Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like the other complaints about The Bestpdf on this site, I made a one time purchase and paid 99 cents. Then quickly cancelled the service. Only to find out there was another fee for a monthly membership *****, that I never authorized. I made a one time purchase and did not agree to entering a membership that i did not agree upon.

  Business Response

  Date: 06/23/2025

  Dear Pang,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on June 13, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we can confirm that all charges (totaling $40.90) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 12 I need a W9 form and thus looked for a form online to fill up. At the end it requested me to pay $0.95 to thebestpdf.com for the pdf file generated, which I did. On Jun 15 I suddenly found on my bank account that besides $0.95 one time charge there was a charge of $39.95, monthly subscription fee from thebestpdf.com pending. I immediately looked for the customer service contact of the company. I called and wrote an email to the customer service of ****************** to request on refunding of the $39.95 charge and canceling the monthly subscription which I never did. They only replied that they would cancel the monthly subscription but continued placing the charge and completing the transaction on Jun 18 to charge me $39.95. I wrote a complaint and requested for refund of $39.95, but never received any reply ************* looked like a scam. Would you please help get my $39.95 back? My account with ****************** is my email: *************************** .Thank you very much.

  Business Response

  Date: 07/11/2025

  Dear *******,
  

  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website. During the purchase process, users are informed that their subscription will automatically renew unless they cancel it before the renewal date. This information is prominently provided twice: (1) during the subscription flow, and (2) in the post-purchase confirmation email.
  

  Our records indicate that on June 5, 2025, you subscribed to our introductory 7-day offer, which automatically converts to a monthly subscription at the full price of $39.95 unless canceled before the time of renewal. We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  

  Upon thorough review of your account, we have confirmed charges totaling $39.95, and also confirmed that youve already disputed the charge through your bank or card provider.
  

  When this happens, your payment provider places the transaction under investigation and temporarily takes over the process. This means the funds are put on hold, and our system is restricted from issuing a refund or interacting with the payment until your bank completes its review.
  

  The dispute is essentially a formal request asking your bank to evaluate whether the charge was valid. As part of this, your bank will usually reach out to us for supporting information and then make a final decision based on the details provided by both sides.
  

  As the case is in their hands now, we kindly ask you to wait for your providers final resolution. Once its closed, your bank will notify you directly about the outcome.
  

  In the meantime, we would like to assure you that your subscription has been fully canceled, and weve ensured that no additional charges will occur.
  

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  

  Best regards,
  TheBestPDF Team

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 7-day trial to translate a 58-page PDF from English to Vietnamese. I uploaded it numerous times, but each time the result was unchanged - it remained in English.Since this was the sole purpose of the purchase, I reached out to customer service requesting a refund and cancellation of my subscription because their service is faulty.I was instead told that it was a non refundable purchase. Their service is faulty at best or straight fraudulent at worst. The response given is a canned email that consistently states my account is closed with no refunds possible.I dont see why I should be denied a refund for a service they did not provide, despite it being what I implicitly signed up for.

  Business Response

  Date: 06/16/2025

  Dear ****,
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We take all customer feedback seriously and appreciate the opportunity to respond and clarify the matter.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on June 14, 2025, you signed up for our 7-day trial offer for $0.95 via our website. This trial provides full access to our PDF editing and translation tools, and it does not result in any automatic renewal unless explicitly continued by the user. After reviewing your account, we can confirm that no further charges have been applied, and your subscription has not been renewed beyond the initial trial.
  
  Were very sorry to hear that the translation feature did not meet your expectations. While our platform supports document translation, outcomes can vary depending on document formatting, embedded content, or language detection issues. We understand how disappointing that must have been given your specific needs, and we regret any frustration this caused.
  
  We recognize the importance of maintaining trust and goodwill. As such, we have issued a full refund of the $0.95 you were charged. This has also been accompanied by a full cancellation of your subscription, ensuring no future charges will occur. Refunds typically take 710 business days to appear, depending on your banks processing times.
  
  If you have any further questions or need assistance, we encourage you to reach out to us directly at *********************** We remain committed to improving our service and ensuring a positive experience for all users.
  
