Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Paper Products Company

  Route 87 PO Box 32 Mehoopany, PA 18629

• 

  Procter & Gamble

  6200 Bryan Park Rd. Browns Summit, NC 27214

• 

  Procter & Gamble

  3701 Monroe Hwy Pineville, LA 71360-4112

• 

  Old Spice Custom Built

  Po Box 670845 Chugiak, AK 99567-0845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 pack of Mach 3 razors. Had to shave today and didn't even get half way through and the razor broke in half making it unusable.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out to report your experience. Please know, we have reviewed our records and see where you contacted us directly at Gillette in April and refund was sent. 

  Kind regards. 

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Actually, I have not contacted you at all this year regarding an issue with the razors. Matter of fact, this is my first time contacting you this year about this. I had issues last year with an order and that is probably what you are seeing in your records. I do no accept your response. As a result, I will stop purchasing your brand of razors and go give my business to someone else. While, I like these razors been using them for years, I realized its 20205 and they are overpriced and outdated and not as good as other brands. Thank you for your response.Just so you know I spend $100 a year on these razors plus the shave gel maybe another $50. 
  
  Regards,
  
  
  
  **** ****
  
  

  

  Business Response

  Date: 06/12/2025

  We're sorry we've disappointed you, if you would like to provide a photo of the recent issue and the receipt if available, we would be happy to review. Please just send photos via the Better Business Bureau.

  We look forward to hearing from you. 

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I sent the picture in the original BBB complaint. Here is the receipt and another picture of the razor.
  
  
  
  
  Regards,
  
  
  
  **** ****
  
  

  

  Business Response

  Date: 06/17/2025

  Thank you for replying, we have now received the photos of the product, package, and receipt for the Gillette purchase which is very helpful. We are sending a debit card for $7 to help replace the whole pack as opposed to just the one handle. Please look for it to arrive in about 3 weeks. We expect you know the following information but just in case, we wanted to share some details about the lubrastrip to protect it from damage.

  .

   

  For best results, try the following tips:
  Store your razor in its organizer to make sure air can circulate around the lubrastrip/cartridge after use.
  If you don't have an organizer, please store the razor face up. DO NOT store it face-down on the shower ledge or with the lubrastrip in direct contact with any surface.
  Be sure to keep your razor/replacement cartridges away from direct contact with water when not in use.
  Rinse blades lightly after use. Extensive rinsing will wear your lubrastrip down faster.
  Gently shake off excess moisture after rinsing the blades.
  To remove a razor or lubrastrip that is stuck to a surface:
  Apply water to the surface; ensure water remains on the area where the lubrication is left on the surface. (Aim the water below the blades, around the surface where it is stuck.)
  Let the water sit for 2 minutes.
  Wipe the water and lubrication off the surface with a paper towel.
   Alternate option:
  Wet a paper towel with water until it is fully damp.
  Put the paper towel on the razor head so it covers the cartridge area.
  Let it sit for 5 minutes.
  Wipe the water and lubrication off the surface with a paper towel.

  Customer Answer

  Date: 07/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Problem:
  This is in relation to compliant #********. Gillette did not comply with this. They didn't not send me my razor replacement for selling defective product. I want this resolved. I want the liars who did not send me my coupon fied as well. Do your job Gillette, you greedy monopoly company.
  
  
  Desired Resolution:
  Replacement
  
  
  Regards,
  
  
  
  **** ****
  
  

  

  Business Response

  Date: 07/11/2025

  Thank you for your reply and we're sorry you haven't received the debit card requested for processing on June 17th. Please know these mailing take about 3 weeks to arrive but can take up to 4 weeks. You can call the bank directly to confirm the mailing address at ##3-###-#### today to confirm the mailing date or we're happy to reach out to the bank directly and get back to you within a few days. Please let us know your preference.

  Kind regards. 

