Reviews

This profile includes reviews for Iron Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Iron Mountain has 104 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Iron Mountain

  1 Federal St Boston, MA 02110-2012

• 

  Iron Mountain

  5811 - 26 Street SE Calgary, AB T2C 1G3

• 

  Iron Mountain Canada Corporation

  195 Summerlea Rd Brampton, ON L6T 4P6

• 

  Iron Mountain (NS)

  1 Command Court Bedford, NS B4B 1H1

  
• 

  Iron Mountain

  PO Box 27128 New York, NY 10087-7128

Review Details

• Review fromDavid D

  Date: 10/06/2022

  1 star
  Well, looks like I am not the only oneBeen trying to retrieve a few boxes, destroy some and terminate the account. Its been more than a year. I frequently speak with someone who says that I will get - a quote - a call back - an email In three to five daysA month goes by with nothing and I call again. I have had a dozen tickets. The new number two, er, customer service rep, closes the old ticket for specious reasons and opens a new one.I have never had anyone ever actually call me back.They invoice me regularly but I stopped paying a year ago.

  Iron Mountain

  Date: 10/07/2022

  Hi *****,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as provide an updated response to this complaint. Sincerely,Iron Mountain

• Review fromMelissa N

  Date: 09/26/2022

  1 star
  We are having the same issue as many other users: we are unable to cancel our account and receive delivery of our 300+ boxes in storage. We have been trying unsuccessfully for the past four months to terminate service. The customer service reps only randomly will reply to our emails requesting updates on our termination and delivery status. Yet, they keep sending us invoices for storage/rent. It's like they are purposely dragging this out to keep collecting rent. I'd give them zero stars if that was an option. Worst customer service we have ever seen. Never will do business with them again.

  Iron Mountain

  Date: 09/27/2022

  Good Morning *******,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as provide an updated response to this complaint. Sincerely,Iron Mountain

• Review fromAaron N

  Date: 09/01/2022

  1 star
  Shocked by the multiple levels of incompetency on the company's ability's to mess up every single step of every single transition. A dozen phone calls to correct a small issue will only lead to a dozen larger issues if you work with them. Called to have them deliver us our content. Dare I tell you how many phone calls and weeks it took to get the ball rolling on this small part of the story. They deliver it on the one day we told them not to, and then attempted to redeliver on the same day. This is just todays issue with them, I assure you tomorrows will be worse. Doesn't matter who you talk to at this company they will never relay the information to the correct person. If you want to waist your life and time try giving them a call to correct anything. It's better to just let the mess play out. Cant even get rid of them as a client if you want to. They will keep billing you into the future. Best method is to close your bank accounts manually. I have never seen anything like this in my life. There is a reason they have a one start on better business bureau. This place will scam you and your company to the ends of the earth..?????? Truly a scam at this point.

  Iron Mountain

  Date: 09/08/2022

  Hi ***********************,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for all of our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

• Review fromRosie G

  Date: 08/28/2022

  1 star
  Iron Mountain refusing to cancel our account?We are trying to close our business account with Iron Mountain following many years of issues, poor service and increasing rates. On July 25 2022 we sent a notice by email to Iron Mountain customer service to shred all remaining files, send final invoice and close our account. Have sent multiple emails and are not receiving any response. If we call customer service, placed on hold for ********* plus or hung up on. It appears from reading other reviews that a "repeat response" is employed which does not address or resolve issues.

  Iron Mountain

  Date: 08/31/2022

  Hi *****,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response to this complaint.