Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield was hired to exterminate insects on the property in June 21st 2024. They were paid $180.41 on 26 Jul for the first quarter. The insect problem remained and they were called each month to inform them of the continuing problem, and each time they agreed to come out (at no additional charge--they said) to respray. But the bugs remained. Finally after four months service they were notified by phone to cancel the service (10/24) and they provided a cancellation code of 4789. This was followed up by a written notification of unsatisfactory service and *************** our opinion the continued presence of insects indicates that the product and service is of an unsatisfactory and unmerchandisable quality.They continue to bill us for service and we continue to tell them the unsatisfactory service is cancelled.

  

  Business Response

  Date: 12/23/2024

  Dear ********,

  We appreciate your feedback regarding your experience with our services. After a thorough review of your account and service history, we would like to provide clarification regarding the concerns raised.
  
  Our records show that services were performed according to the agreed schedule, and complimentary touch-up treatments were provided between regular visits to address the pest activity you reported. As part of our 100% service guarantee, results typically improve significantly after the ****************** which is completed 3045 days following the initial treatment. However, our ability to ensure long-term effectiveness depends on completing all scheduled services as outlined in the agreement.
  
  Regarding the balance of $160, this reflects the annual commitment discount payback, which is applicable when the agreement is canceled prematurely. The initial discount provided is based on the understanding that we will deliver services for the full term of the agreement. Upon early cancellation, this discounted amount becomes due per the terms of the agreement.
  
  If there are additional concerns or unresolved issues, we are here to assist and provide further clarification. Our goal is to ensure every customer is satisfied with their service experience.

  Customer Answer

  Date: 01/27/2025

  Voicemail box: ***
  Transcript:
  Yes, good afternoon, ****** *** ****. My name is ******** ********, and I placed, well, my husband and I replaced a complaint against a company that did some insect, some insect treatment, and unfortunately, it didn't And for some reason, the mail, whatever, something has happened and I did not follow up. And now this is why I'm calling. The complaint is *********. And what happened is we sent a letter, a register letter to the company who is chasing us. I mean, it's a, I don't know what it's called then, but anyway, they are just after us to pay $160. And we wrote to the company, we wrote to these people, we sent a register letter explaining what happened. I have tons of texts complaining about the treatment, they didn't come when it was supposed to come. They charged us the $160, but they didn't give us the treatment and it didn't work. So after calling them three, four times, I spoke with the people and I said I don't want this service anymore, it doesn't work, and I just want to cancel the service. And they said, well, we'll see what we can do, I'm going to talk to the supervisor. I call, I don't know how many times, and every time they transfer me to a supervisor and nothing is done. So I decided not to answer anymore of their letter and it got me too upset. So this is in gross what's happening. And I have a very, very good credit score. I don't want my credit score to be hurt with something like that when especially we are not at fall at all. So could you call me back please? My number is ###-###-####. My name is ******* ********* *** *** ****** ********. So either one of us can answer the phone. Really appreciate if you can help us with that. Thank you so much.

  

  Business Response

  Date: 02/03/2025

  Dear ********,

  Thank you for reaching out. We appreciate the opportunity to review your concerns. After reviewing your account, we have waived the remaining balance of $160.13, and your account is now closed.
  
  If you have any further questions or need any additional assistance, please don’t hesitate to reach out.

  Customer Answer

  Date: 02/13/2025

  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******** ********

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales rep from Ecoshield came to my house on 7.18.2024 (I'm not sure it's the exact date) and said he could get rid of all pest in my yard. The contract stated if I paid that day, they would give me a $200. discount. The pest problem not only did not stop but I believe it multiplied. I told them that. They said their product bring the pest to the surface. But nothing was dying. After the initial treatment and my complaint, they sent out another rep to do another treatment. I explained to her what the problem was. She did what they call another treatment. I have her on camera but I didn't see her putting any chemical treatment on the lawn. When I asked for them to stop the treatments because they were not working, they wanted to come out and do another treatment. I told them no. I had someone a couple of years ago that did a really good job. I saw results. Then they started billing me for the discount. That's my problem. The sales rep said I would 100% guaranteed satisfied with their service and results. I was not. There is no way I'm paying them the discount when I should be asking for my $160.18 back. When you are old and desperate, you do things without thinking it thru. I want the letters, phone calls, emails to stop. I'm asking them to adjust the balance of $215. They charged $15. for maybe interest or a late fee. I have since put up a No Soliciting sign. These people prey on our neighborhood. The letter requesting payment has a Las Vegas, NV po box. Phone #888-744-1284 and email address customercare@the shieldco.com. I really appreciate any assistance you can provide. Thank you.

