Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got pest treatment done after the rep that randomly knocked on my door sold me on a service after much refusal, I was assured that the products are organic and won't cause any harm to my pet. Service was performed on 7/2 and my german shepherd dog developed skin rashes 2 days later. The vet diagnosed it to be chemical induced, my dog had to go on steroids to help his skin.
  
  I called ecoshield on 7/10 for cancelation and a refund, my service was cancelled but the refund was not issues so I called again on 7/15, both times I waited 35 minutes on the phone. I was eventually denied a refund of $191.08

  Business Response

  Date: 07/18/2025

  Thank you for reaching out, Mr. ******** We understand how upsetting it must be to see your pet experience discomfort, and we take these concerns seriously.
  To further evaluate your refund request, we ask that you provide documentation from your veterinarian that directly links the symptoms to the products used during our service. This may include a toxicology report and a veterinary statement confirming a chemical-induced reaction. Once received, we will escalate the matter for further review. You may email the documentation to [email protected] or reply directly to this message with the attachment.

  Customer Answer

  Date: 07/20/2025

  I am rejecting this response because: It is unfair for the business to ask for a written documentation from the vet for the rash being linked to the chemical product they sprayed 2 days before the skin reaction. My dog has no history of skin rash and the rash appearing 2 days after the product application is no coincidence. A toxicology report is usually an escalation that is made when the pet is pronounced dead, if the business has any personal experience with their own pet having such allergic reaction to a chemical that another company was responsible for, they may understand my frustration. 
  
  I do not accept Ecoshield's attempt to stand behind a vet report or the lack of in accepting the responsibility. 
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is this company comes to your house unannounced to solicit their service and lie to you about their cancellation policy. The representative that came to my house in August 2024 did explain to me about their policy if I wanted to cancel in 3 days, but he did not explain I was going to be under a contract to pay $200 every 3 months for the next 2 years. I feel this service is predatory and my neighbors have also been suckered and not happy about this. Additionally, on page 1 of the agreement that I initialed it says "Upon completetion of the initial period of this agreement, services will automatically continue at the same frequency until cancelled by the customer or Ecoshielf Pest control **********************. I also confirm that I have received a copy of this agreement and duplicates of the attached NOTICE OF RIGHT TO CANCEL for my records." This all implies that after my first service I should be able to cancel my service and the person who came to my house in August of 2024 confirmed this when I asked. When I called customer service today 7/10/25 they refused my request to cancel citing I was in a 24 month contract. They said the best they could do was do was one more service with a $50 discount and still charge me $119 on July 14. I said I only agree because you are forcing me to. This is wrong, I was misled and coerced into a long term contract that I never would have agreed to had I understood it and not been lied to.

  Business Response

  Date: 07/14/2025

  Dear ****,

  We appreciate you bringing your concerns to our attention. Its never our intention for anyone to feel misled, and we truly regret that your introduction to our service left you feeling pressured or confused.
  

  Our agreements do include a 24-month term, which is confirmed through a three-step process: a verbal explanation, a written digital contract, and a welcome email with cancellation terms. That said, we recognize that even with these steps, misunderstandings can occur and we want to be transparent and supportive as we work through this. Your upcoming appointment on July 14 is currently pending and has not been charged.
  
  Please reach out to us at ******************************** so we can help find the best possible path forward.
  
  Thank you,
  
  

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of EcoShield ###-###-####
  I have been very unhappy with the service. I was told that spraying four times a year will help me with bugs in my 166 year old home. I wasn’t told that they only spray ten foot from the house and fled spraying is t included.
  One of the workers that came to spray my house was deathly afraid of puppies and I had a whippet little puppy that met her in the yard and wiggled to her leg so she would pet her. I found the woman screaming and crying at the top of her lungs because the puppy ( 8 weeks old) was so terrifing to her. I sent her home.
  The basement in my house are under the floors in this old house. I was told it want a problem. It was. They wouldn’t do the basements because their workers would not be able to help me move the furniture.
  I thought I signed up for a year but after the year I’m told I have another year. They charged me $150 to cancel.
  I want people to know that this company doesn’t help at all with nice or fleas

  Business Response

  Date: 06/24/2025

  Hi ****,

  Thank you for sharing your concerns. While the early cancellation fee is part of the agreement confirmed through our standard sign-up process, we understand that situations can change. As an act of goodwill and in hopes of closing this matter on a positive note, I have waived the fee in full.

