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Business Profile

Online Retailer

Lamouren

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 7 ft inflatable yard decoration on 11/25/23 that I never received. I tried to contact the company many times and never received any response. They sent information to my bank that said they delivered earrings (which I did not receive). The information they sent my bank had a USPS tracking number which I looked up and it is waiting for merchant to create a label. The phone number listed belongs to a random person. I am attaching a copy of the original order as well as what the company sent to my bank that they say shows merchandise was shipped.

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the third time I've reported this to the BBB, and I have nothing from you about my situation. December 26, 2023, I purchased A 58"african american Mrs. Santa Claus from Lamouren for $80.37 and never received my order. The order # ***** is what I was given and promised delivery within 3 weeks and as of today I have received nothing. I have tried to contact them with the email address on their website and they never respond. The telephone doesn't work. I know I will never get a refund. My question is why is this website is still operating and continue to cheat people out of their money. Whatever you have to do , this fake business needs to be taken down so they stop stealing money from people.

  • Initial Complaint

    Date:02/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/27/2024 I placed order #89621 for Master MH-30T Kerosene/Diesel Forced Air Heater for $67.19. Email received says the product was received and I have received nothing. This charge was placed on my credit card. I would like to get my money back AND SEE THESE CROOKS PROSECUTED AND PUT OUT OF BUSINESS. I SEE I'M NOT THE FIRST TO BE SCAMMED BY THIS FAKE COMPANY.

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product, order number 86600, on January 8th, 2024 and expected delivery no later than Jan 30th. Attempted to call the company, number on their website does not work, emailed them 4 times via their website and a return email from them, ******************, but no replys. The shopamazy.com website is questionable at best, however, I order through a Facebook advertisement.

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an Incandescent Aspen Green Fir Artificial Christmas Tree from a company called Lamouren in the amount of $74.88. Was notified at time of purchase it could take up to six weeks for delivery. When I went to track order, I identified that it was being shipped to Alaska. That prompted me to do some investigation about my order. I identified that although I purchased the product from Lamouren, my card payment was processed under the name of Bookishbunny. It was also processed through a company named Stripe. I realized I had probably been scammed. I looked up Bookishbunny. See attached Alert provided by Bookishbunny noting that their name was being used to scam people. I then checked BBB site, and saw that others had complained about not receiving their product and it being sent to Alaska. I then sent Lamouren an email on 1/11/24 requesting a refund/or product. I have had no response from the company. I don't know if you can assist in getting a refund, but I also wanted to put others on notice of this company's fraudulent activity.

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of December 2023, I placed an online order with Lamouren for two heaters as advertised. I received an acknowledgement and a shipping confirmation on January 2, 2024. Tracking access followed some time later through a service I had never heard of. I requested the name of the carrier but never got an answer. After waiting almost three weeks for delivery, I attempted again to navigate the tracking website. My package was delivered to an address in Puerto Rico instead of to my Houma Louisiana address. I am still waiting for a response from Lamouren. Their telephone number does not accept calls. Lamouren does not respond to email. My order Number is *****. Supporting documents are not in the acceptable formats to upload.

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought product through Lamouren order number LV*********** . Shipped January 1st 2023 , I contacted USPS and it’s been shipped to wrong address and there is no way to contact them to get it changed Phone number doesn’t go through.

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    sept 18th, This company mailed my package to Alaska and then provided my bank with some false information that the item was delivered to my address. I disputed the transaction with my bank in my bank said the merchant provided them documentation proving that they gave me my purchased item. This is false information it was never delivered here and I have the proof that it was delivered to Alaska

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order via their website on 12/30/23. Was sent a shady confirmation email. Then received a shipping email and the tracking stated it was delivered to a different state. I have tried unsuccessfully to obtain a response from the company. The emails go unanswered. The phone number is not legitimate and they cannot be reached.

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scammed No way to contact this company. Fear monies were stolen.

Lamouren is NOT a BBB Accredited Business.

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