  

  Business Response

  Date: 12/04/2024

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/11/2024

  I accept the business's response to resolve this complaint.  I want to thank the BBB for their assistance in bringing this complaint to a grateful resolution. 
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my account several times. The first time (which they have confirmed) it was in their cancellation window and they have record of it. They re-instated my account and decided to do the service on my property 3 separate times, each time I had called to tell them I had already cancelled. I have spoken with them many times, each time I get the runaround. I was most recently told I will not have any charges but now I am getting hit with another service charge that was supposed to be removed. At this point, I believe we should have a refund for all the services rendered because they were never supposed to come.
  
  Mind you, I paid for the first 2 services just out of goodwill and to make sure I did not have an unpaid bill hit collections. Now, I feel as if this is a corrupt business as I have heard from several neighbors they had the same types of issues with them, specifically.
  
  Please feel free to reach out to me if I can help in any way.
  
  Thanks!

  

  Business Response

  Date: 11/06/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/15/2024

  I accept the business's response to resolve this complaint and would like to close this out and part ways.

  I appreciate finally getting all of this resolved. I do have a couple of things I would like to address.

  1. I have repeatedly asked for copies of the contract and paper copies of all invoices, communication, time of service and any other documents pertaining to my account. At this time I have never received one document requested.

  2. After my many calls to the company to resolve this I have been repeatedly told that the “Welcome to the Family” text did not get a response from me, which is correct. I was also told that by not getting a response from me or my wife that it was further confirmation that I should, indeed, not be held to any contract. I find it very curious as to why at this time I am being told there was a response of “yes”. 
  

  There has been an alarming number of complaints against this company. We were deceived from the beginning and lied to. When I was told other neighbors do have service provided by ecoshield I personally went to the neighbors that were given to us by the salesman and they told us blatantly they they do not have service done by ecoshield. With that being said, I will be speaking with my entire community about this particular company and how my experience has been. After speaking with the county commissioner and local trustees we will be requiring solicitation permits be issued to any salesperson attempting to conduct business on a private property. 
  

  Thank you for helping with my account and cancelling the charges.

  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired to provide a pest control (spiders, etc) service to my residence. Said they clean up all the cob webs, etc as well. They charged my credit card $374.50 4/24/24 and did nothing. They didn't spray, they didn't clean up .... nothing. I called and told them I wanted to cancel my service and they said I couldn't. I called again today and told them to cancel the service and not to bill me for anything additional. The person I spoke with wanted to argue with me for several minutes (9/24/24 phone call). This company is a deceptive business practice. They do not provide the services they quote you and that you pay for. TOTAL SCAM!!!!

  

  Business Response

  Date: 10/04/2024

  Hi ****, 
  
  Thank you for taking the time to reach out with all of this feedback and a timeline of everything. I want to sincerely apologize for the runaround you have encountered during the last visit you received. Upon checking the account I see that the last representative you spoke with promised you $145 for the remaining services. When I checked the invoiced I saw that you were attempted to be billed the full $202. I put a credit on that invoice to equal out to $145 for that service. I will send you a new invoice showing the new balance. As for the cancellation fee, it has already been waived and your account is closed. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.  I want the account closed and no further services.  If there was service in July I will agree to pay but nothing more.
  
  Regards,
  
  F. ******* *******

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged MY debit card without my authorization. The sale *** who ***resents this company ( door to door sales) explained to my spouse that due to being in the area for other customers they could offer him a one time service Pest Control spray. The one time service was agreed too, paid ( I authorized this payment) and completed. Per the sales *** he would reach back out early spring of 2025 as a follow up and discuss a potential second service. There was no contract discussed, agreed too or signed at any point. Fast forward 30 days later I pulled into my drive way to find an ECOShield Pest truck parked in my driveway there has been zero communication with or from this company since the previous service. when I approached the tech that was walking around my property, she explained that this was a follow up spray from our original spray. I voiced concerned around this company being a scam and taking peoples money so I wanted to make sure this was not the case, the tech assured me this was just a follow up spray and nothing further will be done upon completing this spray. Soon after I received an alert from my bank with a transaction of $187 was debited from my account. When I attempted to dispute this with the company they said it was preauthorized but had no record of my name and refused to discuss anything further with me because I did not have an account in their system. When I questioned how my debit card got authorized they stated a 3rd party provided it and did not need my authorization, they refused to provide any assistants on refunding my money and hung up on me.

