Reviews

This profile includes reviews for Rite Window™'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rite Window™ has 4 locations, listed below.

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  Rite Window™

  7 Roessler Rd Woburn, MA 01801-6208

  
• 

  Rite Window of Aston

  13 Mount Pleasant Rd Aston, PA 19014

  
• 

  Rite Window

  41 Industrial Dr Ste 9 Exeter, NH 03833

  
• 

  Rite Window

  120 South Campus Dr. Imperial, PA 15126

  

Review Details

• Review fromsteven c

  Date: 08/23/2024

  1 star
  **************************** and sales force should not be trusted. **** and switch loan that was sold to me. I was told I was approved for ************************ payment (otherwise I would of just paid cash) When in reality it was only only a interest free loan. Unfortunately, it was two months later that I found out and my credit was negatively affected. Please read the fine print!! I trusted the lady who pre-approved my loan and didn't bother reading through the details of the loan .
  

  Rite Window™

  Date: 08/26/2024

  Dear ******,
  We truly value your feedback and are sorry to hear that youre unhappy with your experience. At Home Smart, we always aim for transparency and clear communication, especially when it comes to financing options, as we understand how important this is for our customers.

  
  Regarding your specific situation, you signed your contract with Home Smart on April 8 and applied for financing that same day. Immediately upon signing the application, an email with approval and terms was sent to you and to Home Smart. We spoke with you on April 9, the day after you signed the contract and during this conversation, you confirmed that you understood the terms of your financing plan, which included 14 months of deferred interest with minimum monthly payments. Additionally, you stated in your review that you did not thoroughly read through the details of your loan.

  
  To further clarify, I have included the financing approval email provided to us by the financing company, with sensitive information redacted for privacy. This would have been the same email you received.  Also, when a financing plan includes monthly payments, those payments start 30 days after the projects completion, and you would have received correspondence from the finance company to arrange that.

  
  We understand that navigating financing terms can sometimes be complicated, and we encourage all our customers to thoroughly review any documents before finalizing agreements. If there was any misunderstanding, we sincerely regret the inconvenience this may have caused. Please feel free to reach out if you would like to further discuss your concerns or explore potential solutions.

  
  Thank you for bringing this to our attention, and we hope we can work together toward a resolution.

  
  Sincerely,
  The Home Smart Team

   

  Congratulations - Home Smart Industries LLC
  Approved - Application No. (DELETED FOR PRIVACY)
  Borrower(s): *************************
  Primary Phone: (DELETED FOR PRIVACY)
  Property Address: (DELETED FOR PRIVACY)
  ******************************
  Credit Decision is valid for 120 days
  
  **** Term:
  **** Number: (DELETED FOR PRIVACY)
  Sales Person: *************************
  Total Sales Price: $15,550.00
  Down Payment: $500.00
  **** Amount: $15,050.00
  Finance Program: WPDI - 14 Mo
  Description: 14 Months, Deferred Interest with Minimum
  Monthly Payments
  **** Payment: $432.87
  Term: 60 months
  Rate: ***** %
  Approval Date: 4/8/2024
  Product Type: BATH TUB AND SHOWER SYSTEMS
  **Max Credit Limit: $26,075.93
  Dealer Terms:
  Advance Rate: ******** %
  Amount Paid to Dealer: $14,222.25
  Discount Fee: ******* %
  Stipulations: Please upload them directly on
  our site by clicking here or you may email
  them to **************** for faster
  funding.
  Copy of Work Order/Sales Invoice: (Required)
  **Max loan amount the borrower may qualify for
  under the existing program. Max **** amount is
  based on the information provided in the credit
  application. In order for the borrower to qualify
  for the Max **** Amount illustrated, they may
  need to meet other underwriting criteria. To
  increase the loan amount, please contact Service
  Finance at ************
  This email confirms Application No: ******* has
  been approved based on the terms listed above. If
  there are any discrepancies, please call 866-254-
  0497 x 4 or use the
  DealerPortal. All approvals require an approved
  Dealer Work Order and any loan requiring proof
  of income must have the income documentation
  approved prior to funding. The Dealer Credit
  Decision is based on the information submitted
  on the borrower's credit application. Service
  Finance reserves the right to request and require
  additional information, if the credit application is
  found to contain inaccurate information.
  If you have questions, please call ************

• Review fromCindi F

  Date: 01/11/2024

  5 stars
  I just had a Kohler LuxStone shower installed and couldn't be more pleased with the work. My floors, walls, stairs and all work areas were all covered with mats before any of the work began. The whole process was completed in less than seven hours. The installer explained how everything worked and had me carefully inspect all the work that was done as well testing the integrity of the support bar and doors. I'm very happy with my experience with Home Smart.
  

