Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came to our door saying ********* **** utilize their services- they said first treatment was 185$ and in 30 days they come out for second FREE -follow up- well we got charges 185$ again- then when I went to cancel- they said their was a $250 fee- my credit card took back the $185 and now they want $185- they are thieves- my mistake was not checking with BBB- they have numerous complaints- the second visit was 15 minutes where they spot sprayed the perimeter of home- ??? $185 for that when I was told it was free-they are taking advantage of people- my contract was cancelled - now they want 185$-

  

  Business Response

  Date: 08/25/2025

  Dear *******,

  Thank you for sharing your concerns with us. Our records confirm that two initial ****************** were completed as part of your start-up program, which are performed within 3045 days of each other to effectively reduce pest activity. Both services are billable, with the first designed to flush adult pests and the second targeting newly hatched and persistent pests. Since the second treatment was successfully completed, the associated $185 charge remains valid and unpaid.

  We do regret any misunderstanding regarding how these services were presented, as its always our goal for every customer to feel fully informed and comfortable. While your account has been canceled per your request, the balance for the rendered service remains, and we are more than happy to work with you on a resolution that feels fair and manageable. We truly appreciate the opportunity to clarify this matter and wish to leave things on positive terms.

  Regards,

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I almost don’t know where to start because I can’t believe how much of a moron the technician that performed my last service must be to decide that the best thing to do is to damage the property of the house.
  
  Why on Earth would the technician rip the top off of this custom made bench? Like you literally have a technician hired by your company that is such an incompetent moron that he decides that the homeowners would probably love if I ripped the top of this bench off so they have literally waste their time and lives to go to the store to buy all the glue and caulk to fix this or hire someone to fix this and pay all the money to do that.
  
  That top is never to come off under any circumstances unless a professional needs access to those vents because something is wrong with them. You can see how well it was glued down. It would take a lot of effort to get it off.
  
  I am not paying for this. This company will be paying professionals to get it back on and sealed correctly.
  
  I am beyond aggravated that this situation happened and extremely worried that this company has technicians hired that are this incompetent and can’t be trusted to even perform a service without damaging your property.

  

  Business Response

  Date: 08/21/2025

  Dear ***********,

  Thank you for bringing this matter to our attention and for providing details along with the photo of the claimed damage. I’ve escalated your concern to our management team for review, and they are currently assessing the situation.

  We’ll make sure you’re updated as soon as possible, and our priority is to see this matter handled the right way for you. Thank you for giving us the chance to address this. We look forward to making things right and restoring your confidence in our service.

  Regards,

  Customer Answer

  Date: 08/22/2025

  I just want to give an update to the case. I did finally speak to the manager of Ecoshield pest solutions.
  
  I got the impression that he really didn’t care that much and didn’t feel badly at all that the technician damaged my home. He was very nonchalant about it and said that they would come back and glue the top of the bench back on themselves that the technician ripped off. I understand that the technician may not have done it maliciously but that doesn’t dismiss how moronic and incompetent it was and it damaged my home. That means it will cost me money to fix it. It should not be my responsibility to have to pay for it to be fixed. It is also not appropriate to allow this company to fix it cheaply and most likely in a non-professional manner. It is not acceptable for I to be done incorrectly or non-professionally as they are a company that sprays bugs and are not a professional construction company or carpenters.
  
  So I absolutely reject them coming and gluing it back on themselves. This is a custom made waterproof bench that protects very important vents of the home inside of it. It was done by a professional and it needs to be fixed by a professional. The correct waterproof materials need to be used and the old glue will probably need to be scraped and cleaned off both surfaces. Along will probably being caulked again among other things I may not be aware of.
  
  They made it sound like they would just come by and glue it back on and that just isn’t appropriate. It needs to be fixed correctly by a professional. Not by a company that does pest control and will probably just send some unqualified person to slap whatever type of glue on there and call it a day. They probably aren’t going to do the correct process or use the correct materials which will cause us further problems in our home over time if it isn’t sealed correctly. Also if someone uses it as a bench and it breaks because it isn’t done correctly then that person may be injured.
  
  We left the discussion that I will get the details from the professional who originally built it and get a quote and I’ll call back. They need to just pay the professional who originally built it to fix it. It’s the only acceptable solution. 

  

  Business Response

  Date: 08/26/2025

  Dear ***********,

  We truly understand your frustration and want to reassure you that your concerns are being taken seriously. On 8/25/25, our team came to your home to inspect the situation, and an SII report was completed and turned in.