  If you have any further questions or need assistance, feel free to contact us directly at ********************************.

  Thank you,

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, April 24, 2025 at around 11:00 am a sales ***resentative showed up at my door to offer pest services. I listened to his sales pitch and thought sure and he gave me a price of $180, I said OK, but told him I did not want service until May 2, 2025. He said fine not a problem. Later in the day, around 2:45 pm I am checking my email and see EcoShiield had me scheduled for service at 3 pm, on April 24, 2025. At 2:45 I got a knock on my door and the EcoSheild technicians were at my door to perform pest control services. I told them of my agreement with the sales *** and I did not want the service at that time. I rechecked my email later and saw they rescheduled the initial service for March 25, 2025 at 3:45 pm. I then told the technicians I was cancelling their service as I did not appreciate their rescheduling my service service date I requested. I had also seen unfavorable reviews of EcoShield with the Better Business Bureau website before they service technicians arrived, and their showing up well ahead of the scheduled date also made me want to cancel my service. I called their office and notified them that I was cancelling my service. I cancelled the service within 5 hours, of initial contact, well within the 3 day Lemon Law window and believe I should not be liable for any costs associated with there being no service rendered and a potential signed contract, effectively canceling the contract. At the time of this complaint however, no charge has been submitted to my checking account and I want it to remain that way.

  Business Response

  Date: 04/28/2025

  Dear BBB Representative and Mr. ************** you for reaching out and providing us with the opportunity to address your concerns.
  We can confirm that your request to cancel has been honored, and your account has been closed. No charges have been or will be applied to your account. Additionally, we have updated your information to ensure that no further contact is made by our company.
  We appreciate you bringing this to our attention and wish you the best moving forward.

  Customer Answer

  Date: 05/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, March 31, I received a text message from Will ******** at EcoShield letting me know that my home was due for my complementary 4-point inspection as part of my pest control services. On Tuesday April 1, Will ******** from EchoShield came to my home to perform a 4-point inspection. Within minutes of entering my attic space Will informed me that I had a mice infestation and provided me with a quote of $7,095 to remedy the situation. I also received a text from Will the evening of April 1 stating that he could provide me with a 10% discount on the new insultation and would take $660 off my estimate taking the remediation estimate down to $6,923. On Thursday April 3, I paid 1st ************************ a consultation fee to come in and look at the same areas and provide me with a second opinion. 1st Response saw no signs of mice in my attic. On Thursday April 3, I called EcoShield to cancel my pest control contract and report the fraud of Will ********. EcoShield said they would address the issue internally but would still be charging me for the remainder of my pest control contract, which has one (1) year left. I informed ********** that I would not be paying them. I also informed them that if they tried to come after me for payment that I would be suing them for fraud. This is not a company that anyone should be hiring, especially when they try to defraud a loyal, paying client out of $7,095.

  Business Response

  Date: 04/08/2025

  Hi *****, 
  
  Thank you so much for reaching out to us with this information. I want to sincerely apologize for the experience you have had with Ecoshield. I completely understand your frustration with this situation and I want you to know you are heard. I took a look into your account and noticed your account has been closed and the fee to close has been waived. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/08/24 EcoShield came to my house to install attic insulation but said the attic wasn't structurally sound enough to hold the added weight of the insulation. EcoShield charged my Visa card the same day for $1935 for work they didn't do. I talked to them a few times including 12-24-24 and they said nothing could be done until the manager got back on Friday 12-27-24 or Monday 12-30-24. I never received a call so on 1-2-25 I called them and they again said I would get refunded when the manager got back. Nothing ever happened so on 1-31-25 I emailed them at **************************** and they said they would take care of it. I received a call from them 2-1-25 and they said they would credit my Visa Card. It now 2-24-25 and my Visa card has not been credited for the $1935 they wrongly charged my credit card on 11-8-24. Over 3 1/2 months after they wrongly charged my Visa card they have not given the money back. They need to be held accountable for the $1935 fraudulent charge that they refuse to resolve.

