Reviews

This profile includes reviews for The Shade Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Shade Store has 74 locations, listed below.

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  The Shade Store

  21 Abendroth Ave Port Chester, NY 10573-3332

  
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  The Shade Store

  115 Main St Westport, CT 06880

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  The Shade Store

  929 N Saint Asaph St Alexandria, VA 22314

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  The Shade Store

  7116 Bethesda Ln Bethesda, MD 20814

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  The Shade Store

  3950 Townsfair Way Columbus, OH 43219

Review Details

• Review fromErika S

  Date: 09/15/2025

  1 star
  Horrific, disappointing horrendous, cheap!!! DO NOT USE THE SHADE STORE!!! We could not have imagined our encounter with the shade store to have gone this terribly wrong. I wish I could would have read this website prior, the experiences are identical to ours.We worked with **** at the ******** location who started out engaged. Once we left and conducted the majority or our project over email, it only deteriorated. She was never available, never fully answering our questions, seeming confused and in turn, botching our order significantly. The installation window was pushed back a few weeks, to which **** stated was out of her control. Shades arrived in increments, being left at our doorstep like cheap Amazon items. For paying almost $50,000 for blinds, this was completely shocking & didnt align with was sold to us. Thats when the real nightmare began. While we were away and spending more money for someone else to oversee the installation on our behalf, we were told a team of installers would arrive. Instead, one inept installer came & never finished the project.We came back to our brand new home with half of our house left undone, things installed improperly, damage to our home, hardware we never chose via our correspondence and drapes that were the wrong fabric. And most of it very cheap looking. Lastly, we were left with black pegs in a wall that was never even supposed to have drapes at all. It is truly a nightmare, and thus far has continued to get worse with customer service. Weeks have gone by. Nothing is fixed and they only blame us as though we did something wrong. No one is ever available & their flippant emails prove they dont really care to rectify these issues, feels like a scam. They keep telling us that they will send someone to finish the job, but never schedule. Why would we ever trust them to come and reinstall anything? Weve put a stop payment on our Amex, we want this junk taken out of our house and to be done with them once and for all.

• Review fromCarolina A

  Date: 08/15/2025

  1 star
  If I could give zero stars, I would. We spent tens of thousands of dollars on custom motorized shades for our ****** sq ft home, trusting The Shade Stores reputation and supposed quality. What a mistake.From the start, their products have been a nightmare. Most of the motorized shades have issuesthey dont work consistently, malfunction constantly, and require endless troubleshooting. This is after many receiving many flawed shades, incorrect sizes, and various malfunctions. For this kind of money, you would expect flawless performance. Instead, we got cheap mechanics in expensive packaging.But the customer service is even worse than the product. I have reached out over multiple times begging for someone to come fix the issues, and was met with silence. When they finally responded, it was with no real solution, no link to schedule service, and no urgency to stand behind their work. It feels like once they take your money, youre on your own.We trusted The Shade Store to deliver on their promises, but what we got was defective shades, unprofessional installs, and a complete lack of accountability. For the price we paid, this is beyond *************** yourself a favordont make the same mistake we did. Avoid The Shade Store at all costs.

• Review fromMargaret F

  Date: 08/08/2025

  1 star
  I would give zero stars if I ******** NOT USE THIS COMPANY!Save the frustration (and a ton of money) and go to The Home Depot.Terrible customer service on every level.We paid for our shades and installation on 5/3/25, today is 8/8/25 and the install is yet to be completed, and they can't find time to fit us in until the end of September.Measurements taken by their employee were ignored when making the shades.I have been asked to miss work 4 times for in home appointments, 2 additional then needed (at this point), because of their mistakes.After having an installer who could not finish the install at the first appointment we waited 6 weeks for another appointment and they sent an installer in training, by himself, who did not have the necessary skills to finish the install either, knowing full well what was necessary for the appointment, ridiculous. Now waiting another 6 weeks.****** has ZERO concept of customer service, multiple times telling us that delayed responses were because the display room was busy. In other words, a customer who has paid multiple thousands of dollars with them is not important enough to take 5 minutes to respond to an email.ABSOLUTELY HORRIBLE