  We are carefully reviewing the details so the matter can be resolved the right way for you. Thank you for your patience as we work through this process. Our goal is to see this corrected properly and restore your confidence in our service.

  Regards,

  Customer Answer

  Date: 08/27/2025

  I am rejecting this response because: Only because it isn’t a final solution to the situation but it is a step in the right direction. The person that came over was very nice and very helpful that assessed the damage and what happened. So hopefully a final solution is figured out soon and I can receive payment to have it fixed. Thank you. 
  
  
  
  Regards,
  
  
  
  *********** ******

• Initial Complaint

  Date:08/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical business practice.Earlier this year (march?) I tried to cancel my services, after waiting my two year period, for financial hardship. After being on phone for over an hour of pressure to 'keep service' I agreed to put account on hold for 2 months and can cancel service before it starts back up. I called in April to cancel believing matter was done. Sometime after I got text message that tech coming out on xyz-Date in May; I ignored message believing this was automated message and didn't apply because I already cancelled account that was in good standing. Company sent someone out anyway to spray around house, and now is billing me for $130 dollars ($128.40 plus tax). I have disputed the bill with vendor/company and refused to pay it. This refusal of payment eventually resulted in them closing my account (for good). Person on phone claims since I didn't acknowledge or cancel the service from text message, even though account was closed, a service was provided and I owe them payment. Ecoshield is threating to send note to collections and will not waive the service fee they did in May. My dispute is I was cancelled and they provided that service on their own accord. I am not liable for their mistake and should not have to pay. this is either a billing dispute or unethical practice to keep customers tied in to activate/re-activate accounts. To resolve this matter I'm asking the bill be waived in full.

  

  Business Response

  Date: 08/18/2025

  Hi *******,
  
  Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this may have caused.
  
  After reviewing your account, I see that you spoke with one of our representatives regarding your cancellation. Since we are approaching pest season, our representative expressed concern about the cancellation and offered to postpone your service until July 14, 2025, which you agreed to. During this postponement period, no services were to be scheduled or performed.
  
  However, due to an internal scheduling error, a service was mistakenly booked for May 28, 2025. Please rest assured that we have waived the charge for this service, and your account is now closed with no outstanding balance.
  
  We regret this error and want to clarify that our representatives intention in offering the postponement was solely to ensure your home remains pest-free. Nevertheless, we fully respect your decision to cancel.
  
  Thank you for choosing our service. Should you require assistance in the future, we would be happy to help.

  
  Wed also love your feedback! Your thoughts help us improve.
  
  It only takes a few seconds to complete our quick survey about your experience with our Incident Resolution Team.
  **************************************

  
  Best regards,
  

  
  

  Customer Answer

  Date: 08/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email to company:
  
  I have attempted to cancel service multiple times over the past 3 months. I have called and spoken to multiple reps who tell me it’s taken care of and then again someone shows up to my home. I have spoken to the supervisor for the people treating my home when they show up and I refuse service, and have been told it’s taken care of, only to then get a bill and have a “saved cancel” discount added. Please let me be very clear here. I want this service cancelled, stopped, ended, discontinued, etc.
  
  I refused treatment at the time the last rep came to my home. After he called my husband an asshole he proceeded to treat my home, despite me refusing to now your company is hounding me over and over for payment. I DID NOT AGREE TO SERVICE. I spoke to someone yesterday who said that they would refund the service charge and cancel my account. She indicated there would be no more charges for anything, then put me on hold while she noted the account. After being on hold for 10 minutes she came back to the call, acknowledging that I was still holding and said it would be a few more minutes. She then disconnected the call. I’ve tried to call back and keep getting disconnected whenever I explain the situation. I will not be calling again.
  
  Please proceed with refunding the charge for the service that was refused, and cancel the entire account, and any fees that would be charged.

  

  Business Response

  Date: 07/31/2025

  Dear ********,

  Thank you for your message. After reviewing your account, we found that on 1/16/25, you requested cancellation but ultimately agreed to continue service under a revised contract with a lower rate. Because of that agreement, the account remained active and quarterly services continued.

  The most recent service on 7/8/25 was completed as scheduled and remains unpaid. Since the service was performed and no payments have been processed, there is no refund due and the balance on the account is valid. That said, your account has now been canceled, no future services are scheduled, and your address has been added to our internal Do Not Contact list.

