Complaints
Customer Complaints Summary
- 40 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company sold us a product and service however they did something else when they showed up. They also have not completed the job.
Business Response
Date: 06/21/2023
Additional work is scheduled at Ms. ****'s home on June 21 and June 22, 2023 that should correct all outstanding issues. These service dates were approved by Ms. **** personally. Our office will follow-up with Ms. **** after the work has been completed to ensure that she is satisfied with the project.
Respectfully submitted,
*** ****
Customer Answer
Date: 06/22/2023
The job is incomplete. Everdry did show up yesterday. They sent a two-man crew and they worked for three hours today. They sent one man today and he worked all day but because of lack of manpower he did not finish the job. The job is suited for a four-man crew and as of today the job is still incomplete. Please see the pictures I attached at 8:23 PM June 21,2023
Regards,
****** ****Business Response
Date: 07/14/2023
As previously indicated in our company's response to Ms. ****'s initial complaint, was was scheduled to correct the reported issues on June 21 and 22, 2023. It was a two day project but Ms. **** chose to file her response on the evening of June 21, 2023 before the work was complete.
The work has now been completed and Ms. **** signed a Completion form on June 22, 2023 at the conclusion of the work, acknowledging the completion and her satisfaction with the work. No addition work is scheduled. Our company considers this matter closed.
Respectfully submitted,*** ****
Customer Answer
Date: 09/18/2024
9/18/2024
****** ****
**************************
Columbus, OH, 43224
Re: BBB Complaint ID ******** against EverDry Waterproofing of Columbus
Dear ****** ****:
Your complaint has been reviewed and forwarded to the business. We will send you any response from the business and provide you the opportunity to review and respond.
If you would like to add any paperwork or documents to your complaint file, please email it to: ********************************************************* Be sure to reference your complaint number, 22300189.
We appreciate the opportunity to be of service, and hope you will contact us for pre-purchase information at ************************.
Regards,
***** *****
BBB Dispute Resolution Team
BBB Serving ************
**********************************************************************************************
BBB posts all reportable complaints against a business on its BBB Business Profile once they have closed. Please understand your complaint and the company's response may be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy), and this posting may be delayed.Customer Answer
Date: 09/30/2024
Sent Via: Email (ODR)
From: BBB of ******************
To: Handler , ***** ******
To Email: Handler , ***** ******
Subject: BBB Message: Better Business Bureau received a customer concern about your **********************
Date Sent: 9/18/2024 5:52:39 AM
Date Read:
Attachments:
Better Business Bureau
Serving 21 Counties in ************
1169 **********
Columbus, ********
ph. ************
fx. ************
****************************** / *********************************************************************************
9/18/2024
****** *****
EverDry Waterproofing of Columbus
4271 ****** Ct N
*****************
Re: BBB Complaint ID ******** by AngelaLima on 9/17/2024.
Dear ****** *****:
The Better Business Bureau received a complaint about your business.
We offer you the opportunity to preserve customer goodwill by addressing the issues presented in this complaint. Responding to a complaint is one way you can show you are committed to trust among your customers and the ********************** community as a whole. Details of the customers experience are below for your reference.
Please review the information below and respond within 7 calendar days. Please understand the customer's complaint and your response may be publicly posted on BBB's website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information personally identifying your customer. By submitting your response, you are representing it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
If you received this complaint via email simply click on the Respond to this Complaint link located on the left.
Be sure to include ******** number when responding.
EverDry Waterproofing of Columbus
Please click the Link for your Business portal: ********************************* Business Portal
Here you can update and pursue:
Your Business Profile
Upload your logo
Add pictures or videos
BBB Accredited Business Seals
Manage Customer Reviews
View Your Account
Pay your bill/payment history
Manage complaints
If we can help, please dont hesitate to reach out to us. We appreciate your cooperation in resolving this matter quickly. We are glad to be a partner in advancing business trust!