  Sincerely,
  TheBestPDF Team

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The price was $.99 for 7 days, and autorenewed at $39.99. The service wasnt used after 7 days, and they will not refund the transaction

  Business Response

  Date: 06/10/2025

  Dear *******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on May 29, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBestPDF Team
  

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7-day trial with **********, which appeared to be free or low-cost. However, after the trial period ended, I was charged without clear consent or notice.Last year, I experienced the same issue: I was charged unexpectedly after a trial, and when I complained, the company offered me a lifetime subscription as compensation. That promise was never fulfilled the account was never activated properly.Recently, I attempted another 7-day trial using a new account, thinking the previous issue was resolved. But I was charged again despite having been told I would receive a lifetime subscription in the past.I contacted customer support and asked for a refund. Instead of resolving the issue, they refused and said all payments are non-refundable. This feels unfair and deceptive, especially considering they never fulfilled the lifetime account they promised before.I believe this is a pattern of misleading practices where users are charged after a trial without proper disclosure, and then denied refunds, even when the company has previously acknowledged the problem.

  Business Response

  Date: 06/02/2025

  Dear Ayomide
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we can investigate this matter further.
  Should you have any additional questions or require further clarification, please contact our support team at **********************************. We remain committed to assisting you.
  
  Best regards,
  TheBestPDF

• Initial Complaint

  Date:05/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service to convert a PDF and was charged .95 cents. They then signed me up for a subscription unknowingly to me, where I was charged $39.95 a week later. I never authorized this, and based on the other reviews of this company, it seems like theyre just running a shady business practice to squeeze $40 out of people who just needed a single PDF converted.

  Business Response

  Date: 05/26/2025

  Dear ******,

  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  The Best PDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  Our records indicate that on May 18, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of USD ***** unless canceled before the time of renewal.

  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  Upon thorough review of your account, we can confirm that all charges (totaling USD *****) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

  Best regards,
  The Best PDF Team

• Initial Complaint

  Date:05/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: May 12, 2025 Cost: .95 (or so I thought)I used the service of editing a pdf; to send a request to a hospital for them to share medical records to my husband's primary care provider. The hospital received the paperwork. The transaction done until they charge me $39.95 for a subscription. I only wanted the service once, not a subscription. I contacted them, no refund. Non-refundable they say, even though I haven't and won't use the subscription. ****** also denied me a refund. I paid money for a service I never use, if that's not fraudulent I don't know what is.

  Business Response

  Date: 05/31/2025

  Dear *****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on May 12, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

  Customer Answer

  Date: 06/16/2025

  Hi, I have received a refund. Thanks to your help, this has  come to a successful resolution.

  Thank you,

  ***** ********

  ***********************************

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried to contact them via email and phone but no response. I want a refund.

  Business Response

  Date: 05/21/2025

  Dear *****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on May 7, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $41.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at . We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to the company regarding a charge of $39.95 to my account on April 3rd. I had initially made a payment of $0.95 for a weeks access to the service, with the intention of using it just for that day only. Unfortunately, I forgot to cancel the subscription after that initial trial, and as a result, my account was automatically charged for a full *************** soon as I noticed the chargeon the very same dayI took immediate action to cancel the subscription and contacted customer care regarding a refund. I havent used the service beyond the first day of the trial period, and I have no intention of continuing to use it. Their website also states to contact them within 30 days of the initial purchase and before the end of your subscription period.While I fully understand that its my responsibility to manage subscriptions, I kindly ask for your understanding in this case. The charge was clearly unintentional, and given that the service wasnt used at all after the trial, I hope a refund could be considered as a gesture of goodwill.Ive reached out to their team three times already and have not received any response on my third email, this is understandably frustratingespecially in the current economic climate, where every dollar counts. Id really appreciate your reconsideration.

  Business Response

  Date: 04/14/2025

  Dear ******,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on March 27, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service paying a one time separate fee for it, knowing that I wasnt signing up for a membership. Did NOT even click a single thing about memberships and was charged by them a week later 40x the amount I had already paid up front. I did not sign up for a trial, it wasnt even remotely in my interest. They have had nothing but AI respond to me and did nothing but try to upsell me after the fact. This is a clear indication of human rights violations for corporate conduct. I am not a large scale business and am struggling to eat. My bank account was overdrawn causing me even more mental health issues than I already have. I cannot afford psychological therapy and have been struggling so bad just to see a therapist over my work life since Covid. I know this seems small, but for some people things like this are enough to cause serious damage. My employer was already hard enough to work with and I was underpaid just to sign this document with this service. Please help me!

  Business Response

  Date: 03/24/2025

  Dear ****, 
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on March 13, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the Monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team