Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No holes were sealed yes exterminator comes to the house and put mouse pad in the kitchen but he don't check holes or anything super came after the exterminator but he couldn't check the holes and about my car parking I don't need there lot to run a buisness they lie I have my own registered buisness dealership place where I run my buisness from I never do any buisness from the lot I just park my car here I wrote a letter to when I received there bogus complain and send it back to the management they keep lie about the parking I only park my car here and used that car go to work and come back home,stop your bogus letter that I'm doing buisness if you have a proof I'm doing buisness in the lot send it but don't mixed up parking and doing buisness together there is a earth and sky difference between doing a buisness and just park a car tired of this place and management

  Business Response

  Date: 11/10/2022

  The apartment was checked for holes and were sealed.   All vehicles must be registered with the **************.  The tenant is parking a different vehicle almost every day that are not registered.   If the vehicle isn't registered with the ************** it can not be parked in the lot or on the property.   

  Customer Answer

  Date: 11/10/2022

  
  Complaint: 18380101
  
  I am rejecting this response because:there is no holes sealed that's full of lie and second issue is 
  
  My car is registereand insured in ** you people shouldn't have a problem if someone ask from the law enforcement I can provide it and now you're telling about the parking but why you sending me a bogus false letter stating in there about buisness I made a biggest mistake to move in these apartments
  
  Regards,
  
  ***************************

  Business Response

  Date: 11/10/2022

  As per our ********************** all holes have been sealed.   If the tenant feels that the he is stilling seeing mice to please call our customer service department to have a work order placed so maintenance can check the apartment.    

   

  As for the issue with the cars - The tenant is parking a different vehicle almost every day in the lot that are not registered with the LEASING OFFICE.   If the vehicle is not registered with the  LEASING OFFICE it can not be parked in the lot or on the property.   

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem with the Middlesex Management since I moved in this apartment they are sending me threatening letters to cease my lease because I park my car in the parking lot lady name ********** she have nothing to do just like to sending letters I complain 2 weeks ago about mouses in my house there is hole somewhere in this apartment where mouses are entering in the house but they don't care about that,they only like to send letters about parking this is a worst management to deal with or living in these dirty apartments I'm very tired of these people,they lady living front of my house she's apparently called herself a manager wife she's stalking me watching my family every time when I'm coming home going for work drop my daughter at school,I feel like I live in a third world country where you pay rent and threaten about parking my own car what a joke these people are

  Business Response

  Date: 11/09/2022

  As of 11/9/22 all holes were sealed and extermination has been completed.   The tenant received the Notice To Cease letter for running a car dealership out of the parking lot.  

  Customer Answer

  Date: 11/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Middlesex management company has ignored emails and phone calls for 4 months now regarding a noise issue that is violating my lease. The Middlesex Management ************************ has explained they can only send letters. This is not stopping the activity that is violating my signed lease by me the tenant and by Middlesex Management. The negligence towards their tenants is mind-blowing. I have written to Middlesex Management to break my lease only to be ignored. They will answer other emails about noise compliance but will not respond to my email about breaking my lease.

  Business Response

  Date: 10/13/2022

  We understand the situation is frustrating, but we have been working directly with this tenant regarding his noise complaints. There is a set legal process to handle tenant to tenant complaints that we have to follow, and unfortunately it does take time. We will continue to work through the process with this tenant but we are not going to let him out of his lease. If he would like to terminate his lease, he can, but there is a $400 lease break fee he will need to pay and he will be responsible for his rent until the end of his lease term or until the unit is re-rented by someone else, whichever comes first.

