Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/22/25, a purchase was made to Thebestpdf.com for $0.95. I made this payment as a one time purchase and was not made clear of a subscription based service by the website or the company. On 09/14/25, a charge was made to my card for $39.95. After looking in to the issue, many others have made the same complaint and detailed that the business is not transparent in the slightest about this subscription. I immediately reached out to the company regarding cancelling the subscription, which was cancelled, but have had no response to a refund. I am seeking a full refund of the $39.95 charge.

  Business Response

  Date: 09/17/2025

  Dear *****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on August 22, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed a charge of $39.95. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 710 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 1 week of usage from this company for $0.95 on 08/25/2025. Without my permission, the company charged me $39.95 09/01/2025. The subscription was never desired, nor was it disclosed, so I am requesting a refund of the unauthorized charge of $39.95. I attempted to pursue a refund through the company but was told that the money that was taken without my permission is non-refundable. My account number is ************************************ and the ****** order number of the erroneous charge is **********.

  Business Response

  Date: 09/03/2025

  Dear Customer,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on August 25, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ***** USD. Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at [*************************************].We remain committed to assisting you.
  Best regards,
  TheBestPDF Team.

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me in terms of refunding.

  However, there are numerous other reports about this same poor business practice, and I am sure many more will come due to a checkout process that is obviously designed to be misleading. I am attaching the ****** checkout page to show how deceiving the offer is. There is extremely small text at the bottom of the page with a font color that barely contrasts the background color that states this is a trial. All other information provided directly to the user suggests this is a single purchase of 7 days of access. This is obviously deceiving and seeing the number of complaints about this exact issue, this company must be aware that this is deceiving. Although I am satisfied with my personal refund, I would like to see this malicious intent to mislead users cease to exist so that others don't have to resolve this issue this way.

  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid them back at the end of June a "one time" fee to fill out and download a w9 form. I chose not to start a subscription because I did not need the service again after that. Since that day they have been charging my ****** 0.95 for a weekly subscription and attempting to charge my cashapp card for two different charges. One charge for $34.83 and one charge for $39.99. They attempt to take both charges out at the same time and they attempt it a couple times a month. I have sent them an email requesting that they refund my money and stop trying to charge my card. I have received an email back saying they would look into the matter back on july 30th and nothing has changed yet. I have also attempted to call them a few times and it goes immediately to voicemail and they do not call me back. I have left my name and number on their voicemail also a couple times so I know they have my information. It seems as if they are avoiding me and continuing to charge me for something I have not requested.

  Business Response

  Date: 09/02/2025

  Dear *******,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on July 23, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we can confirm that the payments of $39.95 didnt go through, and all successful charges, totaling $1.90, have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team

• Initial Complaint

  Date:08/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ********** in July 2025 for a one-time $1 payment to compress a PDF, which I considered fair. However, without my authorization, the company charged me $30 on July 26, 2025, and again $30 on August 25, 2025 as subscription renewals.I never agreed to a subscription or automatic renewal. I only intended to make the initial $1 payment.When I try to log into my account to cancel, the login page keeps loading and does not allow me to access the cancellation option. I have already contacted support via email, but I have not received any response.I am requesting:The immediate cancellation of my subscription so no further charges occur.A full refund of the unauthorized charges ($60 total).This is clearly an unfair and unauthorized practice. Please help me resolve this *********** associated with the subscription: ******************** Payment method: credit card.

  Business Response

  Date: 08/27/2025

  Dear ******,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on July 20, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $29.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $60.85. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 710 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

  Customer Answer

  Date: 08/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a single file for $0.95 from TheBestPDF.com on 8/15/25. On 8/21/25 $39.95 was charged to my **** under the pretense that "a free-trial" resulted in a subscription. The product I purchased was not free, and the use of the term "free trial" is misleading marketing. I did not use a free-trial. I did not sign up for a subscription. I purchased a single file and was later charged a subscription anyway.

  Business Response

  Date: 08/26/2025

  Dear ******,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on August 15, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week of 08/17/25-08/23/25 I paid for a one time pdf document advertised as $1.95. I was then enrolled without my permission in a subscription that cost $49.00 , and then subsequently charged $39.95 , totaling $ *****. So one pdf document cost me $*****. I never agreed to enrolling in a subscription and I tried to handle a refund or resolution with the company and was told that my subscription was non refundable and it was cancelled so no more money would be withdrawan.

