Complaints

This profile includes complaints for Wilson Inmate Package Program Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilson Inmate Package Program Inc.

  1178 Broadway Fl 3 New York, NY 10001-5666

• 

  Wilson Inmate Package Program Inc.

  5900 Decatur St Ste E4 Ridgewood, NY 11385-5955

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/17/24, I placed an order for a food package to be sent to a NY state prison for an incarcerated individual. I waited and waited for it to be sent. These people are very aware that the people in prison are entitled to one package a month and it needs to be sent before the 1st day of the next month and then it starts over again. I ordered 2 weeks in advance, which is way over the amount of time it should take from ** to a facility in **. I never got it and sent inquiries. The date its needed, which theyre aware of and I got no response, after a month, told them forget it, its too late. They still never responded to their messages customer service its not at all. I paid them $50.98 plus another $50.00 credit, that I received months before, as they did the EXACT SAME THING! I never wanted a credit, as I never intended to use this again, but they ignored me until I threatened legal action for stealing! But still wouldnt give me my $50.00. I remembered I had the credit. So 4/17 I used it & be done with them. So I gave them another CC payment of $50.98 & my $50 credit, never received anything, ever! They continue to steal from people, Im not the only one, this I am sure of. So no response to my multiple messages, ************* on their site. Theyve since added some shipping nonsense on their website, telling people it was going to take some time to get the package, for no reason honestly. There are 10 other companies that have this service and NONE OF THEM do this, as they continue to steal & nothing happens to them. I want all my money returned, and I will be done with them. I wont be ignored & Im not allowing them to steal my money twice with no products, thinking ignoring someone will make them go away and they make money for nothing. Theyre a huge SCAM and they STEAL YOUR MONEY! I wont allow them to steal mine twice, I want my $100.98 & want them to stop doing this to people, by filing this report for consumer reference to be aware of their practices

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Wilson Inmate Package Program Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the services of Wilson inmate program since the May 6 2024 I purchase item to be delivered to ************* Correction Facility for my daughter she has not received her order nor have they responded to my phone calls or e-mail I spend almost $200 for items and have not heard from them since. I have requested a refund and have not rec anything. Thank you

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this company 04/10/2023. They have given me no tracking information. They refuse to answer their phone and i left them 3 emails stating that i want a refund. I still have not heard anything back from them. The next thing i will do if i don't get my refund back is call the attorney generals office on this ***** company.

  Business Response

  Date: 05/21/2023

  Hi,

  Thanks for allowing us to respond to this complaint. Please note; we spoke with customer after she submitted this complaint. We explained to her that our entire staff is packing and shipping orders. We elected to respond to customers via email and text. She understood and agreed to have the order shipped. This order was shipped May 9th and delivered May 10th. Please see attached documents.

   

  Respectfully submitted,

  Team wilson

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2023 I placed a food order for an inmate with Wilson Inmate Package Program--order #*******. Once the **** day processing period passed and the order still had not shipped, I called the company twice (a week apart) and was told both times that it would ship the following week. It did not. I again called and spoke to a rep who told me she guaranteed it would ship Monday, April 17 and be delivered April 19 and that I would get an email with the *** tracking number. The order did not ship and I got no email. I've tried calling the company several times this week to demand a refund but cannot reach anyone and my messages have not been returned. I feel like I've been ripped off as my payment ($133.92) via debit card was accepted immediately upon my placing the order, which was over a month ago now.

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  The order was finally delivered to the recipient, six weeks after it was supposed to be. I will not be doing business with this company again. Lousy service, lousy communication.
  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order February 24th, 2023 and we are now in April. My order has yet to be delivered and I have not received any information on my package status since I spoke to someone in March. She assured me that my package would be sent after I gave her the inmates din number and she even said they will give extra meat for the delay. She assured me that the package would be sent out by that Friday and they even reached out to the inmate through Jaypay! Still no package or tracking number. I requested a full refund because this is absolutely absurd and utterly ridiculous. I expressed that I do not want to do any business with them and I just want my money returned. To have a customer waiting this long and no communication is wrong. The inmate depends on these packages and a good amount of money was spent. This company is HORRIBLE!

