Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2015 I purchased a condo that includes internet and direcTV. I contacted *********** which was called access media back then paid the fee had them come out installed the box. In 2017 I rented the unit I contacted access media. We transferred the modem and cable box to the tenant and then the tenant moved out in 2022. The equipment shouldve been upgraded but now is worthless as its old technology and doesnt work on their system. I contacted them to have them account put back in my name and they said itll be $75. Why since I had an account it was originally my equipment that they needed to upgrade. Everyone else in the complex received a free upgrade . Why are they charging me money? The account is under ************************* and my telephone number ************ acct# ********

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment where I work from home. They use this ISP. There are constant issues with the internet. Today, the internet is completely offline. Other days, you have less than a single megabit of upload speed. Other days, the same thing but for download speed. Additionally, you guessed it, there are days where both of these issues occur and constant latency of 1000+ ms. **** is absolutely unacceptable. You can call but they dont have any fix for you. They cant do anything for you. Even if they say they can, they wont call you for another week just to circle around to see if the issue resolved itself. I literally cannot work from home, this is actually affecting my developer position. How is it possible that I have to pay for such an awful service, with no alternative?

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my new apartment mid March, which utilizes Single Digits for Wireless throughout the building. The company gives me no control to create my own wireless passwords, I contacted their technical support in early April in regards to issues I had with their lack of password complexity. There are no numbers or symbols for their passwords and there appears to be no limit on the amount of characters required. I requested their assistance in allowing me to setup my own router to run Wifi in my apartment unit and also requested their assistance to connect my PS5 gaming console thru a wired connection as opposed to wireless, for faster downloading capabilities. It is now early June and I have yet to receive proper assistance. The technical support they've provided has been useless, (respectfully, they have all been nice, but nobody is capable of providing proper support). I've had tickets open with no resolution for weeks now and it's absolutely ridiculous.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a prime example that Free Market does no longer exists in *****************. The scheme is the following and hundreds of ****** Reviews are backing up my claims (April 2024, ****** Rating is 1.4 starts. One. Point. Four).- the appartment complex (student dorm, retirement home...) signs the contract with Single digits - Tennants are forced to use Single Digits, as there is no other providers allowed at the property (****** is applauding)- Service is abysmal at first - Once something gets broken, the service becomes non-existent - the problem is never fixed If you want to rent your appartment at the building/complex that has a contract with Single Digits, you can rest assured that it's a problematic company. The Landlord will impose several other ***** "services" that would be equally abysmal.If you see that you cannot choose your own internet - walk away.My only mistake was that I came from **************, and I was 100% sure that ******* is a free-market country. Schemes like this existed in USSR (not ******, but USSR before 1980's).I'm surprised that the described business practice is legal, because it looks like a monopoly. All the tennants from ******************, 3402 ******** (*******), ***** should be reimbursed. They have honestly paid for the internet 15 months x 50 dollars = 750 dollars, and they have not received the promissed service. If the internet was not working 1/2 of the time, each resident should be reimbursed at least 1/2 (or in full, so they learn the lesson).In my country, it's called a scam, and the scammer should be liable, so the scam doesn't become rampant. I don't know how it works in ******* and how this scam is classified. Mayble it's legal and normal, I don't know.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a college apartment complex at *** and Single Digits is our internet provider. The internet service they provide is not sufficient for our complex. I have 4 roommates and we each have our own service/account. My roommate did not have any service through the ethernet connection and was unable to use his computer. I did have internet service in my bedroom but as of three weeks ago that stopped working. Every time we call this company, which is in another state, they say the same thing, "We have to find a technician". After 6 weeks of this, we finally got an appointment scheduled with a technician. However, after waiting all day, the technician never showed up. No phone call either. It is absolutely unacceptable for us to be paying for a service that is not provided. You cannot reach anyone at the actual company. It's a call center and when I ask to have a manager call me, it never happens. I googled this company and it's nothing but awful reviews of similar complaints. I will be filing complaints with the Attorney Generals Office and FCC. How a company is allowed to remain in business while accepting payment for a service they aren't providing is unbelievable.

• Initial Complaint

  Date:01/24/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep sending me emails asking me to sign up for wifi. I no longer live in the unit associated with them amd the wifi. They've sent aboit 15 emails. My management company says they've reached out to them but they still haven't stopped. STOP sending me emails and DELETE my account amd information

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the cosigner for my son's UNCC apartment, The ***** in *********, NC, operating under ******** ****** Communities at UNCC. Internet service is "provided" by Single Digits through a contract with ******** ****** Communities, not directly to the student renters. Over 21 apartments at The **** have had no internet since at least January 8, 2024. When students attempt to resolve the issue through The ****'s office (H*****) on location, they are told to handle the issue themselves directly with Single Digits. Subsequent inquiries for assistance at the front office promise an almost always unavailable manager will contact the students to no avail. After five visits/calls/emails to the front office, plus five attempts for assistance from Single Digits tech support, we are filing a BBB complaint. We will also place formal complaints with the UNCC Housing Department, Single Digits BBB, and the NC AG and continue up the ladder until consistent and effective results for an internet provider are achieved. (Single Digits advised the next available tech appointment on location is at least 2 to 3 weeks out, and someone will have to get back to the renters to schedule the appointment. Please keep in mind these are college students in student-only housing without internet access during college semesters in 2024. The outages at this location are regular (see reviews), and the Single Digits rating is 1.25 out of 5. I want the internet service available immediately to all students at The ***** a dependable internet service provider contracted, and a fair refund provided to each renter depending upon days of no internet service. If students are your targeted market, then at least provide reliable and usable internet service and be actively involved in a resolution. Single Digits Case #*****195, no record, case, or tracking # provided by on-site property management.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complex has a contract with SingleDigits. Not only has my apartment been without internet for the past 5 weeks, I've had reoccurring issues with them that they put on the backburner and never fix. I have been on "escalated" and "senior engineers are working on it" for the past 4 out of 5 weeks.
  
  2 weeks ago, after the original 3 weeks of first contact, they decided to send someone out. They sent an individual contractor out that didn't know anything, and the issue wasnt fixed. They put the blame on faulty equiptment. So okay, faulty equiptment, it should be just an easy replacement , right? wrong.
  
  Its now been another 2 weeks of "senior engineers are working on this" and noone is being sent out, I'm completely without internet in my apartment all while finals are going on in STUDENT LIVING. What does "Senior Engineers are working on this" have to take 2 weeks for? It's an easy replacement?
  
  The helpdesk people are out-sourced and know absolutely nothing, while refusing to be transparent about anything. All I want is my internet fixed. They can't even do the bare minimum and be transparent. Noone responds to emails sent, the helpdesk people are useless, and every time I ask for a supervisor, they ALWAYS come back with "Oh we have no supervisor available today". "But we will call you back" (Spoiler alert, I've supposed to have numerous call backs that never happened).

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, ** *******, is a student at App State university. Single Digits provides the internet service at the Finmore apartment complex on Shadowline Drive in Boone, NC, where she resides. Of course we have no option for a different provider. Her internet has been down for several days, at least 7 days. All attempts (we have made many many phone calls) to request assistance or for a technician to correct the issue, either in person or remove have proven unsuccessful. She now has to leave her apartment to get internet access somewhere else so that she may complete homework and online exams. Please assist with a speedy solution.

• Initial Complaint

  Date:08/21/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment complex uses Single Digits for internet, and I have never experienced worse "customer service." The internet has been out for SIX days with no resolution in sight. I have contacted Single Digits every single day, and keep getting the runaround. They want to troubleshoot devices over and over, even though the entire building is out. They are unable or unwilling to provide any useful information about when it will be fixed. They make contradictory statements in the same breath, and tell outright lies. I was told each day that a technician would call me, and yet no one calls. In the same conversation, I was told no technician had been scheduled, and that a technician had been scheduled. I asked when was the technician coming, and they told me they don't have that information. I want my internet fixed!