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Business Profile

Online Retailer

Lamouren

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/26/23 I placed order #***** for Master MH-75T-KFA 75,000 BTU Kerosene/Diesel Forced Air Heater for $116.22. Email received says the product was received and I have received nothing. This charge was placed on my credit card. I would like to get my money back if possible

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased artificial Christmas tree from lamouren.com on 11/25/23. Order tracking showed that it was shipped from China and delivered to an address in Connecticut. Shipping address is in California. Business phone # does not accept calls. No response to email inquiries. Will file fraud claim through my bank.

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on November 13 (Order number ****** and was provided the tracking number for my package. I received notification my package was out for delivery in Eagle River, Alaska.
    I live in Rolla, Missouri. I'm attaching my order confirmation showing my address. I am also attaching the tracking update showing delivery to Alaska.
    I requested an update on the status of my order. I stated that if I am not going to receive my item, then I request a refund. I have emailed the company several times. I have called the phone number provided on its website and only get a message that the number is not accepting calls.

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Nautilus Lifeline GPS Radio through Lamouren.com 11./14/2023. Order #***** for $84.64. A tracking number was provided *************. Tracking shows item delivered to city in Alaska.
    I live in Florida. When searching the account through which it was paid a different vendor name appears as "Bookishbunnypillow". This website is STILL up and STILL selling the same item for the same price. I believe they are scamming customers. Tracking shows item delivered from China to LA to WA to AK where it was delivered 12/12/2023. Email was sent to the one provided AND the number provided does not connect; no ringing, no message . . . . nothing. I hope no-one else is scammed by these people.

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an outdoor Christmas decoration and never received it. I have an email confirming my order and shipment of my package, but it was delivered to the wrong address in a different state. I have contacted the company by 2 different forms of email once a week since the delivery conformation with zero response and I have tied to call customer service only to find out the line has been blocked or restricted.

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6, 2023, an amount of $75.51 was debited from my account to Bookish Bunny Pillow, which reflects the exact amount of a six-foot life size singing Santa Claus we ordered. This item was never received and attempts to contact the vendor (Lamouren) have been unsuccessful. The telephone number provided on the website does not exist and the email address provided does not respond to our requests for information. I feel embarrassed for having been scammed by this entity and encourage others to research businesses before parting with their money.. Money taken, no product received and no way to recover the loss.

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Christmas Tree (Frasier Grande Tree) online from this company approximately 10/29/2033 for $91 -- I received an order confirmation email from [email protected] the same day.

    Order # *****
    SHIP TO: ***** *****, **** ******** *** ********** ** *****

    I received an order shipment notification from [email protected] on 11/01/2023 which included a tracking number *************.

    I followed the tracking status only to see that my order was delivered to an undisclosed address in Hoosick Falls, New York on 11/15/2023, which is not my address -- I live in Charlotte, NC.

    I have attempted to contact the company via email multiple times with the details of the tracking and delivery, and have requested either a reshipment or a refund, but have received no response to any of my inquiries.

    I also attempted to call the phone number listed on the website, which indicates "the number you have called is not accepting calls at this time.".

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number *****
    Dr infrared heater from Lamouren
    Ordered on 11-11-23
    $59.73
    Never received the item
    Phone Number to business doesn’t exit
    Never answered my emails.
    They have a good stealing scheme
    This is the website address on the transaction: BookishbunnyPillowhttpswww.BookCo

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    I ordered a Christmas tree. I have not received it in the mail and ordered it on 11/10/23. I called, emailed the company and checked the tracking. When I call the number is out of order. I have not heard back from email. The tracking number is not very helpful and does not tell me where it is.
    I would like a refund. This is not a dependable company and appears to be a scam.
    Best,
    *****

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 artificial Christmas trees. these apparently were delivered however in hawaii according to the tracking. I cannot contact anyone at Lamouren via email or phone nor through the website connect. The order total was $160.74. Documents attached is the initial order that clearly shows the address for the delivery and then where it appears to have been delivered instead.

Lamouren is NOT a BBB Accredited Business.

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