  Rite Window™

  Date: 01/12/2024

  Hello Cindi - Thank you so much for your complimentary review and we are thrilled your experience with Home Smart and Kohler has been a positive one. Enjoy your Kohler LuxStone Shower and thank you for choosing Home Smart.

• Review fromJ K.

  Date: 10/04/2023

  5 stars
  Nelson and his crew worked all day today to install the new shower. It looks good, and we look forward to trying it out. They paid attention to details and took time to speak with us before and after the project was done. They worked with us to make sure the placement of safety bars and shelving was correct. The sales process was also positive - Jared thoroughly explained the possible choices and the installation process. Since we haven't yet used it, I can't yet comment on the functionality.

• Review fromSuzanne W

  Date: 08/07/2023

  5 stars
  My walk-in shower was installed and finished in a day. The workers placed mats and covers on areas they walked across and covered areas near the bathroom to keep them free from dust. After the installation, they showed me how the shower worked and the drain worked. They were pleasant and effective through out the day. I am very pleased with the shower.
  Suzanne

• Review fromSteve C

  Date: 07/16/2023

  5 stars
  We had Home Smart Industries do our shower in our former house. It was an old house in Philadelphia, original tile, nasty 1950ish colors. I asked Bruce the salesman for a couple of days, I was getting other estimates. He said ok. I had two other companies come in and they wanted an answer on the spot or the price was no good. They did not give me a complete summary of how the job will be done. Bruce did. He also said because of the difficult spot and the tile, it would all have to be ripped out, it will take longer than a day or two, which was fine. We made the right choice. The installation was perfect. We had the best shower in the neighborhood.
  
  No mistake the second time at our current house. Bruce again came, explained everything, said this will only take a day. I did not call any other company. The price was competitive from my research. The installer Mike came with his worker. Pleasant, put drop cloths all around, told us exactly what he would do. Asked us how we wanted the Safety handle and shelves. The job was done by the end of the day. This luxstone product is great. Easy to wipe and clean. Shower feels great. Easy in and out. The value of our home just increased. Company communication was nice and courteous. It was installed in 3 weeks from ordering, earlier than projected.
  
  Thanks Home Smart
  

  Rite Window™

  Date: 07/21/2023

  Steve, thank you for sharing your experience with Home Smart during your recent bathroom remodeling project and for trusting us to remodel your home! Hiring contractors to work on your home can be hard so we've mastered a process of 1-2 day installations and respect for homes and homeowners and I’m happy you experienced this. We do have incredibly skilled employees on our team and I am so glad to hear you enjoyed this remodeling process with us and your installer, Mike. Our installers have been trained and certified by Kohler to ensure the highest quality products and services to our customers. Please keep us in mind if you have any friends or neighbors who are interested in remodeling their bathrooms. We'd love to continue to work with fantastic homeowners like yourself!

• Review fromPaul L

  Date: 04/22/2023

  1 star
  03-15-23, Home Smart Industries contract signed for $17k shower project. Quoted $675 for a ceiling panel.
  04-21-23, two Home Smart Industries installation employees arrived to install. HS employee said ceiling panel needed to be cut and seam needed to be caulked. Seam would look bad and edge of panel is raw and unfinished which would also look bad. HS employee said he installed over 500 of these projects and recommended against the ceiling panel with its unappealing aesthetics. HS employee said corporate must hear it from me directly to not install the panel. I spoke to HS project manager who gave $350 credit and I asked how that number was determined. She said from her records. I said I was charged $675.
  Upon approaching 430 PM on 04-21-23, Installation employee M called for me to look at the shower project. He related the project was completed and went over some care and function topics. I pointed to a recessed storage niche in the shower which had gaps of airspace entirely around it and asked if it was going to be caulked. M said they ran out of caulk.
  The strong smell of burning marijuana outside my front door also didn't sit well with me during the installation of this shower project.

• Review fromLorraine M

  Date: 12/27/2022

  5 stars
  I love my new walk in shower. The 3 man crew was very neat and efficient. I am very happy with the unit itself. Makes life so much easier for me, since I am having some medical issues to deal with now. I would definitely recommend Rite Window.

• Review fromCindy L

  Date: 12/27/2022

  5 stars
  Awesome installation! Timing and professional service of the installation of 10 windows!!

• Review fromCarol C

  Date: 12/27/2022

  5 stars
  Great products. Great installation. Great service. We are extremely happy with the doors we purchased.

• Review fromRobert L

  Date: 12/19/2022

  5 stars
  Rite windows were on time. Very pleasant. Willing to make sure we were satisfied thoroughly. Installed the windows. Cleaned up and left. A very satisfied customer. Thank you!!!