charged my BCP debit card twice, for a total of $120, despite showing error messages and not providing any tickets for those failed transactions.I immediately contacted my bank (BCP *************** del Per), and they confirmed that both payments were successfully processed and received by Cedar Point. The last four digits of my debit card are 6211. Since then, I have made several attempts to contact Cedar Point through different channels to request a refund. I have received no response, no refund, and no explanation absolutely ********** has now been almost two months since the incident. I am extremely disappointed by the technical failure of Cedar Points website, and even more by the complete lack of accountability and customer support. It is unacceptable that an international customer loses $120 due to a faulty system and is then ignored. I urgently request assistance to get my money back at this point, it feels like theft if no resolution is offered.

  Business Response

  Date: 07/09/2025

  This guest was contacted by a member of our Guest Experience team. 

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14th we purchased Season Drinks Plan Plus, and they charged us the amount of the Plus. However we only were given the stardard Seasons Drinks Plan. And when my Father **** ********** called **************** was terrible refused to fix it. They also attempted to charge us more to upgrade it, refused to file the issue and refused to give us a manager. They refused to handle it when it was a miscomunication or something on their end.

  Business Response

  Date: 07/06/2025

  Guest was contacted by a member of the Guest Experience Team.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once against we spend hundreds on season passes. Hundreds more on hotels through the year. We bought the season passes again with all of the hype on these new coasters. We go to most parks in the region, and this year we are even planning on Canada in August. I just do not understand why rides are always down. Our last visit it was Maverick down all day. for people that apparently were cleaning, I don't know. Now this is the weekend coming up that we are bringing 5 our children and their kids. Looks like TT2 is down again for the 3rd time this season. Of course, I find this out after shelling out for-park tickets, fast lane pass, and food passes. we get the feeling that they just don't really care anymore. You cannot even get ahold of CS anymore, and when you send an email. 3 now this year, they don't even reply to them. the six flags merger might be the dumbest move they ever made. Seems to be a shortage on smart moves lately. Including me spending over 2000 to bring my family this year. I emailed them after my kings island visit about a refund for my fast lane pass for my granddaughter who last minute has a seizure and could come on the trip. Never heard back. Emailed them about another issue at cedar point. Never heard back. and this was after several attempts on twitter. then yesterday about a purchase. nothing back again. I give up. this will be our last year buying anything from this company anymore, and I am a travel agent, who should know better at this point.

  Business Response

  Date: 06/28/2025

  This guest was contacted by a member of the Guest Experience Team.

  Customer Answer

  Date: 06/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *****

   

  Yea the email was another nothing burger. 

  Does it really matter? I just spend over 3K to bring my family 21 people this past Saturday, and it was more of the same nonsense.  Tried 4 times to Ride TT2, broke down all 4 times. Barely ran all day, Millenium force down all day. Multiple kids rides closes throughout the day for the 6 grandchildren we brought. Sirens curse up and down all day. Perhaps they should stop overselling Fastlane, because using it to ride 5 rides at $200 bucks a pop is robbery. This place gets worse and worse. this will be my last season using the prestige pass. IF I DECIDE on another wasted drive from central Michigan, it will be one time visit after this. The nickel and diming people to death is out of control, and for what is my main issue. It's become so poorly run it's not even fun anymore, but what do they care?

   

  oh, and the power outage. Saturday, thanks for cutting our day short. I can just think of better places to visit yearly with my family then this. Will not ever do this again, and yep, my reviews are going up everywhere. I run a business, and i would never get away with robbery of thousands of people. 

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May I paid $218 for my daughter and her cousin to come to cedar point with there school on a field trip on June 10thand they purchased fast lane plus inside the park when they got there. i paid $109 a piece for trip. the complaint is why are ride operators denying them to ride in the front of the trains of at least 3 rides?? when i spend my money i want to be able to have fun and not be dictated to on where i want to ride. i called and spoke to supervisor ****** which was no help she justified their actions hence why you are receiving a request for a higher up to respond to me. I would appreciate it.

  Business Response

  Date: 06/25/2025

  This Guest was contacted and assisted by a member of our Guest Experience Team. At some of our attractions, Guests are assigned specific seats.