  Regards,

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got pest treatment done after the rep that randomly knocked on my door sold me on a service after much refusal, I was assured that the products are organic and won't cause any harm to my pet. Service was performed on 7/2 and my german shepherd dog developed skin rashes 2 days later. The vet diagnosed it to be chemical induced, my dog had to go on steroids to help his skin.
  
  I called ecoshield on 7/10 for cancelation and a refund, my service was cancelled but the refund was not issues so I called again on 7/15, both times I waited 35 minutes on the phone. I was eventually denied a refund of $191.08

  

  Business Response

  Date: 07/18/2025

  Thank you for reaching out, Mr. ******** We understand how upsetting it must be to see your pet experience discomfort, and we take these concerns seriously.
  To further evaluate your refund request, we ask that you provide documentation from your veterinarian that directly links the symptoms to the products used during our service. This may include a toxicology report and a veterinary statement confirming a chemical-induced reaction. Once received, we will escalate the matter for further review. You may email the documentation to [email protected] or reply directly to this message with the attachment.

  Customer Answer

  Date: 07/20/2025

  I am rejecting this response because: It is unfair for the business to ask for a written documentation from the vet for the rash being linked to the chemical product they sprayed 2 days before the skin reaction. My dog has no history of skin rash and the rash appearing 2 days after the product application is no coincidence. A toxicology report is usually an escalation that is made when the pet is pronounced dead, if the business has any personal experience with their own pet having such allergic reaction to a chemical that another company was responsible for, they may understand my frustration. 
  
  I do not accept Ecoshield's attempt to stand behind a vet report or the lack of in accepting the responsibility. 
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is this company comes to your house unannounced to solicit their service and lie to you about their cancellation policy. The representative that came to my house in August 2024 did explain to me about their policy if I wanted to cancel in 3 days, but he did not explain I was going to be under a contract to pay $200 every 3 months for the next 2 years. I feel this service is predatory and my neighbors have also been suckered and not happy about this. Additionally, on page 1 of the agreement that I initialed it says "Upon completetion of the initial period of this agreement, services will automatically continue at the same frequency until cancelled by the customer or Ecoshielf Pest control **********************. I also confirm that I have received a copy of this agreement and duplicates of the attached NOTICE OF RIGHT TO CANCEL for my records." This all implies that after my first service I should be able to cancel my service and the person who came to my house in August of 2024 confirmed this when I asked. When I called customer service today 7/10/25 they refused my request to cancel citing I was in a 24 month contract. They said the best they could do was do was one more service with a $50 discount and still charge me $119 on July 14. I said I only agree because you are forcing me to. This is wrong, I was misled and coerced into a long term contract that I never would have agreed to had I understood it and not been lied to.

  

  Business Response

  Date: 07/14/2025

  Dear ****,

  We appreciate you bringing your concerns to our attention. Its never our intention for anyone to feel misled, and we truly regret that your introduction to our service left you feeling pressured or confused.
  

  Our agreements do include a 24-month term, which is confirmed through a three-step process: a verbal explanation, a written digital contract, and a welcome email with cancellation terms. That said, we recognize that even with these steps, misunderstandings can occur and we want to be transparent and supportive as we work through this. Your upcoming appointment on July 14 is currently pending and has not been charged.
  
  Please reach out to us at ******************************** so we can help find the best possible path forward.
  
  Thank you,
  
  

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of EcoShield ###-###-####
  I have been very unhappy with the service. I was told that spraying four times a year will help me with bugs in my 166 year old home. I wasn’t told that they only spray ten foot from the house and fled spraying is t included.
  One of the workers that came to spray my house was deathly afraid of puppies and I had a whippet little puppy that met her in the yard and wiggled to her leg so she would pet her. I found the woman screaming and crying at the top of her lungs because the puppy ( 8 weeks old) was so terrifing to her. I sent her home.
  The basement in my house are under the floors in this old house. I was told it want a problem. It was. They wouldn’t do the basements because their workers would not be able to help me move the furniture.
  I thought I signed up for a year but after the year I’m told I have another year. They charged me $150 to cancel.
  I want people to know that this company doesn’t help at all with nice or fleas

  

  Business Response

  Date: 06/24/2025

  Hi ****,

  Thank you for sharing your concerns. While the early cancellation fee is part of the agreement confirmed through our standard sign-up process, we understand that situations can change. As an act of goodwill and in hopes of closing this matter on a positive note, I have waived the fee in full.