  Customer Answer

  Date: 10/13/2022

  
  Complaint: 18202877
  
  I am rejecting this response because:
  
  The Middlesex Management Group has been aware of this issue for over 3 months with formal compliant letters being sent on Jul 6, 2022 Aug 7, 2022 Aug 28, 2022 and Oct 12, 2022. The management company legal supervisor ****************** has not returned any of my calls over the past week an a half. The management company is not honoring my lease as the lease states the property would be quiet after 10 pm. I was informed by the Middlesex Management group that after the third month the tenant who I am complaining against would receive a letter to leave the property but if they refuse to leave and refuse to show up in court the **************** said there is nothing they can do. To which I asked to speak to a supervisor and I have left two messages and have not been called back once. How can the Management company do nothing against a tenant who is violating their lease but they can enforce mine. Does not seem to make sense on my end. The lack of communication and amount of complaints on the BBB website and on ****** show the amount of neglect this management company has against their paying tenants. This company should be shut down for how they treat paying residents. The building is great and I am happy with the apartment but the management company is the real problem. They are rude unresponsive and do not care about the people who are paying to live in their residences. I find it ridiculous but not surprising due to the lack of competence that the management company would even suggest charging a tenant who has dealt with horrible living conditions that the Management company cannot solve. 

  
  Regards,
  
  *******************

  Business Response

  Date: 10/19/2022

  We have been in contact with ************** since he began reporting his concerns in July. We received the first complaint against his neighbors in July and we sent the first Notice to ***** (NTC) to his neighbor on 7/20. On 8/3 we spoke to the tenant and explained the process we need to follow; we explained that though we received a second letter from him on 8/1, because we had just sent the first NTC it was too soon to send another. We need to give 30 days for a tenant to comply. We sent a second Notice to Cease on 9/1. On 10/7 we again spoke with ************** at length - he was upset and felt nothing was being done, and we explained that we had not received another complaint from him since we mailed the second NTC, so we assumed his neighbors had complied. ************** submitted another complaint on 10/12, which we are acting upon. We have explained the process several times, and while we understand it is frustrating and slower than ************** wants, there are just no shortcuts in this process. The end result is an eviction notice, and in order for that to be taken seriously by the courts, the appropriate steps need to be followed. He was also upset that he would need to go to court; we explained that because we are not witnesses to any of these events, we cannot testify on his behalf. He is the one making the complaints, and he will need to go and make them to the court. His concerns are not being ignored, and we have spoken to him at length, but there is still nothing we can do to speed this up or change the requirements. If the roles were reversed and he was on the receiving end of these complaints, we think he would appreciate the care we take before we move towards eviction.
  

  Customer Answer

  Date: 10/19/2022

  
  Complaint: 18202877
  
  I am rejecting this response because:
  
  
  The Middlesex Management group has every tenant sign a lease agreement. In this lease agreement Under Section 36 Rules and Regulation states "The Tenant shall not make or allow any disturbing noises in the premises or on the grounds. The tenant shall not do or allow any conduct which will interfere with the right to peaceful enjoyment of other tenants. This conduct includes, but is not limited to, playing or allowing to be played loud music, television, musical instruments, shouting or running, especially during the hours of 10 pm and 8 am.". Since the Middlesex Management Group is not withholding the terms of my lease that both I and Middlesex Management have signed Middlesex Management is violating my lease terms. I see in no way that I am liable to have to go to court because my lease terms are not being withheld by Middlesex management. Middlesex Management in their lease ensures a quiet environment yet when there is not one they assume no responsibility. My complaint is against Middlesex Management not about my neighbors. Middlesex Management has not been withholding my lease terms. Both parties who sign a lease are responsible to withholding the terms. Again, my complaint is about Middlesex Management not honoring the contractual obligation they have to Section 36 in our lease agreement. The Middlesex Management group has had more than enough time to take action against these conditions. I would also like to add that Middlesex Management mentioned that both tenants would need to agree to appear in court and if both do not agree nothing can be done. Well if I knew I was breaking my lease but I could get away with it by refusing to go to court why wouldn't I. Also, what is the point of signing a lease agreement if the management company cannot withhold it. I will not be wasting my time to go to court against another tenant. But I will gladfully go to court against a management company that does not honor their lease agreement. So from what I have gathered from this Management company is that a lease agreement means nothing. They have no way of enforcing it, well unless it stands to benefit them. I also notice they did not mention the lack of communication by their supervisor but simply ignore what I wrote seems to be somewhat or a trend with this group. Just ignore it and try to get away with it...great business practice.
  
  Regards,
  
  *******************