Reviews

This profile includes reviews for The Shade Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Shade Store has 74 locations, listed below.

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  The Shade Store

  21 Abendroth Ave Port Chester, NY 10573-3332

  
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  The Shade Store

  1100 Madison Ave New York, NY 10028-0327

  
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  The Shade Store

  99 Vervalen Street Closter, NJ 07624

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  The Shade Store

  513 Bloomfield Ave Montclair, NJ 07042

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  The Shade Store

  365 Springfield Ave Unit 1A Summit, NJ 07901

Review Details

• Review fromAaron M

  Date: 08/22/2023

  1 star
  Ive had a disaster experience with the shade store. I spent over $50k on shades and have had issues since the day they were installed without any success on remedies. The shade store app does not work well for automatic scheduling. The customer service has been abysmal. Ive had a tech at my house 5 times and still having issues with functionality. Buyer beware. I do not wish this experience on anyone. I am an understanding person and hate to leave bad reviews without giving a chance to fix issues. After giving multiple attempts to beg for corporate to fix my problems, I have no other option but to warn others. I strongly suggest going with another provider! I am 3 months into this and continue to experience issues with my shades. For the inconvenience corporate offered a 10% discount! *** spent more money having my designer try to deal with these issues. Absolute nightmare!!!

• Review fromJames R

  Date: 07/26/2023

  1 star
  The following is an excerpt from an email in April of 2023. We are now nearing August 2023 and the product is still not correct. Lots of promises and awful delivery. We have been waiting for weeks for the sales rep to follow up after the last attempt to installcricketsPoor communication and scary customer service. Be very afraid.We cant begin to express how disappointed we are with this process. From the original order placement to yesterdays failed/partial installation.Our issues include:* The initial order was incomplete and did not include all the products we ordered. We had to do a 2nd order. This then created a situation where the wrong color rail was ordered (we take some ownership for the incorrect rail color but this would have never happened if the initial order was accurate)* The professionals who came to our house to take the measurements did an incomplete job because they did not have the correct ladder (how horribly unprofessional was that?). This lead to delays in finalizing and placing our order. * We have had boxes sitting in the middle of our floor for nearly a month. When moving into a new home this created additional unnecessary stress.* We had installers show up yesterday complaining about the job (claiming they should not even be there). They also did not complete the job because they did not have the correct ladder (again???). This sounds like a common excuse for not completing projects. * Now we have boxes still sitting in the middle of the floor and being told we need to wait another 2 weeks to have the install completedthis is not acceptable. We are expecting guest in mid April and working around boxes, random curtain parts, equipment and an incomplete installationthis is not acceptable.******, you said you would call today with an update but the only call we got was from the scheduling department with an outrageous install date. This is completely unacceptable and not what was promised

  The Shade Store

  Date: 07/27/2023

  Hi ************** offer my sincere apology to you. Our customers' satisfaction is the center of what we do and I realize we did not measure up in your personal experience thus far, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Customer Experience Manager

• Review fromWei-Woan L

  Date: 05/16/2023

  1 star
  Terrible. There are so many better options out there for window coverings. Please choose any of them over The Shade Store. Spent what equates to a new car at one of their ******* locations and it has been a disaster. Poor customer service, mediocre product, terrible installation and prep. We placed our order more than two months ago and they still can't get things right, even after elevating our concerns to management in ******** (***********************) who after several attempts to speak with ended up snubbing me and passing me over to someone else out of **. First attempt to install our product they sent one guy instead of the normal two for some reason. The drapes in the living room were cut wrong so they had to send those back. The large living room shade was installed wrong and was telescoping on one end causing the shade to fray and wrinkle on the side. The smaller blind in the upstairs bedroom was crooked. The bedroom drapes were incredibly wrinkled and looked terrible. So my wife called the store to go over everything with the store associate and was treated very poorly and given an attitude, which is when I stepped in and started dealing with them. They came out again to fix the large living room shade, fix the upstairs shade and steam the bedroom drapes. They still did not fix the large shade. Even after steaming the bedroom drapes they still look terribly wrinkled but we will live with it I guess. Then the living room drapes finally were shipped back to us. After having the large box sitting in our living room for weeks waiting for them to come and reinstall them, we finally got a date and the installer came. Turns out that the drapes were still cut too long. I mean, how hard can it be to get the proper length correct on the drapes that you have to send them back twice? We are not talking about a few centimeters off either, they were dragging on the floor by at least 3 or four inches. Still haven't heard back from them to fix these issues.

  The Shade Store

  Date: 05/17/2023

  Hi ******** - I offer my sincere apology to you for not living up to the values expected of ** at The Shade Store. Our customers' satisfaction is the center of what we do and I realize we did not measure up in your personal experience thus far, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ********************* or by email at ************************************* Thank you, ******************* - Senior Customer Experience Manager

  The Shade Store

  Date: 07/27/2023

  Hi ******** and *****, Thank you for allowing me the opportunity to assist in turning the experience around and ensuring your complete satisfaction. If I may be of further assistance, now or in the future, please let me know. I remain at your service.

• Review fromSonia F.

  Date: 01/21/2023

  1 star
  I had an appointment scheduled for installation today between 11-1:00. An email was sent to me on Wednesday by Elise. I called at 12:15 PM to ask what time they would be here just to be informed that the installation is 4to 6 PM. NO ONE ADVISED ME VIA PHONE OR EMAIL
  HORRIBLE CUSTOMER SERVICE. YOU CANT EVEN SOEAK TO A LIVE PERSON
  Very unprofessional, rude !!

  The Shade Store

  Date: 01/23/2023

  Hello *****,
  It is my understanding our Vice President, ***** **** has contacted you directly regarding this and we are refunding you in full.
  Kind Regards,
  **** ***** Senior Customer Experience Manager

• Review fromRichard G

  Date: 10/18/2022

  1 star
  I'll simply quote my most recent email to The Shade Store:
  *******, you don’t understand. Your company has no credibility, nothing you do or say can be counted on. Our master bedroom has been in turmoil for months. The entire experience with your company has been a disaster, riddled with errors and broken promises. WE ARE DONE! Issue the full refund now and then come pick up your stuff. Also put me in immediate contact with your corporate leadership. Without that refund we are on the verge of a lawsuit. I just discovered you have horrible ratings with the Business Business Bureau and the complains on their site exactly mirror our terrible experience with your company. I would like you to read these complaints:
  *************************************************************************************************** 
  I could almost copy and paste one of these when I file my complaint with the BBB!

  The Shade Store

  Date: 10/28/2022

  Hi *******. It is my understanding all of your issues were corrected and you are satisfied. If that is not true, please contact me at ********************* or by email at ************************************* Thank you, ******************* - Senior Customer Experience Manager

• Review fromSophia P

  Date: 10/11/2022

  1 star
  What a joke! I don't even understand how this company is still in business. I ordered shades two months ago, found out a day before my install that some were backordered, which made no sense because they ran out of the fabric that week, which means they just never even did them. Was assured several times they would be done last week when the material was in stock and overnighted. They weren't. Then I was told it was because something needed to be added, which I didn't add anything to the order this week (they just didn't execute on it). Then I had a customer rep reach out who was supposed to help but didn't respond to emails and just continued blaming this on me instead of making it better. I spent thousands of dollars for what was supposed to be a more premium service than other options on the market and have lost days of work dealing with them, making myself available for multiple installations that don't happen, etc.