Regards,
***** *****
BBB Dispute Resolution Team
BBB Serving ************
**********************************************************************************************
CUSTOMER EXPERIENCE INFORMATION
Customer Information:
****** ****
**************************
Columbus, OH 43224
Daytime Phone: **************
E-mail: ******************************
The details of this matter are as follows:
Complaint Involves:
Service Issues
Customers ************************ of the Problem:
I purchased a sump pump and the sump pump has never worked properly. It was not put in the ground properly, so the company came out on five different occasions and broke the concrete foundation to my home trying to get the sump pump in the ground. Each person they sent could not complete the job so they would send a new person over and over. Ive had at least 20 guys in my house and the sump pump is still not working. Second issue is they voided the warranty on my radon mitigation system. I asked the company before they did the work would my radon mitigation system be affected. They told me no it would not.. Warrant voided.. also, during the installation, they did not give me a radon lid, knowing that I have radon in the home, they expose my family and myself to high levels of ***** because they left cracks around my entire basement and did not put the radon lid on the sump pump. Imediately following installation the backup battery pack did not work. The battery failed the next day. They came out changed the battery I continued to have issues beeping all day. (still does not work) They finally sent someone out and said that entire battery system needs to be replaced. They have sent six guys here With the wrong battery, they refuse to order the one that I need the ones they bring are not wired for my system. Im fed up. I paid over $24,000 for the system and they have destroyed the foundation to my home they have not reimbursed me for the radon mitigation system and the sump pump is not working . I call I email I even had one of the managers tell me he would handle this situation personally he has ignored me and lied to me repeatedly. Im trying to get the system to work. They also charge me for something that they did not install.
Complaint Background:
Order Number:
Disputed Amount: $24000.00
Desired Settlement:
RefundCustomer Answer
Date: 09/30/2024
Sent Via: Email (ODR)
From: BBB of ******************
To: Handler , ***** ******
To Email: Handler , ***** ******
Subject: BBB Message: Better Business Bureau received a customer concern about your **********************
Date Sent: 9/18/2024 5:52:39 AM
Date Read:
Attachments:
Better Business Bureau
Serving 21 Counties in ************
***************
Columbus, ********
ph. ************
fx. ************
****************************** / *********************************************************************************
9/18/2024
****** *****
EverDry Waterproofing of Columbus
4271 ****** Ct N
*****************
Re: BBB Complaint ID ******** by AngelaLima on 9/17/2024.
Dear ****** *****:
The Better Business Bureau received a complaint about your business.
We offer you the opportunity to preserve customer goodwill by addressing the issues presented in this complaint. Responding to a complaint is one way you can show you are committed to trust among your customers and the ********************** community as a whole. Details of the customers experience are below for your reference.
Please review the information below and respond within 7 calendar days. Please understand the customer's complaint and your response may be publicly posted on BBB's website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information personally identifying your customer. By submitting your response, you are representing it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
If you received this complaint via email simply click on the Respond to this Complaint link located on the left.
Be sure to include ******** number when responding.
EverDry Waterproofing of Columbus
Please click the Link for your Business portal: ********************************* Business Portal
Here you can update and pursue:
Your Business Profile
Upload your logo
Add pictures or videos
BBB Accredited Business Seals
Manage Customer Reviews
View Your Account
Pay your bill/payment history
Manage complaints
If we can help, please dont hesitate to reach out to us. We appreciate your cooperation in resolving this matter quickly. We are glad to be a partner in advancing business trust!
Regards,
***** *****
BBB Dispute Resolution Team
BBB Serving ************
**********************************************************************************************
CUSTOMER EXPERIENCE INFORMATION
Customer Information:
****** ****
**************************
Columbus, OH 43224
Daytime Phone: **************
E-mail: ******************************
The details of this matter are as follows:
Complaint Involves:
Service Issues
Customers ************************ of the Problem:
I purchased a sump pump and the sump pump has never worked properly. It was not put in the ground properly, so the company came out on five different occasions and broke the concrete foundation to my home trying to get the sump pump in the ground. Each person they sent could not complete the job so they would send a new person over and over. Ive had at least 20 guys in my house and the sump pump is still not working. Second issue is they voided the warranty on my radon mitigation system. I asked the company before they did the work would my radon mitigation system be affected. They told me no it would not.. Warrant voided.. also, during the installation, they did not give me a radon lid, knowing that I have radon in the home, they expose my family and myself to high levels of ***** because they left cracks around my entire basement and did not put the radon lid on the sump pump. Imediately following installation the backup battery pack did not work. The battery failed the next day. They came out changed the battery I continued to have issues beeping all day. (still does not work) They finally sent someone out and said that entire battery system needs to be replaced. They have sent six guys here With the wrong battery, they refuse to order the one that I need the ones they bring are not wired for my system. Im fed up. I paid over $24,000 for the system and they have destroyed the foundation to my home they have not reimbursed me for the radon mitigation system and the sump pump is not working . I call I email I even had one of the managers tell me he would handle this situation personally he has ignored me and lied to me repeatedly. Im trying to get the system to work. They also charge me for something that they did not install.
