Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I assisted my son ****** ****** with his security deposit , first and last month when he rented from Middlesex Management from July 2023 thru July 2024. When he filled out his paperwork to end his lease, he filled out a form for where and to whom to send the security deposit, and he put my name and address. Another form asked for his new address. Middlesex sent the security deposit to his new address, where he was not yet checking for mail; likewise the check went back to the post office. Between his move out date of July 31 and up to the beginning of November, he called and emailed Middlesex multiple times - and by multiple, I mean at least ten times. I called as well and so did my husband trying to get the security deposit check. On the occasions they actually answered the phone, **** was told that he may have to wait 90 days before they could issue a new one. He asked why they couldn't just cancel the existing check and reissue but he never got resolution. Finally a check came to my mailbox ( written out to ****** even though he has a saved text he sent them asking for the check to be made out to me) in an envelope postmarked November 4, 2024. That means we received his security deposit more than 3 MONTHS after he moved out.

  Business Response

  Date: 12/19/2024

  Dear ******* ******,

  We sincerely apologize for the delay in returning your sons security deposit. Please understand that various factors can cause delays, and we have worked diligently with you to resolve this as quickly as possible. Unfortunately,we were unable to cancel the original check due to bank policy, which requires a 90-day wait or until the check expires before a new one can be issued. We do apologize if this policy was not communicated to you clearly. It appears the check was mailed to and received at the correct address you confirmed. Thank you for your patience and cooperation.
  
  Best Regards,
  Middlesex Management
  
  
  
  

  Customer Answer

  Date: 12/19/2024

  
  Complaint: 22613835
  
  I am rejecting this response because:
  
  My understanding of New Jersey law is that I have the right to file a civil case against Middlesex management if my security deposit takes more than 90 days to be delivered. I have been advised to wait for this response from Better Business Bureau before I take the next step to file a case in civil court. I also understand that I should expect double the original security deposit from middlesex Management if the court finds in my favor.
  
  Regards,
  
  ******* ******

  Business Response

  Date: 02/20/2025

  ******* ****** - 
  
  We apologize for the inconvenience. The check was issued two weeks after the move-out date and was scheduled to be sent to the address provided on the key slip form. We were not informed that a different address was preferred, which led to the delay.
  
  Best Regards,
  Middlesex Management

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tenants cannot get in contact with management regarding issues. The only thing the customer service agents and maintenance workers are “allowed” to do is “make a note on your account”. About a month ago, I asked to have the unit repaired because the walls and ceiling are separating causing the plaster and dust to break off and create frequent mess. I provided photographs of the areas needing attention. In that correspondence, I asked to have the unit painted. I was told the furniture in every room has to be moved to the center for everything to be done at once. I explained the hardship that would cause, and asked to have the materials (plaster, paint, drop cloths, etc) deducted from the rent. I’ve made multiple calls, and sent several emails, none of which have received a response from management to date. About two weeks ago, I finally spoke to the maintenance manager, who agreed to do half the unit, and return next month to complete the other half. Yesterday, I called to ask about the paint they intend to use and he doesn’t recall our conversation. Now, with a days notice and no accommodation, I’m being told to sign a release for them to move my personal property how they see fit and not be held liable for damages. In addition, I must let maintenance take photographs of all of my property in the unit, and either I let them the do the whole unit at once or it won’t be painted.

  Business Response

  Date: 01/21/2025

  ********* ********,

  We apologize for the delayed response. However, we are unable to fulfill your request as you did not comply with our instructions and continued painting the unit independently.

  Best Regards,
  Middlesex Management

  Customer Answer

  Date: 01/21/2025

  
  Complaint: 22611629
  
  I am rejecting this response because:
  
  The request was submitted in writing one month prior to the scheduled work date. There was a verbal agreement made by your property maintanence manager, ***** ***** prior. Less 48 hours prior to the work date, I was informed of the change to the said agreement. This is the first response received despite the numerous emails sent and calls made to ***************** Property Maintanence and attempts to reach the Property Manager regarding the work order. 
  
  Regards,
  
  ********* ********

  Business Response

  Date: 02/20/2025

  ********* ******** - 
  
  According to our records, our team was in close contact with you two weeks before your painting appointment. We provided you with materials to cover the floor in your unit and also spoke with you the day before the appointment. We apologize if the solution offered did not meet your expectations, but unfortunately, we are unable to change the outcome.
  
