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Business Profile

Web Design

Icon Packer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 86 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sep. 3rd - 2025. I had a charge on my debit card for $6 from ************************ ********* NC I HAVE NEVER SHOPPED AT THIS PLACE!!!!Im not sure if its related somehow but I got this charge shortly after going to ***** *****. Probably unrelated but just figured Id add that.

    Business Response

    Date: 09/04/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charge my bank account so how twice in the last two months. I have no idea what this company is or what they are about. There are a lot of complaints on here about the same issues. My guess just some random illegal aliens looking to scam people because they cant find anything better to do!

    Business Response

    Date: 07/28/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

    Customer Answer

    Date: 07/28/2025

     
    I am rejecting this response because:
    There are so many complaints in regards to this same thing. I have looked up your business and its a pointless business. Just shut your doors down and move on. 

    Business Response

    Date: 07/31/2025

    Thank you for taking the time to share your opinion. While we respect your right to express dissatisfaction, we firmly disagree with your characterization of our business as pointless. We are actively serving customers every day, addressing concerns as they arise, and working to improve our services.
    Yes, we acknowledge that no company is perfect but sweeping generalizations and calls for us to "shut down" don't contribute to a constructive dialogue. We remain committed to serving our customers and resolving issues in good faith. If you have a specific concern, were open to hearing it. Otherwise, we ask that your feedback remain respectful and grounded in facts.

  • Initial Complaint

    Date:07/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my card ending in 5712 for $7.00 on 6/26/25, and for $6.00 on 7/21/25. I did NOT initiate or approve of these charges, and I had never heard of this company prior to their unauthorized, fraudulent charges to my card. Please refund both charges to my account immediately, and inform me of how and when you came into possession of my card number.

    Business Response

    Date: 07/24/2025

    Your funds have been returned, please wait for notification from the bank

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They made a charge against my credit card on 07/14/2025 and I have never done business with them. I have no idea how they got my credit card information. Apparently they have done this to a lot of people.

    Business Response

    Date: 07/17/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my account for something I did not purchase. I have never heard of this company.

    Business Response

    Date: 07/10/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/24, this company charged $8 to my card ending in 4706. I have never heard of this company nor have I given them permission to charge my card. They took money out of my health savings account. This seems to be a very common problem with this company and I'm shocked that they haven't been taken to court yet. They are siphoning money off of presumably thousands of people's credit cards. I demand to have my money returned.

    Business Response

    Date: 07/03/2025

    Your funds are returned

  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my debit card for something I didnt order. Never heard of this company

    Business Response

    Date: 06/12/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a pending charge on my debit card for $8.00 service code ***** for ************************ I have never heard of this company and have ZERO idea how they received my card information and charged my card $8.00. I want a refund as I did not authorize this random purchase. This is stealing/fraud.

    Business Response

    Date: 06/09/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

    Customer Answer

    Date: 06/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:05/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an unauthorized charge on 5/2/2025 from ************************ ************************************************** Date 05/02/25 for $7.00. I did not make a purchase and I have never heard of this company. The last four of my card are 5963 and I need to have this unauthorized charge refunded ASAP and no future charges. This is FRAUD!!!

    Business Response

    Date: 05/05/2025

    Your funds have been returned

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/01/2025 ***** taken from my DDA and alerts from my cu that unauthorized transactions were being made by Iconpacker. Card has been stopped but we are on vacation and really cant access our funds now. Obviously they are scammers just an FYI we are not out any money.

    Business Response

    Date: 05/05/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

Icon Packer is NOT a BBB Accredited Business.

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