   

  Customer Answer

  Date: 07/12/2025

  Better Business Bureau:
  

  I did receive it and I even emailed your company saying you did but you ignored my email and never followed up with me

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ****
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam,
  
  Two years ago in December 2022 my mother-in-law gave me a Braun 9567cc Pro+ electric shaver as a Christmas gift, but the battery does not hold a charge after two years, I am in the U.S. Army a reliable electric shaving machine is very important to me in my daily routine. I spoke to Braun customer service and they said they couldn't help me because it was out of warranty, I asked them to at least give me a 50% discount for a new one but they said they did not have the authority to give a discount. Braun is a German engineering that I trust very much and I have used my previous Braun shavers for many years since my youth. I request Braun to help me resolve my issue please.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out and we're sorry to hear
  that your Braun unit is no longer working and that you are disappointed with
  our policies. We do have a 2-year serviced warranty for our devices which
  is based on the date of the receipt. We’re sorry we do not have a discount available
  as requested as it is important that we treat all consumers fairly and within
  our policies. While it is unlikely we could assist further, if we had more
  information about your device we can look into it.  If you could provide the receipt from the original
  purchase and/or the production code for the unit which is located on the back
  of the shaver, below the long hair trimmer. Please provide a photo of to the BBB
  report and once we received that, we’ll be in touch.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a receipt for a $15 **** gift card rebate , the gift card came in the mail but what they sent was not a **** gift card like I selected. Instead they sent a gift card for a grocery store that is located in the east coast and I live in the west coast. I reached out but will not replace the gift cards or do anything about it even though it was their mistake. I have sent a follow up email and no one has responded anymore.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out to the Better Business Bureau (BBB) and
  Procter & Gamble. We’re sorry to hear about your experience, and would be
  happy to assist. 
  
  In order to assist you further, we will require some additional
  information. Please keep an eye out for an email from us directly regarding
  this rebate. 
  Again, we are sorry for your experience and appreciate the
  opportunity to address your concerns.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2025, I decided to try the Charmin with the ragged edge on the tear off portion. A real disaster with the tear off portion with the ragged edge did not tear off correctly. The next roll had tissue coming out of the top portion of the roll. Clearly a defective package. The cost was $15.00.
  
  When I called P&G, they said they would send me a container to send back the defective package. They never did.
  
  They informed me I had to pay to send the item(s) back.
  
  I am 84 years old and P&G has been around a long time and it is unbelievable to me that they don't stand behind their products.

  

  Business Response

  Date: 06/02/2025

  Thank you for reaching out to the Better Business Bureau and we're sorry for your disappointment with both Charmin and our reply. Please know, as a gesture of goodwill, we will process the coupons but going forward, if you were to have an additional issue, we would need the product returned. If you have an issue in the future and have to return a product, you are welcome to include the cost of shipping with the return and we'll reimburse for the cost of shipping.

  Please look for the mailing in about three weeks.

  Kind regards. 

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I am perfectly willing to return the defective roll IF and WHEN the company sends a postpaid envelope to do so.  I should not be responsible for returning a defective item and not receive a postpaid envelope to do so.

   

  As for coupons, I have not received any coupons as stated by the business in their response.  Nor have I had any response to this complaint from them.
  
  
  
  
  Regards,
  
  
  
  ******* *****
  
  

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out and we're sorry for your disappointment with Charmin. As a onetime gesture of goodwill we did make an exception and allow the coupon to be mailed, please be sure to retain the product if you were to have a future issue. While we are not able to provide return mailing material, we will reimburse for the cost of shipping.

  Kind regards. 

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *****
  

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I hope this message finds you well.I am writing to file a formal complaint regarding a recent issue I experienced with Febreze vent clips. I purchased the product with the expectation that it would safely provide a pleasant scent in my vehicle. However, shortly after installation, the vent clips began to leak. The liquid from the clips dripped onto the plastic control panel and buttons in my brand-new vehicle, causing visible damage to the affected areas.
  
  I just purchased this vehicle on May 7, and it has fewer than 1,000 miles on it. It is extremely upsetting to already have damage caused by a product that is specifically designed for use in cars. I had to immediately remove and discard the vent clips, so I was unable to use them as intended.
  
  I am requesting that Febreze take full responsibility for the damages caused by the lea**** vent clips. Specifically, I would like to be reimbursed for the cost of the product and compensated for the cost of repairs to restore the damaged interior surfaces of my vehicle. And compensated for the time it took from my day to have the issue repaired.
  
  Please contact me at your earliest convenience to resolve this matter. I am attaching photos of the damage and a receipt for the product for your reference.

