Complaints
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with MIDWEST RADIOLOGICAL ASSOCIA. I do not have a contract with Account Resolution Corp, they did not provide me with the original contract as I requested.
Business Response
Date: 02/27/2024
Account Resolution Corporation (ARC) received this complaint ******** on 2/10/24.
The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and the consumer demands deletion of the account from their credit report.
Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt was emailed to the consumer in January 2024.
**************************, President of ARC talked to the consumer on 2/27/24, however, the consumer indicated he was represented by an attorney. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was emailed to the consumer, and ************ spoke to the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
Our office is in receipt of complaint ******** on 2/10/24. For all the reasons identified above, our office is closing the complaint with an explanation.
Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you.Initial Complaint
Date:11/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt collector Account Resoution Cor has furnished an account #***** on my credit report that we didn't agree upon and I havent sign any agreements. This is the 3rd time a company has mistaken me for another individual with the same name. This is the absolute wrong time to add a fake account on my report. This is the only false and fraudulent account on my credit report. I haven't had medical issues and I would like it to stay that way. Also, they havent followed proper procedure which makes this unfair practices of the FDCPA. Im sure there is a compensation for this type of fraudulent activity. If this does not get removed from all credit reporting agencies in less than 15 days I will have to file in my local court for unfair practices and fraudulent activity.Business Response
Date: 12/06/2023
Account
Resolution Corporation (ARC) received this complaint ******** on 11/7/23.
The consumer
indicates in the complaint that the consumer had no agreement with ARC that
would allow furnishing the account to the credit bureaus. Consumer indicates this is a fake and fraudulent
account and that ARC has not followed the FDCPA. The consumer’s desired
resolution is for ARC to correct the credit report.
The consumer sent
a letter on 9/27/23 requesting validation of the debt. Debt validation was mailed to the consumer on
10/25/23. The consumer has requested no communication except debt validation. If
the consumer believes this is identity theft, ARC recommends the consumer complete
a notarized FTC Identity Theft Victim’s Complaint and Affidavit and return it
to ARC with a police report. Upon receipt of these documents, ARC will continue
the investigation and review of the account. ARC has agreements with creditors
to forward accounts for collection. An agreement is not required between the
consumer and ARC. The consumer does not
indicate what is fake or fraudulent and how ARC has not followed the FDCPA.
***** P. ****,
Jr., President of ARC would typically attempt to call the consumer, however the
consumer on 9/27/23 requested on communication except for debt validation. ARC
would like the consumer to know that their office is available to discuss the
account/complaint at any time. As it relates to the consumer’s request that the
account is corrected with the credit report, ARC would like the consumer to
know that the policy of ARC is to credit report accurately. Since the consumer
has received supporting documentation for the debt, the consumer has not indicated
what is fake and fraudulent about the account, and ARC has not received a
notarized FTC Identity Theft Victim’s Complaint and Affidavit with a police
report, there was nothing further for ARC to do at this time as it relates to
the complaint. However, ARC remains available to discuss the complaint with the
consumer at any time.
Our office is
in receipt of complaint ******** on 11/7/23. For all the reasons identified
above, our office is closing the complaint with an explanation.
Our office
considers this complaint resolved. Please contact our office if you have any
additional questions. Thank you.Initial Complaint
Date:11/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Act# ******* / ******* / ******* / $ 1639, $34, $12, $27 both TransUnion, Equifax, Experian.I am not liable for this debt with ESSE health and radiology. I do not have a contract with Account Resolution Corp, they did not provide me with the original contract as I requested.I demanded this account be remove from credit report please.Business Response
Date: 11/16/2023
Account Resolution Corporation (ARC) received this complaint ******** on 11/6/23. The consumer indicates that the consumer is not liable for a debt with certain creditors.The consumer indicates there is no contract between the consumer and ARC. The consumer indicates ARC did not provide a copy of the contract ARC has with the consumer as requested. The consumers desired resolution is for the account to be removed from the consumers credit report.
Upon receipt of the complaint, ARC reviewed the accounts in question. The consumer called ARC on 11/6/23. ARC explained the debts to the consumer. The consumer indicated the consumer would call back when a spouse indicates what accounts can be paid. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC.
**************************, President of ARC attempted to reach the consumer by phone on 11/16/23,however ************ was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the accounts/complaint at any time. Since ARC communicated with the consumer on 11/6/23 what the debts were about, the consumer indicated they would call back when they were going to make a payment, and ARC attempted to reach the consumer by phone again on 11/16/23,there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
Our office is in receipt of complaint ******** on 11/6/23. For all the reasons identified above, our office is closing the complaint with an explanation.
Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you.Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account resolution corporation debited my account after being paid in full. They said because I had automatic payments set up they were unable to stop them and were without access even after I had paid in full. This is criminal to keep debiting accounts. If I had not caught this ON MY OWN I would have been charged again! This company should be shut down for negligence. What a poorly ran company.Business Response
Date: 11/10/2023
Account Resolution Corporation (ARC) received this complaint ******** on 10/24/23. The consumer indicates that ARC debited his account after the account was paid in full. The consumers desired resolution is for an explanation of charges.
The consumer set up recurring payments on the ARC website. In the interim, the consumer called ARC and paid off the balance in full. One additional payment ran on 10/24/23 and it was immediately refunded on 10/25/23 to the consumer. All future website payments have been deleted.
ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. Since ARC refunded the overpayment to the consumer and all future payments are canceled, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
Our office is in receipt of complaint ******** on 10/2/23. For all the reasons identified above, our office is closing the complaint with an explanation.
Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you.Customer Answer
Date: 11/10/2023
Complaint: 20774745
I am rejecting this response because:
Poor business practice to keep auto withdraw of funds for a customer after being paid in full. It is not the customers responsibility to turn off auto pay once paid in full. Representative told me there was nothing needed done on my part once it was paid in full. If I had not noticed the payment being drawn they would have continued to withdraw funds. Irresponsible and sloppy.
Sincerely,
***********************Initial Complaint
Date:10/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for any account associated with this company. I did not signed any contract with this company. The company would not provide a copy of the contract. I would like this company removed from my credit report immediately. ( Account Resolution Corporation)Business Response
Date: 11/08/2023
Account Resolution Corporation (ARC) received this complaint ******** on 10/20/23. The consumer indicates that the consumer is not liable for a debt with a specific creditor. The consumer indicates there is no contract between the consumer and ARC. The consumer indicates ARC did not provide a copy of the contract ARC has with the consumer as requested. The consumer would like ARC to remove the account from credit reporting. The consumers desired resolution is for correction to the credit report.
Upon receipt of the complaint, ARC reviewed the account in question. The consumer was sent documents that meet the requirements for debt validation on 10/26/23. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. If the consumer provides information that supports the consumer is not liable for the account, ARC would be happy to review.
**************************, President of ARC attempted to reach the consumer by phone on 11/8/23,however ************ was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. Since ARC mailed debt validation and attempted to reach the consumer by phone, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
Our office is in receipt of complaint ******** on 10/20/23. For all the reasons identified above, our office is closing the complaint with an explanation.
Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you.Initial Complaint
Date:07/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **** ** ********** I do not have a contract with Account Resolution Corp, they did not provide me with the original contract as requestedBusiness Response
Date: 09/13/2023
Account
Resolution Corporation (ARC) received this complaint ******** on 7/27/23. The
consumer indicates that the consumer is not liable for a debt with a specific
creditor. The consumer indicates there is no contract between the consumer and
ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
with the consumer as requested. The consumer’s desired resolution is for the
account to be removed from the consumer’s credit report.
Upon receipt of
the complaint, ARC reviewed the account in question. The consumer was sent documents
that meet the requirements for debt validation on 9/13/23. ARC has agreements
with creditors to forward accounts for collection. An agreement is not required
between the consumer and ARC.
***** ** ***** **** President of ARC attempted to reach the consumer by phone on 9/12/23,
however *** **** was not able to reach the consumer. ARC would like the
consumer to know that their office is available to discuss the account/complaint
at any time. Since ARC mailed debt validation and attempted to reach the
consumer by phone, there was nothing further for ARC to do at this time as it
relates to the complaint. However, ARC remains available to discuss the
complaint with the consumer at any time.
Our office is
in receipt of complaint ******** on 7/27/23. For all the reasons identified
above, our office is closing the complaint with an explanation.
Our office
considers this complaint resolved. Please contact our office if you have any
additional questions. Thank you.Initial Complaint
Date:07/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***** ********* I do not have a contract with account resolution corp they did not provide me with a contract as I requestedBusiness Response
Date: 08/21/2023
Account
Resolution Corporation (ARC) received this complaint ******** on 7/24/23. The
consumer indicates that the consumer is not liable for a debt with a specific
creditor. The consumer indicates there is no contract between the consumer and
ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
with the consumer as requested. The consumer’s desired resolution is for the
account to be removed from the consumer’s credit report.
Upon receipt of
the complaint, ARC reviewed the account in question. The consumer was sent documents
that meet the requirements for debt validation on 8/16/23. ARC has agreements
with creditors to forward accounts for collection. An agreement is not required
between the consumer and ARC.
***** ** ***** **** President of ARC attempted to reach the consumer by phone on 8/21/23,
however Mr. Hill was not able to reach the consumer. ARC would like the
consumer to know that their office is available to discuss the account/complaint
at any time. Since ARC mailed debt validation and attempted to reach the
consumer by phone, there was nothing further for ARC to do at this time as it
relates to the complaint. However, ARC remains available to discuss the
complaint with the consumer at any time.