Complaint Background:
Order Number:
Disputed Amount: $24000.00
Desired Settlement:
RefundBusiness Response
Date: 09/30/2024
**************
EverDry Waterproofing of Columbus
****, ******
22300189
Sep 25, 2024 11:03 AM
VoicemailBusiness Response
Date: 10/08/2024
We are terribly sorry for you experience thus far with our company. The Production Manager will be reaching out to you shortly to arrange a meeting to help handle all of these issues. We look forward to rectifying this situation with you!Customer Answer
Date: 10/08/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20070033
I am rejecting this response because: Ive been told on several occasions that they will resolve the issue. I have plenty of emails and proof they have sent several men to my house to look at the issue but never resolved it as Ive stated to them Id like to see action. Ive been patient with this company for over a year is gone on too long and I need my damages taken care of.
Regards,
****** ****Customer Answer
Date: 10/11/2024
I do not accept what they’re saying because they have not fixed the problem. I spoke with a supervisor today and he said the same thing they told me before in the past we’re gonna schedule somebody to come out and take care of the issue. We already mailed the check is what I was told on Tuesday and then today I was told they were going to do it so the information is not true and no action has been taken. They just send out a worker with a clipboard to appear like they’re doing something. I have the entire conversation recorded on my ring camera. The supervisor that came out today did not know why he was there in addition to that. He did not have the Wi-Fi box. He did not have a crew with him to fix the issue. He just gave me an empty promise.Customer Answer
Date: 10/24/2024
Hello, I just wanted to follow up as I had stated previously I have not heard from them yet. They sent one man out to ask questions. He confirmed my email address and said someone would be in touch with me to fix the issue but I never heard from anyone. I emailed **** ***** three times. He finally emailed me back and said hed be in touch and I have not heard anything from him either. This has been going on for over a year.Business Response
Date: 10/29/2024
Today (10/29/24) our Production Manager reached out to Ms. ****. They discussed fixing the battery back up unit and fixing cracks in the foundation on either 10/30/24 or 10/31/24. Ms. **** will call Everdry back later today to inform us which day would work best for her.Customer Answer
Date: 10/31/2024
Yes, I met with them but they did no work. They told me someone would be in touch and I did not hear from anyone until yesterday. **** ***** called me and said the same thing again “I will take care of this personally” but nothing is being done. I have been hearing this for at least six months now. There is something very minor that needs to be taken care of which is my battery box. They won’t even order the correct box for my system. Based on my interaction, they don’t have any intention of fixing it. They keep giving me empty promises. I was told the radon system check was already processed over three months ago. He told me yesterday he saw the check and I should get it soon. At the initial meeting, which was at least 2 weeks ago they told me he had the foundation report and he would get back to me. I have this on videotape. Yesterday he asked me did I have a foundation report, they lie so much they’re forgetting what they’re saying. He said they could come out Thursday or Friday but we have not heard from them. They have full knowledge of what needs to be done.Customer Answer
Date: 11/25/2024
Hello *****, I wanted to touch bases with you on the EVERDRY appointment last Thursday. They did come out and install the WiFi box so the pump has power I have not heard anything about reimbursement or foundation as of yet..
why is my complaint closed?
you told me to contact you with an update directly.
Business Response
Date: 12/02/2024
On 11/21/24 Everdry Installed the proper Wi-Fi Battery Backup Unit. The consumer signed off on the project completion. Everdry remains ready and willing to provide any service work in the future.Customer Answer
Date: 12/02/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20070033
I am rejecting this response because: they have addressed the Wi-Fi backup battery, which we waited for a year and Im grateful but they have not addressed the sump pump issue or the foundation as of yet the reimbursement has not been given for the sump pump nor has he returned regarding the foundation. Everdry rep ********** in with silicone and told my husband he will return to finish and silicone will not fix the foundation issue
Regards,
****** ****Business Response
Date: 12/03/2024
Everdry has submitted for a check on 11/20/24. The check will be arriving by the end of this week and will be hand delivered to the consumer. The check is for reimbursement of Radon testing. As of 11/21/24 the services were completed and signed off on. The foundation issue was curing cracks in our concrete that was laid. The cracks were sealed and no further foundation issues were found. Everdry remains willing to complete any warranty work that may arise in the future.Customer Answer
Date: 12/03/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20070033
I am rejecting this response because: I have not received the check for radon mitigation issue. Foundation repair can not be fixed with caulk. I will submit another assessment report.
Regards,
****** ****Business Response
Date: 12/05/2024
Today Everdry received the reimbursement check for the consumer. We put it in the mail and she will be receiving it shortly. Attached is the check stub.Customer Answer
Date: 12/05/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20070033
I am rejecting this response because: they just said that they would hand deliver the check now theyre saying they attach the check stub and they put it in the mail. The image is not a check stub that is a request for the check. Until I receive a reimbursement for the radon mitigation system, and they reimburse for the foundation damage. This matter is not resolved.
