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Business Profile

Web Design

Icon Packer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 86 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the exact same problem as the other complaints I've been reading about on this company's BBB page. I have never visited this company's site, I've never bought anything from them, I don't have an account associated with this company but I'm being charged $9.00 a month for the past two months. I attempted to call and resolve this issue but an automated voice said "all operators are assisting other customers, please email for a faster response" and then the call hung up. I've tried emailing but haven't gotten a response.

    Business Response

    Date: 08/21/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:07/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, July 30, 2024, I have a charge in the amount t of $6.00 on my debit card. The description states card on file. I have no idea who this company is, let alone did I authorize them to charge my card! The company is Iconpacks!

    Business Response

    Date: 08/02/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took $5 out of my account. I have no idea about this company. I turned my card off. I never ordered or purchased anything from this company.

    Business Response

    Date: 07/30/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 07/30/2024

     
    I am rejecting this response because:
    I am not going to send any card information to this company. I do not feel comfortable sending info and I have since canceled this card because of this fraudulence charge. 

  • Initial Complaint

    Date:07/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is taking money from my account. since March. The latest is on June 25 2024. Do not have any idea who they are and why I am being charged. Appears to be scammer and wondering how you got my bank info which I will be contacting. I see they they are asking for last 4 digits of card number to issue refund. Wont be giving out because you already have it.

    Business Response

    Date: 07/30/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:07/25/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had never heard of this business, iconpacker.com, until today when I discovered not one but TWO charges from them that I didn't authorize. The first was 2 1/2 weeks ago for $9.00 and again today for $7.00. I called my credit union and apparently it was charged using my personal debit card so somehow this business or someone claiming to be this business, fraudulently got my debit card information. New card has been issued. If this has happened to you, I suggest you do the same.

    Business Response

    Date: 07/30/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 07/31/2024

    I'm not interested in your refund for something I didn't authorize, my credit union will take care of it. If you really are oblivious, I suggest using that effort in figuring out how it is you're charging all these people for something they didn't authorize. ALL of these complaints are the same and have been going on for quite some time now... I find it hard to believe you have no clue what's going on.

    Business Response

    Date: 08/02/2024

    Hello dear customer,

    If you don't want the refund what is your claim?

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 08/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and as a victim to their theft of my debit card and fraudulent charges, I don't want this company to contact me. I want others to know exactly what iconpacker is and how their in the business of stealing debit cards and money from MANY.

    Thank you. 

  • Initial Complaint

    Date:06/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/24 at 12:20 am I was billed 6.00 for no reason. The money isn't nearly as much a concern as how these people acquired my check card number!?The card is locked and I'm not giving any more info as I wouldn't trust this company not to just empty my bank account. Is this is a front company used for credit card scams??

    Business Response

    Date: 07/01/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 07/01/2024

     
    I am rejecting this response because: The card has been locked, I'm getting a new card issued and I'm obviously not giving you any further CC info.  Enjoy your 6.00.

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 transactions, may 21 8.00 June 20 for 6.00 It says my card is on file.How did you get my card on file? Their phone number is completely fake. I put in a fake credit card number and it said my order was found and I will be refunded in 3 days. These people are obviously scammers, how are they on this website and can still operate? Why is nobody reporting this thieves?

    Business Response

    Date: 06/24/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:05/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A company by the name of Iconpacker.com. Has taken an unauthorized payment from my **** on 5-31-24 at 1:16a.m. for the amount of $5.00. I don't know how or who used my card info to make this purchase but I never authorized a Payment for this company.

    Business Response

    Date: 06/05/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/31/2024 8.00 was taken out of my account from this company. I have never ordered anything from them. No idea who they are or what they might be selling. I would like money back and people to be aware of them.

    Business Response

    Date: 06/05/2024

    Hello dear customer,

    I am *************************, the owner of iconpacker.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    *************************
    ***********************************

  • Initial Complaint

    Date:05/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, iconpacker.com continually trying to charge my bank account for services I never received from them. I don't know who they are I have never contacted them nor did I ever arrange an agreement for services from them. I have had to close my bank account, get debit cards reissued, it has caused hours of headaches.

    Business Response

    Date: 05/21/2024

    Hello dear customer,

    Probably your data cards have been compromised.
    Because we cannot make payments just like that.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 05/21/2024

     
    I am rejecting this response because: your response is an adequate. It was your company that charged my card for services not received. I noticed you didn't include any of the invoice information because it would show that the billing was for my address not somebody using my card. You have tons of complaints on the BBB website. You should be ashamed of yourself for stealing people's money. I can't imagine how many people because it's just a few dollars give up pursuing you. I hope you sleep well at night knowing you are taking money from people.

    Business Response

    Date: 05/27/2024

    Dear customer,

    If you want me to help you please provide the required information.

    Thank you
    *************************
    ***********************************

    Customer Answer

    Date: 05/28/2024

     
    I am rejecting this response because: My card info was used by YOU: ICON PACKER , it wasn't hacked as you stated. the charges you posted to my card INCLUED my house address and email addy, so the charge was initiated by YOU: ICON PACKER....not 1 time, but several times. If my card was compromised it would have been used at other places/websites....no one hacks a card to make several $7 and $3 purchases, that was YOU: ICON PACKER. As stated before your BBB page is littered with complaints of fraudulent charges made by YOU: ICON PACKER without peoples consent.  

    Business Response

    Date: 05/30/2024

    Dear customer,

    If you don't want to cooperate with me I can't help you.

    You can contact your bank and conduct an investigation.

    Thank you
    *************************
    ***********************************

Icon Packer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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