Reviews

Review Details

• Review fromIgnahi G

  Date: 08/27/2025

  1 star
  I have been trying to get a technician to come check my Ethernet connection (if I have one) for a week and their customer support gives me the run around. Need wired connection for work and this provider although has wall ports in the building it seems like those ports are not connected to the system. Dont know what to do and since this is the only option in the building Im stock.

• Review fromTrevor K

  Date: 03/13/2025

  1 star
  This company is deceptive and unreliable. Avoid them.For nearly two years, I have dealt with a recurring Network did not accept connection error. **************** blames my TV, yet my TV works perfectly on other networks, including their own guest network and a mobile hotspot. I even tested it at another location with no issues.If I watch too much TV, they block my resident connection, proving that the issue is on their end. Not my device. Their support calls come from unknown numbers that my iPhone says are a scam, making it impossible to follow up.Untrustworthy service, misleading support, and constant connectivity issues. Stay away.

• Review fromSeth F

  Date: 01/15/2025

  1 star
  My wifi has not been working for this entire year so far, I was on hold for an hour last night and was told that they will send a technician out to me and havnt done so in 2 weeks. I have received no email and will be required to pay for this service at the end of the month and have not been able to use it.

• Review fromTorey J

  Date: 07/09/2024

  1 star
  Extremely disappointed with the level of service Single Digits has provided me. I live in a student housing apartment complex, and my internet is service by Single Digits. 6 weeks ago, I filed a ticket because I barely have any internet connectivity in my apartment. It took four weeks of calling and writing in almost daily for a technician to show up. When the technician did show up, he merely confirmed my internet was slow and mentioned they'd probably have to install an access point in my unit. It's been two weeks since, and I have called daily to find out when they can send a technician to actually install an access point. They now claim that they are "working on finding the equipment." You're an internet service provider, how do you not have the appropriate equipment? I can't believe it's been 6 weeks since I've filed a ticket and still, to this day, there's no resolution.

• Review fromRanjana B

  Date: 06/29/2024

  1 star
  The tech support is clearly trying their best given the limited information and useless script theyre provided with by the company. However, this internet provider has terrible communication standards and extremely unreliable service. During the several extended internet outages that occurred in just the past two months, customers were provided with no information at all about the expected time frame for which service was expected to continue or what was being done to fix it. I understand some power issues are out of the control of employees and engineers, but there is absolutely no excuse for the lack of proper communication and consistently poor standard of service. The fact that they pride themselves in serving many campus residences is laughable as students were without internet in their homes for several hours multiple times during finals week.

• Review fromTanner R

  Date: 07/28/2023

  1 star
  Hands down the worst ISP I have ever had, I don't understand how they get contracts with apartments. I live in an upscale apartment complex in the middle of a big city and this has been the most frustrating internet I've ever dealt with. I'm only 6 months into my lease and the longest I've gone without an issue with this joke of an ISP has been two weeks. There have been multiple building-wide outages and only one of them happened during the storm. I’ve now missed 3 major deadlines due to outages and the most recent outage happened in the middle of a nice sunny day while I was working from home. I now have to make up hours later. Finally, their app is the most useless thing I've ever seen. The only thing you can do with it is change your password. You can't manage devices connected or even see a status of your connection. I will never live somewhere again if they use Single Digits.

• Review fromAaron N

  Date: 06/11/2023

  1 star
  This internet provider is alright. Any time it rain or storms the wifi goes out and it takes a week for them to come out and actually do something about it.

• Review fromWayne F.

  Date: 05/25/2023

  1 star
  Single Digits is a horrible company, do not use them, they are being contracted for wireless internet service in our apartment complex and the transition is horrific. No communication exists between the project manager, technical support and intake. I can not stream Fubo and Sling, my laptop will not interface with my printer and we are being charged $75 a month for internet service we can't access. I ask for a supervisor and I am told that they are not available. A rating of 1 is too high for this company. Unfortunately our apartment management has elected to use Single Digits and we are unable to get out of this agreement and purchase our own service.

• Review fromErica M

  Date: 03/02/2023

  1 star
  It's hard to even give Single Digits 1 star. They are a joke of a company. I live in an apartment complex which binds me to their service for Television and Internet. I have lived in this beautiful complex for going on two years and I have had 4 occurrences of television outage. It is actually causing me to reevaluate renewing my lease.
  Clearly their "technical support" are just people sitting at home pretending to actually get your case resolved and they are doing absolutely nothing. I think when they put you on hold, they are just pressing the hold button and sitting there for a few minutes to take a break from being yelled at by frustrated customers; only to come back on the phone and act as though they have escalated your case. I have sat at home multiple times WAITING on technicians only for nobody to show up. When you call them to say that no technician ever came, they tell you that the technician was "pulled off" the case and that it will be another week before they can get someone else out to fix it.
  What's funny to me is that only on 1 out of these 4 occurrences did a technician actually show up; not be able to fix my TV, say he will come back, never did, and then my tv worked the next day. It seems to always just randomly be that your tv service will start working again. I don't think they even have technicians. I think they just contract out tv techs and you are LUCKY if someone shows up.
  This company will string you along until you just don't want to deal with them anymore, then you turn your tv on a month later, and viola....You have Service. That will last about 3 months and then you are stuck with no TV again for another month. It's a constant cycle of BAD SERVICE. I think they should be sued for taking customers money and not providing the service promised.

• Review fromSteven B

  Date: 01/22/2023

  1 star
  We have had connectivity issues for
  over 6 months after our community expanded since opening. No one at
  Single Digit (or Greystar-our management) has responded to our
  request for support. Single Digit at first did not respond to email and
  then when reached by phone initially
  said we were not serviced by them.
  Apartments are handled by a “separate division” (likely sold off
  from their commercial service).
  Their “support” says they can only
  check individual devices but cannot
  determine service outages due to
  capacity design or external issues.
  Pretty much our experience is similar
  to other reviews here/befitting of the
  1 star.