  

  Business Response

  Date: 06/02/2025

  Thank you for reaching out to the Better Business Bureau regarding the Febreze Car Clip, we're sorry to hear of your experience and appreciate the opportunity to assist you. Based on the report, we would like to start a Damage Claim and do a full evaluation on the product you used to determine cause and make a decision on if we can assist with the repairs. Hopefully you received both the email and mailing material we sent to start a claim.

  Kind regards. 

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Hello, thank you for the follow up.

  They acknowledged my complaint however they did not address it. I have appointments today to get the estimates requested and the form completed And then I will send them the 13 pictures requested, which is a really odd number by the way.

   

  Then they requested the vent clips which I’ve since thrown away because they had already damaged my car. I didn’t want any further damage to my car.

   

  And they said that they do not make any promises to fulfill my request however, they will review the information I provided so there’s been no actual resolution. There’s been no promise to address or my desired resolution.
  
  
  
  
  Regards,
  
  
  
  ***** ****
  
  

  

  Business Response

  Date: 06/24/2025

  Please know, we must respond to the BBB periodically while the complaint is open. We are sorry, but we cannot guarantee compensation/reimbursement. It is a difficult situation as the product was disposed of, and evaluation of the product is key to considering the claim. Again, you are welcome to submit the claim, but with or without product, it is not a guarantee of compensation.

  Kind regards. 

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a 60 unit package of oral B y-shaped floss picks for approximately $5 April 14th of this year. I opened he package 5/2. Essentially, all of the picks were faulty. I used anywhere from 2 to 5 pciks per day, for one time through my mouth. I called their guarantee phone line ###-###-#### and was told they couldn't do anything without a receipt. The customer deflection rep (my term) said I should file a complaint instead. So I am.

  

  Business Response

  Date: 05/23/2025

  Thank you for reaching out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about your experience with our floss and Money Back Guarantee, and would be happy to assist.  

  Please note, we have different departments, so in order to reach out to us directly, please call us at the number listed on the package, as customer service is separate from our Money Back Guarantee team. Since we value you, we’d love to assist you further. To that end, please keep an eye out for an email from us directly regarding your refund. 

  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  
  

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a P&G rewards member. I’ve been a member for years… I buy a lot of Olay but most of the time I don’t get credit from the $40 moisturizers immediately. I have to contact support each and every time. I’ve honestly started to buy ****** instead because it absolutely frustrates me to no end to go through the process and then get no credit for my purchase and then have to go about contacting customer service. *** just doesn’t code the combo or Vitamins C face moisturizer with the word Olay in it. It seems like you all would take note and try to fix the issue. I’m a professional reviewer and will be complaining and writing bad reviews every where I can. Your reward program sucks

  

  Business Response

  Date: 05/21/2025

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  
  Were very sorry to hear about the difficulty you are having with our receipt scanning process. We appreciate your feedback, and we are sorry for the extra step you have to take to get the points. We truly appreciate your loyalty to Olay and be assured. we will share that you would prefer the brand name not be a requirement on the receipt for submission. In addition, we’ll express with our team that works directly with this particular retailer that is standard for the brand name to be on receipts for most retailers, and it makes it difficult for our consumers in these situations when the brand is not included.
  
  
  Because we value you as a consumer, our team did add 300 points to your account. Again, we’re sorry for the extra time this takes but do hope you continue using Olay for the many benefits. Also, as a goodwill gesture, we would like to send a $10 off coupon you can use towards your next purchase of Olay. Once you respond back to us with your mailing address, you can expect to receive the coupon in approximately 3 weeks.
  
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  
  
  
  

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate you all considering my frustration as a reviewer and influencer I take my time seriously I use to mention you guys all the time but as of late I can’t say anything positive because of reward program being such a hassle. I am **** ****** and receive all correspondence at **** **** ****** ********* ** *****. Thank you.
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My case number is ********* no compensation was received. I run a daycare center and on my lunch hour I called to check. The woman on the customer service line was obnoxious condescending and rude. After she put me on hold for 20 minutes she came back with an attitude. There was a TV blaring in the background and kids screaming so I'm assuming she was working from home and distracted. I would like the compensation promised me for the defective product. Better Business Bureau can you help me get this done. Thank you

  

  Business Response

  Date: 05/14/2025

  Thank you for reaching out to the Better Business Bureau and we're sorry for your disappointment. Be assured, we will review your last call and if we deem coaching is appropriate, we will provide that to our advisor. Please know, the number of reports from your residence has far exceeded what we feel is reasonable, therefore the unused funds on the card were reversed. We're sorry, we are unable to provide further assistance.