  Best Regards,
  Middlesex Management
  

  Customer Answer

  Date: 02/20/2025

  
  Complaint: 22611629
  
  I am rejecting this response because:
  
  The close communication continued the agreement to renovate the apartment in portions.
  

  
  Regards,
  
  ********* ********

• Initial Complaint

  Date:10/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dishwasher has broken 8 times since March of this year. It has happened on average every month. When I call to make a maintenance request, I say this has happened multiple times and it should be replaced. I am told that they will expedite the order. After a week has gone by, I call again and get the same response. I have emailed for the property manager to call me but that has not happened.

  Business Response

  Date: 10/23/2024

  The Tenant leaves food on the dishes and places them directly into the dishwasher which is causing it to get clogged.   The super would go to the apartment unclog and clean the dishwasher and it is working properly.   A super was at the apartment today, 10/23/2024 and fixed the electrical connection.   All cycles are working properly on the dishwasher.  

  Customer Answer

  Date: 10/28/2024

  
  Complaint: 22457458
  
  I am rejecting this response because:
  
  The dishwasher was used once and it is not working again. I don't know if it is the electrical connection. If I was told the the dishwasher was clogged and was causing the problem, this issue would have been resolved a long time ago.
  
  Regards,
  
  ****** ******

  Business Response

  Date: 10/29/2024

  A new dishwasher has been ordered for the tenant.

• Initial Complaint

  Date:10/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Middlesex Management has shown unwillingness to refund an overpayment on time, despite multiple follow-ups and clear evidence that my financial obligation under the lease has ended.We terminated our lease and secured replacement tenants, who have completed all necessary steps, including lease signing, background checks, and payment submission. As per the lease agreement, my responsibility ended when the new lease took effect. However, Middlesex Management insists on delaying the refund, citing a 30-day processing period after the new tenants physically move in. This requirement is unreasonable and not aligned with the lease terms, which state that we are liable only until the unit is re-rented or the lease term ends, whichever occurs first.Additionally, we made efforts in good faith to mitigate any potential loss by finding new tenants ourselves and hiring professional cleaners before vacating the unit. All outstanding rent and dues were fully paid, and there is no justification for withholding our overpayment or security deposit. Despite our repeated requests for updates, the management has been unresponsive and reluctant to refund the balance.Desired Resolution:I am seeking the immediate return of the overpaid amount and the security deposit. The refund should be processed as soon as the new tenants pick up the keys, without the unreasonable 30-day delay. I also request transparent communication on the status of the refund moving forward.

  Business Response

  Date: 10/21/2024

  Once the new tenant picks up the keys and has possession of the apartment the ******************* will start the closeout process.   A check for the over payment of rent and the Security Deposit (less any damages) will be mailed to the address on file.  

  Customer Answer

  Date: 10/21/2024

  
  Complaint: 22443543
  
  I am rejecting this response because:

  In accordance with the terms of the lease agreement, we have fulfilled our obligation by securing a new tenant, as stipulated. Our financial responsibility ceases the moment the new tenant assumes the lease and financial obligations for the unit. Therefore, it is unclear why the processing of account closure and the return of funds would take up to 30 days after this point. Kindly provide clarification or expedite the refund, as this delay does not appear to align with reasonable business practices or New Jersey landlord-tenant laws governing refunds and account settlements.

  Regards, 

  Business Response

  Date: 10/22/2024

  You are responsible for the rent until the new tenant takes possession of the unit.   Once the tenant has picked up the keys your obligation will cease and the account will be closed out.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a victim of domestic violence looking to end my lease. I supplied them with documentation and they have been uncooperative and have not contacted me for next steps while I fear for my life.

  Business Response

  Date: 09/27/2024

  A manager has emailed the tenant today and he is currently in communication with the tenant.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We having the water leaking issues in our bathroom which leads to kitchen roof leaking so we called them to fix they came to fix and send us cease violation notice that we causing bathroom flooded which is a lie. No one crazy to flood their bathroom we have been living for 6 years pay rent on time but anytime we call for even small repairs they give hard time causing stress. Its totally unfair to tenants like us who never cause any issues. Each time we asked for repair they find excuses to accuse us false and send notice to cease. We arent flooding bathroom at all. It might be some pipe issues or flooring issues in building itself. We dont deserve harsh treatment by Middlesex management. We pay rent and its our rights as a tenant to ask for legit repairs.

