Reviews

This profile includes reviews for The Shade Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Shade Store has 74 locations, listed below.

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  The Shade Store

  21 Abendroth Ave Port Chester, NY 10573-3332

  
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  The Shade Store

  1100 Madison Ave New York, NY 10028-0327

  
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  The Shade Store

  1 Elm St New Canaan, CT 06840

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  The Shade Store

  115 Main St Westport, CT 06880

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  The Shade Store

  776 Route 17 Unit 1-B Paramus, NJ 07652

Review Details

• Review fromJoanne D

  Date: 01/25/2024

  1 star
  I am very disappointed with this company. I ordered drapes back in December. They arrived in early Jan but had to wait weeks for an install date. When the installer came, he found that the tracks were too short. Now I have to wait another month for an install date. I contacted my salesperson who responded with " I will put you on the wait list". This is so unprofessional. I will never use this company again!I

  The Shade Store

  Date: 01/26/2024

  Hi **************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

• Review fromCharles Z

  Date: 01/20/2024

  1 star
  Paid over $10,000 for window shades in 2019. What a horrible experience.

  The Shade Store

  Date: 01/22/2024

  Hi *******,I offer my sincere apology to you. I located your order (*********) placed on August 2, 2019, however, I don't see any inquires on that order since September 30, 2019. Our clients' satisfaction is the center of what we do so I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

• Review fromPatricia D

  Date: 01/18/2024

  1 star
  My odyssey started in summer of **************************** January of **** as ten of the 13 valances on the interior shades made for my house look janky and bad (definitely not custom as they advertise their specialty to be). In addition, they made four roller shades backwards and have remade the wrong valances (some of them anyway) three times now, all incorrectly.Now I am trying to negotiate some kind of rebate to make it right since they do not seem capable of actually making a custom shade for my windows and they are offering me a low rebate because I "already received a discount up front".At the end of the day, the only shades in my house that actually look better than what I had before are the four exterior mount shades. Bad all the way around.

  The Shade Store

  Date: 01/19/2024

  Hi ******************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

• Review fromBev M

  Date: 01/17/2024

  1 star
  TERRIBLE CUSTOMER SERVICE- mistake, delays - do not use this company.

  The Shade Store

  Date: 01/19/2024

  Hi ****************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

• Review fromSue D

  Date: 12/13/2023

  1 star
  What a horrible company and experience dealing with this company! I ordered drapes in August and they arrived in September only to learn at that time it would take a month from then to install. After waiting that month they arrived, 80% of the shades and drapes were mis-measured by The Shade Store. Then it two weeks to even get a response about the error and that they would take another month for the next attempt at installation date. At this point we are now looking at a December installation. Here's where it gets good (NOT REALLY). They call me today at 7am with no prior warning or response to my several attempts to speak to a manager about an install date. They tell me at 7am today that the driver is on his way and will be at my home around 8am! Is this a joke? I'm not home. I could have been if they would let me speak to anyone to setup a date/time. They literally tell me that they don't have managers and that there's no one that can talk to me beyond the service rep that answers the phone. This company is borderline fraudulent in my opinion but at the very least this is the most horribly managed company you can ever deal with. Needless to say, run! Don't even get within 100 miles of doing business with this worthless company. They have totally wronged me and now have caused me damages since this has left my home incomplete while trying to sell it. It has made a difference in my showings! They could care less about their customers and now they will find they just crossed the wrong person. I have been honest and descriptive about my experience without embellishment or exaggeration. Now the crusade will begin.

  The Shade Store

  Date: 12/14/2023

  Hi *** - I offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

• Review fromJ. Z

  Date: 12/11/2023

  1 star
  Ordered shades on 10/11/23 & received them on 10/28/23 to notice the workroom did not measure/cut the valance according to the measurements provided by The Shade Store. In addition to the workroom issue, ****** although she was great failed to mention all of the details prior to us ordering that there would be a noticeable gap at the top of the valance due to the step-down within our window trim. This undoubtedly should have been communicated as I mentioned to her numerous times we wanted a flush look. I emailed ****** immediately in regards to the concerns. Insert ***** whom is a Client Experience Manager. ***** has been awful to communicate with & ignores all of my emails & concerns. I have to follow up numerous times to no avail. A re-measurement was scheduled & the earliest they could do a simple re-measure was 2 weeks. The gentleman who showed up to our home stated the workroom consistently makes mistakes like this. He was unprofessional in the fact he was sitting on our window sill, leaning on our furniture, & was on his phone texting the entire time not being present or focused on the re-measure. This ultimately led to an issue with the re-measure files. After voicing my concerns and frustrations again, ***** re-scheduled a second in home measurement without consulting us first to ensure that would work with our schedule. I asked her why we were not consulted and that we would not be home that day, again no response. It has been 6 weeks since we have received the shades & NO ONE seems to want to help us to remediate the issue. I am appalled with the customer service after an order has been placed. They have no desire to help you with mistakes their own workroom has made. At this point I want a refund NOW & will gladly ship the shades back. I also called customer service & spoke with ******* on 12/4/23 & ******* on 12/11/23 , both stated would let me know a resolution the following day. I have heard nothing from either!! This is a complete NIGHTMARE!!!!

