Business ProfileforTikTok Moving & Storage

We used TikTok to move and store our complete household goods and furniture. It was initially not clear to us to which storage facility our goods were taken but we eventually determined it was their location in the Bronx. Although we set up automatic payment on our credit card for monthly storage charges we quickly noticed nothing was being billed. We were also concerned about the condition of our goods. No one picks up the phone there but they did eventually respond to emails. We paid for all of the back months but again they failed to charge our card going forward. We then insisted to see the actual units and found that our furniture and other goods were just thrown into the storage space resulting in significant damage. We paid someone to repack the units and assess the damage. They agreed to waive the fees for 4 months 9/21 -12/21 to compensate us for the damage and said we would get paperwork confirming. We have received nothing and we have not been billed for 1/22-4/22. I have sent emails and tried to call. No response to my emails and no one picks up the phone.