  

  Business Response

  Date: 09/25/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint*] 
  
  Complaint: 22330587
  
  I am rejecting this response because: There are two issues with this company, Issue 1* I am not **** H nor was my name ever placed on any account/contract with this company* I ****** ******* never authorized my debit card to be added to any account/contract for recurring payments with this company* Hence why this company refused to discuss anything with me when I attempted to call because I am not the account holder , this company has no record of my name, my contact information  anywhere listed on an contract/account* The person I spoke with was very rude refused to listen to what my complaint was and stated he would not refund any payments from my bank account* 

  Issue 2* On 8/20/24  A sales *** * A young adult)  from this company approached **** in attempts to sign his up for a pest control service, After a brief conversation between the two **** declined the service completely and suggested for them to revisit this service in the spring of 2025 due to being so close to winter he didnt want to waste the money, the sales *** then stated  that due to the type of product they use it would still be affective up to 3 months so there would be no reason to hold off until spring, he then went into his sale pitch stating that him and his family recently came on board with this company and they are trying to get their name out there so they can build up their cliental and grow the business*  he responded back to us that he  understood our reasoning and said let me make you a deal because we are already in the area and not needing to schedule a service  he could do a one time spray at a discounted rate of $140 that way he "the sales ***" would still get paid for the sale and we would get a discounted spray service* **** and I discussed it and I ****** ******* agreed to pay for the one time service and authorized the $140  * actual amount was $151*22) transaction from my debit card* the sale ***s ran my card, returned it to me and  no further communication was had between myself and the sales *** * The sales *** finished up and  advised us that they would be back in a few hours to complete service,  worst case by 430p the next  business day 8/21/2024*  At no point was there any discussion around this being anything beyond a one time service*  No mention of a 24 month contract, nothing was signed by **** or myself and  no text message was received* **** did however receive a follow up call on 8/21 from the same young man confirming a time to complete the service, it was confirmed completed on 8/21/24*

   

  In addition to the above I was approached by a few of my neighbors with the same exact complaint* I understand this company  might have a " signed signature " that shows ****** name but it's  an "electronic" signature which means that same nice young kid" could have very easily signed it without anyone knowledges and of course no proof to say otherwise* I do however find it very odd that 3-4 different households in my neighborhood  all had the same understanding and not one person says they agreed to any contract but yet this company says otherwise because they have an " signature" hmm strange* Here's what I  know CAN'T be shown from  Echoshield * They cannot produce any signed authorization with my ****** ********* signature, agreeing to any service, contract , email, text message, calls and definitely not for any future reoccurring payments to be drafted from my bank account* 
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 10/19/2024

  Dear ******,
  
  Thank you for your detailed response. In reviewing your concerns, we noted that neither the agreement nor the billing information reflects your name. Given this, wed like to understand why you are submitting a complaint on behalf of another individual. If there are any charges or records directly tied to your debit card, please provide that documentation for further review. We want to ensure we are addressing the matter accurately.

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I have been a customer of ********************** Pest ********************** since May of 2023. They come out quarterly to spray our yard and promised to help eliminate pests such as spiders and hornets. I have called on several occasions after they spray because theyre here for about 5 minutes and our yard is almost one acre. Ive told them that we have seen an increase in pests. We have video footage of them basically doing nothing, and then charging between 100-$250 per job. We now have contacted them because our yard is full of hornets nests. After Ive told them their services are doing nothing, I now have proof. We have a six month old baby and this is getting dangerous. Ive requested that they come kill the nests and refund my money, since their services did absolutely nothing. They will not give us a refund. We have called and spoken with several customer service representatives and I am not sure what else to do but this was a big scam. There are other offenses but this was the biggest issue. They also wouldnt let us cancel our contract and we have to keep paying for services that are doing nothing. I have paid about $2000 for absolutely nothing. Thank you in advance!

  

  Business Response

  Date: 09/25/2024

  Hi ******, 
  
  Thank you for bringing this to my attention. I want to sincerely apologize for the battle you have been facing. I understand the frustration that comes with this. I have sent this over to your branch manager and requested a full/partial refund to see what I can be approved for. I will call/email you once I receive an update. Thank you. 

  Customer Answer

  Date: 09/27/2024

  
  Complaint: 22321063
  
  I am rejecting this response because: 
  Thank you! I look forward to hearing what can be done about a refund. 
  Im not fully rejecting this response, I just dont want BBB to close this case until I get a full answer about the refund.

  If we do not get a full refund and the local branch to come out and take care of the hornets nests, Ill be taking further legal action.
  Thank you for your kind response though! This is the first response from anyone at EcoShield that has been helpful in any way. So I really appreciate it. 

  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 10/10/2024

  Hi ******, 
  
  Thank you again for reaching out with this information. I sent you an email to your personal email to get some more information from you. Please get back to me at your earliest convenience! 
  
  Thank you, 

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was scammed and mislead by a female sales person from Echsheild Pest Solutions on 5-1-24. I would not agree to 12 month contract. Was told I could try for a couple months and could cancel at anytime. I am the home owner so my names on paper work however my partner **** is the one that signed agreement to treat (I have copy) and made inital payment of $191.08 using his credit card.Long story short we still had bug issues. Called to complain and they came back out 6-1-24 and treated. Called back 6-18-24 to inform them we still had some issues. They stated to give it more time. I called and cancelled 7-2-24. Their chemicals do not work. They contine to call, text and email me. I called on 8-1-24 and explained issues to a non-english speaking male and that I owe them nothing. **** also canceled the credit card they had on file so they could not put charges on card. Received letter yesterday 8-12-24 (letter dated 7-31-24 ********* address) that I owe $351.21 and they threatened to turn me over to collection agency. I have excellent credit and want to keep it that way. These scammers better not put this on my credit report! I guess my next step will be to contact the ************************* I did write a negative review on your site.

  

  Business Response

  Date: 08/24/2024

  Dear *****,

  Thank you for bringing this to our attention. As an act of goodwill, we have waived the $351.21 balance on your account. Your account is now closed, and you will not be turned over to a collection agency.
  
  If you have any further questions or need assistance, please feel free to reach out. We appreciate your feedback and the opportunity to address your concerns.

  Customer Answer

  Date: 08/26/2024

  They did send me to a 3rd party collection agency. I received an email from A.R.M. Solutions **** I did dispute the charges with them also. I  would like a letter from them as well that I do not owe anything and this will not be on my credit report.

  Thank you

  

  Business Response

  Date: 09/11/2024

  Hi *****,

  If you received the notice from ARM solutions within 15 business days of our response from 8/24/24. Please disregard it. We've waived the balance and provided you with written confirmation. 

  Customer Answer

  Date: 09/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales pitch person seemed high as a kite and kept saying “I only need one more sale for the night”. Just kept having me reply to text messages and signing stuff on the iPad till I was signed up. Told me that there was no hidden fees and that I could cancel at any time without any fees. WRONG! I have cancelled my service and now they are trying to make me pay $215 to cancel the service and if I don’t pay it then it will be sent to collections! I paid for my initial service ($170.73) so it’s not like I got the service for free. Also the man that came and did the service was not even at my house a total of 10 minutes because I was the last one of the day and he had to get back up to Columbus. He also didn’t even do the parts of the house inside that I asked him to do and there were still cobwebs all outside that he said he got down. Trying to get through to a customer service representative to get the issue resolved is a total waste of time and they just keep trying to sale you more services and say that there is no way that they can remove this $215 charge (not even a supervisor). I am calling crap on that one. I have tried to be reasonable through this but getting several texts, emails and calls throughout the week is starting to be harassment. This company does not take the customers voice into consideration at all.

  

  Business Response

  Date: 08/24/2024

  Hi *****,
  
  My name is *****, I am the one who responded to the ******** review. I wanted to reach out to you privately so I didn't air out all your information to the public.
  
  I took a look into your account and just a few things I want to point out to you. We as a company have a specific department for what we call "Welcome to the Family". In that department specifically, they text our customers and fully communicate all the ins and outs about our services and what is required once you sign the contract with us. In that text, they go over the length of the contract, the length for the full contract, what we are going to be doing during your appointments, hidden fees, and the fine print of the cancellation process in case it was not explained to you during your conversation with the sales rep. I see this text was delivered and responded to saying "yes" which I have included in attachments for you.
  
  As for the length of the appointment, we have a GPS tracker on our trucks that time stamp when they arrive and when they leave and that time was 45-minutes long. I understand your frustrations and the points you are making with your feedback.
  
  So we don't go back and forth and you can just brush your hands off on a clean slate, I will go ahead and waive this fee for you as a courtesy in the act of good faith.
  
  I will send you the invoice showing there is no balance left. If there is anything else we can do for you, please don't hesitate to reach out!
  
  Best,
  ***** ********

  Customer Answer

  Date: 09/03/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/26/24 This Business was Soliciting in the area where I live. I told them I did not need it and they keep bugging me. They need to cancel my Account And refund my money back to my bank account. I do not want them on my property anymore.

  

  Business Response

  Date: 08/13/2024

  Dear *******,

  Our documentation shows that your signed up for a quarterly service plan on 7/26/24. Due to services being rendered, a refund will not be able to be processed. Our customer service team has been notified of your cancelation request and will be in contact for feedback reasons.

  Customer Answer

  Date: 08/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22105794
  
  I am rejecting this response because: They won't Refund my money, and they want me to paid $161.70.
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a man came to my door in June and was pushy so I let him treat my yard, it was ******...he said I could cancel after that visit if I wanted. I did cancel as I watched him treat my yard, he was throwing a substance by hand and ran out of product. I would like my money back..as He did not finish or come back so I cancelled before the next treatment. on 7-1-24 I sent them an email and told them to stop harassing me as I did not want to use the service. They did not come back yet keep sending me a new bill to cancel. They said I have to pay to cancel. they want ****** please help, I am 69 years old and they will not leave me alone. thank you, *************************** ************

  Customer Answer

  Date: 08/02/2024

  The bill comes from ecoshield - Columbus it is this at top, the man who came to my door said he was from Columbus office. 

  but the main office address in ** follows

  PO box *********************************** also, the phone number ************ for accounts receivable at bottom of page. and email address: ****************************

  Thank  you

  ***********************

  

  Business Response

  Date: 08/13/2024

  Dear ***************************,

  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration this situation has caused you, and we deeply regret that our service did not meet your expectations. Our goal is always to provide effective solutions that ensure your satisfaction.After thoroughly reviewing your account, we would like to clarify a few points based on our agreement:Flea and Tick Coverage: The agreement you signed does not include coverage for fleas and ticks.Cancellation Policy: As per Ohio state law, the cancellation rights applicable to door-to-door sales include a three-day right to cancel, which is consistent with the information you received at the time of signing the agreement. Your cancellation request was made nearly a month after signing, which does not fall within this period. Additionally, our records do not indicate any coverage or charges for pests outside those specified in your agreement.Annual Commitment Discount Payback (ACDP): The balance of $161.25 you mentioned is valid under the terms of the agreement, which requires this payment if the services are canceled before the completion of the contracted period.However, as an act of good faith and in recognition of your dissatisfaction, we have decided to waive the remaining balance on your account. We hope this resolution demonstrates our commitment to your satisfaction.Please know that our intention was never to cause you any distress. If you have any further questions or need additional assistance, please do not hesitate to reach out.Thank you for giving us the opportunity to address your concerns.

  Customer Answer

  Date: 08/21/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22060436
  
  I am rejecting this response because: this is not true,  I was told by the man at the door, I had to cancel before next month and them coming out again to do another treatment. I called in time and they DID not come back. 

  It is fraud ....and I am elderly. They are not telling the truth. They want money to not use their service. That is unreasonable and crazy. 

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 08/24/2024

  Dear *******,

  We have only been to your home once, on 4/24/24. We have waived the $161.25 balance as an act of goodwill, but we will not be refunding the charges for the initial service, as services were rendered. We did not come out in June, that may have been another business you hired.