Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a collection account on my credit report listed as Account Resolution Corp. I have never heard of nor from this person prior to this account being furnished and published to my consumer credit reports. After further investigation into this account, this company has no license or bond in the state of ***** to collect debt. Beyond never sending me any notice or opportunity to dispute this alleged debt prior to putting in on my credit reports, they have no legal right to attempt to do so. Insane how these companies are allowed to illegally violate and damage a consumers credit with no recourse. Especially when these are federal violations. I have sent notice to Account Resolution Corp (the name listed on my reports.) I have also submitted complaints to the ****. They have not responded. I will uploaded them as attachments here. This company should not be reporting anything to my consumer reports and should adhere to federal laws that pertain to this matter.

  

  Business Response

  Date: 09/04/2025

  Account Resolution Corporation (ARC) received this complaint ******** on 8/24/25.
  The consumer indicates in the complaint that ARC is neither bonded nor licensed to collect in *****. The consumer also indicates that validation notice was not provided to the consumer. The consumers desired resolution is for ARC to remove the account from credit reporting and cease collection activity.
  ARC has reviewed the complaint. ARC sent a validation notice on 6/15/24 to the consumer.Texas does not require a license for collection agencies. ********************** has obtained a surety bond as required by Texas law. ARC has closed the account and will not contact the consumer further about the matter. ARC has also requested that the credit reporting agencies delete the account from the consumers credit report.
  ***** P. ********* President of ARC would typically attempt to reach the consumer, however the consumer has requested collection activity cease. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request that the account is removed from the credit reporting agencies, ARC would like the consumer to know that a request for deletion was submitted on 8/25/25. Since the consumer has received a validation notice, the account is closed at ARC, and a request for deletion was submitted to the credit reporting agencies, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 8/24/25. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Account Resolution Corporation, I do not have a contract with Account Resolution Corporation, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 08/08/2025

  Account Resolution Corporation (ARC) received this complaint ******** on 7/29/25.
  The consumer indicates in the complaint that the consumer is not liable for the debt because the consumer does not have a contract with ARC. Consumer indicates the contract was not provided to the consumer. The consumers desired resolution is for ARC to remove the accounts from the credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward account for collection. An agreement is not required between the consumer and ARC. Validation of the debt was sent to the consumer on 6/13/25.
  The President of ARC, ***** ****, attempted to call the consumer on 8/8/25 to discuss the account and complaint, however, Mr. **** was not able to reach the consumer.  ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was sent to the consumer, and there was nothing further for ARC to do at this time as it relates to the complaint. However,ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 7/29/25. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable to the original creditors name which is UNION PINES SURGERY CENTER, I do not have a contract with the collection agency which is ACCOUNT RESOLUTION CORPO. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 05/22/2025

  Account Resolution Corporation (ARC) received this complaint ******** on 5/3/25.
  The consumer indicates in the complaint that the consumer is not liable for the debt because the consumer does not have a contract with ARC. Consumer indicates the contract was not provided to the consumer. The consumers desired resolution is for ARC to remove the accounts from the credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward account for collection. An agreement is not required between the consumer and ARC. Validation of the debt was sent to the consumer on 5/20/25.
  The President of ARC, ***** ****, attempted to call the consumer on 5/22/25 to discuss the account and complaint, however, Mr. **** was not able to reach the consumer.  ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was sent to the consumer, and there was nothing further for ARC to do at this time as it relates to the complaint. However,ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 5/3/25. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with metro imaging. I do not have a contract with Account Resolutions corp. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 05/09/2025

  Account Resolution Corporation (ARC) received this complaint ******** on 5/1/25. 
  The consumer indicates in the complaint that the consumer is not liable for the debt because the consumer does not have a contract with ARC. Consumer indicates the contract was not provided to the consumer. The consumers desired resolution is for ARC to remove the accounts from the credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward account for collection. An agreement is not required between the consumer and ARC. Validation of the debt was mailed to the consumer on 5/2/25. 
  The President of ARC, ***** ****, attempted to call the consumer on 5/1/25 to discuss the account and complaint, however, Mr. **** was not able to reach the consumer.  ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was sent to the consumer, and there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
  Our office is in receipt of complaint ******** on 5/1/25. For all the reasons identified above, our office is closing the complaint with an explanation. 
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with JOHNSON COUNTY WASTEWATER. I do not have a contract with ACCOUNT RESOLUTION C. They did not provide me with the original contract as requested

