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Business Profile

Online Retailer

Lamouren

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 6' tall nutcracker from Lamouren, Charge on my card said BOOKISHBUNNYPILLOW.
    Called my CC company to try and stop transaction and they gave me a phone number of ************ and I called, and it is a man's personal cell phone and he said he gets calls all the time for this company scamming people. This company is fraudulent and stealing from people.

  • Initial Complaint

    Date:10/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a suitcase that was never delivered. I tried calling the number but it is disconnected. I’ve sent several emails but have not received a response.

  • Initial Complaint

    Date:10/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 6 ft animated Santa and my credit card was charged the correct price of $75.51
    it was shipped Oct06 with delivery within 6-15 days. Shipping # ************* says it was
    delivered to the post office box in Alaska on Oct 16, 2023. I have emailed for an explanation and have not received an answer, the phone number on the Website is not working.

  • Initial Complaint

    Date:09/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a drop ship fraud operation - they took my order, and provided a fraudulent delivery to different address. DO NOT DO BUSINESS HERE.

  • Initial Complaint

    Date:09/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed and ordered on 2023-08-25 10:13:27via web sight on [email protected]
    And received a confirmation of order from LAMOUREN.COM - Order ***** for an anamated Santa 6’ tall for $75.51 usd. I have not received item nor have I been able to get a reply back from Lamouren.com

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 artificial Christmas trees. Once the order was confirmed it said my state for my shipping address was NC and I’m in SC. I emailed no response. Now this fake tracking # says it’s been delivered to a PO Box in Alaska. Wish I had saw this before I ordered. I’m out $136.

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ***** placed 12/27/22 never received - inquiry emails not responded to and contact phone # on lamoiren web site no longer in service - 88.97 paid requesting to be refunded - web site should be shut down

  • Initial Complaint

    Date:04/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for an item and never received it. I have tried emailing several times inquiring where the merchandise it and there has been no response.

    This amount was deducted from my checking account on Jan 13, 2023
    STOUTT COSMETICS IAT PAYPAL ************* WEB ID: **********
    ACH debit -$64.85

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed Order #*****, I am supplying a screenshot attached. I never received my order and they charged me for it! They sent me an email that the order was shipped and they gave me a scam tracking number. I reached out to them multiple times via email and no response, I tried to call them and the number is disconnected. I really want my money back at this point!
    Thank you!

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase Date * 01*24*2023
    Order # * *****
    Tracking number * **********************

    Tracking link * *******************************Confir

    Purchased from * website ************************/

    Item Purchased * 7.5' Dunhill Fir Hinged Artificial Christmas Tree with Multi-Color Lights 7.5'

    I made the purchase. They sent me a tracking # and told me it was delivered. It was not delivered to me and according to the Wittmann USPS the tracking # was to a different address and only weighed 4.41 ounces. My tree should have weighed 50 lbs. I tried to get in touch with them at least 4 times to no avail. Verizon tells me I cannot complete my call as dialed even when I put a 1 in front of the number. I would like the tree or my money back.

Lamouren is NOT a BBB Accredited Business.

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