Our office is
in receipt of complaint ******** on 7/24/23. For all the reasons identified
above, our office is closing the complaint with an explanation.
Our office
considers this complaint resolved. Please contact our office if you have any
additional questions. Thank you.Initial Complaint
Date:07/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **** ****** ******* ** **. I do not have a contract with ACCOUNT RESOLUTION COR. They did not provide me with the original contract as requested.Business Response
Date: 08/04/2023
Account
Resolution Corporation (ARC) received this complaint ******** on 7/14/23. The
consumer indicates that the consumer is not liable for a debt with a specific
creditor. The consumer indicates there is no contract between the consumer and
ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
with the consumer as requested. The consumer’s desired resolution is for the
account to be removed from the consumer’s credit report.
Upon receipt of
the complaint, ARC reviewed the account in question. The consumer was sent documents
that meet the requirements for debt validation on 8/4/23. ARC has agreements
with creditors to forward accounts for collection. An agreement is not required
between the consumer and ARC.
***** ** ***** ***, President of ARC attempted to reach the consumer by phone on 8/4/23, however
Mr. **** was not able to reach the consumer. ARC would like the consumer to
know that their office is available to discuss the account/complaint at any
time. Since ARC mailed debt validation and attempted to reach the consumer by phone,
there was nothing further for ARC to do at this time as it relates to the
complaint. However, ARC remains available to discuss the complaint with the
consumer at any time.
Our office is
in receipt of complaint ******** on 7/14/23. For all the reasons identified
above, our office is closing the complaint with an explanation.
Our office
considers this complaint resolved. Please contact our office if you have any
additional questions. Thank you.Initial Complaint
Date:07/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Account resolution corpo. I do not have a contract with account resolution corpo. They did not provide me with the original contract as requested.Business Response
Date: 08/07/2023
Account
Resolution Corporation (ARC) received this complaint ******** on 7/14/23. The
consumer indicates that the consumer is not liable for a debt with a specific
creditor. The consumer indicates there is no contract between the consumer and
ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
with the consumer as requested. The consumer’s desired resolution is for the
account to be removed from the consumer’s credit report.
Upon receipt of
the complaint, ARC reviewed the accounts in question. The consumer was sent documents
that meet the requirements for debt validation on 8/4/23. ARC has agreements
with creditors to forward accounts for collection. An agreement is not required
between the consumer and ARC.
***** ** ***** ***, President of ARC spoke to the consumer by phone on 8/7/23. Mr. **** explained to the consumer that validation
of debt was mailed to the consumer on two accounts and the consumer should call
ARC upon receipt. Mr. **** reviewed the accounts with the consumer. One of the accounts the consumer did recall
and indicated he would take care of. He didn’t
recall the second account and said he would call after reviewing the debt
validation.
ARC would like
the consumer to know that their office is available to discuss the account/complaint
at any time. Since ARC mailed debt validation and reached the consumer by phone,
there was nothing further for ARC to do at this time as it relates to the
complaint. However, ARC remains available to discuss the complaint with the
consumer at any time.
Our office is
in receipt of complaint ******** on 7/14/23. For all the reasons identified
above, our office is closing the complaint with an explanation.
Our office
considers this complaint resolved. Please contact our office if you have any
additional questions. Thank you.Initial Complaint
Date:07/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******** ******* ****** ** *****. I do not have a contract with Account Resolution Corp, they did not provide me with the original contract as I requested.Business Response
Date: 08/21/2023
Account
Resolution Corporation (ARC) received this complaint ******** on 7/14/23. The
consumer indicates that the consumer is not liable for a debt with a specific
creditor. The consumer indicates there is no contract between the consumer and
ARC. The consumer indicates ARC did not provide a copy of the contract ARC has
with the consumer as requested. The consumer’s desired resolution is for the
account to be removed from the consumer’s credit report.
Upon receipt of
the complaint, ARC reviewed the account in question. The consumer was sent documents
that meet the requirements for debt validation on 8/16/23. ARC has agreements
with creditors to forward accounts for collection. An agreement is not required
between the consumer and ARC.
***** ** ***** **** President of ARC attempted to reach the consumer by phone on 8/21/23,
however Mr. **** was not able to reach the consumer. ARC would like the
consumer to know that their office is available to discuss the account/complaint
at any time. Since ARC mailed debt validation and attempted to reach the
consumer by phone, there was nothing further for ARC to do at this time as it
relates to the complaint. However, ARC remains available to discuss the
complaint with the consumer at any time.
Our office is
in receipt of complaint ******** on 7/14/23. For all the reasons identified
above, our office is closing the complaint with an explanation.
Our office
considers this complaint resolved. Please contact our office if you have any
additional questions. Thank you.
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