Regards,
****** ****Initial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted with Everdry to waterproof our basement. Work began on or about October 9, 2022. Work on the first day went fine. On day 2, the lead worker came and told me that they had accidentally cut the line to the AC unit outside. He said that the company would pay for the repair. In reality, it was a 30 year old system that could not be repaired, but it was still working well.
Fast forward six months, numerous phone calls, and numerous e-mails later.. Everdry has yet to reimburse me for the fictional repair (given the age of the system it became apparent that I would have to purchase a new unit). Moreover, they have failed to follow up with some issues that we brought to their attention regarding incomplete work (see attached photo)..
The work they actually completed was, for the most part, satisfactory. However, they have not fulfilled all of their obligations under the contract and they have failed to follow through with their obligation to reimburse me for the AC unit.
Copies of the various e-mails and the AC receipt are available on requestBusiness Response
Date: 04/13/2023
EverDry Waterproofing of Columbus will meet with Mr. ****** at his home to identify any and all work
that needs to be completed and get that work scheduled as quickly as possible. The issue regarding
either repair or replacement of the air conditioning unit will also be discussed.
Our company regrets the delay in addressing these issues and will make every effort to resolve them swiftly.
Tim R***Customer Answer
Date: 04/13/2023
While my wife and I are willing to meet
with Everdry, their proposal is nothing more than the same responses
we have received for the last (now) seven months, with Everdry
failing to fulfill any of their assurances. Given the history of
this controversy, I cannot assume that they are acting in good faith.
We will meet with Everdry regarding the
reimbursement, although that is pretty much pro forma, once
they have assured us that their representative can enter into a
binding agreement and only after they have sent a team to fix the exterior defect. There is no
reason for either my wife or I to be present for that to occur.
It is
our position that there should be no further delay in resolving these
issues.
We
will also discuss the issue of damp spots on the basement floor (a
new concern which has likewise been raised in the past).
Regards,
**** ******Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7-1-2022 I signed a contract with them to waterproof **** ***** ******* *** which was never completed ,There is water still leaking in the basement of both home,s I,ve called them about the problems on both and they said i had a balance and i informed them they did,nt complet there contract. They said they would send someone out on March 4,2023 and no one came and I have not heard from them at all. **** ********** $18,380 **** ******* *** $18,940 all been paid Balance own is $14,960 when job is completed. No E-Z Breath in neither home and no stablwall system sheetes 4Business Response
Date: 04/03/2023
Our company has made numerous attempts over the last three (3) months (including several telephone
messages and in-person visits at his home) to reach Mr. ******** in order to schedule the additional
work he is requesting. To this date, other than the filing of this Complaint, we have not received a
response from him to schedule the work. Our office will again reach out to Mr. ******** in an attempt
to schedule completion of any remaining work.
Respectfully submitted,
Tim R***, ******* ********Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Description:
The constituent hired Everdry Waterproofing of Columbus on August 7, 2022. They are located at **** ****** *** ********* ** ****** She hired them to stop dampness in her basement. They spent three days water-proofing her basement.
She tells me they mixed the concrete on her patio and it stuck to her freshly painted patio. Additionally,
they tracked tar on her driveway. These are examples of damages. We generally cannot take a
complaint against this.
So, I asked her about the job itself. She tells me the cement they put down is uneven. I told her this is
more likely to be accepted because it is poor quality work. For this reason, I am submitting the consumer
complaint.
The constituent paid them $100. She owes them $18,000.Business Response
Date: 12/08/2022
EverDry Waterproofing will contact Ms. ******* and schedule a meeting with her to inspect her home
in order to assess what, if any, additional work needs to be scheduled. Our company’s Production
Manager contacted Stillwater Pressure Washing and provided Ms. *******’s contact information in
relation to power washing the driveway and patio and had not heard back from the customer since that
time. EverDry Waterproofing is unaware of any telephone calls initiated by Ms. *******.
Respectfully submitted,Tim R***
Customer Answer
Date: 01/11/2023
We are still talking about repairs and corrections to their work. The case is not complete as of today. I will contact you when Ever Dry contacts me to complete their agreed upon plan of action. It is due to the intervention of the Better Business Bureau that they reached out to me. This was a direct quote from management. Therefore I ask that BBB stays involved until the dispute is settled. Thank you, ******* *******
EverDry Waterproofing of Columbus is BBB Accredited.
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