  Business Response

  Date: 02/26/2025

  Hi ******, 
  
  Thank you for reaching out with this information. After reviewing your account, it looks like everything was credited on your account. A refund is in the process in the amount of $1,763.00. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a service for termite control. During the initial sales appointment it was discussed that they would spray my entire garage, put traps all around the house, and possibly remove some dry wall in the garage to see the extent of the damage and to ensure they sprayed everything. We discussed a price and then I signed a contract, which I was only shown the signature screen on the tablet. This was in June. So far the only thing they did was put traps outside, and spray maybe 5 total feet of my garage. I have made a half dozen attempts to get in touch with them, they keep saying a manager will get back to me in 24/48 hours. I even have even emailed them and for three weeks now I keep being told that the local office is reviewing my case. It has been over six months of waiting, they went ahead and drafted their payment out of my mothers bank account, even though she had nothing to do with this. She is a senior citizen and it put her account in the negative. All I want is for them to refund us our money, and to pick up their bait traps, which I doubt even have bait in them. No one from the local office ever responds or reaches out. I am attaching one of the many emails a customer service *** has sent t me over the last two weeks asking me if anyone has reached out to me yet.

  Business Response

  Date: 02/06/2025

  Dear *****,

  Thank you for reaching out and sharing your experience. We understand the concerns youve raised and appreciate the opportunity to address them.
  
  After reviewing your account, we have processed a full refund for the termite service, which has been sent via mail. Additionally, we will be retrieving our bait stations as discussed. Our goal is always to provide transparent and effective service, and we regret any frustration this situation may have caused.
  
  If you have any further questions or need any additional assistance, please dont hesitate to reach out. We appreciate your time and the opportunity to resolve this matter.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of cancelling my service with this company due to the fact I am moving out of an area that they can no longer provide. I told them I can get the document to them by March 1st however, they keep hounding me on needing the documents. I will not officially move into my new house until March 1st, and I have told this company I will not pay the balance.

  Business Response

  Date: 01/18/2025

  Dear *****,

  Thank you for reaching out to share your concerns. We understand that moving can be a stressful process, and we appreciate your communication regarding your situation.
  As of now, your account has been closed, and the Annual Commitment Discount Payback of $215 has been applied due to the early cancellation. Once we receive proof of your move, we will promptly review and remove this charge from your account.
  We appreciate your commitment to providing the necessary documentation by March 1st. Should you need any assistance or have additional questions in the meantime, please don't hesitate to contact us.

  Customer Answer

  Date: 01/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** **********

  Customer Answer

  Date: 03/10/2025

  I have sent this company two emails that shows I am moving to ******* and I have closed on a house in *******. They have now threatened to send a third party which will hurt my credit report. I have sent another email to them with my closing information. Can someone help me rectify this issue because this company is becoming a problem for me.

  Business Response

  Date: 03/10/2025

  We have received the proof of your move and have processed the necessary updates to your account. As a result, the balance has been waived, and there will be no further collection activity.
  If you need any additional assistance, please let us know.

  Customer Answer

  Date: 03/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:01/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had a sale *** going door to door. I was the first to speak to the salesman. 4 other neighbors signed up after me all under the same impressions as myself. The seller offered us all a 3 month service for a set price. That set price was a lie, we all agreed the product worked and just continued to allow the 3 month period expire and be done. Only it wasnt done. And were all in a contract we cant get out of bc of the shady business sales person. I called several times to rectify this without success. The customer service *** was so mean rude and would talk over me. I asked many times an amount to cancel service to be done and the man would not tell me an amount. The whole street has tried to cancel service with this business and all are given the run around and now theyre threatening to send my info to collections. I dont want a refund the product worked and Ill pay for what was done. I no longer need the service and have since moved. My neighbors would like out of this contract too.