  Business Response

  Date: 08/25/2025

  Dear *****,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBest PDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on August 14, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  Moreover, as we can see from your screenshot, you have also used another product the PDFAID and made a payment in the amount of ***** USD. We would like to emphasize that this is not our product. We are responsible only for TheBest PDF.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling 41.9 USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBest PDF
  
  

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, ********** is a scam offering a one item download for .95cents then initiating a monthly subscription and monthly charge of $39.95 without authorized purchase of any such subscription. Clearly a problem as you already have many of same complaints regarding this company from others being scammed.

  Business Response

  Date: 08/19/2025

  Dear *******,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  According to our records, on August 12, 2025, you enrolled in our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
  
  We are sorry to hear that your experience did not meet your expectations and sincerely apologize for any frustration caused. Our aim is always to provide a smooth and transparent service.
  
  A review of your account confirms total charges of $40.90. We understand that you have already disputed this transaction with ******, and we kindly ask for your patience while ****** completes its review and communicates the outcome directly to you. Please note that while a transaction is in dispute status with ******, we are unable to issue a refund directly, as the resolution must be handled through PayPals process.
  
  If you have any additional questions or require further assistance, please contact our support team at *********************** We remain committed to resolving your concerns.
  
  Best regards,
  TheBestPDF Team

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23767238
  
  I am rejecting this response because:

  The explanation that account was created is attempt on their part to justify. I saw nothing regarding 7 day trial nor cancellation to avoid monthly subscription.  They simply offered a 1 item download for .95cents. There was nothing provided free. 

  I will most definitely be more dilligent in falling for such in the future.

  I'm rejecting closure of case until such time my refund of $39.95 is received whether by ****** or said company in review. 

  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 08/31/2025

  Dear Customer,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on August 12, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal. Second charge for monthly subscription was deducted on August 19, 2025.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ***** USD. Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at [*************************************].We remain committed to assisting you.
  Best regards,
  TheBestPDF Team.

• Initial Complaint

  Date:08/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to purchase for a single day of PDF conversion for $.99. Four days later they billed me for $39.95 for a monthly subscription. This is not what I wanted nor did I order it via their website. I see multiple other complaints similar to this fraudulent billing for this company.

  Business Response

  Date: 08/19/2025

  Dear ***,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we can investigate this matter further.
  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  
  Best regards,
  TheBestPDF Team
  

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed a one time fee of 0.95euro and no where did i see that this purchase would tie me into some uncostly subscription. As to my upmost suprise a couple weeks later i get my bank card charged with ***** euros. I am very careful about purchasing anything on the internet that has subscription charatersitics. And i am very fluent in the english language as for I am an US citizen born and raised so i have no language barrier. Neverthless somewhere somehow i was tricked into this one time purchase which co verted my one document to another format. Then I get my account drained of ***** euros on sunday 17.08.2025. How rude. This transaction made me feel as if i were being treated as a complete idiot. Perhaps to some people ***** euros is not worth fighting over but to me it is and if i dont get this money back into my account today i will have very negative consequences to pay inthe future . I am on a fixed income and im in a wheelchair. And i have no other means of getting funds back into my bank account until i get my pension next month. Therefore i need a refund and not in two weeks but today. Of all the nerve to think Im going to wait 14 days as all the other people complaining here on the bbb website for a refund fro thebestpdf.com, and just sit and wait for them to "accidentaly" charge my bank card account again perhaps??? Then I'll tell you right now, I'm not going to wait!! I demand a refund today !! Or I will be forced to take further steps in filing this report with other agencys as a "well know fraud site" and should be taken down from the internet immediately!!

  Business Response

  Date: 08/18/2025

  Dear ******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on July 11, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ***** EUR. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2025, I authorized a charge to convert one file to a PDF for $0.95. I did not agree to sign up for any type of monthly subscription. On August 16, 2025, The Best PDF charged my account $39.95. Upon looking into their further, they put a monthly subscription onto my account. I have cancelled the subscription, but can not get into contact with anyone to reverse this unauthorized charge. Their phone number instructs you to email them. This is fraud.

  Business Response

  Date: 08/18/2025

  Dear *******,

  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  
  TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

  
  Our records indicate that on August 10, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  
  Upon thorough review of your account, we have confirmed charges totaling $40.90 USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

  
  Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
  Best regards,
  TheBestPDF Team