  The Shade Store

  Date: 08/11/2025

  Hi ********,Thank you for your review, we are so sorry to hear about the issues you've experienced. Please know, we will make this right. I will be in touch shortly to discuss next steps. Yareidy ******

• Review fromtony l

  Date: 06/13/2025

  1 star
  Perhaps Im in the minority, but Ive had the worst experience with the Shade Store, and ***** in particular. After starting the process of a pair of custom shades for my first home in January via the **************** location in ***, its now June and I still have no answer on the status. I'm literally on hold right now as *************** tries to connect me with someone at the C-Suite that might be able to offer some real insight.The first order I put in, the final shades didnt match the sample swatch I received, but luckily we had plenty of time to correct the issue and proceeded with a COM remake order in early May, with my fabric arriving to their Florida workroom shortly after. This should've been completed at the end of May, per Delias quoted timeline. Of course, I understand reasonable delays, but when checking in on the status, ***** ******* in client services discovered that my order had been mysteriously placed on hold. A rush was placed on the order and a new delivery date of June 11 was promised. He even gave me his number and promised to be the one to push my order through, and get a manger-level person to contact me and hear more about my issue. Unsurprisingly, he stopped responding and no one reached out to listen to my customer experience.Importantly though, there was still enough time to make, ship, and install before a very important deadline they were made aware of months ago. And here I am (still on hold with client services) leaving this review less than a week from my deadline without the curtains I spent so much on. As a paying customer who trusted **********************, I never imagined I would have to work this hard chasing and following up. Where are my shades?

  The Shade Store

  Date: 06/16/2025

  Hi ****,I am so sorry about the issues you've experienced. We spoke on Friday, and I let you know I was working on getting this expedited and sent out to you in time. I've escalated this again to the head of my workroom, and will be in touch as soon as I have an update today.

• Review fromKaren M

  Date: 05/02/2025

  1 star
  avoid like the plague!!! Thier customer service is AWFUL!! I was told to clean my shades using a magic eraser and my shades were RUINED! customer service ignores all my calls and emails. For a company that charges literally 1000's of dollars for shades you would think they have customer service to match. Instead, once they have your money you're on you own. Disgusting.

  The Shade Store

  Date: 05/05/2025

  Hi *****,I am so sorry to hear about the issues you've experienced with your order. Please know, we'll do everything we can to assist here. I see that you reached out to our client experience manager last week, and I also see this was escalated to a member of our sales leadership team to assist with this. I've approved to have the 2 shades replaced for you at no additional cost. ******/ ******** will be in touch to assist further. If you have any other questions, please let me know. Kind regards, ******* ****** ************************************* ************

• Review fromTerri L

  Date: 04/15/2025

  1 star
  Ordered over ****** worth of shades less than a year ago. One came in damaged and another order was just wrong. Spent countless hours chasing the replacements down, trying to schedule service. Then one of the brand new motorized roller shades just stopped working. Waited a couple of weeks for a tech. Tech said motor was shot. Gave me a temporary motor which does not pair with our existing remote and said I would hear from customer service after finishing the repair. Have heard nothing. Nobody answers emails. Im stuck with a shade that does not work and again wasting my time chasing down the repair. Would NEVER use the Shade Store again. The product is bad and the customer service is absolutely the worst I have ever experienced. Dont buy anything from them- vote with your dollars and use another company.

  The Shade Store

  Date: 04/16/2025

  Hi *****,I'm so sorry to hear about the issues you've been experiencing. Please know, we take situations like yours very seriously and want to do everything we can do to correct! I see that a Client Experience Manager, ***** has been assign to your case and has already placed in a request to have this move forward. If you need anything additional, please do not hesitate to reach out. Kind regards, ******* ****** Operations Manager, *************** ************

• Review fromMonisha S

  Date: 03/26/2025

  1 star
  HORRIBLE! Its been over 3 months and constant follow up, my order is not complete with no date in sight as to when the whole order will be delivered.Stay away from this company.