  Customer Answer

  Date: 05/14/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Wilson Inmate Package Program Inc. regarding complaint ID ********.
  
  Sincerely,

  
  *************************

  
  

  Business Response

  Date: 05/21/2023

  Hi, 
  
  Thanks for allowing us to respond. We will call customer Monday 22, 2023 to resolve this matter. And will update BBB immediately afterwards.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company Feb 24th 2023. Today March 30 still no package no communication. They email back twice saying once it was going to be shipped out weekend and they could not reach me since then Ive left a new msg with my number much more clear , second time the emailed saying they are going to check the status. On March 14th status changed to awaiting shipment today still no package no communication. *** called emailed left messages to call back. *** asked for a refund still no refund the 3rd party payment system who collected my money have been trying to reach them for a refund and still no communication no refund. I have already used another company who had a package within a week. They are scammers I dont wish to do any business with them and I just want my money back. My husband does not what their package. I also emailed **************************************** and still no response. I just want a refund and to part ways

  Business Response

  Date: 04/11/2023

  Hi, and thanks for allowing us to respond to this complaint. Please note customer was refunded April 6th, 2023. She used a Pay-in-Four gateway to make her purchase. Her refund was issued back to the same form of payment used. We would like to advise her to reach out to the bank she used regarding her credit as we completed the refund and did not contest her request.

   

  Respectfully submitted,

   

  Team Wilson

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from this company on March 12 2023 its almost a month later and my husband has not received anything yet my package had been saying awaiting shipment for the longest..everytime I call or email them there is no response they tell u to leave a message on they phone system and they will get back to u the next business day and never ever call back after spending $319 with this company I am highly disappointed and frustrated to say the less at this point I juss want my money back so I can get my husband a legit package

  Business Response

  Date: 04/11/2023

  Hi, and thanks for allowing us to reply. The customer received the order to the intended recipient on Monday, April 10 at 1:26 P.M. at Front Desk. Please attached *** tracking number and documents. 

   

  Respectfully submitted,

   

  Team Wilson, Shipping and Receiving

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I placed my order on 17 January 2023, order number ******* and I have been calling and emailing but no response from the company. I understand you have lots of orders to fill, but this is just not right over 2 months. I would like a response or my order please.Thanks

  Business Response

  Date: 04/11/2023

  Hi, and thanks for allowing us to respond. This customer's order was shipped and received. Please see attached documents.

   

  Respectfully submitted,

   

  Team Wilson

• Initial Complaint

  Date:03/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/17/2023 #******* and almost a month later still no package.. I reached out the company 3 times with little to no response. My packaged has said "awaiting shipment" for about 2 weeks now. This company does not answer phone calls or emails. I will be disputing charges with my bank due to the fact that I feel they have no intentions on shipping my items out at all. People order these items for their loved ones in need and the absolute disregard by this company is horrible. I wish I would of looked at these reviews before ordering with them.

  Business Response

  Date: 03/14/2023

  Hi,

   

  Thanks for letting us respond. We give customer a call tomorrow the 14th, 2023.

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  It is 3/14/23 and I have no received a call as of yet. 
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered package for an inmate at ********* correction center in ***** ******** on October 16th 2022 worth $270.68. Items were never delivered and attempts to contact the company has not been successful. Their phone numbers tell you they are busy and let you leave your name and number and they never call back. Snap shot from my account still says awaiting shipment.

  Business Response

  Date: 04/11/2023

  Hi, and thanks for allowing us to answer this complaint. First, please accept our apologies for the missed response. we have been extremely inundated with orders and low on staff. We now have someone that answer all complaints accordingly moving forward. Please note this customer disputed this order. We did not contest her dispute. We accepted the dispute. she was refunded by her bank of which came to our bank.