  Business Response

  Date: 01/14/2025

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  As for your neighbor, I cannot help them on your behalf if they don't reach out. Please tell them to give us a call at ************
  
  
  Best, 

  Customer Answer

  Date: 04/07/2025

  I have a claim that was supposed to be resolved from a few months ago thru this BBB site. I have screenshots and record keeping of the conversations. They agreed to terminate and resolve my complaint and have not done so. They have submitted my info and an outstanding balance to the credit reporting agencies. It has now had a negative effect on my credit rating and I’m being threatened with lawsuits from whichever creditor they’re using. I have told them of this resolution TWICE. my personal credit is being effected in a major way. I don’t understand why this is happening. Please help

  Business Response

  Date: 04/08/2025

  Hi ****,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 04/08/2025

  These charges are effecting my credit report. 

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield was hired to exterminate insects on the property in June 21st 2024. They were paid $180.41 on 26 Jul for the first quarter. The insect problem remained and they were called each month to inform them of the continuing problem, and each time they agreed to come out (at no additional charge--they said) to respray. But the bugs remained. Finally after four months service they were notified by phone to cancel the service (10/24) and they provided a cancellation code of 4789. This was followed up by a written notification of unsatisfactory service and *************** our opinion the continued presence of insects indicates that the product and service is of an unsatisfactory and unmerchandisable quality.They continue to bill us for service and we continue to tell them the unsatisfactory service is cancelled.

  Business Response

  Date: 12/23/2024

  Dear ********,

  We appreciate your feedback regarding your experience with our services. After a thorough review of your account and service history, we would like to provide clarification regarding the concerns raised.
  
  Our records show that services were performed according to the agreed schedule, and complimentary touch-up treatments were provided between regular visits to address the pest activity you reported. As part of our 100% service guarantee, results typically improve significantly after the ****************** which is completed 3045 days following the initial treatment. However, our ability to ensure long-term effectiveness depends on completing all scheduled services as outlined in the agreement.
  
  Regarding the balance of $160, this reflects the annual commitment discount payback, which is applicable when the agreement is canceled prematurely. The initial discount provided is based on the understanding that we will deliver services for the full term of the agreement. Upon early cancellation, this discounted amount becomes due per the terms of the agreement.
  
  If there are additional concerns or unresolved issues, we are here to assist and provide further clarification. Our goal is to ensure every customer is satisfied with their service experience.

  Customer Answer

  Date: 01/27/2025

  Voicemail box: ***
  Transcript:
  Yes, good afternoon, ****** *** ****. My name is ******** ********, and I placed, well, my husband and I replaced a complaint against a company that did some insect, some insect treatment, and unfortunately, it didn't And for some reason, the mail, whatever, something has happened and I did not follow up. And now this is why I'm calling. The complaint is *********. And what happened is we sent a letter, a register letter to the company who is chasing us. I mean, it's a, I don't know what it's called then, but anyway, they are just after us to pay $160. And we wrote to the company, we wrote to these people, we sent a register letter explaining what happened. I have tons of texts complaining about the treatment, they didn't come when it was supposed to come. They charged us the $160, but they didn't give us the treatment and it didn't work. So after calling them three, four times, I spoke with the people and I said I don't want this service anymore, it doesn't work, and I just want to cancel the service. And they said, well, we'll see what we can do, I'm going to talk to the supervisor. I call, I don't know how many times, and every time they transfer me to a supervisor and nothing is done. So I decided not to answer anymore of their letter and it got me too upset. So this is in gross what's happening. And I have a very, very good credit score. I don't want my credit score to be hurt with something like that when especially we are not at fall at all. So could you call me back please? My number is ###-###-####. My name is ******* ********* *** *** ****** ********. So either one of us can answer the phone. Really appreciate if you can help us with that. Thank you so much.

  Business Response

  Date: 02/03/2025

  Dear ********,

  Thank you for reaching out. We appreciate the opportunity to review your concerns. After reviewing your account, we have waived the remaining balance of $160.13, and your account is now closed.
  
  If you have any further questions or need any additional assistance, please don’t hesitate to reach out.

  Customer Answer

  Date: 02/13/2025

  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******** ********