  Kind regards. 

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I am now filing a Better Business Bureau complaint and if you don't show up I will be left with a judgment that we will collect on. Shame on you. My residence? We live in a multi residence building with 659 people? What is your problem and why are you targeting me as a disabled person? I am not responsible for your people that have problems nor your products that the people have problems with. I now have an email for the CEO of Procter & Gamble where I am going to next. In between my family and I I will have my money returned to me and you will get reprimanded for your targeting a disabled person.

  
  

  
  
  Regards,
  
  
  
  *** *****
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proctor & Gamble has a toilet finder app. The locked porta potty in front of my mother's house has been drawing a lot of traffic and it is obvious we are on such an app. I contacted P G to ask them about it and they claim they do not have an app at all. This is a complete lie!
  
  ****************
  
  Here is their response (the lie):
  
  Hi Nicole,
  
  
  Thank you for contacting us here at Charmin, though I don't think we are who you are looking for.
  
  We don't have a toilet finder app and not sure what company you even are representing. Regardless that's not an app created by us, even if someone listed our name on it, it's not officially run by Charmin or P&G.
  
  Thank you for contacting us, contact us anytime here at Charmin.
  
  Kind regra
  
  Melinda
  
  Charmin Team
  
  ref*************************:ref
  ********

  

  Business Response

  Date: 05/14/2025

  Thank you for reaching out and we're sorry for your mother's frustration. Please know the article link you shared was from 2017, we do not currently have an APP for finding clean bathrooms, this was discontinued some time ago. If you would please reply with the name of the APP, this would allow us to research further and understand if the Charmin name is associated with it. 

  Kind regards. 

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  
  
  Regards,
  
  
  
  **** *****
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 64.74$ worth of product (all 3 items were gain) from a pharmacy for car load up as I do often.. I got home and noticed all 3 had been tampered with.. missing product it felt very light and upon looking they had poured the gain out and pour a cheaper bottle into it I’m assuming to refill it. The beads were halfway full. It was a mess!!! . They are open used and clearly messed with. I reported it and had my account removed from the place I bought it from because I lost my cool on them. I felt taken advantage of.. I was fine with them removing me because clearly they had something to do with it and my next step was going to be to contact you guys directly which I did and was given a list of things that I needed to do that are so unnecessary and that I am unable to do. I cannot provide anything but the products. I feel so taken advantage of. It’s very odd that all of a sudden all three products have been tampered with used when I do a carload.. they knew I wouldn’t notice until I got home as they placed it in my car.. I reached out to you guys directly through email and like I said I was given a list of things that I am unable to do because my account was removed. I’m going to be making a TikTok video about the whole situation do not call me btw only email I do social media and go live during the day. You guys refused to help me or send me the products. At first I was only upset with the retailer but after emailing with you guys I realized your just as bad as the store who sold me these products. Super disappointed. I can only say so much I’m running out of space.. basically I bought $64 worth of product and when I got home noticed everything was tampered with used and swapped and I’m out that money. Shame on you guys for not helping me after I was taken from. Keep my 64$ I’m going to leave reveiws and share this with my supporters. It’s so sad. I know you don’t need me as a customer it’s just sad you guys didn’t help me either

  

  Business Response

  Date: 05/07/2025

  Thank you for reaching out and we're sorry to hear of the experience you had with the retailer, a variety of our products, and our response when you contacted. We understand you can no longer interact with the retailer but expected you may have a receipt from the original purchase online or when you picked up the items. If not, you're welcome to return the items to us directly using the following address, please be sure to use trackable shipping and include the receipt for the shipment as part of your return. 

  
  **** *** ****
  **** **** ** *** *****
  *** * ********** **
  ******* ** *****

  
  Once we receive the items, we'll be happy to assist.