Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gift Baskets

Wilson Inmate Package Program Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

This profile includes complaints for Wilson Inmate Package Program Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wilson Inmate Package Program Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 12, 2022 I ordered a food package from this company for my husband who is incarcerated!! Today is Dec 1, 2022 and we have yet to receive the food package!! *** contacted them on a few occasions and they told me that my order was being shipped out and it has yet to be shipped out!! At this point I dont even want that orderI just want my money back because obviously theyre scamming people out of money!! Now theyre not even replying bk to my emails or anything!!

      Business Response

      Date: 12/29/2022

      Good afternoon, we have investigated this order and see that ****************** order was shipped and received. We did speak with ****************** and she was kind enough to accept our request to correct the situation regarding her order. The order was shipped out and received by the facility on 12.7.2022. She has received tracking and confirmation. Thank you for allowing us to support this complaint. 

    • Initial Complaint

      Date:11/28/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order 30 days ago and it says still waiting fulfillment. I have emailed Wilsons several times with no answer. My son is in need of these items I want an answer why after 30 days nothing has been done.

      Business Response

      Date: 12/15/2022

      Good afternoon, thank you for contacting us. 

      Due to the policy changes within the Inmate Care Package Program for *** DOCCS, we are no longer shipping incomplete orders. The current restrictions require that we ship complete orders to ensure the safety of the staff and recipient of the order. A few items in this order are currently on back-stock. As a result this order is "Awaiting Shipment". This information was communicated with **************** via phone several times. Although we understand that her order is important we must follow the policy of the *** DOCCS. In addition, due to the holiday volume we are moving slightly behind schedule, this information is clearly stated in several places within our online shop. Prior to checking out; you must acknowledge that you understand our shipping policy which is not limited to delays, and that you agree to such prior to placing your order.  We have a new date of 12.20.22 for when our next shipment of the **** Boots will arrive. ******************** boots are allocated for her order and the complete order will ship upon receipt. Just as her previous order she will receive tracking details once shipped and her order will remain in transit for no more than one business day.  Please let me know if you need any further information. 

       

      Happy ***************************************************************************** & Logistics 

    • Initial Complaint

      Date:11/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with Wilson inmate package program on October 14, 2022 order number *******, I first called them on October 26, 2022 to check on the status of my order and didnt receive a call back. The following day October 27, 2022 I received a email from them notifying me of order status change, my order was shipped. Friday October 28th I received a email with tracking number from *** telling me that a label was created. I decided to call *** November 1,2022 and ask for an update of my shipping and I was told a label was created but, they never received the package from Wilson inmate program. I called the program and I was told due to high call volumes they wasnt able to connect me to the shipping department someone will call me back in 2-4 hours but I never received a call. The following day November 2nd I emailed them again notifying them I made previous attempts to contact them to get answers regarding my order and did not receive a email back. Today November 3rd I called once again trying to get a update of when my order will be shipped and was told once again they not able to connect me to the shipping department but he will forward my information. Everytime I call I get told the same thing and no real answer everytime I email I get no response back! Im very frustrated I just want my order to be shipped or my money back.

      Business Response

      Date: 11/10/2022

      Good morning, this order was shipped and received by the intended recipient. Please see tracking details here ******************.  We require all customers to review our shipping terms which are **** business days. When there are high volume delays our customers are notified via email and this information is list in 4 locations within our online shop. We require all customers to review our Shipping Policy prior to checking out. In addition they are to agree that they've read and agree to our Shipping terms. Our customer service has been transitioned to online correspondence to apply our resources to the more needed areas such as shipping, supply chain, and logistics.  Order notes per **** Delivered Monday, November 7th, 11:01am signed for by Officer **********

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with Wilson inmate package program on September 19th order number *******, I first emailed them on September 26 to check on the status of my order and didnt receive a email back. The following day September 27 I received a email from them notifying me of order status change, my order was awaiting shipment. Friday September 30th I decided to call them and ask for an update of when will it be shipped out I was told due to high call volumes they wasnt able to connect me to the shipping department someone will call me back in 2-4 hours but I never received a call. The following day Saturday October 1st I emailed them again notifying them I made previous attempts to contact them to get answers regarding my order and did not receive a email back. Today October 3rd I called once again trying to get a update of when my order will be shipped and was told once again they not able to connect me to the shipping department but he will forward my information. Everytime I call I get told the same thing and no real answer everytime I email I get no response back! I ordered my package 2 weeks this is ridiculous I want my package or my money back! They have no customer service skills

      Customer Answer

      Date: 10/08/2022

      The issue has been resolved between me and the business 

      Sincerely,

      *****************************



       

    Wilson Inmate Package Program Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.