  

  Business Response

  Date: 05/01/2025

  Account Resolution Corporation (ARC) received this complaint ******** on 4/21/25. 
  The consumer indicates in the complaint that the consumer is not liable for the debt because the consumer does not have a contract with ARC. Consumer indicates the contract was not provided to the consumer. The consumers desired resolution is for ARC to remove the accounts from the credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward account for collection. An agreement is not required between the consumer and ARC. Validation of the debt was mailed to the consumer on 3/18/24. 
  ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was sent to the consumer, and there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
  Our office is in receipt of complaint ******** on 4/21/25. For all the reasons identified above, our office is closing the complaint with an explanation. 
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 
  
  

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with ACCOUNT RESOLUTION COR plus they did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $1,320

  

  Business Response

  Date: 01/28/2025

  Account Resolution Corporation (ARC) received this complaint ******** on 1/27/25. 
  The consumer indicates in the complaint that the consumer is not liable for the debt, consumer has no contract with ARC, and the consumer would like validation of the debt. The consumers desired resolution is for ARC to correct the credit report. 
  Debt validation was mailed to the consumer in August 2024. An agreement is not required between the consumer and ARC.  
  ***** P. ****, **** President of ARC would typically attempt to call the consumer, however, the consumer has requested communication cease. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request that the account is removed from the credit reporting agencies, ARC would like the consumer to know that the policy of ARC is to credit report accurately. Since the consumer has received validation, ARC is not aware of incomplete or inaccurate credit reporting, and the consumer has requested no communication, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
  Our office is in receipt of complaint ******** on 1/27/25. For all the reasons identified above, our office is closing the complaint with an explanation. 
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 
  
  

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************. I do not have a contract with Account Resolution Corporation. Account Resolution Corporation did not provide me with the original contract as I requested.

  

  Business Response

  Date: 01/13/2025

  Account Resolution Corporation (ARC) received this complaint ******** on 1/1/25. 
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and delete the account.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. ARC will mail validation of the debt to the consumer on 1/14/25.
  ARC attempted to call the consumer on 1/10/25, however ARC was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report and deletion of the account from credit reporting, ARC would like the consumer to know that since a contract between ARC and the consumer is not necessary, the account was validated, the account appears to be reporting accurately, and ARC attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
  Our office is in receipt of complaint ******** on 1/1/25. For all the reasons identified above, our office is closing the complaint with an explanation. 
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with Johnson County wastewater. I don't have a contract with Account Resolution Corp. They didn't provide me with the Original Contract requested.

  

  Business Response

  Date: 12/27/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 12/17/24. 
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and delete the account.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. ARC did validate the debt by sending validation to the consumer on 12/11/24.
  ***** P. ****, **** President of ARC called the consumer on 12/27/24, however Mr. **** was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report and deletion of the account from credit reporting, ARC would like the consumer to know that since a contract between ARC and the consumer is not necessary, the account was validated, the account appears to be reporting accurately, and Mr. **** attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
  Our office is in receipt of complaint ******** on 12/17/24. For all the reasons identified above, our office is closing the complaint with an explanation. 
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this Debt with TEAM *************************. I do not have a contract withACCOUNT RESOLUTION COR. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 11/22/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 11/12/24. 
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and delete the account.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. ARC has closed the account and will submit a request to remove the account from the credit reporting agencies. 
  ***** P. ****, **** President of ARC called the consumer on 11/22/24, however Mr. **** was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report and deletion of the account from credit reporting, ARC would like the consumer to know that the account is closed in their office and a request for account deletion will be submitted to the credit reporting agencies. Since a contract between ARC and the consumer is not necessary, the account is closed, a request for deletion will be submitted to the credit reporting agencies, and Mr. **** attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time. 
  Our office is in receipt of complaint ******** on 11/12/24. For all the reasons identified above, our office is closing the complaint with an explanation. 
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 
  
  

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ACCOUNT RESOLUTION CORPO. I do not have a contract with ACCOUNT RESOLUTION CORPO. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 10/28/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 10/10/24.
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. Validation of debt will be mailed to the consumer on 10/29/24.
  ***** P. ********* President of ARC called the consumer on 10/28/24, however Mr. **** was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt will be sent to the consumer, and Mr. **** attempted to call the consumer,there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 10/10/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you.