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Business Profile

Collections Agencies

CBS Collections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with South Louisiana Medical Associates, I do not have a contract with CBS COLLECTIONS, they did not provide me with the original contract as I requested

    Business Response

    Date: 09/28/2023

    We have complied with all requirements of the FDCPA and FCRA completely. This has been confirmed by legal counsel. We are also a Business Associate in total compliance with all HIPAA guidelines. Many people on a regular basis are misinformed by internet credit repair scams.

     

     

  • Initial Complaint

    Date:03/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CBS Collections is attempting to collect an amount that is NOT owed to whoever they are seeking to collect for. I have sought to have them cease and desist any collection efforts since the balance they reflect is now due or owed. See attached letter

    Business Response

    Date: 03/27/2023

    DUE TO THE COMPLEXITY OF THE SITUATION, WE HAVE CEASED COLLECTION ACTIVITY AND REFERRED THE ACCOUNT BACK TO OUR CLIENT. WE HAVE ADVISED OUR CLIENT TO REACH OUT TO MRS. ******* AND SEEK A REMEDY. ALL CREDIT REPORTING HAS BEEN REMOVED.

    SINCERELY, CBS COLLECTIONS.

  • Initial Complaint

    Date:02/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPANY WAS SUPPOSED TO NOTIFY ME OF THE DEBT THEY ALLEGED I OWE. WHICH CBS COLLECTIONS FAILED TO NOTIFY ME ABOUT REPORTING DEROGATORY INFORMATION. In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); "The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),' 15 U.S.C. ss 1681s-2(a)(7)(B)(1). which i am sure your legal counsel will agree that CBS collections did not do. Lets also not forget that CBS COLLECTIONS broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were NOT met. IN MY DECLARATION i asked for validation of debt and DID NOT receive that. CBS COLLECTIONS failed to give me my Mini-Miranda five days before placing this derogatory item on all of my consumer reports, per Section XXX(XX) & ***** ****** which is $1000 per violation and the state of LA allows treble damages. Under § 809. according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well. I NEVER received DOCUMENTATION. there is no contractual agreement that i owe any alleged debt to CBS collections. THINGS THAT A DEBT collector MUST do is offer proof of the debt as owed by providing copies of the signed intrument or judgment from the original creditor. ******** FTC informal staff opinion letter, May 17, 1993. See Ost v. Collection Bureau, Inc. 493 F. Supp. *** (D.N.D. 1980); ******** V. ********* 950 f.2D 107 3D cIR. 1991); ****** v. ***** General American Credits, Inc. 943 F.2d 482 (4th Cir 1991), et seq. 2. I am sure that your legal counsel will agree that CBS collections have violated multiple of the above stated laws. IF CBS collections continue collection activity with not shown me ANY PROOF, nor the FTC OR CFPB that i was served my Mini-Mirandi rights, i will be pursuing LEGAL ACTIONS AS WELL AS FILING A REPORT WITH THE LOUISIANA ATTORNEY GENERALS OFFICE.

    Business Response

    Date: 02/23/2023

    Business Response /* (1000, 5, 2023/02/15) */
    CBS Collections has completely complied with all requirements of the FDCPA and the FCRA. This has been verified by legal counsel, Louisiana Collectors Assn., and the American Collectors Assn. The requests and legal threats against our company are not warranted. We have received hundreds of these letters crafted by credit repair agencies and posted on the internet.


    Consumer Response /* (3000, 7, 2023/02/16) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I DO NOT ACCEPT THIS COMPANIES RESPONSE BECAUSE THEY CANNOT SHOW THAT THEY GAVE ME MY MINI-MIRANDA 5 DAYS BEFORE REPORTING AND THEY ALSO DID NOT NOTIFY ME OF A DEBT THEY WERE TRYING TO COLLECT. I WILL BE MOVING FORWARD WITH LEGAL ACTION AND THIS COMPANY WILL BE HEARING FROM MY ATTORNEY.


    Business Response /* (4000, 9, 2023/02/17) */
    We have notified our legal team and anxiously await!

  • Initial Complaint

    Date:12/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was alerted that an account was added to my credit report. I am not liable for this debt with CBS COLLECT and I do not have a contract with said company. The original paperwork was not sent to me before this debt was added to my credit report. The Amount Disputed: $438.00. DO NOT RESPOND TO THIS COMPLAINT AS "VALIDATED". I AM FILING THIS COMPLAINT IS TO ENSURE THAT THE ACCOUNTS WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS (FCRA). I WILL SEEK ATTORNEY REPRESENTATION GOING FORWARD.

    Business Response

    Date: 01/26/2023

    Business Response /* (1000, 5, 2022/12/20) */
    THE DEBTOR HAS REFERENCED THE WRONG CLIENT IN HIS BBB COMPLAINT. WE HAVE IDENTIFIED THE CORRECT ACCOUNT AND COMPLIED WITH ALL REQUIREMENTS OF THE FCRA AND THE FDCPA, VERIFIED BY LEGAL COUNSEL.UNDER 1692g(b) OF THE FEDERAL LAW, A COLLECTOR CAN DISCHARGE IT'S DUTY TO VERIFY A DEBT SIMPLY BY SENDING THE DEBTOR A WRITTEN NOTICE CONFIRMING THAT THE AMOUNT THE COLLECTOR IS DEMANDING IS WHAT THE CREDITOR CLAIMS IS OWED. NOTHING FURTHER IS REQUIRED.
    SEE CLARK v CAPITAL CREDIT & COLLECTION SERVICES, INC. AND COURT CASE CHAUDHRY vs GALLERIZZO.
    THIS DEBTOR'S DEMANDS ARE NOT REQUIRED BY LAW.


    Consumer Response /* (3000, 7, 2022/12/22) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I was never sent any documentation legally binding me to the debt. As a result, I demand it be removed from my credit report.


    Business Response /* (4000, 10, 2022/12/29) */
    All compliance with Federal and State Law met.

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account Name: CBS Collect
    Account Number: XXXXXXX

    Please investigate discrepancy's on my credit report from the account name/numbers listed above as many discrepancy's were found between the following. Original creditor, status: Blank/unpaid , balance updated , Account type Account Name missing,
    In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
    15 U.S.C 1681 section 602 A. States I have the right to privacy.
    15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
    In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

    Business Response

    Date: 12/05/2022

    Business Response /* (1000, 5, 2022/11/17) */
    Please be aware that CBS has confirmed with counsel that we have completely complied with all requirements of the FDCPA and the FCRA. All validation and verification requirements have been met according to the Federal and State laws. Sometimes people are confused by the numerous credit repair postings on the internet. We are very accessible and open to discussion and clarification. We can be directly contacted at X-XXX-XXX-XXXX.
    Sincerely, CBS Collections.

CBS Collections is NOT a BBB Accredited Business.

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