  The Shade Store

  Date: 12/13/2023

  Hi J. - I offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry some of our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

• Review fromAK A

  Date: 12/01/2023

  1 star
  It was quite easy to order and have the drapes installed almost 5 years ago. I scheduled a maintenance appointment to adjust one panel (they come with life warranty!). 6 appointments and 3 wrong or incomplete part orders later the panels are all over, would not close properly, the strips to adhere the panels to came flimsy and defective so the panels keep falling down. I am devastated! The management does not care at all. Do no buy from the store, it is not worth the money and it will not live up to its *************** warranty!

  The Shade Store

  Date: 12/11/2023

  Hi **** - I offer my sincere apology to you. Our clients' satisfaction is the center of what we do and I realize we have not measured up in your personal experience thus far, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

• Review fromKristine K

  Date: 11/17/2023

  1 star
  Never thought ordering shades would be such a headache. My husband and I went to the Shade Store and talked to *************************** that we were looking for motorized blinds. We said motorized several times never did we once say chain, cord, or anything along that line. About four days later I emailed ****** the color and material we had chosen. Then, I went to the store to place the order and pay. She assured me i would be happy with the blinds. 3 weeks later the blinds arrive and were installed about a week after that. Turns out none of the blinds were motorized. we had spent $4000 on 4 window blinds that we didnt want. my husband and i have been in contact with ******, ***** from the PhoenixAZ store several times. we have called the complaint number several times (over 5 times). Not a single call back. after all the frustration we dont want these blinds because they are never what we ordered to begin with. ****** placed the order and ordered incorrectly. Terrible service and way over priced for something we didnt want to begin with. I would never recommend this company to anyone.

  The Shade Store

  Date: 11/18/2023

  Hi ******************** offer my sincere apology to you for not living up to the values expected of us at The Shade Store. Our customers' satisfaction is the center of what we do and I realize we did not measure ** in your personal experience thus far, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

• Review fromRay M

  Date: 11/13/2023

  1 star
  The absolute WORST customer service experience in my 25 years of business as a design professional. I DO NOT recommend working with this joke of a company.

  The Shade Store

  Date: 11/14/2023

  Hi ***,Hi - I offer my sincere apology to you for not living up to the values expected of us at The Shade Store. I understand you have been in contact with our Director of ****** Services, *****************, and she is currently assisting in turning this experience around for you. Our clients' satisfaction is the center of what we do so if I may also be of assistance, please let me know. I may be reached by calling ************ or by email at ************************************* Thank you, ******************* - Senior Manager, ****** Experience

• Review fromMi D

  Date: 09/28/2023

  2 stars
  I love the shades we purchased and the staff in the store, but we got those that you can schedule through an app, but they **** at apps and troubleshooting. I purchased these so that they open and close at certain times because my mother is in a wheelchair and cannot get to certain windows. They put out a new app and no longer supports the old app. The new app now requires an additional piece of equipment, ridiculous!When reviewing the app, all the guy says to everyone isDear, My name is ***************************, I spearhead The Shade Stores IT team. Im so sorry for any inconvenience you may have experienced.Please know, any issues youre experiencing regarding hub setup and connection we can absolutely fix for you. Im putting our contact email address below, please reach out when time permits and we can set up a call or video consultation, and can walk through any issues at all you may be experiencing. But again, Im so sorry for any inconvenience, and assure we will rectify any issues you are having as quickly as possible and will do whatever it takes to satisfy you. Sincerely, *************************** SVP, Development THE SHADE STORE JUST MAKE A BETTER APP THAT DOESNT REQUIRE MORE HARDWARE! I DONT WANT A SMART HOME DEVICE IN MY HOME!I cant even reset my password without knowing the current password, hello if I knew it I probably wouldnt be resetting my password!!

  The Shade Store

  Date: 10/01/2023

  Hi Mi - I offer my sincere apology to you. Our customers' satisfaction is the center of what we do and I realize we did not measure up in your personal experience thus far, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience