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Business Profile

Network Computers

Single Digits, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since moving into The ***** apartments in ******, TX (who force its tenants to use this service), myself and entire community has experienced constant drops in service making working from home nearly impossible. Because of that I submitted a trouble ticket online explaining the situation. I then get a call and multiple emails asking if the problem had been resolved (despite having talked to no one). I explained to them that I haven’t even told anyone what the issue was so there’s no way to have the problem solved. The mention to me they are escalating the issue (again, having no clue what my issue actually is). Eventually I get a random text telling me a technician has been scheduled to come out. He comes out, takes 5 seconds and says ‘this is the same issue several people have been having, I’m not sure why they sent me out here.’ He explained they think they had found the source of the issue the prior Friday and were working to get it fixed. He told me he’d contact me directly when it was resolved. Since that day, I’ve received SEVEN phone calls, multiple texts, and various emails asking if my issue has been resolved. Each time this call center calls me, I continue to explain that the technician has not corrected any issues yet and that they were to only contact me if/when the problem is resolved. The calls continue to come despite me telling them I’m going to block their number and file harassment charges. It’s clear they do not document anything about reaching out to customers but calling someone 7 times in 10 days, emails, texts, etc for a problem THEY are in the process of solving to ask me for updates is insane.

    Business Response

    Date: 11/30/2022

    Hello!

    We apologize for the interruption to your Internet service.  In order to resolve this issue as quickly as possible, pleae reach out to Single-Digits support directly @ (844) 303-8219.

    Thank you and have a nice day!

Single Digits, Inc. is NOT a BBB Accredited Business.

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