Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Data Processing Services

Iron Mountain

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Reviews

This profile includes reviews for Iron Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Iron Mountain has 104 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.13

    Average of 68 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kay S

      Date: 12/20/2024

      do not use this company - nightmare doesnt begin to describe it... the dropped off more bins than we needed, completely filling our lobby and making it impassable... they then refused to pick them up for 6 weeks... and charged us for their mistake.

      Iron Mountain

      Date: 12/27/2024

      Hi ***,

      Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint. 

      Customer Advocate Center

    • John P

      Date: 12/06/2024

      an absolute nightmare, We have been trying to have their bins removed from our property since September of this year,, Keep saying invoice has to be paid,, Invoices paid and then ask when coming to pick up bins.. Oh you have outstanding invoice that was not paid.. again and again and two more months go by.. **** representatives are polite but annoying because they have no authority to complete the solution,, and another month and another month.. Iron Mountain has been asked to remove their bins from our property. Hire someone locally not this monster company less than one star , would not rate at all

      Iron Mountain

      Date: 12/10/2024

      Hello-
      Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had, as it does not encompass what we intend for our customers.  We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.


      Sincerely,


      Customer Advocacy
      **********************

    • Dana P

      Date: 11/09/2024

      I agree wholeheartedly with the last review. They are terrible! I wanted to have an outside shred company come pick up my old files to shred them. Iron Mountain gave me the wrong address for the physical location of the boxes. So, the ************* charged me a trip fee (rightfully so). I have trying to get Iron Mountain to issue a credit to my account for the amount of this expense since it was their fault. It has been a full month and I have yet to have a conversation with someone that can actually do anything. I have been told 5 times that I would get a call back today. I have yet to receive that call.I am also finding out that removing boxes from their facility is costly and a nightmare.Stay away!

      Iron Mountain

      Date: 11/13/2024

      Hi ****,
      Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint. 

    • Scott C

      Date: 11/06/2024

      Very sub-par customer service. It took multiple tries to make adjustments to my service. Some of the customer support staff would either stop responding or just not follow up with the actions they stated in a phone call or email. If you need shredding etc, they can do it, but account management/ billing is a nightmare of mistakes.

    • peter m

      Date: 11/04/2024

      If a 0 star rating was available, Iron Mountain would certainly deserve it. This company is the absolute worst. After using their services for over 20 years and being subjected to their constantly increasing costs I decided I would close my account. Well, after countless hours of finally trying to speak to someone I was told that it would cost over $21,000 just to close my account. I was also told that if I actually went to the storage facility myself, took the boxes away myself and paid for all of the associated costs with that myself, they said they would only charge me a little over $20,500 to close my account, and sent me invoices to that effect. When I tried to speak to someone about this I was transferred from place to place, put on hold, not given any phone numbers for a human being to speak to and was eventually transferred to their "negotiating team" in *****. Since then I found out that they have done this to many other folks in my field of work. DO NOT USE THIS COMPANY. Iron Mountain is the worst.

      Iron Mountain

      Date: 11/07/2024

      Hi *****,


      Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint. 


    • Andrew T

      Date: 11/04/2024

      I have had 1 simple issue: My order was never fulfilled. My request: Send a box and fulfill my order!This has started an insane goose ***** of giving my bank statements, giving my email address, giving an account number which seems to be something different from the 10 different numbers I have, the list goes on! I think there are 5 different tickets for my 1 issue. I have no clue how there are so many tickets. Each person is acting as the primary contact for my concern. I told them to GET ON ONE PAGE! Everyone is requesting different things, new things, old things, like come on... someone send a fricken box! Some how I even had a refund request ticket open?? No one knows what is going on over there. I suggest doing business somewhere else. This is insane!

      Iron Mountain

      Date: 11/06/2024

      Hi ******,


      Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint. 


    • J. B.

      Date: 11/01/2024

      Iron Mountain is completely unreliable and continue to bill for services never rendered. **************** seems to be located in the ***********. They never answer the phone and never replied to emails except to send surveys.

      Iron Mountain

      Date: 11/06/2024

      Hello-


      Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had, as it does not encompass what we intend for our customers.  We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

       


      Sincerely,


      Customer Advocacy
      **********************

      J. B.

      Date: 11/08/2024

      I believe the matter has been resolved at least thats what I was told by *******. I hope this is true. If it is then I am happy with the outcome and I appreciate IM reaching out.

    • Robert L

      Date: 11/01/2024

      We canceled them due to there add on costs. We had 11 bins and our last monthly charge was $1600.00. Our agreement auto renewed so we will pay the $2000 plus termination fee. We bought in house shredders at less than one year of their "service". Buy your own shredder and save money.

      Iron Mountain

      Date: 11/06/2024

      Hi ******,
      Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint. 

      Iron Mountain

      Date: 11/06/2024

      Hi ******,
      Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint. 

    • Melissa F

      Date: 10/28/2024

      I do not recommend using Iron Mountain. We have been trying to cancel our service for over 6 months. We were told we were unable to change the contract without paying balance of the contract. Yet they kept changing the price at every pick up. How can they change the contract without notifying a customer and yet we can't. Our office sent a certified letter in June ********************************************** October 2024. Guess what...they showed up at our office today for a pick up. When I told the driver we didn't renew our contract I got an email stating they rescheduled me for November. Do not use them!

      Iron Mountain

      Date: 11/01/2024

      Hi *******,


      Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.


    • Maggie G

      Date: 10/28/2024

      This would be a 0 star review if that was an option. HIGHLY recommend you don't use this company. We sold our business and transferred our account to the new owner so their would be no delay in service. HOWEVER, Iron Mountain kept our payment information on file and processed autopayments repeatedly for 2 years, despite the fact that all of our information was suppose to be removed. They also made duplicate charges where they charged both us and the new owner. We tried to work with the company to get our money back , but they insisted that they would only return duplicate charges. They refused to reimburse all of the wrongful charges. The level of incompetence is insane. The headache you have to deal with is not worth it, I highly recommend you go somewhere else. We worked with them for 7 months to get the duplicate charges reimbursed and they refused to send us a check. Instead, they kept trying to reimburse the new owner even though we explained over 10 times that the card they kept trying to reimburse was not ours. THEN they told us that we would have to try and get the money from the new owner, eventhough they were the ones who made the mistake. I cannot stress this enough, DO NOT use Iron Mountain!

      Iron Mountain

      Date: 10/30/2024

      Hi ******,
      Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint. 

    Iron Mountain is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.