  The Shade Store

  Date: 03/27/2025

  Hi *******,I am so sorry to hear about this experience - this has been scheduled to be completed as of tomorrow, March 28. I also see you've spoken to one of our Client Experience Managers, ********, who has addressed your concerns. If there is anything else you need from us, please let us know. Kind regards, ******* ****** Operations Manager, Client Services ************************************* ************

• Review fromMelisa M

  Date: 03/21/2025

  1 star
  I am so frustrated. I am in tears. Do not use this company! For the last six months we have had people coming to measureand measure and measure. This is followed by error after error after error. Over $20K for 9 windows later I am stuck with blinds that dont match and one with a huge seam down the center. Just awful!

  The Shade Store

  Date: 03/24/2025

  Hi ******,I am so sorry to hear about this, and would love to help ensure this is resolved for you. I will be in touch today to review and assist. Kind regards, Yareidy ******

• Review fromDebra M

  Date: 03/17/2025

  1 star
  I made an appointment at the Shade Store in *********, ** on 9-28-2024. I met with ******* who was pleasant and helpful. We went over options and pricing. I decided to purchase 4 shades and one valance, $4000 for material and labor. Someone came and took measurements. I placed the order on 12-06-2024. The install date was scheduled for 1-23-2025. I was surprised to learn that the Shade Store only makes one, yes one bracket to hold their shades. The bracket was hanging out of the window frame by half an inch and did not look good. The ***** shade that he hung over the kitchen sink slopped on an angle when it was up. I called ******* who ultimately would place an order for two valances to cover the brackets and another ***** *********************** Second install date 2-20-2024. The same installer came out, installed the new ***** shade (which rubs one wall when bringing the shade up/down) and hung the valances to cover the brackets but could not put the shades in the brackets because they were the wrong size. (he forgot the order and had to turn around and go back 30 minutes to the store to get it making him an hour late). So back to another order. Several weeks later, the installer, who after going to the wrong house (someone gave him the wrong address) was able to put up the last two shades. It is March, 3 months later and all this for the bargain price of $4000. It was the worst experience. I have called the corporate office too many times to remember. All I get is the run a round and no one will call me back. Deville my contact but he will not call me back. My last phone call was on 3-7-2025 and I was told by ****** that Deville would call me back, it did not happen. I was promised more than once upper management would call me and that did not happen. While I am sure there are some happy customers who have purchased from ********************, beware as my experience was a nightmare and I am stuck with a constant reminder of my experience.***** ********

  The Shade Store

  Date: 03/19/2025

  Hi *****,I am so sorry to hear about this delay. Please know, this is completely unacceptable, and something we take very seriously. I will be reaching out to you today to discuss compensation and ensure you're fully satisfied. Please expect a call today. Kind regards,Yareidy ****** ************************************* ************

• Review fromRoland M

  Date: 03/09/2025

  1 star
  My experience with The Shade Store on *************** in ************* has been very bad. After months of frustration and many visits to our home, we are left with mismatched shades, damaged walls, and no resolution--just a $400 partial refund offer after spending $20,000.What was supposed to be a special project to welcome our first **** has dragged on through the entire pregnancy and well beyond. The damage from the installation has delayed other work in our home, preventing us from moving our **** into the nursery. Now, we need to spend even more money for professional repairs, new paint, and cleaning.The ongoing problem includes:- Repeatedly Incorrect Sizes, Incorrect Materials, and Mismatched Valences - Frayed Shades and Damaged Products - Installation Failures and Property Damage I am disheartened to say that this is the worst customer experience I have ever had. I strongly advise anyone considering The Shade Store to look elsewhere, especially if you need work completed in a timely manner for an important reason like welcoming a **** into the world.