  If you have any further questions or need assistance, feel free to contact us directly at ********************************.

  Thank you,

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, April 24, 2025 at around 11:00 am a sales ***resentative showed up at my door to offer pest services. I listened to his sales pitch and thought sure and he gave me a price of $180, I said OK, but told him I did not want service until May 2, 2025. He said fine not a problem. Later in the day, around 2:45 pm I am checking my email and see EcoShiield had me scheduled for service at 3 pm, on April 24, 2025. At 2:45 I got a knock on my door and the EcoSheild technicians were at my door to perform pest control services. I told them of my agreement with the sales *** and I did not want the service at that time. I rechecked my email later and saw they rescheduled the initial service for March 25, 2025 at 3:45 pm. I then told the technicians I was cancelling their service as I did not appreciate their rescheduling my service service date I requested. I had also seen unfavorable reviews of EcoShield with the Better Business Bureau website before they service technicians arrived, and their showing up well ahead of the scheduled date also made me want to cancel my service. I called their office and notified them that I was cancelling my service. I cancelled the service within 5 hours, of initial contact, well within the 3 day Lemon Law window and believe I should not be liable for any costs associated with there being no service rendered and a potential signed contract, effectively canceling the contract. At the time of this complaint however, no charge has been submitted to my checking account and I want it to remain that way.

  

  Business Response

  Date: 04/28/2025

  Dear BBB Representative and Mr. ************** you for reaching out and providing us with the opportunity to address your concerns.
  We can confirm that your request to cancel has been honored, and your account has been closed. No charges have been or will be applied to your account. Additionally, we have updated your information to ensure that no further contact is made by our company.
  We appreciate you bringing this to our attention and wish you the best moving forward.

  Customer Answer

  Date: 05/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, March 31, I received a text message from Will ******** at EcoShield letting me know that my home was due for my complementary 4-point inspection as part of my pest control services. On Tuesday April 1, Will ******** from EchoShield came to my home to perform a 4-point inspection. Within minutes of entering my attic space Will informed me that I had a mice infestation and provided me with a quote of $7,095 to remedy the situation. I also received a text from Will the evening of April 1 stating that he could provide me with a 10% discount on the new insultation and would take $660 off my estimate taking the remediation estimate down to $6,923. On Thursday April 3, I paid 1st ************************ a consultation fee to come in and look at the same areas and provide me with a second opinion. 1st Response saw no signs of mice in my attic. On Thursday April 3, I called EcoShield to cancel my pest control contract and report the fraud of Will ********. EcoShield said they would address the issue internally but would still be charging me for the remainder of my pest control contract, which has one (1) year left. I informed ********** that I would not be paying them. I also informed them that if they tried to come after me for payment that I would be suing them for fraud. This is not a company that anyone should be hiring, especially when they try to defraud a loyal, paying client out of $7,095.

  

  Business Response

  Date: 04/08/2025

  Hi *****, 
  
  Thank you so much for reaching out to us with this information. I want to sincerely apologize for the experience you have had with Ecoshield. I completely understand your frustration with this situation and I want you to know you are heard. I took a look into your account and noticed your account has been closed and the fee to close has been waived. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/08/24 EcoShield came to my house to install attic insulation but said the attic wasn't structurally sound enough to hold the added weight of the insulation. EcoShield charged my Visa card the same day for $1935 for work they didn't do. I talked to them a few times including 12-24-24 and they said nothing could be done until the manager got back on Friday 12-27-24 or Monday 12-30-24. I never received a call so on 1-2-25 I called them and they again said I would get refunded when the manager got back. Nothing ever happened so on 1-31-25 I emailed them at **************************** and they said they would take care of it. I received a call from them 2-1-25 and they said they would credit my Visa Card. It now 2-24-25 and my Visa card has not been credited for the $1935 they wrongly charged my credit card on 11-8-24. Over 3 1/2 months after they wrongly charged my Visa card they have not given the money back. They need to be held accountable for the $1935 fraudulent charge that they refuse to resolve.

  

  Business Response

  Date: 02/26/2025

  Hi ******, 
  
  Thank you for reaching out with this information. After reviewing your account, it looks like everything was credited on your account. A refund is in the process in the amount of $1,763.00. If there is anything else we can do for you, please let me know. 
  
  Best,