  Business Response

  Date: 09/26/2024

  The Tenant's bathroom has been renovated.  There were no leaks in the kitchen pipes when the ceiling was opened to check for leaks.   It has been observed that every time the tenant's son takes a shower he is letting lots of water fall to the floor, causing the water to leak to the kitchen.   The tenant has connected a blower outside of the bathroom for after every shower to dry the water up.  

• Initial Complaint

  Date:06/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant state of disrepair, nothing fixed in a timely manner, poor customer service. They are SCAMMERS. I AM WILLING TO CONTACT THE MEDIA OVER THIS

  Business Response

  Date: 07/01/2024

  The Tenant put in a work order for a leaking sink on 6/4/2024.   When the Super went to the unit he asked which sink was leaking and the tenant stated that the 1/2 bath was leaking.   The sink was replaced on 6/5/2024.  On 6/6/2024 the Tenant place a new work order for the master bathroom sink.   That sink was replaced on 6/12/2024.  A representative from our Maintenance Department call the Tenant on 6/27/2024 two times and left a voice mail.  Tenant has not returned the call.  Also on 6/27/2024 Denis went to the unit and rang the doorbell and knocked on the door, but no answer.   All work orders have been completed.   

  Business Response

  Date: 07/18/2024

  Upon further review from Management a $100.00 credit has been applied to the Tenant's account for the high water bill.

  Customer Answer

  Date: 07/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I am still waiting on final response about the overall issue.
  
  
  
  Regards,
  
  
  ******* *******

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recieved a notice saying about our rent and I was waiting for the court date and we never received one and I notice on our rent ledger we had a warrant which I did not understand why and they said because I defaulted in court but I never got a date and I called the courts and they had the wrong email for me so I explained that to the company and they said they could not help me and I have been paying my rent and explained that my husband did not receive a paycheck for two weeks also the money I sent was going towards the water and sewer bill and whatever was left over went to the rent and I feel that my money should have gone to the rent first, Im upset because we did get evicted once and I have been getting money to the company and I should not be evicted since they had the wrong email

  Business Response

  Date: 06/27/2024

  We advise the Courts with all emails we have on file for the Lease Holder and all Lessees that was provided to us by the tenants.   (This tenant has 3 emails on file that was provided to the courts)  It is the responsibility of the Tenants to notify us of any changes to their email address.   The tenant is also notified by the courts of the court date with a letter mailed to them and a notice taped to their door.

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We lived in the newly constructed building RVR at Xchange. There are constructions going on around the property which is acceptable but they leave the rope and electrical lines hanging from 19th floor which keeps hitting the outside glass of multiple units causing unacceptable noise every minutes and it is also unsafe for people passing by given no protection on the working area. Management and leasing discarded the emergent request and refused to take any immediate actions.

  Business Response

  Date: 04/16/2024

  We were unable to remove the cables as they were from an outside contractor which was needed until the job was completed.   The scaffolding and cables were removed on April 15, 2024 as the job was completed in the tenant's section.

  Customer Answer

  Date: 04/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  * *

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stay in *********************************************************************. As part of higher rent agreement, I am provisioned few amenities for which Hi estates has agreed to take care of maintenance. I have been following up from last 20 days with all recorded emails as well calls on their system related to no operation of my dish washing machine.To my surprise, employees are mentioning parts required to correct dish washer are in back order and top management havent been approving them. I have made multiple calls to maintenance department, seeking help , have emailed but alas no resolution.I would like to check if Middlesex management is not providing services for the rent they charge and cant fix it for indefinite time, what are the options? They are not even ready to replace dishwasher.The main reason for my shifting to Homestead were house amenities and if they are not fulfilled, I would like to take advice on next steps.I will provide all supported call and email documents for this request and also commitment from Maintenance team for resolving in 2 days from past 20 days which hasnt happened till date.

  Business Response

  Date: 03/14/2024

  The parts for the dish washer were on back order.  The parts were received on 3/13/2024 and installed this morning, 3/14/2024.

  Customer Answer

  Date: 03/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************